Recool Hair Reviews 929

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, describing the hair as amazing, beautiful, soft, and natural, often exceeding expectations. Many highlight that the hair is 100% human, feels silky, and holds up beautifully after styling, with no shedding or tangling. The company's customer service is frequently commended for being prompt, helpful, and communicative, providing updates throughout the ordering and delivery process. Reviewers also appreciate the fast delivery, with many receiving their orders quicker than expected, and note that the products arrive well-packaged and exactly as advertised. However, some customers were dissatisfied with the product not matching the advertised density or appearance, with issues like wigs being too small or having bare spots. A few other people also felt that customer service was poor, citing ignored emails, lack of support, or even being blocked on social media when complaining. There were also mentions of receiving products with unpleasant smells or experiencing issues with color distribution that did not match the pictures.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the hair's quality,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the hair as soft, true to... See more

Order

Customers had positive experiences with order, with many expressing satisfaction and loyalty, stating they... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising its top-notch quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got my hair from Relcool, and let me just say this hair is absolutely amazing! It’s 100% human hair, and the texture feels so soft and silky…I’m honestly obsessed! It’s so beautiful that I literall... See more

Rated 5 out of 5 stars

I got my hair from Recool, and let me just say this hair is absolutely amazing! It's 100% human hair, and the texture feels so soft and silky...I'm honestly obsessed! It's so beautiful that I literall... See more

Rated 5 out of 5 stars

"I recently purchased this human hair from Recool, and I'm thrilled with my experience!.. My friends just keep asking for the link because the hair is simply beautiful, incredibly soft and feels natu... See more

Rated 5 out of 5 stars

I ordered the straight hair from Recool and I’m honestly impressed! The hair is super silky, soft, and true to length. It doesn’t shed. What really made my experience great was their communication... See more


Company details

Written by the company

Recool Hair Provide The Best Cheap Human Hair Extensions, High-Quality Wigs, HD Lace Wigs.Factory Price,Free Fast Shipping,Get a Natural Look From recoolhair.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

929 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Soft, bouncing and straight

When I missed my delivery, a member of recool emailed me to offer their support, which was reassuring for me and whilst we were communicating my parcel arrived. Wow..
wow the hair is amazing exactly like the picture. So soft, bouncing and straight which is exactly what I was looking for.

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service!!

Horrible customer service!!
I tried ordering a wig but the website kept freezing and refreshing so when I finally did put in a order I order the wrong wig( correct wig wrong density) I immediately reach out to to customer service to cancel and reorder all the numbers listed are fake I even downloaded the WhatsApp to contact them on their number listed WhatsApp says the number is not associated with any account there's no way to cancel thru the website and they respond when they want to via email according to other honest reviews please do not order from this site! I have never experience such BS an because I went thru afterpay its even more of a headache!! can't get my money back for nothing smh..
**would not let me leave as google review because I could not sign into my account but is definitely a real review buyers beware!!**

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality wig for cancer survivor mom

I ordered two wigs for my mom that has cancer. The order came quicker than extended which was great. Now my mom wears the wig everyday. The curls hold so nicely she just adds water to it no product. Parting and plucking was great! 10/10 wig company I already recommended to my sister and friend. I found them from a google ad recommendation and so glad I did. And did I mention the prices are affordable and website is user friendly! Great shopping experience with Recoolhair.

April 12, 2025
Unprompted review
Rated 5 out of 5 stars

Long lasting

Long lasting , outstanding , minimal shedding hair , full to length , and volume. For an affordable price definitely recommend !

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

RECOOL Jerry Curl Wig

The wig that I purchased from "Recool" was absolutely gorgeous it was exactly the way I pictured it and the way I seen it on their advertisement. I really appreciate their integrity. And furthermore, I appreciate there spontaneity. They made sure that they responded to any questions that I had expeditiously. Also, they made sure that I got my package in a timely manner.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Recool Hair is amazing

Recool Hair is amazing! The hair is super soft, high quality, and can be reused multiple times without any issues—it still looks great every time. I also had a great experience with their customer service. I needed help placing my order, and their team was so responsive and helpful throughout the process. It made everything so easy and stress-free. I’ll definitely be ordering again and highly recommend Recool Hair to anyone looking for beautiful, reliable extensions and excellent support.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

This is one of my favorites

Deep Wave Wear Go Glueless 6×5 Plus Pre Cut HD Lace Wig Bleached Knots 100% ! Dont sleep on the curls! Smells good out the bag, true to length, and compliments all the time. This is one of my favorites! The hair used doesn’t shed, I put a small dab of leave in conditioner, brush and let air dry. I never have to do anything to the lace as it melts perfectly with a spray of water. Recool ships immediately. Within two-three days you have your new hair.

July 27, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve bought the hair in March for my…

I’ve bought the hair in March for my birthday. It arrive fast and quick easy to assemble.The hair was great quality. Didn’t have any smell . Still receiving compliments it is now July almost August and the hair is still in great quality. You can wash it and it is still going to look brand new after being dried washed in style to your preference 10 out of 10 Wahala recommend buying.on

March 1, 2025
Unprompted review

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