Recool Hair Reviews 929

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the amazing quality of the products, often describing the hair as soft, silky, and natural-looking, with many noting it doesn't shed or tangle easily. The ordering process is frequently highlighted as easy, and the delivery service is commended for being fast and timely, often arriving quicker than expected. Many people also appreciate the excellent customer service, mentioning responsive communication and helpful support throughout the entire process. However, some customers also noted dissatisfaction with product density not matching descriptions, or receiving wigs that were too small or had poor color distribution. A few other people also felt that customer service was poor, experiencing ignored emails or issues with order fulfillment, including some who never received their items.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality,... See more

Quality

Customers consistently note positive experiences with quality, praising the hair as soft, true to length, and... See more

Order

Clients share positive opinions on order, with many expressing satisfaction and loyalty, stating they will... See more

Delivery service

Users describe positive interactions with delivery service, consistently reporting fast and timely shipping,... See more

Customer service

Customers had positive experiences with customer service, often praising the promptness and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got my hair from Relcool, and let me just say this hair is absolutely amazing! It’s 100% human hair, and the texture feels so soft and silky…I’m honestly obsessed! It’s so beautiful that I literall... See more

Rated 5 out of 5 stars

I got my hair from Recool, and let me just say this hair is absolutely amazing! It's 100% human hair, and the texture feels so soft and silky...I'm honestly obsessed! It's so beautiful that I literall... See more

Rated 5 out of 5 stars

I ordered the straight hair from Recool and I’m honestly impressed! The hair is super silky, soft, and true to length. It doesn’t shed. What really made my experience great was their communication... See more

Rated 5 out of 5 stars

"I recently purchased this human hair from Recool, and I'm thrilled with my experience!.. My friends just keep asking for the link because the hair is simply beautiful, incredibly soft and feels natu... See more


Company details

Written by the company

Recool Hair Provide The Best Cheap Human Hair Extensions, High-Quality Wigs, HD Lace Wigs.Factory Price,Free Fast Shipping,Get a Natural Look From recoolhair.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

929 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Always check your hair before cutting the lace!

My first purchase was perfect in terms of density and color, so I decided to purchase a second. The second was a complete disappointment, but I made the mistake of cutting the lace before checking the color. It had large sections in the front with no blonde in it and most of the color in the unit is in the back. The color is also 4-8 inches from the root, not 2-3 inches from the root like in the pictures.

The hair is beautiful quality, but when people look at me, they are going to be seeing mostly black hair. All of the hair should look like what the back looks like.

Because they stated that they cannot guarantee color distribution, I highly recommend that you check your units before you cut the lace (but I should not have had to). I paid nearly $170 for this unit, and it does not look at all like what was advertised in the photographs on their website. But because I cut the lace, I only received a $40 refund. There is no one in my area who can fix it, and so I am stuck.

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

The hair is perfect

The hair is perfect. True length 26 inches, soft, no shedding or smell at all. Plus was delivered within 6 days. I was skeptical at first because I have patronised some online vendors before and I was disappointed. But recool hair is perfect and I love it. I highly recommend.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great Quality Hair,Worth the Money-Fast Delivery &Excellent Customer Service



Excellent Quality and Service!
I absolutely love the quality of the hair—it's top-notch! Recool Hair also offers great customer service; they kept in touch with me throughout the entire process. I received exactly what I ordered, and it was definitely money well spent. My order arrived in less than a week, which was impressively fast. Thank you, Recool Hair!

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

absolutely love this wig

absolutely love this wig ! it’s so soft and realistic! Got so many compliments!!!❤️❤️ will be buying another one soon !!!!!! i totally recommend this wig especially for new wig users !❤️

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

I am beyond impressed with Recool Hair

I am beyond impressed with Recool Hair! From the moment I placed my order, they went above and beyond to make sure every detail was correct before shipping. Their communication was clear, patient, and super professional—they even double-checked my bundle lengths and made the adjustments with no issues.

Shipping was fast and hassle-free, and babyyyyy… the quality of this hair?! IMMACULATE! Soft, thick, and exactly what I wanted. The Malaysian Body Wave bundles are gorgeous and true to length. I’m definitely a returning customer!

Thank you for the top-tier customer service and beautiful product!

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

I love this website I’ve been ordering…

I love this website I’ve been ordering my hair from here for over 3 years now. I literally don’t trust anyone else with my wigs. Their wigs have minimal shedding and can be worn over and over again, and that’s any density any style.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Recool hair is amazing

Recool hair is amazing! It’s so soft and the curls hold up really well. I love that it comes pre-curled, so I don’t have to worry about styling it. And the customer service is top-notch! I highly recommend Recool hair.

June 10, 2025
Unprompted review

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