Red Rock UK Ltd Reviews 100

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often noting items arrive in pristine condition and exactly as described. Many consumers highlight the competitive and affordable pricing, frequently finding great deals. The service is also highly regarded, with people appreciating the professional efficiency and smooth transactions. Reviewers frequently mention the fast and prompt delivery service, with many items arriving ahead of schedule and well-packaged. However, some customers were not happy with the condition of refurbished items, noting that they did not meet expectations of being "like new" and in some cases, were incompatible or quickly stopped working.

What people talk about most

Product

People report positive experiences with product quality. Many consumers praise items like smartwatches, Ring... See more

Delivery service

Customers consistently report positive experiences with delivery services. Many reviewers praise the fast... See more

Price

Users describe positive interactions with price. Many customers praise the great and affordable prices, with... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the great service,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are satisfied, noting that items are in... See more

Based on these reviews

Rated 5 out of 5 stars

I’m very happy with my purchase of the Sync Module 2. The price was great — definitely one of the best deals I found online. Delivery was quick and right on time, which I really appreciated. The selle... See more

Company replied

Rated 5 out of 5 stars

I recently bought a second hand pixel watch 2 from Red Rock UK ltd for a valentine's day gift, Purchased at the last minute on the 11th and received on the 13th, I can't fault the speed of dispatch,... See more

Company replied

Rated 5 out of 5 stars

Royal Mail were very slow to scan in the product for delivery and I was concerned something had gone wrong. I messaged Red Rock and they responded within about 30 mins with a reassuring email that all... See more

Company replied

Rated 5 out of 5 stars

Firstly the price,the mesh internet booster was a third of the retail price as it was a reconditioned item which looked brand new. Living in a three storey house the router is positioned in the mi... See more

Company replied

Rated 1 out of 5 stars

Ordered a solar charger for the ring doorbell 2nd generation but received an incompatible version that they are selling for £10 less. Luckily I only ordered one because I actually need 2 but only orde... See more

Company replied

Rated 1 out of 5 stars

Look, I'm all for a good deal, but "like new" is a phrase that apparently has a different meaning to some companies. It seems their definition of "refurbished" is less "restored to a state of... See more

Company replied

Rated 5 out of 5 stars

Shopping made easy, ok we are now expecting a superb service from buying online, quite often it falls short. But I have to say redrockuk.com has again come up with the goods, both in cost and delivery... See more

Company replied

Rated 5 out of 5 stars

Ring door motion sensor and door bell is a great new addition to my home to make me feel safe again which is what I needed, and I can see who's coming to my door before they get to the door which is... See more

Company replied

Rated 5 out of 5 stars

Excellent service, bought Google Nest Hub through Ebay. Fast delivery, original product. They also offer chance to win a £50 voucher for customers.

Company replied

Rated 5 out of 5 stars

I am extremely satisfied with the items I received. Everything arrived in perfect condition and was very well packaged to prevent any damage during delivery. The quality of the items is excellen... See more

Company replied

Rated 5 out of 5 stars

Just bought a used smart watch, came well packed, fast shipping, almost no signs of usage. Temu order ...965 17feb 2026 Recommended!

Company replied

Rated 5 out of 5 stars

Ordered a refurbished Google pixel watch 3 via eBay. Excellent experience from this seller, fast delivery, well packaged and the product was in excellent condition. Have no hesitation in using Red R... See more

Company replied

Rated 5 out of 5 stars

I bought a Nest thermostat from Red Rock, very good price and came super quickly. Everything installed very easily. I would definitely give these guys a 5* rating.

Company replied

Rated 5 out of 5 stars

I recently purchased from Red Rock UK Ltd through their eBay shop, and the entire experience was faultless. From start to finish, the process was handled with professional efficiency. The item ar... See more

Company replied

Rated 5 out of 5 stars

Bought a second hand smart watch. Came in extremely good condition, beautifully boxed 📦 great price easy to set up. Definitely buy from them again.

Company replied

Rated 5 out of 5 stars

Bought on 16th, arrived 19th. Blink camera plus sync device at great price. I could not believe how straight forward the setup process was. It all worked well for me. This one takes memory stick. So... See more

Company replied

Rated 5 out of 5 stars

i bought an apple watch it was of good quality as advertised and it arrived a day earlier than notified. The driver was professional

Company replied

Rated 5 out of 5 stars

Great shop and great support. I bought several times from them. When I got a problem they sorted it without any complications.

Company replied

Rated 5 out of 5 stars

Bought a used Samsung watch3 from them, can’t recommend enough, super quick delivery, product as per description, fantastic price, will use again 5⭐️

Company replied

Rated 5 out of 5 stars

Good choice of goods. Excellent tracking and the Blink Camera was delivered securely and as expected on time.

Company replied

Rated 3 out of 5 stars

Bought two Ring batteries. These were advertised as returns - ie packaging may be imperfect. No packaging at all ( except bubble wrap) and no charging lead. No even sure if these are genuine. Just cha... See more

Company replied

Rated 4 out of 5 stars

Delivery on time could of done with an instruction book for my phone Instruction book received in an email the charge is every other day and is not a fast charger

Company replied

Rated 5 out of 5 stars

Excellent fast delivery and great items. I've used these numerous times now even re conditioned items have performed excellently.

Company replied

Rated 5 out of 5 stars

I bought a airtag as a birthday gift for a friend. I'm very happy with my purchase. Item is well packed and received. She likes the gift as she no longer have to worry about misplacing her keys. Will... See more

Company replied

Rated 5 out of 5 stars

Brilliant arrived on time first class product Ease to install good fitting instructions

Company replied

Rated 5 out of 5 stars

Red rock have great customer service. I contacted them and they replied promptly and answered my query. Items arrived very quickly.

Company replied

Rated 5 out of 5 stars

Smooth transaction, fast postage, great value. 2 pairs of earphones and I'd fully recommend them

Company replied

Rated 5 out of 5 stars

Ring doorbell, delivered on time & well packaged, all instructions included. Good communication throughout purchase and delivery updates. Fully recomend Red Rock as a trusted business.

Company replied

Rated 5 out of 5 stars

Item arrived quickly and well packaged. It was easy to install and seems to be working fine. Also it was reasonably priced 🙂

Company replied

Rated 5 out of 5 stars

Very accurate description of fire stick very fast delivery. Will certainly use again.

Company replied

Rated 5 out of 5 stars

Really fast delivery. Love that I can track order. Excellent prices really great site

Company replied

Rated 5 out of 5 stars

Item arrived just as described with prompt delivery. Very competitively priced too!

Company replied

Rated 5 out of 5 stars

Absolutely Brilliant product definitely brings security on my house ... would recommend it to other people

Company replied

Rated 5 out of 5 stars

Just purchased a blink outdoor camera , excellent condition and delivery was 2 days ,really impressed with this company and would highly recommend and would order from this company again.

Company replied

Rated 5 out of 5 stars

Item deliverd on time well packaged and a bargain at the price paid satisfied customer GORawe

Company replied

Rated 5 out of 5 stars

First rate seller I ordered and received watch in 2days watch is like new im very pleased with it thanks

Company replied

Rated 5 out of 5 stars

Brought a ring spotlight cam plus , absolutely perfect service, fast delivery, great price, would definitely recommend

Company replied

Rated 5 out of 5 stars

First class after sales service as well as a great range of products at very fair prices. Thanks Seb - top man.

Company replied


Company details

  1. e-Commerce Service

Written by the company

We are an independent and trusted re-seller offering a wide variety of technological goods at reasonable prices.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

100 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just bought a used smart watch

Just bought a used smart watch, came well packed, fast shipping, almost no signs of usage. Temu order ...965 17feb 2026 Recommended!

February 20, 2026
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

We're really pleased to hear that your smartwatch arrived quickly, well packed, and in excellent condition with hardly any signs of use. We take a lot of care in preparing our items, so it’s fantastic to know that showed in your order.

We truly appreciate your recommendation and hope to serve you again in the future.

Rated 5 out of 5 stars

The watch condition is too good

February 19, 2026
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

We’re delighted to hear that the watch exceeded your expectations! We always aim to describe our items accurately and ensure they arrive in the best possible condition, so it’s great to know you’re pleased with your purchase.

Rated 5 out of 5 stars

Seller 100 percent reliable

Item deliverd on time well packaged and a bargain at the price paid satisfied customer GORawe

February 16, 2026
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

We’re delighted to hear that your item arrived on time, was well packaged, and that you’re pleased with the value. It’s always great to know we have a satisfied customer!

We really appreciate you taking the time to share your experience and hope to serve you again in the future.

Rated 5 out of 5 stars

Great service from the item description through to delivery.

I recently bought a second hand pixel watch 2 from Red Rock UK ltd for a valentine's day gift, Purchased at the last minute on the 11th and received on the 13th, I can't fault the speed of dispatch, or service from the team. A huge thank you for getting this one out for delivery so fast! The watch itself is in pristine condition, supplied with a charger and band, matching the detailed description of the item.

I have bought from red rock previously and never had any issues, I would fully recommend this retailer.

February 11, 2026
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

Thank you so much for your incredibly kind feedback.

We’re absolutely delighted to hear that your Pixel Watch arrived in time for Valentine’s Day and that you were pleased with both the condition and the service. We always aim to dispatch orders as quickly as possible — especially when they’re special gifts — so it’s fantastic to know it made it there in time!

It also means a great deal to us that you’ve shopped with Red Rock before and continue to have positive experiences. Your recommendation means a lot to our team.

Rated 5 out of 5 stars

Outstanding Service and Quality – Highly Recommended!

I recently purchased from Red Rock UK Ltd through their eBay shop, and the entire experience was faultless. From start to finish, the process was handled with professional efficiency.

The item arrived promptly, significantly ahead of the estimated delivery date, which was a pleasant surprise. It was packaged securely to prevent any damage during transit, demonstrating a clear commitment to customer satisfaction. The product quality itself is excellent and exactly as described in the listing; it is evident that they take pride in the items they stock.

Communication was also top-notch, with clear tracking information provided immediately. It is rare to find such a reliable seller that combines competitive pricing with high-quality service. I would not hesitate to purchase from Red Rock UK Ltd again in the future.

February 12, 2026
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

We’re absolutely delighted to hear that your experience with Red Rock UK Ltd was faultless from start to finish. Providing prompt dispatch, secure packaging, accurate descriptions, and clear communication is exactly what we strive for, so it’s incredibly rewarding to know this stood out to you.

Rated 1 out of 5 stars

Goods not as described

Ordered a solar charger for the ring doorbell 2nd generation but received an incompatible version that they are selling for £10 less. Luckily I only ordered one because I actually need 2 but only ordered one so I could make sure it was ok before buying the second. That turned out to be a wise decision. Buyer beware!!

February 14, 2026
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

Thanks for sharing your feedback. We're very sorry to hear that you were sent the wrong type of charger. It sounds like our team may have accidentally sent this out rather than intentionally as we always strive to ensure our products are exactly as described. We'd love to get this resolved for you. Please send us an email either directly through the platform or at info@redrockuk.co.uk and we'd be more than happy to help.

Rated 5 out of 5 stars

Great Product and Reliable Seller


I am extremely satisfied with the items I received. Everything arrived in perfect condition and was very well packaged to prevent any damage during delivery. The quality of the items is excellent and they are exactly as described in the listing, with no missing parts or defects.

The seller was also very professional and reliable throughout the entire process. Shipping was prompt, and I was kept informed about the status of my order. It is clear that care was taken in preparing and sending the package.

Overall, this was a very smooth and pleasant transaction. I truly appreciate the good service and the high quality of the items. I would definitely recommend this seller to others and would not hesitate to purchase again in the future. Thank you for such a great experience!

February 9, 2026
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

Thank you very much for your kind feedback.

We're really pleased to hear that everything arrived safely and that you’re happy with the quality and packaging. We always aim to describe items accurately and ship them promptly, so it’s great to know that reflected in your experience.

We appreciate you taking the time to share your thoughts and for your recommendation. Its been a pleasure and you’re very welcome back anytime.

Rated 5 out of 5 stars

Brought a ring spotlight cam plus

Brought a ring spotlight cam plus , absolutely perfect service, fast delivery, great price, would definitely recommend

January 30, 2026
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

Thank you for your kind words. We're really glad to hear that everything went so smoothly. We appreciate the feedback and hope you enjoy using it!

Rated 5 out of 5 stars

Brilliant arrived on time first class…

Brilliant arrived on time first class product
Ease to install good fitting instructions

January 26, 2026
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

Thank you for your feedback! We’re delighted to hear your order arrived on time and that the product was easy to install. We appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Excellent service

Excellent service, bought Google Nest Hub through Ebay. Fast delivery, original product. They also offer chance to win a £50 voucher for customers.

January 24, 2026
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

Thank you so much for your kind words! We’re thrilled to hear you’re happy with your Google Nest Hub and that it arrived quickly and as expected. We’re also glad you’re excited about the chance to win a £50 voucher—good luck!

Rated 5 out of 5 stars

Shopping made easy

Shopping made easy, ok we are now expecting a superb service from buying online, quite often it falls short. But I have to say redrockuk.com has again come up with the goods, both in cost and delivery. To use the age old cliche’ I will use them again.

December 12, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

We really appreciate your kind words! It’s great to hear that we’ve consistently delivered on both cost and service, and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Ring battery and Camera.

Excellent fast delivery and great items. I've used these numerous times now even re conditioned items have performed excellently.

December 17, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

Thank you for your support! We’re delighted to hear that both our delivery and items — including reconditioned ones — have consistently met your expectations. We really appreciate your feedback.

Rated 5 out of 5 stars

Fantastic customer service...can't…

Fantastic customer service...can't praise the company highly enough....so refreshing this day and age to have a company that genuinely cares about its customers

December 20, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

Thank you for such wonderful feedback! We’re thrilled to hear you had such a positive experience with our team — putting our customers first is what we’re all about, and it’s great to know it made a difference.

Rated 5 out of 5 stars

Excellent experience

Quality products and great customer service

December 15, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

Thanks for the great feedback! Quality products and strong customer service are exactly what we aim for.

Rated 5 out of 5 stars

Great buy and speedy delivery

i bought an apple watch it was of good quality as advertised and it arrived a day earlier than notified. The driver was professional

December 13, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

Thank you for your great feedback! We’re really pleased to hear the Apple Watch arrived early and met your expectations. Glad to know the delivery experience was positive too.

Rated 5 out of 5 stars

Ordered a fire stick for my tv

Ordered a fire stick for my tv, came quick in a few days. Great service 👌👍

December 11, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

Thank you very much for your positive feedback! We’re glad to hear your Fire Stick arrived quickly and that you’re happy with the service. Enjoy, and thanks again for choosing us

Rated 5 out of 5 stars

Bought a second hand smart watch

Bought a second hand smart watch. Came in extremely good condition, beautifully boxed 📦 great price easy to set up. Definitely buy from them again.

November 20, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

Thank you for your feedback! We’re delighted to hear the smartwatch arrived in excellent condition and was easy to set up. It’s great to know you appreciated the packaging, price, and overall experience. We look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Red rock have great customer service

Red rock have great customer service. I contacted them and they replied promptly and answered my query. Items arrived very quickly.

November 17, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

We do our best to provide excellent customer service and aim to give our customers the best experience possible so thank you for sharing this. We're glad to hear your items were also with you on time.

Rated 5 out of 5 stars

Ordered 2x Blink Sync Module 2 devices

Ordered 2x Blink Sync Module 2 devices. Came well packaged, and with a card for instructions if needed, and another card with phone, email, and WhatsApp contact details for further support.

November 21, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

We’re delighted to hear that your Blink Sync Module 2 devices arrived safely and well packaged. It’s great to know the instruction card and support contact details were helpful additions — we want to make sure setup and ongoing support are always straightforward for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look