Red Rock UK Ltd Reviews 100

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often noting items arrive in pristine condition and exactly as described. Many consumers highlight the competitive and affordable pricing, frequently finding great deals. The service is also highly regarded, with people appreciating the professional efficiency and smooth transactions. Reviewers frequently mention the fast and prompt delivery service, with many items arriving ahead of schedule and well-packaged. However, some customers were not happy with the condition of refurbished items, noting that they did not meet expectations of being "like new" and in some cases, were incompatible or quickly stopped working.

What people talk about most

Product

People report positive experiences with product quality. Many consumers praise items like smartwatches, Ring... See more

Delivery service

Customers consistently report positive experiences with delivery services. Many reviewers praise the fast... See more

Price

Users describe positive interactions with price. Many customers praise the great and affordable prices, with... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the great service,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are satisfied, noting that items are in... See more

Based on these reviews

Rated 5 out of 5 stars

I’m very happy with my purchase of the Sync Module 2. The price was great — definitely one of the best deals I found online. Delivery was quick and right on time, which I really appreciated. The selle... See more

Company replied

Rated 5 out of 5 stars

I recently bought a second hand pixel watch 2 from Red Rock UK ltd for a valentine's day gift, Purchased at the last minute on the 11th and received on the 13th, I can't fault the speed of dispatch,... See more

Company replied

Rated 5 out of 5 stars

Royal Mail were very slow to scan in the product for delivery and I was concerned something had gone wrong. I messaged Red Rock and they responded within about 30 mins with a reassuring email that all... See more

Company replied

Rated 5 out of 5 stars

Firstly the price,the mesh internet booster was a third of the retail price as it was a reconditioned item which looked brand new. Living in a three storey house the router is positioned in the mi... See more

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Rated 1 out of 5 stars

Ordered a solar charger for the ring doorbell 2nd generation but received an incompatible version that they are selling for £10 less. Luckily I only ordered one because I actually need 2 but only orde... See more

Company replied

Rated 1 out of 5 stars

Look, I'm all for a good deal, but "like new" is a phrase that apparently has a different meaning to some companies. It seems their definition of "refurbished" is less "restored to a state of... See more

Company replied

Rated 5 out of 5 stars

Shopping made easy, ok we are now expecting a superb service from buying online, quite often it falls short. But I have to say redrockuk.com has again come up with the goods, both in cost and delivery... See more

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Rated 5 out of 5 stars

Ring door motion sensor and door bell is a great new addition to my home to make me feel safe again which is what I needed, and I can see who's coming to my door before they get to the door which is... See more

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Rated 5 out of 5 stars

Excellent service, bought Google Nest Hub through Ebay. Fast delivery, original product. They also offer chance to win a £50 voucher for customers.

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Rated 5 out of 5 stars

I am extremely satisfied with the items I received. Everything arrived in perfect condition and was very well packaged to prevent any damage during delivery. The quality of the items is excellen... See more

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Rated 5 out of 5 stars

Just bought a used smart watch, came well packed, fast shipping, almost no signs of usage. Temu order ...965 17feb 2026 Recommended!

Company replied

Rated 5 out of 5 stars

Ordered a refurbished Google pixel watch 3 via eBay. Excellent experience from this seller, fast delivery, well packaged and the product was in excellent condition. Have no hesitation in using Red R... See more

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Rated 5 out of 5 stars

I bought a Nest thermostat from Red Rock, very good price and came super quickly. Everything installed very easily. I would definitely give these guys a 5* rating.

Company replied

Rated 5 out of 5 stars

I recently purchased from Red Rock UK Ltd through their eBay shop, and the entire experience was faultless. From start to finish, the process was handled with professional efficiency. The item ar... See more

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Rated 5 out of 5 stars

Bought a second hand smart watch. Came in extremely good condition, beautifully boxed 📦 great price easy to set up. Definitely buy from them again.

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Rated 5 out of 5 stars

Bought on 16th, arrived 19th. Blink camera plus sync device at great price. I could not believe how straight forward the setup process was. It all worked well for me. This one takes memory stick. So... See more

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Rated 5 out of 5 stars

i bought an apple watch it was of good quality as advertised and it arrived a day earlier than notified. The driver was professional

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Rated 5 out of 5 stars

Great shop and great support. I bought several times from them. When I got a problem they sorted it without any complications.

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Rated 5 out of 5 stars

Bought a used Samsung watch3 from them, can’t recommend enough, super quick delivery, product as per description, fantastic price, will use again 5⭐️

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Rated 5 out of 5 stars

Good choice of goods. Excellent tracking and the Blink Camera was delivered securely and as expected on time.

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Rated 3 out of 5 stars

Bought two Ring batteries. These were advertised as returns - ie packaging may be imperfect. No packaging at all ( except bubble wrap) and no charging lead. No even sure if these are genuine. Just cha... See more

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Rated 4 out of 5 stars

Delivery on time could of done with an instruction book for my phone Instruction book received in an email the charge is every other day and is not a fast charger

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Rated 5 out of 5 stars

Excellent fast delivery and great items. I've used these numerous times now even re conditioned items have performed excellently.

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Rated 5 out of 5 stars

I bought a airtag as a birthday gift for a friend. I'm very happy with my purchase. Item is well packed and received. She likes the gift as she no longer have to worry about misplacing her keys. Will... See more

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Rated 5 out of 5 stars

Brilliant arrived on time first class product Ease to install good fitting instructions

Company replied

Rated 5 out of 5 stars

Red rock have great customer service. I contacted them and they replied promptly and answered my query. Items arrived very quickly.

Company replied

Rated 5 out of 5 stars

Smooth transaction, fast postage, great value. 2 pairs of earphones and I'd fully recommend them

Company replied

Rated 5 out of 5 stars

Ring doorbell, delivered on time & well packaged, all instructions included. Good communication throughout purchase and delivery updates. Fully recomend Red Rock as a trusted business.

Company replied

Rated 5 out of 5 stars

Item arrived quickly and well packaged. It was easy to install and seems to be working fine. Also it was reasonably priced 🙂

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Rated 5 out of 5 stars

Very accurate description of fire stick very fast delivery. Will certainly use again.

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Rated 5 out of 5 stars

Really fast delivery. Love that I can track order. Excellent prices really great site

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Rated 5 out of 5 stars

Item arrived just as described with prompt delivery. Very competitively priced too!

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Rated 5 out of 5 stars

Absolutely Brilliant product definitely brings security on my house ... would recommend it to other people

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Rated 5 out of 5 stars

Just purchased a blink outdoor camera , excellent condition and delivery was 2 days ,really impressed with this company and would highly recommend and would order from this company again.

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Rated 5 out of 5 stars

Item deliverd on time well packaged and a bargain at the price paid satisfied customer GORawe

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Rated 5 out of 5 stars

First rate seller I ordered and received watch in 2days watch is like new im very pleased with it thanks

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Rated 5 out of 5 stars

Brought a ring spotlight cam plus , absolutely perfect service, fast delivery, great price, would definitely recommend

Company replied

Rated 5 out of 5 stars

First class after sales service as well as a great range of products at very fair prices. Thanks Seb - top man.

Company replied


Company details

  1. e-Commerce Service

Written by the company

We are an independent and trusted re-seller offering a wide variety of technological goods at reasonable prices.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

100 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great item

Excellent item, value for money and does the job very well.

November 6, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

Thank you for your kind words! We’re thrilled to know you’re enjoying your purchase and that it offers great value while meeting your needs. Your support means a lot, and we look forward to welcoming you back again.

Rated 5 out of 5 stars

Ring doorbell

Ring doorbell, delivered on time & well packaged, all instructions included. Good communication throughout purchase and delivery updates. Fully recomend Red Rock as a trusted business.

November 6, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

We’re pleased to hear your Ring doorbell arrived on time, safely packaged, and with everything included. It’s great to know our communication and updates made the process smooth for you.

Rated 5 out of 5 stars

Excellent Purchase Experience

I’m very happy with my purchase of the Sync Module 2. The price was great — definitely one of the best deals I found online. Delivery was quick and right on time, which I really appreciated. The seller’s communication was also excellent — friendly, responsive, and kept me updated throughout the process. The product arrived well packaged and works perfectly. Highly recommend both the item and the seller!

November 5, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

We’re delighted to hear you’re happy with your Sync Module and that the price, delivery, and communication all met your expectations.

Rated 5 out of 5 stars

Five stars

Smooth transaction, fast postage, great value. 2 pairs of earphones and I'd fully recommend them

November 5, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

Thanks so much for your feedback! We’re glad the earphones were great value and arrived quickly. Your recommendation means a lot!

Rated 5 out of 5 stars

Very accurate description of fire stick…

Very accurate description of fire stick very fast delivery. Will certainly use again.

November 5, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

Thanks for your feedback! We’re glad the Fire Stick arrived quickly and matched the description — accuracy is something we take very seriously. We appreciate your support!

Rated 5 out of 5 stars

Door bell and chime

Very good service very pleased 😀

November 5, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

Thanks for your kind words, we're glad to hear you were pleased with the service provided.

Rated 5 out of 5 stars

Really fast delivery

Really fast delivery. Love that I can track order. Excellent prices really great site

November 5, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

Thanks so much for your review! Glad the delivery was quick and the order tracking helped. We think it's especially useful to let our buyers know exactly when their item will arrive. Great to hear you found excellent value — we appreciate your support!

Rated 5 out of 5 stars

Google watch

First rate seller I ordered and received watch in 2days watch is like new im very pleased with it thanks

November 5, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

Thank you for your feedback! We’re glad to hear the watch got to you so quickly. Our free postage typically arrives within 2 working days which we think is a brilliant option for quick postage. We're glad to hear that the watch arrived in an excellent condition.

Rated 5 out of 5 stars

Excellent service

Royal Mail were very slow to scan in the product for delivery and I was concerned something had gone wrong. I messaged Red Rock and they responded within about 30 mins with a reassuring email that all was ok and that they had also noticed issues with royal mails slow service. The thermostat E arrived and what I liked is that it is completely sealed, so is clearly brand new. And that is where my review finishes as this is a review of the sellers service and not of the product. From my experience I would use them again, especially if they keep offering excellent prices.

November 3, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

Thank you for sharing your experience! We’re glad our team could reassure you quickly and that your thermostat arrived sealed and brand new. Typically our service arrives within 2 working days so I'm sorry to see your order was delayed on this occasion with the courier but we appreciate your recognition of our service and pricing, and we look forward to welcoming you back again.

Rated 5 out of 5 stars

Blink camera

Just purchased a blink outdoor camera , excellent condition and delivery was 2 days ,really impressed with this company and would highly recommend and would order from this company again.

November 3, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

Thank you for your great feedback! We’re glad the Blink Outdoor Camera arrived quickly and in excellent condition. It’s wonderful to hear you’re impressed with our service — your recommendation means a lot to us.

Rated 5 out of 5 stars

Item arrived quickly and wel packaged

Item arrived quickly and well packaged. It was easy to install and seems to be working fine. Also it was reasonably priced 🙂

October 31, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

Thanks for your feedback! We’re glad the item arrived quickly, was easy to set up, and is working well. Great to hear you found it at a good price too — we really appreciate your kind words.

Rated 5 out of 5 stars

Thank you

Thank you. It’s really good

October 31, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

This is excellent to hear and exactly what we strive for. Thank you for sharing your feedback.

Rated 5 out of 5 stars

Works great blink camera

Works great blink camera, easy to set up

October 29, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

Thanks for your feedback! Great to hear the Blink camera is working well and was easy to set up. We appreciate your support!

Rated 5 out of 5 stars

Great shop

Great shop , fast shipping and item as i expected.

October 28, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

Fast shipping and the item being spot‑on is exactly what we like to hear. Thanks for choosing us!

Rated 1 out of 5 stars

Ring, Ring... It's the Sound of a Dead Battery

Look, I'm all for a good deal, but "like new" is a phrase that apparently has a different meaning to some companies. It seems their definition of "refurbished" is less "restored to a state of near-perfection" and more "I gave it a quick wipe with a damp cloth."

​You'd think a company that "checked" and "refurbished" a Ring Doorbell battery would, at a minimum, ensure it could hold a charge for more than 129 days, and 4 charge cycles. That's not a refurbished battery; that's a paperweight that briefly worked.

​It's not about the money. It's about the principle. You're not just a customer to them; you're a lesson in how not to run a business. This company's customer service model is a masterclass in how to turn a minor issue into a chargeback situation.

​I'd suggest giving this company a wide berth. As for the doorbell, you might have better luck powering it with a few copper pennies and a potato.

July 11, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

We’re sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. “Like new” and “refurbished” should absolutely mean a product is restored to a reliable standard and we’re sorry to hear that the battery didn’t meet your expectations — that’s not the standard we aim to uphold. All of our refurbished Ring products are restored by approved refurbishers, and we’ve sold thousands with a strong track record of customer satisfaction.
We take pride in offering a 12-month warranty on every refurbished item, precisely so that if something doesn’t perform as it should, you’re fully covered. We’d be happy to arrange a replacement or assist with a return under that warranty to make sure you’re not left with a product that doesn’t serve its purpose. Please feel free to email us at info@redrockuk.co.uk and we can help you further.

Rated 5 out of 5 stars

First class after sales service as well…

First class after sales service as well as a great range of products at very fair prices. Thanks Seb - top man.

June 24, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

We’re delighted you’re happy with our after‑sales service and product range. We’ll be sure to pass your kind words on to Seb — he’ll be pleased to know he made such a positive impression.

Rated 5 out of 5 stars

Highly recommend for refurbished items

I have bought a couple of refurbished items from this company and I have to say it’s been the best experience. A extremely smooth transaction. They sell a range of refurbished items I can only comment on the two I have bought. I purchased one as a Christmas present and another this month as a birthday present. The items arrived well packaged and within a week. Both items were accurately described. They had some very small scratches which you would expect. Both in excellent working order and apart from the tiny scratches they look brand new. Items come with a guarantee, which they will honour without quibbling. You can’t fault the customer service. They are very quick to respond to any questions. Highly recommend this company on my personal experience, it’s top notch.

March 11, 2025
Unprompted review
Red Rock UK Ltd logo

Reply from Red Rock UK Ltd

Thank you for such a detailed and thoughtful review! We’re delighted to hear both refurbished items arrived quickly, were well packaged, and met your expectations. Small cosmetic marks can sometimes be present, but it’s great to know you found them in excellent working order and looking almost new. We’re also pleased our customer service team could support you promptly and that the guarantee gave you peace of mind. Your recommendation means a lot to us — we truly appreciate your trust and look forward to helping again in the future.

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