ReduceMyExcess Reviews 2,658

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,477 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the peace of mind it provides when hiring cars. Many appreciate the user-friendly website and the straightforward process for obtaining coverage, often noting the significant savings compared to insurance offered by car hire companies. The pricing is frequently mentioned as competitive and offering great value for money. However, some people were not happy with the website, describing it as not user-friendly. A few other people also felt that the customer service was poor, with one reviewer specifically mentioning a language barrier issue.

What people talk about most

User experience

Clients share positive opinions on user experience, consistently highlighting the ease of use and... See more

Price

Customers consistently note positive experiences with price, often highlighting significant savings compared... See more

Website

Users describe positive interactions with the website, consistently highlighting its ease of use and... See more

Value for money

Consumers consistently find the value for money to be positive. Many reviewers highlight significant savings... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the peace of mind offered by the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unf the windscreen of car I hired last year was hit by a stone and damaged so was in danger of losing my deposit. I made the best decision ever by taking out the policy and money the rental company to... See more

Company replied

Rated 5 out of 5 stars

I only found out about this service through moneysavingexpert.com and an article about rip off car hire companies. Literally 6 hours before picking my car up you managed to save me over £130 for 4 da... See more

Company replied

Rated 5 out of 5 stars

Long time user of reduced my excess but never had to claim. Returned my car hire to be informed of damage on the rear of the car which I was completely unaware aware of. Got stung with a £600 bill for... See more

Company replied

Rated 5 out of 5 stars

I have been using annual excess car hire insurance for years and it gives me a comfort and savings when turning down the hire company’s policies. This year my hire car trip was running beyond the en... See more

Company replied


Company details

  1. Insurance Agency
  2. Insurance Broker
  3. Insurance Company

About ReduceMyExcess

Written by the company

ReduceMyExcess is a leading provider of car hire excess insurance, created to offer drivers a clearer and more affordable alternative to costly rental company waivers. ReduceMyExcess has been recognised with the Which? Best Buy award for our hire car excess insurance.

Since 2011, we have focused on providing comprehensive and affordable car hire excess insurance policies alongside uncomplicated information to help customers make informed decisions when renting a car.


Contact info

ReduceMyExcess Car Hire Excess Insurance

Affordable and comprehensive cover for the next time you hire.

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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Rated 5 out of 5 stars

Easy to do

Easy to do. Takes just a few minutes even with uploading driver license.

May 1, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Sue,

We're happy to hear that the claims process was easy and quick for you.

Kind regards,

Anna

Rated 4 out of 5 stars

Have used this service before and been…

Have used this service before and been content with it

April 29, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Mervyn,

We're happy to hear that you've been content with our service in the past. We appreciate you taking the time to share your experience with us.

Kind regards,

Anna

Rated 5 out of 5 stars

Very straightforward to sort out…

Very straightforward to sort out renewal.

May 1, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Mr Craven,

We're happy to hear that your renewal was straightforward. Thank you for sharing your positive experience with us!

Kind regards,

Anna

Rated 5 out of 5 stars

ReducemyExcess web site is one of the…

ReducemyExcess web site is one of the easiest, most direct, and informative sites I have used in many years. Hopefully I never need to make a claim, but reading reviews this company seems fair in dealing with claims.

May 1, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Robert,

Thanks so much for your kind words! We're happy to hear that our website was easy to use and informative and appreciate you mentioning our fairness.

Kind regards,

Anna

Rated 5 out of 5 stars

Very easy to arrange

Very easy to arrange. Have used this company a few times. When I had to make a small claim, the procedure was very simple and was dealt with efficiently.

April 29, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Diane,

We're so glad to hear arranging your policy was easy and our claims process was simple and efficient for you. Thank you for your positive feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

Easy peasy lemon squeezey

Easy peasy lemon squeezey

April 28, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi,

We're glad you found the ReduceMyExcess website simple and easy to use! Thank you for your positive feedback.

Kind regards,

Anna

Rated 5 out of 5 stars

Easy to navigate and well priced

Easy to navigate and well priced

April 30, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Andrew,

We're happy our website was easy to navigate and our policies are well-priced. Thank you for your positive feedback.

Kind regards,

Anna

Rated 5 out of 5 stars

All great

All great, quick and easy to get a good value quote. Thanks

April 28, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Gillian,

We're happy to hear that you found our services quick and easy to use, and that you received a good value quote. Thank you for your feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

Easy to use site with clear and helpful…

Easy to use site with clear and helpful information, making ERI purchase quick and informed.

April 30, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi,

We appreciate your positive feedback! We're happy the ReduceMyExcess website was easy to use and the clear information allowed you to make a quick and informed purchase.

Kind regards,

Anna

Rated 3 out of 5 stars

Renewal was dearer than requote

Explain why renewal was dearer than going for new quote ? Phoned regarding renewal told no opportunity to reduce price despite jump from year before. Decided to go through Quidco for new quote with same company (Reduce my excess) £13 cheaper with new quote than renewal and cask back to follow. As far as product car hire excess insurance delighted but the quote process was disappointing and could have cost more if simply accepted. So perhaps be aware !

April 30, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Martin,

Thank you for your feedback. We’re sorry the renewal quote was higher than expected and more expensive than a new quote - we understand why that would be disappointing and will review our pricing.

We’re pleased to hear, however, that you’re happy with the car hire excess insurance itself.

Kind regards,

Anna

Rated 5 out of 5 stars

Very Competitive

I found this company to be very competitive in their pricing, overall an easy and efficient experience.

April 29, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi,

We're happy to learn that you found our pricing competitive and your overall experience easy and efficient. We appreciate your positive feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

Great price for excess insurance

Great price for excess insurance and customer services were very helpful when I had to change my hire dates

April 27, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi,

We're happy to hear that you found our prices great for excess insurance. We're also glad our customer service team could assist you with your change of dates. Thanks for your feedback.

Kind regards,

Anna

Rated 5 out of 5 stars

Easy

Easy, quick and convenient.

April 29, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Paul,

It's great to hear you found ReduceMyExcess easy, quick and convenient.

Kind regards,

Anna

Rated 5 out of 5 stars

Easy to complete application clear…

Easy to complete application clear explanation competitive price

April 27, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Mandie,

We're happy taking out a policy was easy and everything was clearly explained. We appreciate your feedback regarding the competitive price.

Kind regards,

Anna

Rated 5 out of 5 stars

Product easy to understand and simple…

Product easy to understand and simple to apply - great price and great cover

April 29, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Dave,

We're so glad the product was easy to understand and taking out cover was simple. Thanks for your feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

Exactly what I needed at a very…

Exactly what I needed at a very reasonable price.The whole experience was very straightforward and easy to understand.The videos were extremely useful.Altogether I am, so far, totally happy with ReduceMyExcess.

April 29, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Kev,

We're happy to hear that our service met your needs at a reasonable price. Thank you for your feedback!

Kind regards,

Anna

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