ReduceMyExcess Reviews 2,644

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,477 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the peace of mind it provides when hiring cars. Many appreciate the user-friendly website and the straightforward process for obtaining coverage, often noting the significant savings compared to insurance offered by car hire companies. The pricing is frequently mentioned as competitive and offering great value for money. However, some people were not happy with the website, describing it as not user-friendly. A few other people also felt that the customer service was poor, with one reviewer specifically mentioning a language barrier issue.

What people talk about most

User experience

Clients share positive opinions on user experience, consistently highlighting the ease of use and... See more

Price

Customers consistently note positive experiences with price, often highlighting significant savings compared... See more

Website

Users describe positive interactions with the website, consistently highlighting its ease of use and... See more

Value for money

Consumers consistently find the value for money to be positive. Many reviewers highlight significant savings... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the peace of mind offered by the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unf the windscreen of car I hired last year was hit by a stone and damaged so was in danger of losing my deposit. I made the best decision ever by taking out the policy and money the rental company to... See more

Company replied

Rated 5 out of 5 stars

I only found out about this service through moneysavingexpert.com and an article about rip off car hire companies. Literally 6 hours before picking my car up you managed to save me over £130 for 4 da... See more

Company replied

Rated 5 out of 5 stars

Long time user of reduced my excess but never had to claim. Returned my car hire to be informed of damage on the rear of the car which I was completely unaware aware of. Got stung with a £600 bill for... See more

Company replied

Rated 5 out of 5 stars

I have been using annual excess car hire insurance for years and it gives me a comfort and savings when turning down the hire company’s policies. This year my hire car trip was running beyond the en... See more

Company replied


Company details

  1. Insurance Agency
  2. Insurance Broker
  3. Insurance Company

About ReduceMyExcess

Written by the company

ReduceMyExcess is a leading provider of car hire excess insurance, created to offer drivers a clearer and more affordable alternative to costly rental company waivers. ReduceMyExcess has been recognised with the Which? Best Buy award for our hire car excess insurance.

Since 2011, we have focused on providing comprehensive and affordable car hire excess insurance policies alongside uncomplicated information to help customers make informed decisions when renting a car.


Contact info

ReduceMyExcess Car Hire Excess Insurance

Affordable and comprehensive cover for the next time you hire.

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Peace of mind

I've used Reduce My Excess when using hire cars in previous years. The website is easy to navigate, and most of all, the service provides peace of mind at a fair price point.

May 11, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Ashley,

Thanks for your feedback. We’re glad you’ve trusted ReduceMyExcess over the years and that you continue to find the website easy to use and the cover good value for peace of mind.

Kind regards,

Anna

Rated 5 out of 5 stars

Easy to navigate

Easy to navigate, straightforward, good value

May 11, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Mr Watson,

We're glad the ReduceMyExcess website was easy to navigate and straightforward to use. Thank you for your review.

Kind regards,

Anna

Rated 5 out of 5 stars

Easy to use website

Easy to use website, good price

May 9, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Nigel,

We appreciate that our website was easy to use and offered a good price. Thank you for your positive feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

Really easy website and customer…

Really easy website and customer service really helpful

May 11, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Julie,

We appreciate your feedback and are happy you found our website easy to use and our customer service helpful. Thank you for taking the time to share.

Kind regards,

Anna

Rated 4 out of 5 stars
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Mark,

We appreciate that the price of our policies and the easiness of the ReduceMyExcess website met your needs. Thank you for sharing your positive experience with us!

Kind regards,

Anna

Rated 5 out of 5 stars

Simple and good value!

I was able to find what I needed and am happy with the quote. Very competitive, and customer support was very responsive.

May 9, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Jane,

We're happy you found what you needed and are pleased with the competitive quote. It's great to hear our customer support was very responsive. We appreciate your feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

Good communication regarding renewal…

Good communication regarding renewal change of area.

May 11, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Paul,

We're happy to hear that you felt well-informed about the renewal. Thank you for your positive feedback.

Kind regards,

Anna

Rated 5 out of 5 stars

Good price

Good price. Easy to set up. 🤞it works when needed.

May 8, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi,

We're happy to hear that the setup was easy and the price was good. Thank you for your feedback.

Kind regards,

Anna

Rated 5 out of 5 stars

Very clear website and easy to set up…

Very clear website and easy to set up cover. Good price, although I didn’t need to claim so have no experience of the customer service.

May 8, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi David,

We're happy to hear that you found our website clear and setting up your policy easy. Thank you for mentioning our good prices. We appreciate your feedback.

Kind regards,

Anna

Rated 5 out of 5 stars

Easy to use well explained and very…

Easy to use well explained and very reasonable prices very happy with your service
Thank you

May 10, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi,

Thank you for your review. We're happy to hear that you found our service easy to use and well-explained, and that you're very happy with our reasonable prices.

Kind regards,

Anna

Rated 5 out of 5 stars

Simple access

Simple access, massive savings on quoted hire company excess cover, why wouldn't you

May 8, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Michael,

Thank you for your positive feedback. We’re pleased to hear you found the ReduceMyExcess website easy to use and that it helped you save on your excess cover.

Kind regards,

Anna

Rated 5 out of 5 stars

Website was easy to navigate and use to…

Website was easy to navigate and use to find what I was looking for for.

May 8, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Jillian,

We’re glad to hear our user‑friendly website helped you find what you were looking for. Thank you for taking the time to share your positive experience.

Kind regards,

Anna

Rated 5 out of 5 stars

Easy peasy

Easy peasy!
Why pay high prices for car hire for a short hire when you can get a whole year covered for a fraction of the price.

March 9, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Kenny,

Thank you for your feedback. We’re glad to hear you found it easy to get covered and that one policy offered great value compared to paying excess charges on each hire.

Kind regards,

Anna

Rated 3 out of 5 stars

After complaining ReduceMyExcess contacted me and offered a full refund so in light of that I have upgraded my review to reflect their response I wish this would have been their first response but fai

I only give one star because I cant give -5 I accidentally added the wrong month and got in touch immediately to let you know on an insurance charge of £22 you where going to charge me a further£16 to change the date. I decided to not take up your unattractive offer and have gone elsewhere terrible service

May 10, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Alan,
Thank you for your feedback. I am sorry to hear this - I have emailed you regarding this now.
I look forward to hearing back from you.
Kind regards
Rebecca

Rated 5 out of 5 stars
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi,

Thank you for your feedback. We're happy to hear that your claim was settled quickly and fairly.

Kind regards,

Anna

Rated 5 out of 5 stars

Radgee

Easy to apply for cover

May 8, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Rodger,

Thank you for your feedback. We’re pleased to hear you found it easy to apply for cover.

Kind regards,

Anna

Rated 5 out of 5 stars

All good

All good. Great product

May 8, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Dean,

We're happy to hear you had a good experience with ReduceMyExcess! Thank you for your positive feedback.

Kind regards,

Anna

Rated 3 out of 5 stars

Great prices for single trip and annual…

Great prices for single trip and annual policies and it’s good to be able to use Cashback websites to get even more money off. However, I dropped a couple of stars purely for the time it took me to find out what the policy limits were as I wanted to know these before entering all my details and committing to a policy. The limits are shown on the last step, but I had to put in all my details by that stage. I did find them eventually somewhere in the FAQs/Policy docs. The true worth of a policy is how they deal with claims ultimately, which I hope I don’t have to go through!

May 10, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Danny,

Thank you for taking the time to share such detailed feedback. We’re pleased to hear you found our single‑trip and annual policies good value, and that the option to use cashback sites was helpful.

We appreciate your comments about the visibility of policy limits and if you do need to make a claim, our team will be on hand to help.

Kind regards,

Anna

Rated 5 out of 5 stars

Have used ReduceMyExcess for many years…

Have used ReduceMyExcess for many years and have needed to claim on my last trip. Cover was provided seamlessly and I was reimbursed for the excess promptly.

May 6, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Philomena,

Thanks for your feedback. It’s great to hear that after many years with us, your claim was dealt with seamlessly and the excess was reimbursed quickly. We really appreciate your loyalty.

Kind regards,

Anna

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look