ReduceMyExcess Reviews 2,657

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,477 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the peace of mind it provides when hiring cars. Many appreciate the user-friendly website and the straightforward process for obtaining coverage, often noting the significant savings compared to insurance offered by car hire companies. The pricing is frequently mentioned as competitive and offering great value for money. However, some people were not happy with the website, describing it as not user-friendly. A few other people also felt that the customer service was poor, with one reviewer specifically mentioning a language barrier issue.

What people talk about most

User experience

Clients share positive opinions on user experience, consistently highlighting the ease of use and... See more

Price

Customers consistently note positive experiences with price, often highlighting significant savings compared... See more

Website

Users describe positive interactions with the website, consistently highlighting its ease of use and... See more

Value for money

Consumers consistently find the value for money to be positive. Many reviewers highlight significant savings... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the peace of mind offered by the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unf the windscreen of car I hired last year was hit by a stone and damaged so was in danger of losing my deposit. I made the best decision ever by taking out the policy and money the rental company to... See more

Company replied

Rated 5 out of 5 stars

I only found out about this service through moneysavingexpert.com and an article about rip off car hire companies. Literally 6 hours before picking my car up you managed to save me over £130 for 4 da... See more

Company replied

Rated 5 out of 5 stars

Long time user of reduced my excess but never had to claim. Returned my car hire to be informed of damage on the rear of the car which I was completely unaware aware of. Got stung with a £600 bill for... See more

Company replied

Rated 5 out of 5 stars

I have been using annual excess car hire insurance for years and it gives me a comfort and savings when turning down the hire company’s policies. This year my hire car trip was running beyond the en... See more

Company replied


Company details

  1. Insurance Agency
  2. Insurance Broker
  3. Insurance Company

About ReduceMyExcess

Written by the company

ReduceMyExcess is a leading provider of car hire excess insurance, created to offer drivers a clearer and more affordable alternative to costly rental company waivers. ReduceMyExcess has been recognised with the Which? Best Buy award for our hire car excess insurance.

Since 2011, we have focused on providing comprehensive and affordable car hire excess insurance policies alongside uncomplicated information to help customers make informed decisions when renting a car.


Contact info

ReduceMyExcess Car Hire Excess Insurance

Affordable and comprehensive cover for the next time you hire.

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Set up was easy, not expensive.

Set up was easy, it is not expensive and gives me peace of mind when hiring a vehicle.

May 4, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Roxy,

We're so glad the setup was easy, and our affordable policies give you peace of mind when hiring a vehicle. Thank you for your positive feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

Easy to navigate and a great price

Easy to navigate and a great price. We'll see how they are if one has to make a claim. But so far so good. Wood recommend - so far!

May 6, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Brendan,

We're happy to hear that you found ReduceMyExcess easy to navigate and the price of our policies great! Thanks for your review.

Kind regards,

Anna

Rated 5 out of 5 stars

Very good value compared with car hire…

Very good value compared with car hire agent. Easy and simple to arrange. Coverage clear. Just hope if I have to claim, they are as good as their purchasing process.

May 6, 2026
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Reply from ReduceMyExcess

Hi Alan,

We're glad you found our service easy to use and our policies of good value. We appreciate your feedback on the clarity of coverage, and we hope our claims process meets your expectations should you need it.

Kind regards,

Anna

Rated 5 out of 5 stars

Excellent UV

Automatically renewed at better price than last year. Excellent!

May 6, 2026
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Reply from ReduceMyExcess

Hi Geoff,

We're happy to hear that you received a better renewal price than last year! We appreciate you sharing your positive experience with us.

Kind regards,

Anna

Rated 5 out of 5 stars

Quick and easy to purchase

Was very simple to set up and purchase. Did not need to do a claim so I can’t speak to the claims process, but other than that, everything was easy and simple. I compared their prices to the rental car service and it was about a third of the price.

April 25, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi David,

We're happy to hear that the setup and purchase process was simple for you. We appreciate you mentioning our competitive pricing compared to the car hire company. Thank you for your feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

Very easy to use and price held from…

Very easy to use and price held from last year

May 6, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Gordon,

We're happy ReduceMyExcess was easy to use and the price remained consistent. We appreciate you sharing your positive experience with us!

Kind regards,

Anna

Rated 5 out of 5 stars

Great job!

Website is so user friendly.

May 5, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Ewan,

We're happy to hear the ReduceMyExcess website is user-friendly. Thanks for your feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

Simple to use website and comprehensive…

Simple to use website and comprehensive cover for reasonable price

May 5, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Birte,

We appreciate your feedback and are happy you found our website simple to use and the cover comprehensive for a reasonable price. Thank you for sharing.

Kind regards,

Anna

Rated 5 out of 5 stars

Good value for money

I was happy to receive a 15 per cent discount upon renewal

May 5, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi,

We're happy to hear that you were pleased with the renewal discount. We appreciate you sharing your positive experience with us!

Kind regards,

Anna

Rated 5 out of 5 stars

Quick to find a decent quote

Quick to find a decent quote, hopefully we never have to use it but it's there if we do, and time will tell I guess

May 1, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Davd,

We're happy to hear that you found a suitable quote quickly. If you do need to make a claim, we'll be here to support you. Thanks for your feedback!

Kind regards,

Anna

Rated 1 out of 5 stars

COMPLAINT- WHERES MY REFUND ???

COMPLAINT- WHERES MY REFUND ???
I had to cancel my policy to which you said no problem you will receive a partial refund within 3 - 5 days !!! TWO MONTHS LATER AND IM STILL WAITING. Did an online form your molly didn't reply ! I want it back plus interest!

April 6, 2026
Unprompted review
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Reply from ReduceMyExcess

Hi Janine,
Thank you for your email - I am sorry there has been a delay with your refund - I can see this is being dealt with for you - it appears there was a system issue which wouldnt allow the refund to process through. I will raise your complaint as requested and we will be in touch regarding this.
Kind regards
Rebecca

Rated 5 out of 5 stars

I've used this site several times…

I've used this site several times before and find it easy to use and it gives me peace of mind when hiring a car abroad.

May 3, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Andrew,

We're happy to hear the ReduceMyExcess website is easy to use and provides you with peace of mind when booking car rentals abroad. Thank you for your positive feedback.

Kind regards,

Anna

Rated 5 out of 5 stars

Easy quick straightforward to get a…

Easy quick straightforward to get a quote and purchase insurance r

May 5, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Carol,

We're happy it was easy, quick, and straightforward for you to get a quote and purchase insurance. Thank you for your positive feedback; we appreciate it.

Kind regards,

Anna

Rated 5 out of 5 stars

Great Price and much cheaper than buying the rental companies offering.

Great Price and much cheaper than buying the rental companies offering. Simple to buy and fortunately I didn't have an accident, but peace of mind made the rental more relaxing.

April 30, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Mike,

We're happy to hear that you found our prices great and the purchase simple. We appreciate you sharing that the peace of mind made your rental more relaxing. Thank you for your positive feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

Great company to deal with

Very simple processes, staff interaction are timely and always answer the questions asked.

May 4, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Steven,

We're happy to hear that our simple processes and timely, informative staff interactions met your expectations. Thank you for your positive feedback.

Kind regards,

Anna

Rated 1 out of 5 stars

Simple and straightforward

Simple and straightforward, also good price.

May 2, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi William,
Thank you for your feedback - I am a bit confused as you have rated us with 1* but your comments are positive - please make contact with us via our contact form - https://reducemyexcess.co.uk/app/contact-us/ if you have any issues you would like to discuss.
Kind regards, Rebecca

Rated 5 out of 5 stars

easy and clear

April 30, 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi,

We're happy you found ReduceMyExcess easy and clear to use!

Kind regards,

Anna

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