Reflxlab Reviews 55

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent service received. Many people highlight the fast shipping and careful packaging, noting that their orders arrived quickly and safely. Consumers are particularly satisfied with the unique and niche products offered, which are often hard to find elsewhere. However, some customers experienced issues with their orders, such as missing items or damaged products upon arrival. In these instances, the company was quick to rectify the mistakes by sending replacements promptly, often with expedited shipping, which greatly pleased those affected.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting their appreciation for the innovation in film... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and reliable shipping, with... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers praise fast delivery, with... See more

Quality

Reviewers highlight positive aspects of quality. Customers are very satisfied with the quality of the... See more

Service

Customers consistently report positive experiences with the service. Many reviewers express satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently ordered a batch of Fuji 64-D, a lovely film that was discontinued some time ago. The initial shipment was quick. My order, however, was unfortunately short one piece. They wasted no time in r... See more

Rated 5 out of 5 stars

I have ordered from Reflx Lab now three different times. Very easy process. Received my packages within 1-2 weeks from ordering. Yongxiang was also very helpful in resolving a missing package. Rea... See more

Rated 5 out of 5 stars

In the past, when I ordered single or a couple rolls of 35 mm film, 2 of the largest suppliers in the US would take the cassettes, not in a factory box and stick it in a bubble wrap envelop. Now, ju... See more

Rated 5 out of 5 stars

Unfortunately, due to an issue with my camera (Fujifilm 50R), I wasn’t able to use the flash. However, when I contacted the seller to explain the situation, they responded with great courtesy and wer... See more


Company details

Written by the company

We make and sell photographic film and camera accessories. Our mission is to serve photographers across the globe, especially film enthusiasts.


Contact info

4.8

Excellent

TrustScore 5 out of 5

55 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Customer Service

I ordered a couple rolls of film that were unfortunately stolen because a delivery company left them in the wrong place. Reflx Lab quickly sent a replacement and ensured it was correctly delivered.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Unique products

Unique products, reasonable priced, fast shipping, no customs problems (eu). ordered several times, everything perfect.

September 16, 2025
Rated 5 out of 5 stars

Reflxlab is my go-to online store for…

Reflxlab is my go-to online store for film. The quality and variety is great, the film is priced great and the customer service is top notch! I highly recommend them if you want an alternative to the main cinema film brands.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Fuji 64-D

Recently ordered a batch of Fuji 64-D, a lovely film that was discontinued some time ago. The initial shipment was quick. My order, however, was unfortunately short one piece. They wasted no time in rectifying the mistake and within a week, I had already received my missing item. Incredibly pleased with how they handled the mistake, I am definitely going to be ordering from them again very soon!

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

The viewfinder I ordered arrived quickly, but the product was damaged. I informed the seller, who promptly offered to send a replacement.

The new viewfinder arrived with little delay and was in excellent condition. I'm very pleased with the product and the service!

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

I’m very happy with Reflex Lab

I’m very happy with Reflex Lab. Even though the first parcel was lost by the postal service, the company immediately offered to send a replacement. The new shipment arrived super fast. The customer service was extremely helpful and professional. Highly recommended!

August 16, 2025
Unprompted review
Rated 5 out of 5 stars

Service made my week!

The film I ordered sadly got stolen from my home but the customer service I received was top notch! I ended up getting a new set of film delivered elsewhere. Looking forward to the results I got from shooting the F-64D color film soon!

July 5, 2025
Unprompted review
Rated 5 out of 5 stars

AUTO FLASH REVIEW

Unfortunately, due to an issue with my camera (Fujifilm 50R), I wasn’t able to use the flash. However, when I contacted the seller to explain the situation, they responded with great courtesy and were very helpful. I really appreciate their kind support. Thank you!

July 16, 2025
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