Refresh Skincare UK Reviews 

122
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Order and within a few days my order arrived. Everything was there, well packaged and presented. Would definitely use again. Thankyou

Company replied

Rated 5 out of 5 stars

Been a fan of Korean Skincare for years and was looking to try something new but also needed a travel set, purchased the Beauty of Joseon mini set, arrived within 48 hours and was a great price. Will... See more

Company replied

Rated 5 out of 5 stars

I originally emailed this company because over the years I've tried all sorts of lotions and potions and nothing has made any difference to my skin....so as a now very mature lady I decided to send an... See more

Rated 5 out of 5 stars

I am usually too lazy for decent skincare but wanted to try something a little different to my usual supermarket finds. I purchased 3 products after browsing the huge range and it was super easy to o... See more

Company replied

Company details

  1. Beauty Product Supplier

Written by the company

Refresh Skincare are proud to offer great quality K-beauty Korean skincare products. All of our products are sourced from our trusted wholesale partners in Korea. We offer a 30-day returns window and satisfaction guarantee if you are unhappy with your purchase for any reason. Orders are dispatched from the UK using Royal Mail tracked delivery and usually arrive in 3 working days. We are available via email and webchat for any questions you may have.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

122 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(122)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Very pleased with my items ordered. Will definitely use again. Thanks Refresh

June 27, 2025
Refresh Skincare UK logo

Reply from Refresh Skincare UK

Thanks for the review, and great to hear you're pleased with your new skincare. If you sign up for Refresh Rewards you can earn points every time you shop which you can cash in for free gifts, discount vouchers and free shipping coupons.

Jon @ Refresh

Rated 5 out of 5 stars

Quick delivery, excellent prices

Good range of products with good prices, arrived quicker than I thought. Will buy again!

June 28, 2025
Unprompted review
Refresh Skincare UK logo

Reply from Refresh Skincare UK

Thanks for taking the time to leave a review, and welcome to Refresh! There's free shipping - using Royal Mail Tracked 48hr - for all orders over £25 as we know there's nothing worse than waiting for your favourite skincare.

Jon @ Refresh

Rated 5 out of 5 stars

Bought and received with 48hours

Bought and received with 48hours. Really impressed and happy with my purchase.

June 21, 2025
Unprompted review
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Reply from Refresh Skincare UK

Thanks for your review. We use Royal Mail Tracked 48hr as standard - and it's free for all orders over £25 - as we know how frustrating it can be to wait too long for new skincare to arrive.

Jon @ Refresh Skincare UK

Rated 5 out of 5 stars

A bonus addition to the mature skin product range

I have found these skin care products quite recently and have been impressed with the variety on offer . Especially those that focus on the more mature skin - the collagen moistfull range has been a welcome addition to my normal routine and I have enjoyed using the moisturisers. I will be trying out the retinol range in the near future . Mary E

May 30, 2025
Unprompted review
Refresh Skincare UK logo

Reply from Refresh Skincare UK

Thanks for taking the time to leave a review, and great to hear you're enjoying our moisturisers. We're adding new products all the time so follow us on social media or sign up for our email newsletter to be the first to hear about new additions!

Jon @ Refresh Skincare UK

Rated 5 out of 5 stars

Fantastic product arrived promptly and…

Fantastic product arrived promptly and really pleased thank you 🙏

June 12, 2025
Unprompted review
Refresh Skincare UK logo

Reply from Refresh Skincare UK

Great to hear you had a positive experience with Refresh - we aim to please!

Jon @ Refresh Skincare UK

Rated 5 out of 5 stars

⁠ Fast and Good

⁠ All the products ⁠arrived quicker than I thought, the packaging was good and all items were in great conditions.
I like the range of products and good prices. Will be shopping again!

May 22, 2025
Unprompted review
Refresh Skincare UK logo

Reply from Refresh Skincare UK

Thanks for your review :-) Great to hear you've had a good experience.

Jon @ Refresh Skincare UK

Rated 5 out of 5 stars

Great range of products at affordable…

Great range of products at affordable prices, and speedy delivery.

May 30, 2025
Unprompted review
Refresh Skincare UK logo

Reply from Refresh Skincare UK

Thanks for the review. We use Royal Mail Tracked 48hr postage as standard - and it's free for orders over £25 - so you never have to wait too long for your favourite skincare to arrive.

Jon @ Refresh Skincare UK

Rated 5 out of 5 stars

Fantastic customer service and…

Fantastic customer service and products. Will use again and recommend to friends.

May 29, 2025
Unprompted review
Refresh Skincare UK logo

Reply from Refresh Skincare UK

Thanks for the review. If you sign up for Refresh Rewards you can earn 20% off your next order and a friend can enjoy the same discount with our referral scheme :-)

Jon @ Refresh Skincare UK

Rated 5 out of 5 stars

Amazing site… fast delivery and great…

Amazing site… fast delivery and great customer service! Highly recommend

May 21, 2025
Unprompted review
Refresh Skincare UK logo

Reply from Refresh Skincare UK

Many thanks for the review, we use Royal Mail tracked services for all our orders, so even with standard (which is free over £25) you can expect your order in 2 to 3 working days.

Rated 5 out of 5 stars

Placed my first order recently

Placed my first order recently. It arrived quickly and well packaged, even better that they use tracked delivery as standard. Prices are excellent compared to similar sites and communication about my order was very useful. Will be using again.

May 23, 2025
Unprompted review
Refresh Skincare UK logo

Reply from Refresh Skincare UK

Thanks for taking the time to leave a review, and welcome to Refresh Skincare!

Rated 5 out of 5 stars

Where has this skincare website been?

Ok how come I only have heard of Refresh Skincare now? They are so far the cheapest (when you take into account fast delivery). I received my order today, wrapped in cute packaging by Priscilla. Absolutely delighted by the range of options! I purchased a lot of travel sized items for my upcoming travel. Will order again!

May 19, 2025
Unprompted review
Refresh Skincare UK logo

Reply from Refresh Skincare UK

Thank you so much for your review, and welcome to Refresh Skincare! :-) We're very proud of our packaging so I'm so glad you like it. I will pass on your compliment to Priscilla. Don't forget to sign up to Refresh Rewards to earn points, discounts and freebies when you shop. Happy travels!

Jon @ Refresh Skincare UK

Rated 5 out of 5 stars

Products are great

Products are great! Toner cleared up my skin amazingly in 4 days. The overnight mask was moisturising and not at all oily like other brands. Would highly recommend. Looking forward to using for the foreseeable.

May 3, 2025
Unprompted review
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Reply from Refresh Skincare UK

Thanks for taking the time to leave a review, and great to hear the mask is showing results so fast! :-)

Jon @ Refresh Skincare UK

Rated 5 out of 5 stars

Great products will be buying again

Great products will be buying again , thank you

April 15, 2025
Refresh Skincare UK logo

Reply from Refresh Skincare UK

Thanks for taking the time to leave a review. Don't forget to sign up to Refresh Rewards to earn points every time you shop, you can cash them out for discounts and skincare freebies :-)

Jon @ Refresh Skincare UK

Rated 5 out of 5 stars

Couldn’t recommend Refresh anymore if I…

Couldn’t recommend Refresh anymore if I tried! It’s my first time trying any Korean skincare so I went to Refresh after some fantastic recommendations and reviews. Whole experience was perfect, the website and purchasing was super easy and simple to navigate and use, the delivery was super fast and the packaging was just perfect! The products I ordered were amazing and I’m so glad I went with Refresh. Will 100% order again (especially the Some By Mi Tea Tree toner); Refresh you’ve definitely gained a loyal, regular customer here 😊 thanks Refresh Team!

April 18, 2025
Unprompted review
Refresh Skincare UK logo

Reply from Refresh Skincare UK

Thanks for the review Louisa, and amazing to hear that you're enjoying the Tea Tree Toner :-) If you sign up to our email list you'll get a discount off your next order, plus be the first to hear about new products, brands and special offers.

Jon @ Refresh Skincare UK

Rated 5 out of 5 stars

I am usually too lazy for decent…

I am usually too lazy for decent skincare but wanted to try something a little different to my usual supermarket finds.
I purchased 3 products after browsing the huge range and it was super easy to order. Delivery was seamless and quick, and the packaging was really cute! The toner smells incredible, but my favourite is the night mask. My skin felt immediately better and I woke up the next day with a lovely glow. I will be continuing to use Refresh from now on! Love it.

April 16, 2025
Unprompted review
Refresh Skincare UK logo

Reply from Refresh Skincare UK

Thanks for the review Jessica, it's great to hear you're loving the night mask as much as we do! :-)

Jon @ Refresh Skincare UK

Rated 5 out of 5 stars

WOW!

I made an order from refresh and WOW!
I can firstly say that the website is so easy and user friendly to navigate around. There’s such a wide range of products on the website which I love and not overpriced like the majority of Korean beauty/skincare websites. But this DOES NOT affect the product outcome! I will definitely be ordering again!! May I also add the delivery was super quick & packaging is lovely. 🫶🏼

Defiantly a 5 star review from me.

April 15, 2025
Unprompted review
Refresh Skincare UK logo

Reply from Refresh Skincare UK

Thanks for the review Taylor, and welcome to Refresh Skincare! We try and keep prices as low as possible to help spread the skincare word to as many people as we can. I'm glad you liked the packaging, we've recently upgraded so amazing to hear it's well received :-)

Jon @ Refresh Skincare UK

Rated 5 out of 5 stars

Great products and had just what I…

Great products and had just what I wanted at a better price than another beauty site!

February 27, 2025
Refresh Skincare UK logo

Reply from Refresh Skincare UK

Thanks for the review, and welcome to Refresh Skincare! :-)

Jon @ Refresh Skincare UK

Rated 5 out of 5 stars

Nice

Delivery was fast received the package within a week

February 13, 2025
Refresh Skincare UK logo

Reply from Refresh Skincare UK

Hi Amina,
Thanks for taking the time to write a review and great to hear you're happy with your order. We use Royal Mail tracked 48 hours delivery as standard and aim to have orders dispatched within 24 hours so that you never have to wait long to get your favourite skincare.
Thanks,
Jon
Refresh Skincare

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