RefundMyTicket Reviews 3,452

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We landed hours late in Lisbon after our flight from Cancun got delayed, and I didn't want to spend a lot of time writing (possibly several) letters to the airline myself. I wasn't quite sure which re... See more

Rated 4 out of 5 stars

Four years later.. I got a refund of 190€ even that RefundMyTicket refused a settlement of 350€ from the airline ! Anyways, I regret that no information is shared on the final decision, but still ple... See more

Rated 5 out of 5 stars

Having my claim processed by RefundMyTicket was a smooth and painless experience. I appreciated being kept informed at every step of the process, and even more so the fact that I didn't need to do any... See more

Rated 1 out of 5 stars

This company takes your documents and doesnt follow up anything neither inform you nor reply you ever. In addition to that they receive your money but doesnt pay you anything. I had to hire and pay fo... See more

Company details

  1. Travel Insurance Company

Information provided by various external sources

RefundMyTicket obtient votre indemnisation en cas de vol retardé, annulé ou surbooké.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 45% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience, easy to follow claim status on their website, really quick results. I recommend RefundMyTicket

November 26, 2022
Rated 5 out of 5 stars

Great service

It takes time but it's not the fault of RefundMyTicket.
Glad to get a refund since the process is not affordable for ordinary people.

October 30, 2022
Rated 4 out of 5 stars

My flight was canceled due to an air…

My flight was canceled due to an air strike. Despite my effort, Airfrance didn't offer any form of reimbursement. I contacted "Refund my ticket" and by simply uploading a few documents we begun the journey to get the refund. The service offered by "Refund my ticket" is great and free. Unfortunately the time of the judicial process was exacerbated by Covid lockdown. However, thanks to "Refund my ticket", i finally got my money back.

October 10, 2022
Rated 5 out of 5 stars

Good service

Good service. Simple, efficient and reliable. Got compensation for 2 delayed flights through Refundmyticket

October 5, 2022
Rated 5 out of 5 stars

Great service!

It is the second time that I use the service of Refund my ticket and both times I had a really good experience. Easy to submit the documents and twice a successful outcome! It is just a pity that airlines need this kind of nudge to abide by the EU laws!

September 30, 2022
Rated 5 out of 5 stars

AMAZING SERVICE

My flight to Berlin was delayed for more than 6 hours. I was so upset because I have an important event to attend, but I had no choice. I arrived 8 hours later. Happily RefundMyTicket team managed to get me the compensation I deserve for such a long delay. The procedure was super easy and I barely had to do many things that my money was in my account. Extremely thankful for that!

September 19, 2022
Rated 1 out of 5 stars

STAY AWAY

This company takes your documents and doesnt follow up anything neither inform you nor reply you ever. In addition to that they receive your money but doesnt pay you anything. I had to hire and pay for another lawyer to receive my money from this company then they started taking me seriously and paid me within days. So stay away. Instead push the airline for your compensation. They get back to you sooner than this company trust me.

August 23, 2022
Unprompted review
Rated 5 out of 5 stars

Refund successful and hassle-free!

We landed hours late in Lisbon after our flight from Cancun got delayed, and I didn't want to spend a lot of time writing (possibly several) letters to the airline myself. I wasn't quite sure which refund company to pick, but after a bit of research I picked RefundMyTicket. They did the job really well! No hassle, quick and painless, and they even refunded us more money than we expected (we thought the delay was under 4h, but their records had the flight at just over 4h late, which means we got refunded 600 euros per person instead of the 300 we initially claimed!)

August 21, 2022
Rated 4 out of 5 stars

Four years later.

Four years later.. I got a refund of 190€ even that RefundMyTicket refused a settlement of 350€ from the airline ! Anyways, I regret that no information is shared on the final decision, but still pleased that the airline paid some money to me or to RMT, I don't really care

August 18, 2022
Rated 1 out of 5 stars

DO NOT TRUST THEM

It's been over 2 and a half years since I heard from them last time ("Subpoena is being managed") although my claim was initially submitted in August 2018!! (Claim TTR-20180809-19936).
It's just unbelievable! I deeply regreat having contacted them.

July 14, 2022
Unprompted review
Rated 5 out of 5 stars

Fully satisfied

Long, of course, but mainly due to Airline trying to gain time.
They never gave up and kept promises.

July 11, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look