RegioJet Reviews 441

They are a joke of a company. We booked one month in advance for our trip from Prague to Vienna. They emailed us the same morning of the trip saying the following:

Hello, For operational reasons, the car number 3 where you have booked your seat will not be used on your train 12/10/23 RJ 1037. You can cancel your ticket free of charge and purchase a new ticket for different time. We sincerely apologise for any inconveniences. RegioJet

Obviosly, on a Sunday all the other trains were already fully booked. They can go to hell.

Worst train service in the world
This company is a joke. I used them a lot and I grown to hate them with passion.
I hope this company goes bankrupt soon. Trains are always late, sometimes by 2-3 hours, in the summer there is no A/C, and now they started emailing a couple of hours before my journey that my wagon is not gonna be running, so I should cancel my ticket.

I was noticed that heating system is broken in the train less then 24h before departure. Couldn’t even check their service. Hope they at least will return money, I don’t have any answer yet.

Its a international train and I couldn’t order any food or drink from the train because my ticket from Krakow and as per the train staff, it didn’t allows me to buy anything. I tried to speak with the staff, but the staff didn’t speak English. The rest of the staff didn’t want to help too, so I have traveled 4 hours and I couldn’t have any drink of food. My seat was close to the window door, it was shaking all way. Really really disappointed with the service from RegioJet. Didn’t recommend at all.

RegioJet representatives!
Trip November 13, 2023, Prague - Przemysl (RJ 1023).
There is no heating in car 9, it’s as cold as outside ((
Seats do not match purchased tickets
We have never seen such bad conditions and anti-service anywhere!
Unfortunately, you don't respect your customers!

Had a tickets from Budapest to Bratislava. We were waiting with other people going with the same bus near regiojet sign and we just saw that bus passed away us. Money and time was lost.

We took a train from Vienna to Budapest.
Train was clean, with AC. But we had a over one hour delay. As mentioned on their website, "on time arrival guarantee" message is very untrue. We applied for a refund and got only excuses and lies. First they told us the train delied only 51 minutes, which was untrue because we were in the train and we did reach after one hour, not 51 min. Lie. After mailing them again they sayed "not only was not delayed enough but also was a delaied by a person on the tracks, that does not count" .... another excuse, our train was driving slower than normal in many parts of the ride, but was not stopped for one hour for such a reason. So bad service, no refund and unpolite.

I took a bus from Prague to Munich, which is a long route. There was no air flow the entire time. I asked the driver to turn air on and later four other people asked him to turn it on.

Instead of turning it on or fixing it, he yelled at the passengers that we need to open the vents. The vents were obviously not the issue because everyone was trying to open them the entire ride.

I felt sick during the bus ride and got really sick afterward, which ruined my trip. You can’t cram a full bus of people in with no airflow at all.

I complained to the company and they brushed me off. Basically zero customer service and accountability. They said the driver didn’t report it so they won’t do anything. Super convenient for them.

Take Flixbus instead.

No water in the toilets. Train over night ~ 10 hours - next working toilet is only on the other side of the next coach. Crew wasn't helpful!
And this is happening not only with us, this train will arrive in Prsemysyl and go back like this and another ~30 people on this coach will experience the same. As crew explained- this is the cheapest ticket you bought.....well,than dear Radim Jančura write it in your Web page - if you pay ~60 euro - you will not be able to use a toilet- not included in ticket price! I wish you the same luck in your next trip!

Bad trains, bad personnel, ALWAYS late

2 hours delayed and still waiting for an early train from Prague to Vienna. Rubbish!!!

I was traveling from Budapest to Vienna on the 12th of September, 2023. Wagon Number 4 crew members were insulting and unhelpful! One of the crew members, a middle-aged woman, was making faces; she spoke no language besides Chekich, which is ridiculous on an international train. The wagon was super hot. I asked her if the AC was working, but she did not understand; I made it easier for her I said it is HOT! She said, 'I know I feel,' and left, giving me a face and an attitude! Even though she felt it was hot, she did not try to do anything about it! The shades on the window are just decoration. The train was filthy, and there was no space for me to put my dog's box anywhere. There were two accessible seats next to us, but they did not offer them! My small dog (in her travel box because they insisted on putting her in the box instead of traveling on my lap) and I suffered the entire time. The train was late, and they did not announce the upcoming stops. Ladies and Gentlemen, and this was the so-called Business Class.

Somehow got through onto one of these very old carriages and could not do anything because purchases via Railninja does not allow any real changes or seat selection - on the train extremely unhelpful and rude staff - avoid at all costs

This company does not provide information about its trains, we missed a train because they did not show the info in the panels. We asked some agent and he provided the wrong platform number. After claiming to Customer Service they do not want to know anything. Try to avoid this company for train services

We had the worst bus trip ever with your bus from Budapest to Prague! (Ticket no.: 9850820410)
Your personal is disrespectful, they give no information about the trip
And now we wanted to buy water on the bratislava stop, they immediately closed the door and they didn't want to open the door until we had to RUN BEHIND THE BUS!!!!

You're the worst bus company ever and I will make sure everyone will hear about our terrible experience!!

You deserve less than 1 star!!!

I went from Vienna to Bratislava for a day trip unfortunately I lost my glasses on the bus. I wrote to the customer service and they found them and gave me them back. The rest of the travel went smoothly. Amazing company and people!

One advice: book the ticket in advance otherwise you will pay a driver’s fee if you buy the ticket on the bus ;)

The worst train experience ever. The AC and Wifi didn't work in an entire compartment we were in. Ended up needing to have a quarrel with the rude and inexperienced staff to get a change of seats. It wasn't even a matter of comfort, it had become a health and safety issue for the elderly in the summer heat. Got a change of seats only to be moved again and again every hour of the journey.

I was on a sleeper train and our compartment smelled like a cattle car. The garbage bin had rotting fruit pits and black mold in it. It looked like it's never been cleaned. Come on guys...we had to keep the windows open just to survive...

One hour and half waiting for coffee and salad to receive cesar salad with dead flies, rude stuff and trains always late DONT RECOMMEND