Ciliaryblue Reglaze Reviews 96

Telephoned and was dealt with by a very helpful member of staff who took me through the order process. Posted frames away and all back with me 8 days later : To and from Kildare, Ireland. New lenses are perfect. Very reasonably priced, first class service.
Highly recommended.

Very poor experience! Re-glazed two sets of frames to my latest prescription. Glasses are unusable, numerous emails to try and resolve with no response.

The best since 2017 !!!!
I have been using Reglaze since 2017 and never had any issues. The only time I had an inquiry, I was attended to accordingly. I have always been satisfied with the quality of service I have been receiving since 2017.
However, what’s making me leave this review today is; They have a whole new level of 100% Customer Satisfaction and I am in awe.
I just received my glasses from my new prescription after 4 working days ! They have been thinned to perfection !!!
My optician quoted me £185 with my own frame including thinning of the lenses. I paid less than half the price with Reglaze !
They have never failed to impress me but this is phenomenal ! I am super grateful that I can own multiple pairs of glasses without breaking the bank thanks to this company

Have used this company several times in the past, usually great service. The last pair done, could not see through them without tipping head down. Things out of focus when looking straight ahead. Returned for rectification. Glasses returned with no difference. Originally assumed a fault with the new lenses. Once communication established Chris from Reglaze advised on potential causes and after having a second eye test found that original eye test (from should have gone to....) was wrong. Once root cause of the issue was established, Chris from Reglaze has gone above and beyond to help me rectify the issue. What a company, customer satisfaction is their priority!

Just received my reglazed tinted specs with super thin lenses and what a fantastic job you have done. I have saved a fortune. Thankyou so much 👌🏼

This is the third time I have used this company over several years. I wouldn't think of going anywhere else for re-glazing. Glasses were back with new lenses within 5 days of placing the order online.

Sales and service I give 5 Stars. Despatch and shipping I give 5 Stars. But response to a complaint completely unstaisfactory. I questioned why I needed to pay duty on my shipment to France. The item was a pair of prescription specacles that were of no commercial value as they were for personal use and could not be sold on. The response from the Company was a waiver of their VAT charge which did not cover half of the cost of the Duty. Also the the email sent was from no particular appartment and signed by an individual without any indication of his authority within the Company. I replied asking who this individual was and from which department and I clarified the discrepancy in the reimbursement. This exchange was four working days ago and I am still awaiting a relpy.

Pretty much faultless service. Bought some new frames from online shop which I wanted reglazed with varifocal transitions. Hadn't dealt with this company before so messaged on what's app with a couple of questions which they came back and resolved quickly. Glasses perfect when received back and no issues with vision quality. All round a great company with fab personal service from them. Am also getting another pair in new frames. Would recommend. Special shout out goes to Chris who patiently went through some details on adaptive mirror lenses for my future pair.

Absolutely 1st class service! We have sent in 3 pairs now and all came back within 2 weeks and exactly as we ordered.
2 pairs of Tiffany sun glasses that my wife needed her prescription lenses in and one pair was frameless so we didn’t think they could do the design but yes no problem at all. We definitely use again.

Outstanding service - I called up and spoke to Hannah - polite and knowledgeable - with great insight - I was under time pressure as one of their competitors had messed me about. Ordered with Hannah - paid express - 24 hour turnaround! They even called me once despatched to let me know i would have them before my holiday! I would have given a tip if i could!
Andi

I recently did have an issue but, without going into detail, I was eventually impressed by the manner of response. I was called personally and a remedy was agreed. I do plan to use them again

Absolutely outstanding service! I sent my glasses to be reglazed on a Tuesday and received them back, reglazed on the Thursday. I wish I could give more than 5 stars - incredible!

TO BE CLEAR, THIS COMPANY IN NEW ZEALAND ARE VERY RUDE THROUGH EMAILS AND TRY TO MAKE YOU FEEL GUILTY.

THEY TAKE FOREVER TO ANSWER

AS THEY SAID "IF WASN'T MY COMPLAIN HERE THEY WOULD NEVER EVER FIND MY ORDER". SO YEAH, I DO NOT RECOMMEND THIS COMPANY IN NEW ZEALAND FOR BUSINESS.

THEY JUDGE PEOPLE AND ASSUME THINGS WITHOUT ASKING. I FELT LIKE THE WORST PERSON ALIVE IN THIS PLANET.

DO NOT MAKE BUSINESS WITH THIS COMPANY IN NEW ZEALAND. Unless you want to feel horrible and mentally drained afterwards
reglaze-glasses-direct. co .nz

I WILL NOT DELETE THIS COMMENT as this is the first google review pop up when searched for them.

Btw, they dont even show up on google maps in NZ.

Excellent service at a fabulous price. But more importantly, the 1st class after sales is what sets this business apart. The postman snapped the new glasses forcing the box through the letter box. The company repaired them and paid for the return postage, no charge, no quibble.

Used the service to reglaze my glasses and paid extra for protected special delivery. When I recieved my glasses back the arm was incorretly fitted to the lens, it was left loose and wobbled. I telephoned them and was sent a basic postage delivery label (did not cover value of item) for them to fix again. I was told on email by Jack that it had been fixed. When I received my glasses for the second time I was shocked to see no repair had been done. What a waste of time! Was left without my glasses for weeks (1st sent box 5Oct2023, 2nd sent box again 12Oct2023, received unrepaired 19Oct2023). AVOID!!!

I was left with no faith in them to actually reglaze my glasses correctly

Over the last 10 years or so, I’ve used these at least 3 times (could be 4!). Each time, the service has been excellent. My latest purchase was graduated brown prescription lenses to be fitted in some new Ralph Lauren frames I’d procured from eBay.

A day or so after sending the frames in, I received a call from a very friendly guy asking how dark I wanted the lenses (they were to be used as sunglasses). 3 days later, I received the glasses exactly as required.

An excellent, fast & extremely efficient service that I fully recommend.

Hi, I have sent some frames to your Auckland address back in July, I haven’t heard back despite calling, emailing - what has happened? It was a tracked parcel that said it was delivered. I would appreciate if someone can get back to me?

When multiple companies told me it couldn't be done Reglaze Direct told me they could. I desperately needed my Oakley sunglasses reglazed from my prescription, and as a competitive windsurfer with a competition the next week I needed these glasses done ASAP which was a particularly tricky job as they were wrap-around glasses as well.

Reglaze Direct not only did it on time, they let me know the status of my order at every step of the process which was very assuring.

I can't recommend these guys enough, top, top service

Amazing service. Glasses sent Thursday AM, received Saturday AM, less than 48 hours. Will definitely use for future sunglasses!

Big shout out to these guys ! Quality lenses absolutely spot on this is the second set of frames reglaze direct nz have provided and fitted new lenses in for me. super pleased with the service. First set the frame I provided broke when they were fitting lenses reglaze took it upon themselves to hunt down an identical replacement frame at no charge to me and delivered back to me complete with new lenses very happy with these guys totally recommend
Rob