Regus - London, Piccadilly Circus Reviews 25

This place has been a complete nightmare from day one.

My problems started as soon as I moved in. It took almost two weeks to receive a key card to access the building due to their internal issues. I had early morning meetings and was simply told to work from Pret A Manger until they sorted it out, which is completely unacceptable for a serviced office.

The biggest issue is the lack of air conditioning. There is effectively no working air conditioning in the building, which is probably why it’s often so empty. During the recent 34°C weather, the office was unbearably hot. Before signing the contract, I was told someone would be coming to fix the air conditioning. Once I’d signed, I was told it was an old building and that it simply doesn’t work. Working in these conditions is exhausting, you become hot, uncomfortable, and drowsy. I’ve raised this issue multiple times with no resolution. I was even promised a fan over a month ago, which never arrived. Speaking to other tenants, they’ve told me this has been an ongoing problem for years. I highly suggest you visit in personal to understand how difficult and unbearable it actually is, all doors remain open due to the heat - someone was even taking meeting in the hallway as there is a small window there.

The facilities are equally disappointing. The toilets are frequently dirty, blocked, and often have no soap, with filthy floors. Cleaning is supposedly included in the contract, yet it’s almost impossible to get the office cleaned properly. There always seems to be an excuse.

To make matters worse, the taps don’t even provide cold water.

Before I moved in, I was promised my office would be freshly painted and cleaned. Two months later, despite repeatedly chasing this, nothing has been done.

I also asked to move to a different office because of these issues, but the sales team completely ignored my request. As a result, I’m now looking to move elsewhere and will have to pay another deposit and additional costs just to escape this place.

Overall, the staff have been unhelpful, promises made before signing the contract have not been honoured, and genuine concerns are ignored.

My advice: avoid this place. Don’t rely on the promises made before you sign, as my experience has been completely different once I became a tenant. I genuinely cannot wait for my contract to end.

If I could give zero stars, I would.

This location has become a nightmare since a change in management. A once functional and respectful relationship spanning over 10 years ended in disaster when Regus submitted false information to Companies House, which led to the wrongful dissolution of a well-established business.
The owners had to go through a lengthy and stressful process to reinstate the company — a situation that could have been entirely avoided with even the most basic level of competence.

Despite clear evidence of their error, Regus initially refused to accept responsibility. Only after repeated follow-ups did they acknowledge their mistake, and even then, they issued only a token letter of apology — far from adequate given the gravity of the situation.

The problems didn’t stop there. Just weeks later, Regus began chasing the company for two unpaid invoices — even though their own internal payment system had a “glitch” (their words). The business owner raised legitimate questions, including why three consecutive payments were processed in the same month and why the allegedly unpaid invoice wasn’t taken via the active direct debit mandate. Regus failed to respond to these basic inquiries and instead escalated the matter to debt collectors.

This level of mismanagement, lack of accountability, and disregard for long-standing clients is inexcusable. Steer clear of Regus Rex House — especially if your business depends on reliable service and responsible administration.

No action taken to resolve issues or complaints.

We noticed the roof was leaking on Tuesday this week which was raised to the front desk staff, unfortunately no action has been taken to resolve this and the issue is continuing to get worse.

Apparently water leaking through a light fitting doesn't warrant any urgent action, after the leak had spread to the point where an entire corridor was flooded I suggested maybe a bucket would have been a good idea. A bucket was placed and has now begun to overflow..

This is an honest review of my experience and is not related to any other customers' complaints.

We moved in early 2024, the HVAC system has been faulty for years, and Regus purposely did not disclose this before we signed the agreement. We were also overcharged, and it took a long time and lots of chasing to clear up our account.

After some back-and-forth, we were moved to an office on the 4th floor, as they said it was the only floor with working A/C. However, it is inconsistent and often fails to turn on, which means that we had to work in temperatures exceeding 30C this summer.

We served Regus notice to fix the A/C in accordance with the terms of our contract, and they simply dumped a portable A/C unit in our office. Nobody came back to install it, so we installed it ourselves, but it is not fit for purpose.

The kitchen facilities are often understocked, the lifts break down every other week, and the toilets lack overall cleanliness, as they are often blocked and have flies in them. The gym passes have not been available since July without notice, and the "free" community room is always booked even though nobody is in it, so we can never use the meeting room hours included in the agreement.

Moreover, for the past few days, there has been a horrible sewage stench in the atrium and lifts area, which is not only unpleasant and unprofessional but likely to be a health hazard.

Any complaints are quickly disregarded. The only solution offered is to request moving centres at our own cost when they purposely misrepresent the service offer from the onset.

⚠️ Avoid Regus at all costs! Left 28 Feb, deposit STILL not returned - now 64 days overdue! They ignore their own 30-day policy and all my requests. I've been left with no choice but to take legal action to get OUR money back. You've been warned! ⚠️

I've worked in London in the Financial services industry for over 30 years and during that time, I've visited hundreds, if not thousands of offices across The City, Canary Wharf and the West End. 
Irrespective of whether the offices were those of my employers or my clients, I always encounter high standards of cleanliness, security, professionalism and comfort, from being greeted at reception, right through to settling down in a meeting room or my office.
It was therefore very surprising to recently visit the Regus offices at 48 Warwick London, where basic security appeared to be non existent. I was meeting with the LEXI finance Directors in my capacity as NED & Chair of Board and there were no Regus staff on reception upon my arrival. Additionally none of the security locks appeared to work in the reception lobby. I didn't however, want to venture too far into the building, as I initially thought there must be some type of building evacuation test going on. I therefore called my hosts, who confirmed there was no such test evacuation taking place and they came down to reception to collect me given the lack of reception staff. That being said, a receptionist finally appeared, just before I was collected.
Clearly, this wasn't a good start to my visit and things only got worse when I walked into the office space currently utilised by LEXI. The place felt like an inferno, it was unbearably hot and certainly not a comfortable place to work or host clients. The Directors explained the air conditioning didn't work and several weeks of calls and e-mails to the Senior Regus officers responsible for the building, had essentially fallen on deaf ears. Frankly, I felt the environment was a health hazard and suggested that we conduct our meeting at a local coffee shop instead.
In summary, I was appalled by the clear lack of professionalism demonstrated by Regus in respect of these premises. Security, especially in the current environment, is of paramount importance and there is simply no excuse for multiple broken security locks and a lack of reception staff. The situation with the air conditioning was however, completely unacceptable, especially because it was for an extended period of time as opposed to a one off 24-48 hour event. The way this situation has been handled by Regus sadly indicates that it isn't a one off and potentially highlights a broader problem in the company, which appears to be a complete disregard of their fee paying clients. If I were sitting on the board at Regus or IWC, I would be very concerned indeed about our core standards of client service.

We moved into the building in Feb 2024. We were not informed the air conditioning didn't work or we would have never have signed. They moved us to another office with a window and their response was if it is hot, open a window. The lifts are always out of use. The kitchen tap doesn't work so no drinking water and the coffee machines are always out of order.
The ladies toilets constantly get blocked up.

Overall a shocking example of bad customer service, lack of care about their tenants and a lack of investment. Stay well clear if you are considering renting here.

Regus Picadilly building should be condemned until further notice...

We signed a 3-year contract, they didn't tell us the HVAC was completely broken before signing. Fast-forward 1.5 years and it still doesn't work (averaging 28 degree weather the last 2 weeks).

No break clause or facility SLA's. You're locked in.

They demand full price for the office, up our rent yearly by 7ish percent per annum and charged us a late fee when we had to temporarily hold off on payment due to ongoing conversations about the unworkable conditions.

The only solution they offered was to move us to another location, at our cost. We don't have the capacity or funds to do this, not to mention the mountain of paperwork involved in an address change...

At this rate the press are close to getting wind of the situation. Any business is not sustainable under these conditions and has impacted our business tremendously.

***EDIT
Regus has just responded to my review with a copy paste response saying that my review is "suspiciously similar" to another complaint and that writing a public review is 'not productive'. I can't help that other people in the building are having similar experiences!!

I can tell you what's not productive - not addressing our issues for OVER A YEAR whilst still charging us full price for an office that is a furnace. It's daylight robbery!!!

We moved into the Regus serviced office at 48 Warwick Street in December 2023. At the time of our move, we were assured that the air conditioning system would be fixed promptly. Unfortunately, this issue has not been addressed, and we have been enduring unbearable working conditions with temperatures exceeding 30 degrees Celsius.

It is surprising to note that the air conditioning at the reception area is functioning perfectly, highlighting a disparity in service quality within the building.

Overall, the lack of adequate air conditioning has significantly impacted our work environment and comfort. We expect Regus to address this issue as soon as possible to provide a more comfortable working environment for all tenants.

Im all for the recent tennant revolt at Regus Picadilly. I have been there a long time.

We freeze in the winter and boil through the summer. No heating or air con for over 18 months and each time we ask they say its being dealt with.

Seems there is some disagreement between Regus and their landlord. To put it simply.. no one wants to pay for the air con to be fixed but they are happy to charge us premium rent for a service they are failing at.

Now the reception front door is permanently closed to those without a key card... so visiting clients and private delivery services can't get in. There's not even a buzzer or bell for them to press and often the reception is unmanned. So what are deliveries and other visitors to do?

We pay for a manned reception and announcement of our guests. We get nothing of the sort.

Parcel deliveries are a joke. The kitchens are disgusting with coffee machines left empty and unstocked for over a year on the first floor.

The lifts..... oh god the lifts. There has seldom been one week in the whole of the last year.. that we have had both lifts working. One is mostly out of service.

Such a shame as the location is lovely but the embarrassing truth is Regus have no idea what they are doing and are ripping off the tenants

The company is putting profits before customers well being. Air conditioning broken for 2 years and cost cutting at every opportunity. I’ve been with Regus for 3 years and appalled by their lack of interest in customers well being over this issue

Terrible office conditions. Air conditioning hasn't worked in two years. Unbearably hot in the summer. The heat barely works in the winter...I have to use a space heater. Do not work here.

Note: I see Regus just replied saying they have received "suspiciously similar" reports from other tenants. Is it suspicious that we all agree that it is EXTREMELY HOT in here? Good grief - fix the AC!

Shocking conditions and treatment. Having been tenants for nearly 9-months now, we've had nothing but problems. Air-conditioning still under maintenance which makes the office unbearable in the summer months and winter months alike. Too hot or too cold. The staff have done nothing. Horrific. In reply to Michelle Spire, how dare you accuse me of "arranging for your team to continually raise social media complaints is not productive in resolving the situation". Has it occurred to you that we, like all other occupants in the office are all suffering from the same ineptitude of Regus?! Get a grip. Fix it.

We were promised when we moved in we would have air conditioning fixed over one year ago and again multiple times since. It has not been fixed and instead they up our rent by 40% in 12 months or threaten us with eviction unless we pay, even though they have not lived up to their contract. So poor and to top it off there is no drinking water as they won't fix the taps in the kitchens and the reception team are pointless as they won't greet guests and keep them locked out on the pavement as of August 2024.

They are stating this is from one customer but in fact it is from multiple tenants who work in the building and are sick of all the issues that they won't put money towards to fix.

Having worked in Soho/Mayfair now for over 15 years, I can safely say this is the worst-managed building going.

The air-conditioning in the building has been broken for over 12 months. In July and August, it is unbearable. Getting up to 30 degrees inside.

The cold water tap has been broken for over 2 months with no confirmation from property management as to when this is going to be fixed.

One of the tenants is a large construction company and their employees constantly trample mud throughout the building. Management hasn't done anything although there have been multiple complaints.

The pay-as-you-go coffee machines aren't even switched on so you can't use them.

One of the two lifts seems to be broken every other week.

The community meeting rooms which you are allowed to use free for two hours a day are constantly fully booked on the app but no one ever seems to be in them. That way you have to pay full price for an internal meeting.

The clue is in the title, SERVICED accommodation. There is no service at this property, avoid it.

I had a meeting planned with my debt advisory firm at Regus 48 Warwick Street office. When I arrived it was disgustingly hot inside as the air conditioning was broken. To top it off, the lift also wasn’t working and some cowboy handyman had tried to fix a broken tap by shoving a load of cutlery down the side of the pipes to prop it up! In the end we had to relocate to my office instead; what a waste of everyone’s time due to a very poor service and maintenance upkeep from Regus

I visited my debt advisory firm at Regus’ 48 Warwick Street office last week. I felt very sorry for the staff working in the office as it was over 30 degrees and absolutely unbearable. I found out they had moved into the office six months ago and their AC has been broken for the entire time, throughout the whole of summer! The staff had even gone through the inconvenience of hiring and paying for their own AC unit but it was not combatting the heat effectively.
In the end we had to cancel the meeting because it was simply too hot. We also found out the lift and kitchens were broken too?! No idea how Regus are getting away with this - it’s daylight robbery?!
Apparently Regus have offered them a new office across London instead of offering to fix the AC? Obviously that is not a viable option. Absolutely ridiculous.

Unworkable conditions. We moved in 6 months ago and have been complaining about the broken AC since then. Shockingly no action has been taken and we're now being forced to work in 32 degrees +.

Might have to set up camp in the reception area which is surprisingly cool...

Coupled with the broken taps, sewage leaks and broken lifts it really makes you question what you're paying for.

Office is insanely hot as the AC is broken and Regus refuse to help.

Only good if you wish to combine your office with a sauna for your working day. Similar experience.

Working in a serviced office in Piccadilly, London however they’re missing the service element.

Dangerous water points with rotting countertops in the kitchen that have been left on rather than being repaired. This has brought up to the staff many times.

Office provided with air conditioning that hasn’t worked since moving in months ago. Even with lots of notice prior to the 32-34 degree days there has been no solution provided whatsoever.

Despite numerous complaints there’s been no response.

Strangely the lobby area is kept wonderfully cool you just have to head into the actual office space you pay for the sauna experience.