Do not use these offices, we paid nearly £800 for a meeting room for the day with people flying in from Europe for meetings with customers. The room itself wasn't clean with crumbs all over the ta... See more
Company replied
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All was good.
Shocking conditions and treatment. Having been tenants for nearly 9-months now, we've had nothing but problems. Air-conditioning still under maintenance which makes the office unbearable in the summer... See more
Company replied
Working in a serviced office in Piccadilly, London however they’re missing the service element. Dangerous water points with rotting countertops in the kitchen that have been left on rather... See more
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Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
48 Warwick Street, W1B 5AW, London, United Kingdom
- 8000608702
1.6
Bad
26 reviews
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Serviced office without the service
Working in a serviced office in Piccadilly, London however they’re missing the service element.
Dangerous water points with rotting countertops in the kitchen that have been left on rather than being repaired. This has brought up to the staff many times.
Office provided with air conditioning that hasn’t worked since moving in months ago. Even with lots of notice prior to the 32-34 degree days there has been no solution provided whatsoever.
Despite numerous complaints there’s been no response.
Strangely the lobby area is kept wonderfully cool you just have to head into the actual office space you pay for the sauna experience.
July 30, 2024
Unprompted review
Reply from Regus - London, Piccadilly Circus
Hi Liam,
I’m sorry if you felt the need to escalate this.
We are receiving suspiciously similar reviews related to one customer’s complaint which have already been addressed and responded to many times; and we have reason to believe yours is related also. While we understand your frustration, arranging for your team to continually raise social media complaints is not productive in resolving the situation.
Alternative solutions have been offered whilst we ensure the A/C is repaired but they have not been accepted. They remain available as the best possible solution for the time being, so we remind you again that your centre team are your key contacts; please speak with them directly.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
Regus is shocking
Regus is shocking. This is a serviced business offering that offers no service. Our aircon has been broken for 6 months and they have lied and ignored us repeatedly whilst our team suffer in the stifling heat.
There are also major health and safety issues in the building with taps broken and leaking on to electrical appliances.
July 31, 2024
Unprompted review
Reply from Regus - London, Piccadilly Circus
Hi Charlie,
I’m sorry if you felt the need to escalate this.
We are receiving suspiciously similar reviews related to one customer’s complaint which have already been addressed and responded to many times; and we have reason to believe yours is related also. While we understand your frustration, arranging for your team to continually raise social media complaints is not productive in resolving the situation.
Alternative solutions have been offered whilst we ensure the A/C is repaired but they have not been accepted. They remain available as the best possible solution for the time being, so we remind you again that your centre team are your key contacts; please speak with them directly.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
Incredibly poor service
Incredibly poor service!
We have had no aircon for months with no willingness to resolve the situation. Completely inhospitable conditions with our office temperature reaching 34 degrees yesterday. Destroyed and broken kitchen spaces to top it off.
July 31, 2024
Unprompted review
Reply from Regus - London, Piccadilly Circus
Hi Emily,
I’m sorry if you felt the need to escalate this.
We are receiving suspiciously similar reviews related to one customer’s complaint which have already been addressed and responded to many times; and we have reason to believe yours is related also. While we understand your frustration, arranging for your team to continually raise social media complaints is not productive in resolving the situation.
Alternative solutions have been offered whilst we ensure the A/C is repaired but they have not been accepted. They remain available as the best possible solution for the time being, so we remind you again that your centre team are your key contacts; please speak with them directly.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
Dangerous building and terrible landlord
This building is falling apart and the landlord doesn't care.
We have been a tenant for about 6 months and have had a terrible experience. There are issues with safety, climate and security, none of which the landlord takes seriously. They've even refused to meet to discuss.
Our initial issue was that the aircon doesn't work in half the building, including our suite, and despite temperatures reaching 30 degrees they refuse to help. We have had to pay for our own aircon machines at significant costs with the landlord running away from even having a meeting about the issue. At one point they promised to provide us with aircon units and said these would be 4 weeks. That was 12 weeks ago and they've now stopped responding.
Worst still, the boiling water tap in the communal kitchen is broken. The solution Regus have come up with is to shove three knives into the worksurface supporting the boiling water tap. This is a health and safety disaster.
The third major issue is security. None of the security pads work so it is possible to walk into the building (where there isn't regularly a receptionist), go through the stair case and reach the upper floors, where similarly the security pads do not work. This means anyone has access to the building.
There have also been separate ad hoc issues such as the basement flooding with sewage and the lifts regularly being out of service.
We've tried to raise all of the above issues with Regus but been ignored.
July 30, 2024
Unprompted review
Reply from Regus - London, Piccadilly Circus
Hi Samuel,
I’m sorry if you felt the need to escalate this.
There was an error by a previous manager regarding the mentioned portable aircon units. The local team have acknowledged and apologized for this and are actively working to resolve the aircon situation in the parts of the centre affected.
The boiling water tap is being repaired, with contractors already involved. The temporary knife solution was not authorized and was done by a customer. It has since been marked out of order.
The security pads are functional; an emergency release button was pressed which disabled the functions for security reasons. We are resolving this with replacement panels.
The basement issue was resolved months ago and is not an area for tenant access. Lift issues are infrequent and resolved promptly.
The local team are working hard to resolve the few remaining issues and have updated you on the situation regularly. While we understand your frustration, arranging for your team to continually raise social media complaints is not productive to resolving the situation. We remind you again that your centre team are your key contacts. Please speak with them directly.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
If I could give Regus zero stars I…
If I could give Regus zero stars I would have done so. The offices we rent have had BOTH lifts out of order now for 6 weeks. Complaints are met with a shrug and complete indifference. An absolute joke of a company.
May 24, 2023
Unprompted review
Reply from Regus - London, Piccadilly Circus
Hi Paddy,
We’re truly sorry for the disruption this has caused.
It goes without saying that the maintenance of our facilities is very important to us and we can assure you that we are doing everything in our power to have the elevators repaired as a matter of urgency.
We are working with a team of highly skilled contractors and expect the elevators to be fixed very soon.
Our local team leader has been in contact with your finance director to provide updates and has also offered to relocate you to a nearby centre if you prefer.
Your finance director has the contact details of our team lead, and he remains your point of contact for this matter.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
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