relay.delivery Reviews 

Absolutely appalling. In the last 2 weeks I have had one parcel returned to sender for no apparent reason, one parcel has “been lost in transit” and finally a message last night that my tee shirt had been delivered to my “local” drop off in Bristol- an hours drive away. Why do Vinted use these cowboys. Avoid like the plague!

Worst delivery service ive ever used . Will never use again. The drivers dont give a shit and dont even knock ur door . Left mine outside in full view of anyone walking past .

Absolutely terrible company - avoid like the plague!

Item was never delivered. Driver claimed they attempted delivery three times but customer service later admitted they had trouble finding the property (we live on a main road so I find this hard to believe. Do not use Relay for delivery services.

Awful didn’t deliver today patio doors open no one rang this package was for my birthday. Stay away from this company

Driver was back in the car before I even got to the door (which took less than 30 seconds) parcel was on the doorstep!

Terrible! Sold over 270 items on Vinted using InPost, Evri and Royal Mail and not had one package lost. Along comes the option for customers on Vinted to use Relay and they’ve lost both parcels sent using them. Safe to say I’ve disabled them on Vinted!

Always a problem of some sort! App not working so delivery man didn't leave parcels at pickup point. Parcel not mine. Parcels very late.

If I cld give them 0 I bloody well would. Whoever invented this company is actual ragebait. So goddamn useless and slow and unreliable.

Really bad company, my parcel has gone completely missing, it wasn’t at the shop it was supposed to go. Unanswered emails of complaint and no one to speak to. Thinking they should be reported to trading standards as I feel they are not taking responsibility whatsoever. Really one to avoid at all costs!

Oh my, we've sent you the wrong parcel, we admit that but it's going to take us up to 35 days to investigate so you might see your refund a week or two after that! What a joke of a delivery service, just give up now!

Very poor service from this company. Instead of delivering the parcel at my home address they deliver it to some random shops. Poor delivery service. Poor customer service. Poor service by the delivery driver now that I have to go all the way to the sari sari shop to collect my parcel. Poor service in general!!!

Claimed delivery attempt but can't see on…
Claimed delivery attempt but can see on cameras none made. Refused to refund delivery charge.

My parcel was opened and item was taken from the box. Item was delivered to Relay pick up point in Redhill.

If I could a lesser score I would still haven’t picked up parcel 4 days following drop off by seller - total disgrace RELR53CK6FL1 I hope they read this but it’s doubtful

Claimed delivery attempt but can see on cameras none made. Refused to refund delivery charge.

Worst delivery courier out of them all. Lost my parcel and took over A MONTH to reply to my email about it. They offered zero help. Avoid at all costs. Would never use again and I dread ordering now in case they are the courier. Such a joke. Scam.

I was shocked to see so many negative reviews for Relay.. I found the company to be exceptional. I was kept informed on the progress of my order and there is a step by step guide on their website I feel so many other delivery companies could learn a lot from Relay. Excellent.

I have used relay for about 5 weeks, my parcels have arrived on time and the communication is great. No fault and it's the cheapest option most of the time

They sent a message that the package has been delivered to my home. Attached to the message was a picture of the wrong front door and a picture of my package held in the delivery drivers hand. I went straight to the front door and there was no package and checked with the owner the home shown in the picture. No one had knocked or left anything with them. I contacted relay via the email address on the web site as the office was closed. They did not bother to reply to the email. Perhaps I am in a long queue of customers waiting for information of the location of their missing packages. Do not use them, they are unprofessional, unreliable and uncontactable.