Delivery was a little earlier than booked but totally fine as I hate waiting for things to arrive so I was over the moon. The guy was lovely he put it exactly where I asked him too though I was surpri... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If I could give this company 10 stars I would. My new washing machine was delivered within 46 hrs. How fantastic. Cheap prices, easy transaction,no problems at all. Delivery guys were great to. S... See more
Company replied
I can't rate your company highly enough to be fair. Fantastic products at really good prices. Brilliant experience from ordering to delivery. Kept informed with updates and tracking for delivery. Bri... See more
Company replied
Delivery was spot on. Unpacked our new fridge and freezer, took the old ones away and placed the new ones where we wanted in the kitchen. They are working well and very good value and quality for the... See more
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Company details
Written by the company
Established in 1960, RELIANT have over 60 years’ experience in supplying the latest home electrical equipment at great prices and supported by first-class customer service. As one of the UK’s leading retailers in our sector, we have a rich history of delivering excellence. But we don’t just sell products, we deliver, install and support with product knowledge throughout the customer journey and that’s why they keep coming back to us. We're committed to bringing customers the widest choice of top brand electricals available via our online digital channels and showrooms. We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry. At Reliant we have excellent relationships with the leading electrical suppliers, enabling us to offer the top brands for televisions, washing machines, dishwashers, fridges, freezers and many other electrical items. We’re proud of the service we deliver across each team and that’s down to our people, highly capable colleagues, fully committed to customer satisfaction.
Our Promise
Free Delivery + Free Warranty + Price Match
We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry.
In addition to excellent service, we offer Free Fast Delivery, including next day delivery if ordered before 1pm. We also offer a Price Match Guarantee as we're confident we have the best prices and we also provide a Free Warranty, with many products including a Free 5 Year Warranty.
Contact info
GRANARY BUILDINGS, MYTHOP ROAD, FY4 4XB, BLACKPOOL, United Kingdom
- 0330 057 7142
- customer.service@reliantdirect.co.uk
- reliant.co.uk
4.5
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 74% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Reliant
Thankyou for your 5 star review, we appreciate your kind words and your custom.
Reply from Reliant
Thank you for your kind words, I hope your happy with your product.
Very good service
Very good service, quick delivery, professional delivery staff and driver and Very competitive price. Thanks. Recommend.
April 29, 2026
Reply from Reliant
Thankyou for your 5 star review, we appreciate your kind words and your custom.
Office great
I have had a problem with the drivers - who were not from Reliant , they were couriers . I have had a constructive talk with the office and come to a satisfactory conclusion .
April 24, 2026
Reply from Reliant
Thank you for your review. We're sorry to hear your experience didn't reflect the level of service we aim to provide, and we sincerely apologise for any inconvenience caused.
We'd welcome the chance to resolve this for you. Please contact our customer service team on 0330 057 7142 and we'll be happy to help.
Thank you again for bringing this to our attention.
First the price was good
First the price was good, and the delivery was excellent the driver rang before he got to my property and was very friendly and within the time frame that was given.
May 11, 2026
Reply from Reliant
Thankyou for your 5 star review, we appreciate your kind words and your custom.
Reply from Reliant
Thankyou for your 5 star review, we appreciate your kind words and your custom.
The cooker arrived with 2 big chips on…
The cooker arrived with 2 big chips on it and i sent a email and you just ignred me
May 6, 2026
Reply from Reliant
Thank you for your review. We're sorry to hear your experience didn't reflect the level of service we aim to provide, and we sincerely apologise for any inconvenience caused.
We'd welcome the chance to resolve this for you. Please contact our customer service team on 0330 057 7142 and we'll be happy to help.
Thank you again for bringing this to our attention.
Prompt delivery and when the delivery…
Prompt delivery and when the delivery people didnt unpack and remove packaging, as paid for, Reliant refunded with apology quickly.
April 26, 2026
Reply from Reliant
Thank you for your kind words, I hope your happy with your product.
Reply from Reliant
Thank you for your order, i am pleased you are happy.
Delivered on time .two great lads who…
Delivered on time .two great lads who brought the dishwasher really polite and helpful.
May 5, 2026
Reply from Reliant
Thankyou for your 5 star review, we appreciate your kind words and your custom.
Reply from Reliant
Thank you for your kind words, I hope your happy with your product.
From ordering my fridge freezer to…
From ordering my fridge freezer to delivery, the service has been excellent. Customer service are so polite and friendly and the delivery lad was really polite and friendly.
May 5, 2026
Reply from Reliant
Thank you for your feedback and great review of our service and products.
Excellent service price was fantastic…
Excellent service price was fantastic and free delivery with great communication on delivery time. Great job
May 5, 2026
Reply from Reliant
Thank you for your order, i am pleased you are happy.
Reply from Reliant
Thankyou for your 5 star review, we appreciate your kind words and your custom.
Helpful staff and prompt dispatch
Helpful staff and prompt dispatch, thank you. Competitive prices for the hobs bought.
May 5, 2026
Reply from Reliant
Thank you for your kind words, I hope your happy with your product.
Excellent product with great delivery…
Excellent product with great delivery and at a great price ,would highly recommend Reliant company .
May 5, 2026
Reply from Reliant
Thank you for your feedback and great review of our service and products.
Reply from Reliant
Thankyou for your 5 star review, we appreciate your kind words and your custom.
Delivery of product OK but disposal of…
Delivery of product OK but disposal of existing product qurstioned resolved when the carriers paperwork checked
May 5, 2026
Reply from Reliant
I am sorry about the mix up with our 3rd party courier but glad it was resolved, thank you for taking time to give us a review.
This is the only place to go for anything electrical!
Customer Service: 10/10
Delivery: 10/10
I won't go anywhere else now for anything electrical.
The choice is fantastic and prices are exceptional value for money.
Purchased a cooker, American Fridge Freezer, microwave, dishwasher and ice maker.
After an initial issue with the fridge freezer which was resolved after my first email, I can safely say I'm more than happy.
A massive shout out to Jamie in Sales/customer service who took full ownership of the situation, called me daily, arranged replacement and even covered the price difference. Excellent guy to deal with.
Another massive shout out to Lee the delivery manager who actually took ownership and delivered the items himself as there were no delivery drivers available. He also came back on his way home to drop off and item they forgot to include
Wow! If you're looking for anything electrical then this is your new go to place!
May 7, 2026
Unprompted review
Reply from Reliant
Thank you for your feedback and great review of our service and products.
Kept us informed and dean really helpful
May 12, 2026
Unprompted review
Reply from Reliant
Thankyou for your 5 star review, we appreciate your kind words and your custom.
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