Took three weeks to arrive. It does relieve morning stiffness and pain. Not a cure but definitely helps.
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Review summary
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It relieves the soreness in my shoulders. I don't really have the problem I thought I'd have, but when there is pain the shoulder device provides relief.
I bought the shoulder brace with heat and stimulation with a great deal of hesitation. I have been pleasantly surprised. The product works as advertised, which is not always the what happens with this... See more
Company replied
use it every night watching tv. battery lasts ages.
Company details
Written by the company
Dedication to Wellness!
Contact info
30 N Gould St STE R, 82801, Indian Shores, United States
- +1 727 459-1440
- support@relieflylab.com
- relieflylab.com
2.6
Poor
196 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
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Great relief of pain in the shoulder
I am very happy with this shoulder heat and massage. It has helped me greatly with the pain caused by frozen shoulder.
January 7, 2025
Unprompted review
Reply from Relieflylab
Great to hear — thanks for the feedback! 😊
I have never received the product and…
I have never received the product and was about to send an email about why I haven't received it yet. I can't do a review if I don't have it.
January 5, 2025
Unprompted review
Reply from Relieflylab
Thank you for reaching out and providing your valuable feedback. We understand your concern and are here to assist you. Could you please provide your order number so we can look into the status of your delivery and resolve this issue promptly? We appreciate your patience.
I ordered this on Dec 9 th and still do…
I ordered this on Dec 9 th and still do not have this, I feel I paid a lot for this and am in a lot of pain with my shoulder. I even sent an email but have no response from them, have I been scammed? The tracking gets you no where,
December 9, 2024
Unprompted review
Reply from Relieflylab
Thank you for reaching out and providing your valuable feedback. We understand your concern and are here to assist you. Could you please provide your order number so we can look into the status of your delivery and resolve this issue promptly? We appreciate your patience
Works as advertised
The shoulder massage and heat are just what was advertised. It is helping with the pain and hopefully doing some healing.
January 1, 2025
Unprompted review
Reply from Relieflylab
Great to hear — thanks for the feedback! 😊
I would love to write a review but I…
I would love to write a review but I still have not received my order!!!
Order #18636.
January 3, 2025
Unprompted review
Reply from Relieflylab
Thank you for reaching out and providing your valuable feedback. We understand your concern and are here to assist you. Could you please provide your order number so we can look into the status of your delivery and resolve this issue promptly? We appreciate your patience
worst express shipping ever
I ordered before Thanksgiving with express shipping and i havent received it yet its january 2nd and there tracking is worthless. would love to review there product but don't have it !!!
January 2, 2025
Unprompted review
Reply from Relieflylab
Hi Debra,
We sincerely apologize for the delay and the inconvenience caused. We have received your request and are actively working on resolving the issue. Could you please provide your order number so we can investigate and provide you with an update on your shipment? Thank you for your patience.
Dishonored the Free Shipping Advertised
The product works as advertised, however the free shipping offered at the time of purchase was not honored and I was billed $30 for shipping. When I contacted customer service it was identified that their shipping policy had changed. When I sent them the invoice I received, which clearly showed a price $30 less due to the free shipping, they just repeated the fact that their shipping policy had changed and that they will be updating their website soon to show this change. When I finally received the package, which did take quite a while, because it was shipped from China and it most definitely was not manufactured in the USA.
December 5, 2024
Unprompted review
Reply from Relieflylab
Great to hear — thanks for the feedback! 😊
I ordered the shoulder massage unit on…
I ordered the shoulder massage unit on December 14th and have yet to receive the product. Had we known it wasn’t made in the USA I wouldn’t have purchased it. The tracking is useless.
December 29, 2024
Unprompted review
Reply from Relieflylab
Hi Patty,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay and any inconvenience caused. We have received your feedback and requested the order details via Trustpilot. Once we have the necessary information, we will look into this matter and get back to you shortly with an update.
Your patience is greatly appreciated, and we are committed to resolving this for you.
It's been weeks and weeks
It's been weeks and weeks. Still nothing. Tracking shows it's still in China. I've called only to be told they will open a claim. SCAM IM SURE!!!
December 28, 2024
Unprompted review
Reply from Relieflylab
Hi Wally,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay and any inconvenience caused. We have received your feedback and requested the order details via Trustpilot. Once we have the necessary information, we will look into this matter and get back to you shortly with an update.
Your patience is greatly appreciated, and we are committed to resolving this for you.
I have never received my order!!!
December 23, 2024
Unprompted review
Reply from Relieflylab
Thank you for bringing this to our attention. We have received your feedback regarding the non-delivery of your order and are currently working on your request.
Our team is investigating the matter, and we will provide you with an update as soon as possible. We appreciate your patience as we resolve this issue.
If you have any additional details, such as your order number or tracking information, please share them to help expedite the process.
I’ve waited a month and have not…
I’ve waited a month and have not received the product. I think it is a sham and I was screwed! Where are my shoulder massagers?
December 23, 2024
Unprompted review
Reply from Relieflylab
Thank you for bringing this to our attention. We have received your feedback regarding the non-delivery of your order and are currently working on your request.
Our team is investigating the matter, and we will provide you with an update as soon as possible. We appreciate your patience as we resolve this issue.
If you have any additional details, such as your order number or tracking information, please share them to help expedite the process.
I ordered and paid for a device on…
I ordered and paid for a device on 12/8/24. It’s been 3 weeks and I still haven’t received it.
December 21, 2024
Unprompted review
Reply from Relieflylab
Thank you for bringing this to our attention. We have received your feedback regarding the non-delivery of your order and are currently working on your request.
Our team is investigating the matter, and we will provide you with an update as soon as possible. We appreciate your patience as we resolve this issue.
If you have any additional details, such as your order number or tracking information, please share them to help expedite the process.
Pain in shoulder virtually gone
Pain in shoulder virtually gone. Had been fighting it for almost 2 years
September 1, 2024
Unprompted review
The shoulder unit is great!
The shoulder unit is great, helps me a lot. I've ordered the neck and back units and am awaiting delivery.
December 13, 2024
Unprompted review
Still hoping for more help
The purchasing experience went great. Shipping was quick and the ahoulder wrap is as described. I’m unsure how much the therapy is helping long term. If I am hurting and unable to sleep using the heat, infrared, and massage does seem to help. I probably should have gone to a doctor sooner after my accident.
December 5, 2024
Unprompted review
I still haven’t received my order
I still haven’t received my order
December 3, 2024
Unprompted review
It did not work for me
It did not work for me, Im having a hard time getting a refund, not as easy as it says on commercial, they want me to take a video, pictures and send to them, they also want me to pay costumes, they are NOT in the USA
October 16, 2024
Unprompted review
Reply from Relieflylab
Thank you for reaching out, and we understand your frustration. We recognize that the return process may seem complicated, but as a business, it is our legitimate right to request documentation, such as a video and pictures, for verification purposes. This is clearly stated on our website.
Additionally, as mentioned, the return process requires the customer to cover the return shipping costs, as outlined in our policy.
We truly want to resolve any issues you’re facing and are here to assist you. Please let us know if there’s anything we can do to make this process smoother for you.
Best regards,
Husband loves it!
I bought this for my husband about 15 weeks after his rotator cuff surgery because he was still experiencing a lot of pain, especially after doing too much physical activity with that arm. It gives him a lot of relief at the end of the day and he does not feel the pain in the morning.
November 12, 2024
Unprompted review
I was hesitant to try this product
I was hesitant to try this product. I was going to return it once I received it. Instead, I gave it a try because I have severe pain in both shoulders when reaching for something up high or down low. I have been using this product for a few weeks now and I am receiving relief in both my shoulders. As of this time I highly recommend this product. I am hoping though it is just not masking the problem I have with my shoulders.
November 27, 2024
Unprompted review
Slow delivery but quick results.
I’ve only used it a week and it already seems to be working. Little bit awkward to get it fitted but I’m getting the hang of it.
November 15, 2024
Unprompted review
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