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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the company's refund process, reporting issues with receiving full refunds or the amounts received. Customers also found the return policy to be problematic, with some noting high shipping costs for returns to China, making the return process difficult. Additionally, several consumers experienced issues with their orders, including missing items or significant delays. Some people were dissatisfied with the product quality, describing items as poorly made, uncomfortable, or not matching the website's description. Conversely, a small portion of people were satisfied with certain products, particularly shoulder devices, finding them effective for pain relief and well-made.

What people talk about most

Product

Clients share ambiguous opinions on product quality and effectiveness. Many reviewers express dissatisfaction... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers express disappointment with the quality of... See more

Order

People report ambiguous experiences with their orders. While some customers received their orders on time and... See more

Refund

Users describe negative interactions with refund. Many customers report not receiving refunds even after... See more

Return policy

Customers had negative experiences with the return policy. Many reviewers report significant difficulties... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Took three weeks to arrive. It does relieve morning stiffness and pain. Not a cure but definitely helps.

Rated 4 out of 5 stars

It relieves the soreness in my shoulders. I don't really have the problem I thought I'd have, but when there is pain the shoulder device provides relief.

Rated 4 out of 5 stars

I bought the shoulder brace with heat and stimulation with a great deal of hesitation. I have been pleasantly surprised. The product works as advertised, which is not always the what happens with this... See more

Company replied


Company details

  1. Massage Therapist

Written by the company

Dedication to Wellness!


Contact info

2.6

Poor

TrustScore 2.5 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very good product

Very good product - plus I was given very helpful information about the product. Easy to use and my shoulder feels good after the treatment.

November 24, 2024
Unprompted review
Rated 4 out of 5 stars

RELIEF

This device has greatly helped with the stiffness in my shoulder. I still have some pain in my shoulder, but since I live alone, moving or lifting anything is done by me. Will keep using since it does give relief from pain and stiffness.

November 7, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a pair of 10.5 orthopedic shoes…

Ordered a pair of 10.5 orthopedic shoes and says they are in Sheridan, WY they come from China in bubble wrap and there about the size of 12-13. Actually the size says 46?? Asked for a refund or replace them with the correct shoes. They said I would have to pay shipping fees and customs charges or give me 30% back. Send me the rite product or give me my full refund like your website says. The phone number don't work and the person emailing won't respond. Absolutely worst experience ever

November 15, 2024
Unprompted review
Rated 1 out of 5 stars

This item doesn’t work as they claim it…

This item doesn’t work as they claim it does, and when I wanted to return in new condition a week after I have it, in the 90 day window they told me I have to pay shipping charges back which I expected but the shipping is out of the USA and you have to pay customs fees.. if you don’t want to pay this they offer you a 30% refund.. stay away from this company.

November 18, 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer service

On October 22 2024 Order # 13469 I bought this product it worked for a day or two, and then the massager went out,when I reached out to your company for a replacement you made me jump through Hoops, you want me to do a video explaining what the problem is. I just want my unit replaced or a refund. I don’t want to have to go to a different website to do a video. Customer service is not very efficient or helpful. I can’t reach anybody by phone on the listed phone # on your email site, just fell helpless a ripped off.

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

Recommend

I bought 3 and gave 1 to a friend with a bad shoulder. I haven't heard from her but I find that it really helps with my shoulder pain. Doesn't fix it but helps me be able to move around normally.

November 8, 2024
Unprompted review
Rated 4 out of 5 stars

Shoulder Help

My wife indicates that it is starting to help her shoulder when she has the Heating and Vibration Massage Shoulder Pad in place. This is the first time I have been able to get her to try it, so that in itself is a positive. We will continue to have her use it and will see if she continues to respond positively.

November 17, 2024
Unprompted review
Rated 1 out of 5 stars

Still waiting on my order

Still waiting on my order, no customer service whatsoever I have left phone messages, no one answers the phone, for questions, try to chat with customer support and they want money to even chat with the customer support, to chat with support they want a dollar plus a monthly subscription, this is totally ridiculous

November 15, 2024
Unprompted review
Rated 1 out of 5 stars

Service is EXTREMELY slow

Service is EXTREMELY slow. Received the order October 20thand as of this date still have not received package. I emailed you about this and all you did was say to track package. Done that constantly and shows no update. At this point, I just want a refund. Had I known it was coming from another country, I would not have ordered it. IF AND WHEN it should ever arrive, I probably won’t need it. Very disappointed and discouraging..

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

love it

i used the shoulder device one time and years of pain were gone i didnt think it would work but it did i love this product i cant say enough about it. i can never thank you enough for a great product

November 2, 2024
Unprompted review
Rated 5 out of 5 stars

Shoulder replacement

I recently had shoulder replacement surgery and my shoulder has scar tissue which limits my mobility. I have been trying your shoulder heat and message and it helps to loosen up my shoulder.

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

RELIEF and COMFORT in capital letters

COMFORTABLE to wear and RELIEF felt not days after but in 30 minutes, after manipulating the EASY controls, there was feeling of diminished pain and stiffness that I have suffered for weeks..and there was ease of motion esp on raising arm above the head! After a week of use, I was able to play golf again without the annoying pain! Thank you for an excellent product.

November 10, 2024
Unprompted review

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