Relish Reviews 

1,746
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly highlighting their high quality and how easy they are to use, especially for individuals with memory challenges. Many people appreciate the thoughtful design of items like radios and jigsaws, which are specifically tailored to improve the lives and independence of users. The service is frequently described as excellent, with efficient ordering processes and prompt delivery of well-packaged items. However, some customers also noted occasional issues with delivery times, with some orders taking longer than expected or having changed delivery dates without explanation.

What people talk about most

Product

Customers consistently note positive experiences with product, often highlighting their effectiveness for... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as well-made and as... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and setup for... See more

Service

Users describe positive interactions with service, with many reviewers highlighting great and excellent... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the ease and promptness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was simple to order and item was dispatched quickly. The radio / music player is so dementia friendly which is superb as it is often difficult to find suitable items. It was easy to set up and the... See more

Rated 5 out of 5 stars

My mum used to love jigsaw but had given up due to frustration in recent years. Finding these jigsaws with various sized pieces and the ability to be done in the box has changed that. Seeing her pride... See more

Rated 5 out of 5 stars

Very easy to navigate website, get information & buy. Have purchased 3 day clocks so far for my Mum & we all think they are fantastic! Very simple to set up & we like the customisable screen. Mum rare... See more

Rated 5 out of 5 stars

Had to return a puzzle as it was slightly bent where the box was damaged. Excellent service,I was told to keep the item and a new one would be ASAP. When it came it was marked ‘fragile’ and was in pe... See more


Company details

  1. Disability Equipment Supplier

Written by the company

We believe in the power of spending time together, doing things you love, smiling, chatting and discovering. That’s why we develop products and activities that aim to bring joy and connection to people with dementia and their care-givers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,746)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Great to find a gift for a friend with…

Great to find a gift for a friend with early dementia. Very nice assortment of puzzles. She loved the 4 pack that you can do in the box. Also a good assortment for increasing stages of dementia. What a lovely company.

July 29, 2024
Relish logo

Reply from Relish

Hello Kate

We appreciate you taking the time to leave us your review. And
we are thrilled to hear that our puzzle assortment was the perfect gift for your friend! It's wonderful to know that puzzles provided enjoyment for her.

Your kind words mean a lot to us. We’re committed to creating products that bring joy and support to people living with dementia.

Please reach out if we can help further.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Great items!

Ordered some items for my mum who has alzeimers with dementia.
She really loved the maze and water lily jigsaw .
The items are sturdy and imaginative.
I will be ordering more soon.
And there is a discount for your first order!

July 29, 2024
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Reply from Relish

Hello Suzel

Thank you for leaving us your review. We are so happy to hear that your mum enjoyed the maze and water lily jigsaw puzzle! It's wonderful to know our products are bringing joy to many.

Thank you for your kind words about the quality and imagination of our items. We're thrilled you're considering ordering more soon!

Let us know if you have any questions. We're happy to help!

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Very impressed

Great experience overall - good informative website, easy ordering process, efficient delivery and great quality products. Very happy. The products were specifically designed for people with dementia, and will encourage my father to stay active and engaged.

July 25, 2024
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Reply from Relish

Hello Lynn

Thank you for taking the time to leave us your review. This is most appreciated. We are pleased to hear that your overall experience with the website through to delivery was positive.

We hope the products will prove to be beneficial to your father and increases his engagement and activity.

If we can help with any questions, please do not hesitate to reach out.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

After mentioning I was not entirely…

After mentioning I was not entirely satisfied with one of the puzzles due to over cutting on the picture, the reply , apology and swift response to a replacement was excellent. I love the products , totally appropriate for my parents with dementia.

July 3, 2024
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Reply from Relish

Hello Sally

Thank you for taking the time to leave us your review. It was not a problem at all to resolve this issue for you. We want the experience with our puzzles and all our products to be positive. It is unfortunate when things like this happen, however, we will always respond and resolve as soon as possible.

We are pleased to hear that these are the right products for your parents and we hope they will be very much enjoyed.

If we can help again, do not hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Invaluable products for all stages of dementia.

I have ordered Relish products over the years, initially for use with my Dad who lived with vascular dementia and they were invaluable at the time. I am impressed with the quality, variety and thought that goes into each design and they are now used occasionally during our monthly Memory Cafe sessions and always appreciated. I would also recommend the many activity ideas available online. Ordering is easy and delivery punctual. Thank you.

July 18, 2024
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Reply from Relish

Hello Mrs Offiler

Thank you for taking the time to leave us your review. We are glad to have been able to provide support through our products with your dad. So nice that you now have them in the Memory Cafe. They are ideal for these groups, as need minimal preparation.

It is good to hear that you are finding the activities helpful as well. If there are any other ideas you wish to see more of, please do let us know.

Warmest regards

Samantha Leech
Customer Support Manager

Rated 5 out of 5 stars

Great service -- arrived the very next…

Great service -- arrived the very next day. My husband is enjoying the golf challenge!

July 16, 2024
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Reply from Relish

Hello Ellen

We appreciate you leaving us your review. We are so pleased the delivery was so swift to you.

It is even better to hear that your husband is enjoying the golf already. May he get many holes in one and enjoys the celebrations at the 19th hole.

If we can help with anything, don't hesitate to let us know.

Warmest regards

Samantha Leech
Customer Support Manager

Rated 5 out of 5 stars

Relish products are excellent

Relish products are excellent. There are jigsaws for every stage of dementia.

July 15, 2024
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Reply from Relish

Hello Pamela

Thank you for your review and feedback. We are so pleased to hear you love the products. We hope the activities will be most enjoyed.

If we can help with any questions, please don't hesitate to reach out.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Mum is 98 years and enjoyed doing these…

Mum is 98 years and enjoyed doing these jigsaws which she finished in reasonable time. Thank you for giving her such pleasure.

July 12, 2024
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Reply from Relish

Hello Christine

Thank you for taking the time to leave us your review. This is most appreciated. We are so pleased to hear that your Mum is enjoying the puzzles and that she is able to complete these herself.

We hope they bring her much more joy each time. If we can help with any questions, please do not hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Great Product- Great service

Great Product- Mum loves these jigsaws ideal for Dementia.
Fast Delivery and updated correspondence.

June 14, 2024
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Reply from Relish

Hello Daphne

Thank you so much for your wonderful review. We love hearing how our products are being enjoyed, and that these are ideal for your Mum.

Great to hear the overall service experience was so positive too. Thanks again and if we can help with any questions, please do not hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Really good products at a reasonable…

Really good products at a reasonable price.

June 17, 2024
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Reply from Relish

Hello Mrs Sayer-Adams

Thank you for leaving us your review. We are really pleased you like the products and their value.

We hope these will bring much benefit to who they are for.

If you have any questions, please don't hesitate to reach out.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Friendly customer service and timely…

Friendly customer service and timely delivery.
Our clients are really pleased with the music boxes and other items we have ordered.

July 4, 2024
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Reply from Relish

Hello there

Thanks so much for the great review. We are always happy to help our customers and super pleased to hear that the radio and music players have been well received.

If we can help further, please don't hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

I bought the add-on clock for my mum as…

I bought the add-on clock for my mum as she already has the larger clock in the kitchen. It really helps my mum with the alarm, the larger font and the clear display. Great product and would definitely recommend

June 12, 2024
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Reply from Relish

Hello Jo

Thank you so much for your review! We're delighted to hear that the addition of the Day Connect™ clock is helping your mum. It's wonderful to know that the Task Alerts on the Day Hub™, larger font, and clear display are making a positive difference. Your recommendation means a lot to us. Thank you for choosing our product!

If we can help with anything, please do not hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Perfect husband enjoyed this at an age…

Perfect husband enjoyed this at an age uk group

July 1, 2024
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Reply from Relish

Hello Lynda

Thank you for leaving us your review. Great to hear that your husband enjoyed the product at his group.

If we can help with any questions, do not hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

My dad loved the jigsaw

My dad loved the jigsaw, was able to do it more than what he was used to before dementia

July 1, 2024
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Reply from Relish

Hello Pauline

We appreciate you taking the time to leave us your review. It is great to hear how your dad has embraced doing something new. We hope he continues to enjoy this.

If we can help further, please do not hesitate to let us know.


Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Water paintsExcellent service and quality product

Excellent service and quality product

June 26, 2024
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Reply from Relish

Hello Christina

Thanks for your super review. We are very pleased to hear of the positive experience you have had with our service.

We hope the Aquapaints will be thoroughly enjoyed. If we can help with anything, please do let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Quality products well worth purchasing for my mum who has moderate/severe dementia

The products I received were top quality. Mum has really taken to the aqua painting and it calms her down. I also purchased the bakery magnetic board and she did interact with me whilst talking about it and managed to answer some questions i asked her about bakery pieces. I have yet to introduce the cards and the fabric toy.
Amazing so far would recommend to anyone with relatives with dementia.
Thankyou

June 24, 2024
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Reply from Relish

Hello Maria

Thank you for taking the time to leave us your wonderful review. It is so lovely to hear how well the products have resonated with Mum, and that they are something you have been able to enjoy together too. We are sure Mum will love the other products as well.

Thank you for recommending us on and if we can help further, please do not hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Very Good Customer Service

We ordered a dementia radio and music player for my father-in-law as a Father's Day present. It arrived very promptly and was exactly as advertised.

Without going into details, I also needed help from their Customer Services. They were extremely supportive and caring. Thank you, Samantha.

June 25, 2024
Unprompted review
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Reply from Relish

Hello there

Thank you for your review and feedback. It was a pleasure to be able to assist you. At Relish we very much value our customers and happy to support in anyway we are able to.

We hope your father-in-law is really enjoying the radio. If we can help further, please do not hesitate to let me/us know.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Great products!

Love the puzzles we ordered for my mother with middle stage dementia and they came quickly! The website explains what stage of dementia each product is best for which is very helpful!

May 31, 2024
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Reply from Relish

Hello Happy Customer 😊

Wonderful of you to leave us your review. Thank you! We are really pleased to hear the puzzles arrived swiftly. It is good to know that the stage finder proved helpful, in getting the right ones for your mother. We hope these really resonate with her.

If we can help with anything, please do not hesitate to let us know.

Rated 4 out of 5 stars

It was basically fine

It was basically fine, and we received puzzles promptly. One of them, though, was defective and couldn’t be assembled completely. We just didn’t want to go through the hassle of putting in a return request.

June 24, 2024
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Reply from Relish

Hello Chris

Thank you for your review. We are pleased to hear the puzzles arrived in a timely way. However sorry to hear that one was defective.

With faults on puzzles, we are happy to receive any images you have displaying the fault instead of this being returned. We will then arrange for a new one to be dispatched. We will reach out to you directly on this and we hope the resolve this issue asap for you.

We want all the puzzles to be fully enjoyed.


Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

This company is brilliant

This company is brilliant, the radio has superb sound and is so easy for an elderly person to use. I recently had to contact them for a problem my side I must add.
Samantha is an absolute superstar and she responded speedily and resolved my query within days. Thank you so much and I am so glad I bought my Mum a Relish radio it’s worth every penny for the simplicity and pleasure it gives my Mum. Thank you.

July 3, 2024
Unprompted review
Relish logo

Reply from Relish

Hello there

Thank you for your wonderful review of the radio and our service. I was pleased to be able to assist you. At Relish we very much recognise that small things can make a big difference. Hearing how your mum is able to use the radio independently and that it is bringing her so much joy, is just perfect. Thank you! 😊

If we can help again, do not hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

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