Relish Reviews 1,739

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and thoughtful design, especially highlighting how helpful and easy to use they are for individuals with dementia. Many people appreciate the excellent service, noting the efficiency and promptness of deliveries. The user experience, from website navigation to product setup, is frequently described as simple and straightforward. However, some people were dissatisfied with the shipping, mentioning issues like damaged boxes or delayed deliveries. A few other people also felt that some products could be improved, such as providing a way to keep puzzle boxes closed or offering more challenging options for certain users.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Customers praise the products as... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of products,... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of use and thoughtful design of... See more

Delivery service

Customers generally report positive experiences with delivery service. Many reviewers praise the ease of... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the products on Relish. Relish has identified the key areas that pose difficulty for those with dementia and have created products that are helpful, simple to use and remove some of the stresse... See more

Rated 5 out of 5 stars

Was simple to order and item was dispatched quickly. The radio / music player is so dementia friendly which is superb as it is often difficult to find suitable items. It was easy to set up and the... See more

Rated 5 out of 5 stars

My mum used to love jigsaw but had given up due to frustration in recent years. Finding these jigsaws with various sized pieces and the ability to be done in the box has changed that. Seeing her pride... See more

Rated 5 out of 5 stars

The radio was exactly as it was described in the promotional materials. It was quick and easy to set up and my 90 year old mother - in - law finds it easy to use. She now listens to her 3 favourite... See more


Company details

  1. Disability Equipment Supplier

Written by the company

We believe in the power of spending time together, doing things you love, smiling, chatting and discovering. That’s why we develop products and activities that aim to bring joy and connection to people with dementia and their care-givers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

The quality of the products is great…

The quality of the products is great and the service when I had a minor problem with payment was outstanding. Thank you!

August 27, 2024
Relish logo

Reply from Relish

Hello Mrs T

We appreciate you taking the time to leave us your review. And thank you for your feedback. We are glad you love the products and we do wish who they are for really enjoys these.

We are always happy to help and any problem, no matter how minor, we are committed to finding a solution.

If we can help again, don't hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

I am very impressed

I am very impressed! The clocks are great (I bought 2) - everyone who comes over comments how nice they are and they help my mom (who has some dementia and poor eyesight) to have orientation as far as day, time of day, date, and time. Even the packaging reminded me of Apple products. Also, very easy to set up!

August 28, 2024
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Reply from Relish

Hello there

Thank you so much for your review and feedback. The most important thing is that they are supporting your mom. And this is great to hear. Giving control back to a person to maintain independence is crucial for wellbeing.

We strive to design products that are of high quality. As everyone deserves the best.

If we can help with any questions, please don't hesitate to reach out and thank you again.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

It is easy for my husband to use

It is easy for my husband to use. This is our second Relish. One upstairs and one downstairs. `- It looks good, it sounds good so we are delighted with them.

August 27, 2024
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Reply from Relish

Hello Gretl

Thank you for taking the time to leave us your review. That's fantastic to hear! We're so pleased that this product has been such a convenient and enjoyable addition to your home.

Thank you for your kind words about its appearance and sound quality too. This will be shared with the design team.

If we can help further, please do not hesitate to let us know.

Warmest regards
Samantha
Customer Support Manager

Rated 5 out of 5 stars

Lovely puzzles however old you are!

I bought several jigsaw puzzles for my mum who has very much enjoyed putting them together, albeit with a little help 😊 Lots to talk about whilst completing them.

July 31, 2024
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Reply from Relish

Hello Deborah

Thank you for your review. That's wonderful to hear! We're so glad your mum has enjoyed our puzzles. It's always heartwarming to know that our products bring joy and shared moments. Thank you for your kind words.

If we can help further please don't hesitate to reach out.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Practical, clear clock for my Aunt living with dementia.

My aunt is delighted with her new clock that gives the time, day and date so clearly. It even tells her if it's Monday morning or afternoon. Perfectly clear face and easy to set up. She loves it.
The clock arrived in good time, well packed and is worth its weight in gold. Thanks so much!

August 13, 2024
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Reply from Relish

Hello Sue

Thank you for taking the time to leave a review and share your experience. We are super pleased to hear that your aunt loves her new clock. We hope this goes towards supporting her to be independent and in more control of her day.

If we can help with any questions, please do not hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 2 out of 5 stars

Relish Radio Player not compatible with Mac

Great idea, but I was very disappointed to discover when the radio arrived that the Playlist function is not compatible with MP3s downloaded from Mac. This is a significant limitation and is not made clear on the product website.

August 22, 2024
Unprompted review
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Reply from Relish

Hello there

Thank you for your review and feedback. We are sorry that it was not made clear on the site. It is mentioned in the manual, however completely appreciate that this should be a known fact prior to purchase. We researched USB's and found that unfortunately the incompatibility is not unique to our music player.

Your comments have been passed back to our marketing team. We will ensure that this information is clearly communicated on the website going forward.

If you are unable to find assistance from a friend or family member with a desktop to download the music. Relish and our partner retailer in Australia, do offer a 30 day money back guarantee.

Please do reach out to us at info@relish-life.com and we will be most happy to assist further.

Kindest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Very pleased

There was no mention of dementia on the product or packaging - the different jigsaw puzzles we bought exactly what we wanted

July 22, 2024
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Reply from Relish

Hello Samantha

Thank you for your review and feedback.

We are pleased you found exactly what you were looking for. And that the removal of any mention of dementia was welcomed.

If we can help again, do not hesitate to reach out, and we hope the puzzles will be very much enjoyed.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Exactly what I needed for my group of…



Exactly what I needed for my group of mixed ability seniors.

August 7, 2024
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Reply from Relish

Hello Mrs Srodinski

Thank you for taking the time to leave us your review.

We are pleased to hear that the products are just right for your group. We also offer a library of free activity ideas (with an email sign up). Please do have a look at these here https://relish-life.com/blogs/activities, as there may be something your group will find enjoyable too.

If we can help further, please do not hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

2nd puzzle dad loved it!

2nd puzzle for Dad. He loved it. It takes just the right amount of time Dad to stay focused. Dad had us frame the first one as he was so proud f it!

August 6, 2024
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Reply from Relish

Hello Lori

Thank you for your review and for your return custom. This is so good to hear, as Dad is clearly enjoying the puzzles. And to want to frame this is so lovely.

If you have any questions, please do not hesitate to let us know.

Warmest regards
Samantha
Customer Support Manager

Rated 5 out of 5 stars
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Reply from Relish

Hello Sue

Thanks for the super review and feedback. It is always great to hear when the service and product has met your expectations.

We hope the product will be most enjoyed. And if we can help further, please do not hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 4 out of 5 stars

I received the package much faster then…I

I received the package much faster then I expected! The maze is made beautifully, but I think it's too expensive. And unfortunately,my dad doesn't seem to be interested in it, but I'll keep it for him in case he takes to it.

July 30, 2024
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Reply from Relish

Hello Danai

Thank you for sharing your thoughts and feedback. We’re delighted to hear your order arrived so promptly.

We understand that what works one day may not work the next, and finding the right product can be a journey. Perhaps leaving the maze nearby might spark his interest. We hope dad enjoys it soon.

We appreciate your comments about the price. We invest significantly in research to develop products that benefit those living with dementia. Thank you again for your feedback, and we hope that we can improve on your experience next time.

Please don’t hesitate to contact us if you have any questions.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Great idea for those with dementia and…

Great idea for those with dementia and their families and carers. I’ve used them with my mother and gave some of the painting packs to the care company my mother uses. Such a lovely idea 💡- love it 🥰

July 30, 2024
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Reply from Relish

Hello Nicola

Thank you for your review and your kind words. We are so glad to hear that our products have been beneficial for both you and your mother! And it's wonderful to know that the Aquapaints have been enjoyed by the care company too.

If we can help with anything, please don't hesitate to reach out.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Great to find a gift for a friend with…

Great to find a gift for a friend with early dementia. Very nice assortment of puzzles. She loved the 4 pack that you can do in the box. Also a good assortment for increasing stages of dementia. What a lovely company.

July 29, 2024
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Reply from Relish

Hello Kate

We appreciate you taking the time to leave us your review. And
we are thrilled to hear that our puzzle assortment was the perfect gift for your friend! It's wonderful to know that puzzles provided enjoyment for her.

Your kind words mean a lot to us. We’re committed to creating products that bring joy and support to people living with dementia.

Please reach out if we can help further.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Great items!

Ordered some items for my mum who has alzeimers with dementia.
She really loved the maze and water lily jigsaw .
The items are sturdy and imaginative.
I will be ordering more soon.
And there is a discount for your first order!

July 29, 2024
Relish logo

Reply from Relish

Hello Suzel

Thank you for leaving us your review. We are so happy to hear that your mum enjoyed the maze and water lily jigsaw puzzle! It's wonderful to know our products are bringing joy to many.

Thank you for your kind words about the quality and imagination of our items. We're thrilled you're considering ordering more soon!

Let us know if you have any questions. We're happy to help!

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Very impressed

Great experience overall - good informative website, easy ordering process, efficient delivery and great quality products. Very happy. The products were specifically designed for people with dementia, and will encourage my father to stay active and engaged.

July 25, 2024
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Reply from Relish

Hello Lynn

Thank you for taking the time to leave us your review. This is most appreciated. We are pleased to hear that your overall experience with the website through to delivery was positive.

We hope the products will prove to be beneficial to your father and increases his engagement and activity.

If we can help with any questions, please do not hesitate to reach out.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

After mentioning I was not entirely…

After mentioning I was not entirely satisfied with one of the puzzles due to over cutting on the picture, the reply , apology and swift response to a replacement was excellent. I love the products , totally appropriate for my parents with dementia.

July 3, 2024
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Reply from Relish

Hello Sally

Thank you for taking the time to leave us your review. It was not a problem at all to resolve this issue for you. We want the experience with our puzzles and all our products to be positive. It is unfortunate when things like this happen, however, we will always respond and resolve as soon as possible.

We are pleased to hear that these are the right products for your parents and we hope they will be very much enjoyed.

If we can help again, do not hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Invaluable products for all stages of dementia.

I have ordered Relish products over the years, initially for use with my Dad who lived with vascular dementia and they were invaluable at the time. I am impressed with the quality, variety and thought that goes into each design and they are now used occasionally during our monthly Memory Cafe sessions and always appreciated. I would also recommend the many activity ideas available online. Ordering is easy and delivery punctual. Thank you.

July 18, 2024
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Reply from Relish

Hello Mrs Offiler

Thank you for taking the time to leave us your review. We are glad to have been able to provide support through our products with your dad. So nice that you now have them in the Memory Cafe. They are ideal for these groups, as need minimal preparation.

It is good to hear that you are finding the activities helpful as well. If there are any other ideas you wish to see more of, please do let us know.

Warmest regards

Samantha Leech
Customer Support Manager

Rated 5 out of 5 stars

Great service -- arrived the very next…

Great service -- arrived the very next day. My husband is enjoying the golf challenge!

July 16, 2024
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Reply from Relish

Hello Ellen

We appreciate you leaving us your review. We are so pleased the delivery was so swift to you.

It is even better to hear that your husband is enjoying the golf already. May he get many holes in one and enjoys the celebrations at the 19th hole.

If we can help with anything, don't hesitate to let us know.

Warmest regards

Samantha Leech
Customer Support Manager

Rated 5 out of 5 stars

Relish products are excellent

Relish products are excellent. There are jigsaws for every stage of dementia.

July 15, 2024
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Reply from Relish

Hello Pamela

Thank you for your review and feedback. We are so pleased to hear you love the products. We hope the activities will be most enjoyed.

If we can help with any questions, please don't hesitate to reach out.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Mum is 98 years and enjoyed doing these…

Mum is 98 years and enjoyed doing these jigsaws which she finished in reasonable time. Thank you for giving her such pleasure.

July 12, 2024
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Reply from Relish

Hello Christine

Thank you for taking the time to leave us your review. This is most appreciated. We are so pleased to hear that your Mum is enjoying the puzzles and that she is able to complete these herself.

We hope they bring her much more joy each time. If we can help with any questions, please do not hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

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