Relish Reviews 1,739

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and thoughtful design, especially highlighting how helpful and easy to use they are for individuals with dementia. Many people appreciate the excellent service, noting the efficiency and promptness of deliveries. The user experience, from website navigation to product setup, is frequently described as simple and straightforward. However, some people were dissatisfied with the shipping, mentioning issues like damaged boxes or delayed deliveries. A few other people also felt that some products could be improved, such as providing a way to keep puzzle boxes closed or offering more challenging options for certain users.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Customers praise the products as... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of products,... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of use and thoughtful design of... See more

Delivery service

Customers generally report positive experiences with delivery service. Many reviewers praise the ease of... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the products on Relish. Relish has identified the key areas that pose difficulty for those with dementia and have created products that are helpful, simple to use and remove some of the stresse... See more

Rated 5 out of 5 stars

Was simple to order and item was dispatched quickly. The radio / music player is so dementia friendly which is superb as it is often difficult to find suitable items. It was easy to set up and the... See more

Rated 5 out of 5 stars

My mum used to love jigsaw but had given up due to frustration in recent years. Finding these jigsaws with various sized pieces and the ability to be done in the box has changed that. Seeing her pride... See more

Rated 5 out of 5 stars

The radio was exactly as it was described in the promotional materials. It was quick and easy to set up and my 90 year old mother - in - law finds it easy to use. She now listens to her 3 favourite... See more


Company details

  1. Disability Equipment Supplier

Written by the company

We believe in the power of spending time together, doing things you love, smiling, chatting and discovering. That’s why we develop products and activities that aim to bring joy and connection to people with dementia and their care-givers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

I was pleased to see Relish has now got…

I was pleased to see Relish has now got more water paintings in their catalogue. My brother has dementia and enjoys doing the pictures.

November 13, 2024
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Reply from Relish

Hello Ruth

Thank you so much for your kind feedback! We are pleased to hear that your brother is enjoying the Aquapaints. And that you appreciate the newer additions to the range.

If we can help with any questions, please don’t hesitate to reach out!

Warmest regards

Samantha, Customer Support Manager

Rated 5 out of 5 stars

These were helpful for my husband who…

These were helpful for my husband who has dementia

October 28, 2024
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Reply from Relish

Hello Janet

Thanks for your review. Great to hear the products were helpful for your husband.

If you have any questions, don't hesitate to let us know.

Warmest regards

Samantha, Customer Support Manager

Rated 5 out of 5 stars

Quick service and really nice item to…

Quick service and really nice item to gift to my dad.

October 25, 2024
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Reply from Relish

Hello Devon

Thank you for your review. We are super pleased you had a positive experience with the overall service.

We really hope that your dad loves his gift. If you have any questions, please do let us know.

Warmest regards

Samantha, Customer Support Manager

Rated 5 out of 5 stars

A wonderful confidence-building activity

First I bought the 63 piece set of puzzles for my mother because I wasn't sure if she would be able to do them independently. She loved the Relish puzzles and asked for more. It was wonderful for her confidence and to maintain the dexterity in her right hand. Then I ordered the 100 piece set and she is enjoying this more challenging level. Also, it was great that Relish shipped my order in just a few days.

October 4, 2024
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Reply from Relish

Hello Denise

Thank you so much for sharing your review! It is truly lovely to hear that the puzzle was such a confidence booster for your mother and that it’s helping her maintain dexterity.

It's wonderful that she’s now enjoying the challenge of the 100-piece puzzles too! We’re also glad to know that our quick shipping made a difference.

Wishing your mother many more enjoyable puzzle sessions! If we can help with any questions, don't hesitate to let us know.

Warmest regards

Samantha, Customer Support Manager

Rated 5 out of 5 stars

Informative and product is exactly as…

Informative and product is exactly as described.
Arrived on time and product easy to set up and use.

October 23, 2024
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Reply from Relish

Hello Glenys

Thank you for taking the time to leave us your review and feedback!

We are pleased to hear that the product met your expectations and that setup was a breeze. Do let us know if there's anything else we can help with!

Warmest regards

Samantha, Customer Support Manager

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I bought 2 jigsaws and both were very well made. My Dad and I enjoyed doing them together.

October 22, 2024
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Reply from Relish

Hello Mrs Low

Thank you for the great feedback!

We are so glad to hear you and your dad enjoyed the jigsaws together, and that the quality met your expectations.

Happy puzzling to you both!

Warmest regards

Samantha, Customer Support Manager

Rated 5 out of 5 stars

Fantastic aqua paints (painting with…

Fantastic aqua paints (painting with water) set ideal for someone with dementia.

October 22, 2024
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Reply from Relish

Hello Sarah

Thanks so much for your kind review! We are delighted to hear that the aquapaints set has been a great fit.

We hope it continues to bring joy and relaxation.

If you have any questions, don't hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

The jigsaws

The jigsaws, are perfect for my dad who suffers with mixed dementia. Just the right size and pictures he can relate to.

October 21, 2024
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Reply from Relish

Hello Susan

Thank you so much for your review and sharing this with us. We are pleased to hear that the jigsaws are a good fit for your dad and bring him some joy and familiarity.

It means a lot to us to know they’re helping him in a meaningful way.

If we can help with any questions, don't hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Fantastic company

Excellent, customer service second to none, very helpful and a pleasure to deal with.

October 31, 2024
Unprompted review
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Reply from Relish

Hello there

Thank you so much for your wonderful feedback! It is always pleasure assisting our customers.

Knowing that our service makes a difference means a lot to us. If there's ever anything else you need, please don’t hesitate to reach out—I’m here to help!

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Firstly I loved the back story to this…

Firstly I loved the back story to this website and how the whole businesses was set up.
A couple of issues with ordering initially but the team were always updating me and keeping me informed. Things happen and hey such is life.
An absolute pleasure to deal with and I most definitely will be ordering from them again soon 🫠

October 18, 2024
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Reply from Relish

Hello Val

Thank you for taking the time to share your review and for your kind feedback. We apologise for the initial issues with ordering. Our team is always here to help, and we continuously learn from any challenges to make improvements moving forward.

We hope the products will be most enjoyed. And if we can help with any questions, don't hesitate to let us know.

Warmest regards

Samantha, Customer Support Manager

Rated 5 out of 5 stars

My mum enjoys using Relish radio.

My mum enjoys using Relish radio.

October 7, 2024
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Reply from Relish

Hello Gintare

Thank you so much for your review; it’s truly appreciated.

We’re thrilled to hear that your mum is enjoying the radio! Whether she's tuning into talk shows or singing along to her favourite songs, we’re glad to support her independence in listening to whatever she wants, whenever she likes.

If we can help with any questions, don't hesitate to reach out.

Warmest regards

Samantha, Customer Support Manager

Rated 5 out of 5 stars

A great product

A great product, well thought out and quickly despatched.

October 17, 2024
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Reply from Relish

Hello there

Thanks for the great review. We are really pleased you love the products and the thought that has gone into these.

If we can help with any questions, don't hesitate to get in touch, we are always happy to help.

Warmest regards

Samantha, Customer Support Manager

Rated 5 out of 5 stars
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Reply from Relish

Hello Marcia

Thanks so much for the 5 stars. We are pleased your order arrived swiftly. We hope the product is really being enjoyed and if we can help with any questions, don't hesitate to reach out.

Warm regards

Samantha, Customer Support Manager

Rated 5 out of 5 stars

Radio is working well; playlist...not so much.

I received it promptly and was able to get the radio started easily. Those instructions were very good. However, I am still struggling with setting up a play list including downloading songs/albums on my Mac Air; moving downloads to USB-3 from MacBookAir, etc. I have never copied songs before. I have watched YouTube videos, etc. I haven't given up.....yet, but it's a problem.

October 17, 2024
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Reply from Relish

Hi Rebecca

Thanks for leaving us your review. We are pleased the initial set up of the radio went smoothly. We hope this is already been enjoyed.

Regarding the downloading of music, we will reach out to you directly and offer support and solutions to this.

Warmest regards

Samantha, Customer Support Manager

Rated 5 out of 5 stars

Wonderful Website

Your website is pleasant, visually appealing and easy to navigate through all the products and ordering process. Especially helpful was labeling each product by stages so the buyer does not have to guess what would be appropriate. I found the company founders story heartwarming. I cared for a parent for years with Alzheimer’s. I only wish I had these products as a resource at that time. My order was delivered quickly and with care and I was very happy with my order. Your products are made very well and pleasant to look it. I’m so happy To find Relish !

October 16, 2024
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Reply from Relish

Hello Debra

We appreciate you taking the time to leave us your review. and thank you for your kind words!

We are always happy to hear that our website design, product labeling and staging helped you with choosing the right products.

Our founder’s story and mission are close to our hearts, and it’s truly rewarding to connect with customers who share a similar journey. We are pleased that you found and chose Relish and happy with the overall experience.

If there’s ever anything more we can do, please don’t hesitate to reach out!

Warmest regards

Samantha, Customer Support Manager

Rated 5 out of 5 stars

We ordered two jigsaws to donate to the…

We ordered two jigsaws to donate to the Care Home where my mother lives. It was straightforward to order from Relish and the delivery was very quick. The welcome words from this company was heart warming as have been the subsequent emails giving information about people living with dementia which were of particular interest to us.

October 16, 2024
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Reply from Relish

Hello Janet

Thank you for your thoughtful review and for choosing to donate the jigsaws to your mother’s Care Home, a wonderful gesture!

We are glad to hear that your ordering experience was smooth and that the information we share about dementia has been helpful to you. Supporting families and care homes with resources that bring comfort and connection is our goal.

If there’s anything else we can assist you with, please don’t hesitate to reach out!

Warmest regards

Samantha, Customer Support Manager

Rated 5 out of 5 stars

Overall, very satisfied

This clock seemed smaller than what I expected. That is until I got it set up. Letters are large, crisp, clean, with no clutter. That sure makes it look good across the room, sitting below my TV.
Setup was easier than the "atomic" clock that it is replacing (the brand-name atomic clock always forgets what year or month it is)

October 21, 2024
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Reply from Relish

Hello Keith

We are truly sorry to hear about the issues with your order. We can see from our records that it was dispatched from our Las Vegas fulfillment center the same day the order was placed.

Unfortunately, it is taking significantly longer than it should. This is far from acceptable, and we apologise for the inconvenience this has caused.

The latest update shows that it’s scheduled for delivery tomorrow, Tuesday, October 29th. We hope that once it arrives, it will be worth the wait and bring value to the person using it.

We’ll also be reaching out to you directly and look forward to another chance to provide you with a better experience in the future. Your satisfaction is extremely important to us.

Any questions, don't hesitate to ask.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Impressive!

We are really pleased with the first week of being with Relish. The system is really easy to navigate and the back up and support has been excellent.

October 14, 2024
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Reply from Relish

Hello Liz

Thank you so much for your positive feedback! We are thrilled to hear that your first week has been a success.

Providing support with all our products, is very important to us, and it’s wonderful to know we’re meeting your expectations. If you need any assistance moving forward, please don’t hesitate to reach out—we’re here to help!

Warmest regards

Samantha, Customer Support Manager

Rated 5 out of 5 stars

magnetic toolkit

The product arrived in good time and are quality items. My father enjoyed using the toolkit magnetic board and was able to recall how each one was used even if he struggled to name them.

October 14, 2024
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Reply from Relish

Hello Mrs Jeffrey

Thank you for your review and sharing your feedback. We are really pleased to hear how your father is reconnecting with familiar tools with this board.

If we can help further, don't hesitate to reach out.

Warmest regards

Samantha, Customer Support Manager

Rated 5 out of 5 stars

Fabulous purchase.

I bought the Relish Radio for my mum, she has early stage dementia and is nearly blind. She struggles with finding buttons on any equipment but we have tuned the radio so it has Radio 2 on all the choices and she has found the on/ off button super easy, she is really pleased. I also recommended the radio to my friend whose father has dementia and cannot work his stereo anymore and loves to listen to music as he is in a male voice choir still.

October 14, 2024
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Reply from Relish

Hello Eve

Thank you so much for your review and sharing your experience! We are so pleased to hear that the Relish Radio is making a positive difference for your mum. It is good to know that the simplicity of the design is providing her with independence and joy.

We also appreciate you recommending it to your friend—music can be such a comfort. Please feel free to reach out if you or your friend need any further assistance!

Warmest regards

Samantha, Customer Support Manager

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