While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I own MS Office Professional Plus 2021 and I have 5 POP3 accounts + one Gmail account in my Outlook profile. A couple of days ago, just when I was preparing to migrate Outlook to a new PC, the sour... See more

Rated 5 out of 5 stars

Perfect recovery software. Did exactly what is supposed to do. All folders and files were saved from a crashed NAS drive. If you need a good recovery app, to save big data, organized by folders and my... See more

Rated 2 out of 5 stars

When you buy software that you license for a certain period on a specific pc of yours, your invoice should give you the license key and download link, which weren't there. You can only get those two i... See more

Company replied

Rated 5 out of 5 stars

Had issues recovering deleted files from a SD card. Richard Hall spent over an hour on a Sunday doggedly figuring out the problem. Using Remo Recover Mac. Success, the software recovered a zillion old... See more

Company details

  1. Computer and Accessories Store

Written by the company

Remo Software brings to you various software tools on Windows and Mac platforms with which you can recover data, repair corrupted files, erase data securely, manage and optimize data on various storage devices like hard drives, external USB drives, mem...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

497 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Good alternative to the "Recycle Bin".

If you, like me, you always do hardcore and delete of files and folders with "Shift+Delete" and have to do this a little too quickly - then this is the product that is good to have in your toolbox.

A Good alternative to the "Recycle Bin".

October 5, 2022
Unprompted review
Rated 5 out of 5 stars

Wow!

My husband accidentally synced his new (second hand) iPod with his computer, loosing all his music.
We downloaded Remo and completely stuffed it up! I contacted support and Tim gave us step by step instructions on what to do.
We used Remo Recover 6.0 and done! Not only did we recover the 55GB of music we knew was on there, but it also recovered an extra 95GB (so 140GB) of music!!!!
Absolutely amazed and would recommend to anyone!
Thanks Tim

October 17, 2022
Unprompted review
Rated 5 out of 5 stars

Remo Video Repair software and their support team.As normal I was hesitant about buying a…

As normal I was hesitant about buying a new software program to fix a dashcam video I had that would not open but I urgently needed and wanted. However, my concerns were not necessary as I found out later after downloading and buying Remo Video Repair. The video contained a key piece of evidence I needed so it was important for me to have it recovered. The following is my reply to the team at Remo Video Repair thanking them for the after sales service they gave me which involved a number of exchanges in information. At the end this is what I told them and I include in my review after they had gone to long lengths to answer questions I had. Quote:
“I have received the repaired file back from you. (Remo Video Repair) I want to thank you and your team for all the effort you have given me over the past few days in getting this file fixed. The police who wanted it are very grateful as well and I have passed it on to them. The quality is as good as the clip (file) before it. I have no regrets about buying Remo Software but it is the Remo team who I am most grateful for on this occasion. Without their help, as well as yours the video may never have been recovered and be of benefit to the police and victims. So, to all a BIG THANK YOU from me”

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

Remo Outlook Backup and support is Excellent

I have used Remo Outlook Backup and Recovery for several years and 3 computers, one HDD Fried, one the antivirus attacked the backup software and destroyed the Windows boot and recovery, and one to transfer to a new computer. Was flawless in 2 recovery/migrates and had an issue in one migrate. Their Support was outstanding. They even emailed and apologized when I tried the CHAT for tech info and no one picked up. Excellent Product and Service!

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

My experience with Remo Video Repair team.

As I usually am I was hesitant about buying a new software program to fix a dashcam video I had that would not open, but I urgently needed. However, my concerns were not necessary as I found out after downloading and buying Remo Video Repair.
The video I wanted repaired contained a key piece of evidence I needed so it was important for me to have it recovered. The following is my reply to the team at Remo Video Repair thanking them for the after sales service they gave me which involved a number of exchanges in information. At the end this is what I told them, quote
“I have received the repaired file back from you. (Remo Video Repair)
I want to thank you and your team for all the effort you have given me over the past few days in getting this file fixed. The police who wanted it are very grateful as well and I have passed it on to them.
The quality is as good as the clip (file) before it. I have no regrets about buying Remo Software, but it is the Remo team who I am most grateful for on this occasion. Without their help, as well as yours the video may never have been recovered and be of benefit to the police and victims. So, to all a BIG THANK YOU to the Remo team from me.

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

Very good Support, great product

Great product, which made the promises come true. Initially the data was not recovered, but with excellent help of the Support I managed to retrieve all data. This was a very good experience. Support was very helpful and patient.

October 9, 2022
Unprompted review
Rated 1 out of 5 stars

DOESNT WORK

DOESNT WORK. PROBABLY A SCAM. IM SO MAD

October 8, 2022
Unprompted review
Remo Software logo

Reply from Remo Software

Hi JACOLINDE,

Please do accept our sincere apologies for the inconvenience caused to you.

We would need to speak with you to better understand the problem and resolve the same, but we couldn't figure out this issue due to the limited information you provided.

To follow up on your case, could you please send us your contact email after receiving our request separately?

Please feel free to contact our support team at support@remosoftware.com for any assistance. We would be glad to assist you.

Looking forward to hearing from you soon.

Best Regards,
Remo Software

Rated 1 out of 5 stars

useless

useless. Holds you ramson even though I tried it on encrypted archives, it still claims it recovered some "Lost Files" even though it empty.

Don't fall for it.

September 26, 2022
Unprompted review
Remo Software logo

Reply from Remo Software

Hi Frederick,

Please do accept our sincere apologies for the inconvenience caused to you.

We would need to speak with you to better understand the problem and resolve the same, but we couldn't figure out this issue due to the limited information you provided.

To follow up on your case, could you please send us your contact email after receiving our request separately?

Please feel free to contact our support team at support@remosoftware.com for any assistance. We would be glad to assist you.

Looking forward to hearing from you soon.

Best Regards,
Remo Software

Rated 5 out of 5 stars

I reached out to Remo Support to assist in recovering files

I reached out to Remo Support to assist with recovering deleted files. I have nothing but good words to express the level of support. Matt, Tim and Nick and others that assisted always made sure to follow-up with me to ensure I was making progress. Remo provides some of the best support I have received and I will continue to recommend Remo Recovery in the future.

September 15, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent technical suppport

I installed Remo Outlook Backup and Migrate to migrate a number of Outlook accounts from one laptop to another. In general it went smoothly, but issues arose with the very high screen resolution of the new machine and an Outlook problem where it could find all the PST files but not retrieve mail into them.
Technical support from Nick was impressively fast and accurate, solving both problems in short order.
Full marks for both the product and the superb support.

September 16, 2022
Unprompted review
Rated 5 out of 5 stars

great program

I accidentally deleted all the files while adjusting the camera. But I was able to recover the file perfectly again through this program. The recovery speed is also very fast. and Thank you Matt from support team for helping me recover quickly!

August 22, 2022
Unprompted review
Rated 5 out of 5 stars

Very Helpful Software

Remo Software was really a godsend. I didn't think it was possible to recover some of the deleted files I needed to recover. When I found Remo, I thought it was too good to be true. But they give you the option of a free scan (you choose which drive to scan), and then you are given a list of all possible files that can be recovered. I just couldn't believe how much content was found, ranging from documents, spreadsheets, photos, and videos. Not just recent content, but things deleted a considerable time ago. As long as your computer has rewritten over the data, Remo will find it. Once you run the scan, you will then need to make a financial commitment to actually secure/restore the files found during the scan. For me, it was worth every penny. I found what I needed and was able to recover only what I was looking for (I had the option of selecting what to recover and what to leave behind). I highly recommend Remo Software. One thing to be mindful of, though: Remo gives the option of a deep scan. A quick scan took all but a minute, finding a major portion of the data in the drive. But then you have the option of a deep scan, and the time it takes to run that scan will vary depending on the size of the drive you have selected to scan. My deep scan took 13 hours. So, be prepared to leave the deep scan running in the background for half a day, or maybe run it overnight and check it out in the morning. BEWARE: once the deep scan is complete, do not press the back button or you will lose the data! Then you will have to rescan. I did that accidentally and had to rerun the deep scan. Then I learned that you have the option of saving sessions. So I saved the second session, only to find out later that it didn't save the session properly (not sure why, but the data wouldn't come up), and so I had to deep scan it a third time. I say this to save others from such a pitfall. That aside, the wait time and the purchase were both well worth it. Though I only purchased the month-long subscription, I will return to Remo if the need ever arises again in the future. Finally, Remo customer support reached out to me within a day or two of purchase just to check up on me and see if I needed any assistance. That was surprising, but welcome. Thank you, Remo team!

August 19, 2022
Unprompted review
Rated 5 out of 5 stars

I had a seagate external hard drive…

I had a seagate external hard drive that was unplugged incorrectly and it turned out I was not able to access my files because of the careless mistake. Did my research, read the reviews and purchased the Remo recover 6.0 and it recovered all my files and family pics. This beats sending the device to seagate and waiting to hear their assessment, pay a fee and then wait to get it back. Just have patience and know that you are getting a quality product.

August 18, 2022
Unprompted review
Rated 1 out of 5 stars

I tried outlook PST repair but…

I tried outlook PST repair but unfortunately it did not recover all the items. Only a small portion recovered. It is pointless to buy the full version.

August 17, 2022
Unprompted review
Remo Software logo

Reply from Remo Software

Hi Muhammad,

Please do accept our sincere apologies for the inconvenience caused to you.

We would need to speak with you to better understand the problem and resolve the same, but we couldn't figure out this issue due to the limited information you provided.

To follow up on your case, could you please send us your contact email after receiving our request separately?

Please feel free to contact our support team at support@remosoftware.com for any assistance. We would be glad to assist you.

Looking forward to hearing from you soon.

Rated 5 out of 5 stars

Had my Hard disk mistakenly formatted…

Had my Hard disk mistakenly formatted for servicing before i checked for any saved photos, as the HD was backed up over a month ago. need to take action quick, tried several file recovery programs with no success, tried this one and it detected all the RAW photo files, so purchased and used, such a relief , worked well

August 12, 2022
Unprompted review
Rated 5 out of 5 stars

Because I had a great experience in…

Because I had a great experience in 2020 with the REMO Repair Outlook License I did not have to look for any other provider to Recover data from a damaged SATA HD drive.
So I purchased the REMO ONE Prime software which of course worked perfectly and recovered the data for my customer.

August 11, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look