Renaissancejewel Reviews 678

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 653 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the exceptional quality of the products, with many items exceeding expectations in sparkle, look, and overall craftsmanship. Customers are consistently happy with their purchases, highlighting the beauty and secure settings of the jewelry, and often express intentions to order again. The customer service is frequently described as wonderful and top-tier, with prompt responses and helpful assistance, making the ordering process smooth and reassuring. The delivery service is also highly regarded for its speed and secure packaging, often arriving earlier than anticipated and with all necessary documentation. However, some customers also noted that delivery times could be longer than expected, with some orders taking several weeks to arrive. A few other people also felt that the actual product sometimes differed from online images, with metal appearing thinner or designs not matching expectations. There were also occasional issues with missing engravings, incorrect orders, or diamonds falling out shortly after purchase.

What people talk about most

Product

People report positive experiences with product, often praising the beauty and quality of items like earrings... See more

Quality

Consumers find quality to be positive, with many reviewers expressing delight and satisfaction with the... See more

Order

Users describe positive interactions with order, with many expressing satisfaction with the ease of ordering,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its exceptional quality and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast shipping and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's our 40th wedding anniversary next month. I am surprising my wife with a new engagement ring. I've been looking for a while. Renaissance jewel put together a beautiful ring at a very fair price. G... See more

Rated 5 out of 5 stars

Extremely happy with this purchase. I ordered 6 carat total weight lab diamond studs (3ct each) and they exceeded my expectations. The diamonds are D color, VVS2 clarity, and the sparkle and overa... See more

Rated 5 out of 5 stars

The earrings were made, and shipped very quickly. I had some confusion and was able to speak with someone over the phone to answer the specific questions I had. The 925 is stamped in tiniest let... See more

Rated 5 out of 5 stars

This was my first purchase, and I’m extremely happy with everything. My ring is stunning, exactly as I pictured. Customer service was wonderful, and I loved being able to watch the progress as my ring... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

678 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I finally received my package

I have not received my package. My Address is a residiential address and it shows as a commercial address. That is not correct. Please deliver my package I am here waiting for my Package.

June 15, 2026
Renaissancejewel logo

Reply from Renaissancejewel

Dear Valued Customer,
Thank you for reaching out, and we're sorry for the frustration this has caused. We completely understand how eager you are to receive your piece, and we want to give you a full picture of where things stand.
Your package was shipped via FedEx on Tuesday, June 16th. FedEx attempted delivery on Monday, June 22nd, but the attempt was unsuccessful and is showing as a failed delivery on their end. Because your order contains fine jewelry, FedEx requires a signature upon delivery — if no one is available to sign, they will automatically hold the package and reattempt. The good news is that FedEx currently shows a new delivery attempt scheduled for today, Tuesday, June 23rd.
To help ensure a smooth handoff, we'd recommend keeping an eye out for the FedEx driver today, or you may also contact FedEx directly to arrange a hold-for-pickup at a nearby location if that's more convenient. Regarding the residential vs. commercial address classification, this is determined by FedEx's system and doesn't affect their ability to deliver to you — but we're happy to look into it further on your behalf if it continues to cause issues.
We truly appreciate your patience and would love the opportunity to make this right. Please don't hesitate to reach out to our team directly so we can assist you every step of the way.
Warm regards,

The Renaissance Jewel Team

Rated 5 out of 5 stars

Melina was absolutely amazing

Melina was absolutely amazing! From the moment I came in, I showed her exactly what I was looking for, and she brought out rings that matched my vision perfectly. She also showed me similar options so I could compare and make the best choice for myself.

I actually ended up choosing a different ring than the one I originally came in for, and I’m so happy I did. Melina took her time with me, answered all of my questions, explained every detail clearly, and never made me feel rushed. Her knowledge, patience, and professionalism made the entire experience enjoyable and stress-free.

Thanks to Melina’s help, I was able to find and purchase my dream ring. I highly recommend working with her if you’re looking for someone who truly cares about helping you find the perfect piece!

June 19, 2026
Unprompted review
Rated 4 out of 5 stars

Love the communication

Love the communication and being able to track order throughout process. Once shipped, it came reasonably quick. Whole process was a lot longer than i had anticipated? Hopefully its because the earrings where crafted in house and not because of them being shipped from China.

June 16, 2026
Rated 5 out of 5 stars

Gorgeous earrings, and helpful customer service

The earrings were made, and shipped very quickly. I had some confusion and was able to speak with someone over the phone to answer the specific questions I had.

The 925 is stamped in tiniest letters on the post of the earrings and I had to zoom way in to see it! The earrings themselves are gorgeous, and the diamonds are *beautiful*

Will absolutely order from them again!!

June 16, 2026
Rated 4 out of 5 stars

The ring is amazing

The ring is amazing. The time frame stated at check out and actual time is completely different it showed up 8 days after the latest time stated.

June 16, 2026
Rated 5 out of 5 stars

Renaissance order

I had a great experience with Renaissance. I designed an engagement ring and ordered it online. I received it a few weeks later, my fiancé loves it. The price was right. At a local jewelry store the ring would have cost twice as much. I would order again from Renaissance.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

I was somewhat hesitant to buy a…

I was somewhat hesitant to buy a necklace of this price on line. When it arrived I was pleased. It was exactly what I ordered. It’s beautiful. I will be returning to purchase again.
Thank you I love it.
B.Burns

June 15, 2026
Rated 4 out of 5 stars

Fantastic experience purchasing a ring

Fantastic experience purchasing a ring. The stone selected looked even better in person than online and the setting quality was perfection. Shipping was great. My only gripe was it was packaged in such a way that I inadvertently damaged the gemology paperwork when unpacking it. Otherwise highly recommended.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy all around.

It was very easy to choose just what i wanted with lots of options. The customer portal kept me up to speed and the timing was a bit better than stated. The ring is gorgeous!

June 8, 2026
Rated 5 out of 5 stars

Would do business again!

I decided to pull the trigger and purchase some jewelry for myself, and I was blown away by the quality of the piece I had received! I was able to choose the size of the gem and the type of materials I wanted, payment process was a breeze, and I got updates for my entire order as it was being created! Overall, I would do business with them again.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchases and the company!

The quality of the rings are phenomenal and I was very excited to be able to pick out the main diamond on the engagement ring. I did a lot of shopping around and Renaissancejewel is the place to buy from for personalized rings with IGI certifications on the daimonds! Both the engagement ring and wedding band I ordered from them arrived before the estimated time at checkout and they were packaged very well! I would absolutely order from them again!

June 1, 2026
Unprompted review

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