Renaissancejewel Reviews 686

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 675 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently thrilled with the quality of the products, often finding them to be even more beautiful in person than expected, with exceptional sparkle and high-end appearance. The ordering process is frequently praised for its ease, and many appreciate the ability to track their order's progress, including photo updates, throughout the creation process. Reviewers also highlight the excellent customer service, noting prompt responses and helpful assistance, especially when customizing orders or needing items by a specific date. The delivery service is generally fast and efficient, with products arriving well-packaged and often earlier than anticipated. However, some customers experienced issues with delivery, including delayed packages or problems with receiving their order. A few people also noted that the actual product design, particularly the metal thickness, was more delicate than depicted online, and some received incorrect engravings or had diamonds fall off shortly after purchase.

What people talk about most

Product

Customers consistently note positive experiences with product, expressing satisfaction with the quality,... See more

Quality

Users describe positive interactions with quality, consistently praising the high craftsmanship and overall... See more

Order

People report positive experiences with order, praising the ease of ordering and the quality of service. Many... See more

Customer service

Consumers find customer service to be exceptional, with many reviewers highlighting the staff's friendliness,... See more

Delivery service

Customers generally report positive experiences with delivery service, frequently highlighting fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My purchases from Rennaisance Jewels were the best purchases I have made in a while. I purchased a 1.5ct and 3ct pendant and am so glad I did! My wife loves them My initial purchase of the 1.5ct pe... See more

Rated 5 out of 5 stars

It's our 40th wedding anniversary next month. I am surprising my wife with a new engagement ring. I've been looking for a while. Renaissance jewel put together a beautiful ring at a very fair price. G... See more

Rated 5 out of 5 stars

Extremely happy with this purchase. I ordered 6 carat total weight lab diamond studs (3ct each) and they exceeded my expectations. The diamonds are D color, VVS2 clarity, and the sparkle and overa... See more

Rated 5 out of 5 stars

The earrings were made, and shipped very quickly. I had some confusion and was able to speak with someone over the phone to answer the specific questions I had. The 925 is stamped in tiniest let... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

686 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

A++++ jeweler

Received my diamond bracelets. This is my third purchase!! Very happy. Fast shipping and great quality!!

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent lab grown diamond

Excellent lab grown diamond. I got exactly what I seen online and they were very timely with updates about everything considering the ring for example all the steps in making the ring. The ring arrived in a timely manner and looked in great condition. Will recommend for anyone looking for lab grown diamonds online!

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great product and customer service

Great product and customer service. Ordered the wrong size for two rings. Contacted customer support and within a couple minutes I had shipping g labels to send them back for a resizing free of charge. Highly recommend.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Got what I wanted.

Picked out a ring and stone and it was delivered. My only gripe was that the ring was shipped ground rather than a faster method. It took longer to ship to ring than to manufacture it.

May 29, 2026
Unprompted review
Rated 1 out of 5 stars

two diamonds fell off on day two of…

two diamonds fell off on day two of wearing it! terrible quality

June 5, 2026
Renaissancejewel logo

Reply from Renaissancejewel

Dear Customer,
We're so sorry to hear this — losing stones within days of receiving your jewelry is upsetting, and we completely understand your frustration.
Every piece we ship undergoes a multi-point quality inspection before it leaves our workshop, including prong and setting security checks. While stone loss this early is most often caused by an accidental knock or impact, we'd like to examine your piece firsthand to determine exactly what happened.
Please reach out to us at support@renaissancejewel.com with your order number, and we'll arrange a free inspection and repair, including replacement of the lost diamonds at no cost to you.
We stand behind everything we make, and we won't consider this resolved until you're wearing your jewelry with complete confidence again.
The Renaissance Jewel Team

Rated 4 out of 5 stars

The product is good

The product is good! However, the mailing selection services need work or better options. Package was delayed by carrier before big event.

Thanks.

May 26, 2026
Rated 5 out of 5 stars

I loved everything about my experience!

I loved everything about my experience. I loved how I got to pick the diamond I wanted. I appreciated that I could check the status of my ring during it's production and they included photos. The shipping was fast and very secure. And I absolutely love my ring. It is exactly what I wanted and more.

June 5, 2026
Rated 5 out of 5 stars

I had an amazing experience with…

I had an amazing experience with renaissance jewel. They have amazing customer service. Reached out to me right after I ordered my wife’s wedding band to make sure it would fit her engagement ring. The quality was great. Sent them a couple pictures and they confirmed. Will definitely order again.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful staff

Melina was awesome and very helpful during our visit. We came with one idea of what we wanted and wound up finding something different that was even more perfect. The showroom was lovely and they have a great variety of stones and rings to look through, we highly recommend!

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Top notch!

This was my first purchase, and I’m extremely happy with everything. My ring is stunning, exactly as I pictured. Customer service was wonderful, and I loved being able to watch the progress as my ring was being made. I’m already thinking about my next purchase!

June 5, 2026
Rated 5 out of 5 stars

I absolutely love my 2ct

I absolutely love my 2ct. emerald cut ring with the pave band from Renaissance Jewel!! It is so stunning and arrived in perfect condition. I will definitely be ordering again in the future, thank you!

June 8, 2026
Unprompted review

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