Renaissancejewel Reviews 689

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 675 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently thrilled with the quality of the products, often finding them to be even more beautiful in person than expected, with exceptional sparkle and high-end appearance. The ordering process is frequently praised for its ease, and many appreciate the ability to track their order's progress, including photo updates, throughout the creation process. Reviewers also highlight the excellent customer service, noting prompt responses and helpful assistance, especially when customizing orders or needing items by a specific date. The delivery service is generally fast and efficient, with products arriving well-packaged and often earlier than anticipated. However, some customers experienced issues with delivery, including delayed packages or problems with receiving their order. A few people also noted that the actual product design, particularly the metal thickness, was more delicate than depicted online, and some received incorrect engravings or had diamonds fall off shortly after purchase.

What people talk about most

Product

Customers consistently note positive experiences with product, expressing satisfaction with the quality,... See more

Quality

Users describe positive interactions with quality, consistently praising the high craftsmanship and overall... See more

Order

People report positive experiences with order, praising the ease of ordering and the quality of service. Many... See more

Customer service

Consumers find customer service to be exceptional, with many reviewers highlighting the staff's friendliness,... See more

Delivery service

Customers generally report positive experiences with delivery service, frequently highlighting fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My purchases from Rennaisance Jewels were the best purchases I have made in a while. I purchased a 1.5ct and 3ct pendant and am so glad I did! My wife loves them My initial purchase of the 1.5ct pe... See more

Rated 5 out of 5 stars

It's our 40th wedding anniversary next month. I am surprising my wife with a new engagement ring. I've been looking for a while. Renaissance jewel put together a beautiful ring at a very fair price. G... See more

Rated 5 out of 5 stars

Extremely happy with this purchase. I ordered 6 carat total weight lab diamond studs (3ct each) and they exceeded my expectations. The diamonds are D color, VVS2 clarity, and the sparkle and overa... See more

Rated 5 out of 5 stars

The earrings were made, and shipped very quickly. I had some confusion and was able to speak with someone over the phone to answer the specific questions I had. The 925 is stamped in tiniest let... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

689 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Top notch!

This was my first purchase, and I’m extremely happy with everything. My ring is stunning, exactly as I pictured. Customer service was wonderful, and I loved being able to watch the progress as my ring was being made. I’m already thinking about my next purchase!

June 5, 2026
Rated 5 out of 5 stars

I absolutely love my 2ct

I absolutely love my 2ct. emerald cut ring with the pave band from Renaissance Jewel!! It is so stunning and arrived in perfect condition. I will definitely be ordering again in the future, thank you!

June 8, 2026
Unprompted review
Rated 4 out of 5 stars

Good

Beautiful ring however, the tracking production timeline was several days off and misleading. Correct this and you get 5 stars.

June 1, 2026
Rated 5 out of 5 stars

Beautiful product!

Beautiful product with excellent craftsmanship. Customer service was superb. Reasonable manufacturing and delivery time. Thrilled with the final product! Thank you..

June 1, 2026
Rated 5 out of 5 stars

Renaissance is great

Renaissance is great, their online system for configuring your ring is very easy to use, and their personal follow-up is very rare in today's ecommerce world, they called me to make sure my order was right. They delivered exactly what I ordered, and their photo updates and documentation are top notch. Highly recommended!

May 25, 2026
Rated 5 out of 5 stars

Great purchase

I am extremely happy with these 0.5 ct lab-grown emerald diamond earrings! The emerald-cut stones are absolutely stunning—clear, brilliant, and full of sparkle. They look elegant and sophisticated without being overly flashy, making them perfect for both everyday wear and special occasions.
The craftsmanship is excellent, and the setting feels secure and well-made. I love that lab-grown diamonds offer the same beauty and quality as mined diamonds at a much better value. The earrings arrived beautifully packaged and looked even more impressive in person than in the photos.
I've received several compliments on them already, and they have quickly become one of my favorite pieces of jewelry. Highly recommend these earrings to anyone looking for timeless style, exceptional sparkle, and great value!

June 4, 2026
Unprompted review
Rated 3 out of 5 stars

It's worth the purchase

I love the product! The custom service was consistently available. The downside is my attempts to alter my order were not fulfilled despite being told by representatives that the changes had been reflected on my account and I would be getting a refund for the overpayment.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

I was very pleased with the experience.

I was very pleased with the jewelry, but even more pleased with the customer service. There was a deadline that I need the piece by and customer service team went above and beyond to ensure I received everything promptly. And she loved the ring. I will be shopping here again.

May 19, 2026

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