Renaissancejewel Reviews 689

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 675 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently thrilled with the quality of the products, often finding them to be even more beautiful in person than expected, with exceptional sparkle and high-end appearance. The ordering process is frequently praised for its ease, and many appreciate the ability to track their order's progress, including photo updates, throughout the creation process. Reviewers also highlight the excellent customer service, noting prompt responses and helpful assistance, especially when customizing orders or needing items by a specific date. The delivery service is generally fast and efficient, with products arriving well-packaged and often earlier than anticipated. However, some customers experienced issues with delivery, including delayed packages or problems with receiving their order. A few people also noted that the actual product design, particularly the metal thickness, was more delicate than depicted online, and some received incorrect engravings or had diamonds fall off shortly after purchase.

What people talk about most

Product

Customers consistently note positive experiences with product, expressing satisfaction with the quality,... See more

Quality

Users describe positive interactions with quality, consistently praising the high craftsmanship and overall... See more

Order

People report positive experiences with order, praising the ease of ordering and the quality of service. Many... See more

Customer service

Consumers find customer service to be exceptional, with many reviewers highlighting the staff's friendliness,... See more

Delivery service

Customers generally report positive experiences with delivery service, frequently highlighting fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My purchases from Rennaisance Jewels were the best purchases I have made in a while. I purchased a 1.5ct and 3ct pendant and am so glad I did! My wife loves them My initial purchase of the 1.5ct pe... See more

Rated 5 out of 5 stars

It's our 40th wedding anniversary next month. I am surprising my wife with a new engagement ring. I've been looking for a while. Renaissance jewel put together a beautiful ring at a very fair price. G... See more

Rated 5 out of 5 stars

Extremely happy with this purchase. I ordered 6 carat total weight lab diamond studs (3ct each) and they exceeded my expectations. The diamonds are D color, VVS2 clarity, and the sparkle and overa... See more

Rated 5 out of 5 stars

The earrings were made, and shipped very quickly. I had some confusion and was able to speak with someone over the phone to answer the specific questions I had. The 925 is stamped in tiniest let... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

689 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I was very pleasantly surprised by the…

I was very pleasantly surprised by the quality of both the stone and the setting. After I ordered the ring I'll be honest I wasnt sure what to expect. Both my fiancee and I are very pleased with the ring. The ability to customize and chose different things on the website was a plus. Thank you so much for helping make this special time in our lives even better. 10 out of 10 I recommend.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience 10/10

The purchasing process for my ring was smooth and straight forward. The team communicated effectively to ensure my process was the best. 10/10

April 2, 2026
Unprompted review
Rated 4 out of 5 stars

Nice diamonds, but lack of visibility on shippment was disheartening

The online ordering and pricing was very good. There was a lack of follow-up on when the product would be shipped. We were hoping to get the earings by Mother's Day, but didn't have any idea if they were coming or not. Also, the pictures online showed a much more robust design for the earring studs and backing. The metal was much thinner and more delicate than shown. The diamonds are very bright and nice.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Had a call with a question they had

Had a call with a question they had, I thought that was great instead of just putting it together without being sure of the question they had. And turn around time was good.
Great online jewelry store!
Thank you

May 27, 2026
Rated 5 out of 5 stars

I've never seen better quality rings

I've never seen better quality rings! The bands are amazing. Seeing the joy on my wife's face was oh so worth it. Thank you, and I'll definitely come make a holiday purchase. This was a wedding anniversary ring upgrade!

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

My pendant is gorgeous

My pendant is gorgeous. I paid for color and clarity and it's perfect. Never will I buy a real diamond again. Lab grown is my humane way of making a difference.

May 26, 2026
Rated 5 out of 5 stars

Definitely pleased with the quality of…

Definitely pleased with the quality of my purchases of the rings. Excellent process as well! However, I do think the engagement band could be a bit thicker like the wedding band to match better. Thank you and will do business again in the future.

May 26, 2026
Rated 5 out of 5 stars

Stunningly beautiful ring

I received the ring and it is flawless. My lady loves it , it's a remarkable wedding ring. The whole process of buying this ring was made very smooth and comfortable by Renaissance. From design to creating to polish and finished product, totally top notch. Will be the only place I will go for any future precious treasures, thank you all for all you do, Kevin

May 26, 2026

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