rent-a-guide Reviews 

If we could give a rating of zero, that would be too good for them. First of all, let me point out that they are extremely arrogant when replying to reviews at this site, which is an indication they have no respect for customers at all. We ordered a 7 day bus pass to Rome, and it was supposed to arrive about 2 to 3 weeks ago. It has not come, and we are not even going to attempt to receive a refund, due to their attitude. I have actually gotten very arrogant messages from them when I posted a previous post at this site, due to the fact they could not get our reservation correct. Don't expect emails from them, because they only answer after you have placed a criticism here at Trustpilot, which should black list them. Their service is nothing short of criminal. We gave them at little over 60 dollars and have received nothing, including cordial service!

Every Thing OK.
But the price for expedition the Pass Card Ticket CIS - A Week for Transport in Roma - for France is more expensive.

I was due to visit Amsterdam at the end of March, but due to Covid-19 the trip was cancelled. I contacted rent-a-guide and explained the situation and asked for a refund as my train tickets had not arrived yet. My request was refused and I was told when they do arrive I can use them later in the year! With the current situation and travel to the Netherlands still banned, it is 99.9% likely that I will not get there this year. I would have been happy to get a refund and re-book for next year, but now I'm 50 Euro out of pocket and I won't buy from this company next year, I will go somewhere else. Every other company issued a full refund for exhibition tickets, or rolled over our tickets for 2 years, so we could still visit but they retained the money to keep things going - which I am happy to support. Poor service. won't use again.

an awful reservation.... the site never ask for how many children... we had to live our 3 children in the garden......

I have booked Rome bus tickets that I need for October 4. In the first place, I had to practically beg for the confirmation when it didn't appear in my in box - and I only managed to get them after complaining by email. Next, I was informed that they would arrive at our house at the end of September, AFTER we will have left on our trip. How are we supposed to use the tickets if we are not at home to get them in the mail? We are booking so many months in advance (about 8 in number), this should not be a concern!

I'm satisfied, the booking was fast and easy, but it would be easier for me with a french language instead of english

This is a scam website
After booking a hotel and flight they do not exist

Easy booking.
All worked well.

Booked tickets for Vatican tour in Rome via their website. Never got the tickets and never got refunded despite emailing them multiple times. The website is a scam.

Very awesome 👍

Es hat alles hervorragend funktioniert!!

I did not receive the ticket and needed to buy a ticket at the entrance, which cost me 30 Euros additionally. rent-a-guide did not reimburse me these 30 Euros although they confirmed that it was a technical error on their side.

Booking was easy! So far so good!

I make a reservation for 11 october at 11.45: it is validated and I receive vouchers.
The next day, I receive an email informing me that the visit doesn't exist. It's only at 8.30 or 14.
I'm very unhappy ans I Hope for a quick refund.

All good.....

Helpful but with some drawbacks:
- helpful: 2 free touristic venues, significant discounts on others
- drawback 1: impossible to use the aiport transfer independently from the validity dates of the pass. So if you stay longer than 3 days (for the 72-hour pass), the pass will not enable you to use the airport transfer...
- drawback 2: villa Borghese entrance (around 25€) NOT included, despite what is advertised on the pass!! The gallery stopped working with Roma Pass for some reason. Very disappointed not to be warned beforehand and pay full price on the spot...
- drawback 3: for Coliseum+Forum, should have been made clear that the online reservation of a time slot for the visit was necessary. It is strongly emphasized for Vatican, why not for the Coliseum??

First of all. Super Anbieter , very very kind, nett, zuvorkommend.
Awesome experience, Tolle Erfahrung.
Bin mit meinem Sohn im Buggy gefahren und meine Frau auf dem Quad. Top

The Colosseum tour was pretty stressful also because the guides were totally stressed out. Which considering the crowds makes perfect sense but running around in the colosseum hearing everything in 2 seconds and then leaving , in my opinion, isn't what this tour should convey. Other than that forum romanum tour was great (British Guide who has been living in rome for 9 years was absolutely awesome dont know the name unfortunately).

Well organised site.