Bad experience - must avoid I booked through a third-party rental comparison site, and while the price looked attractive, the actual experience was extremely the worst. I had to travel 15 k... See more
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i have accidentally called this company and spoke to a person called Sham.. amazing service!!! he is a real gentleman honest authentic straight forward and extremely helpful! it happens to be that the... See more
Company replied
I found this website through a Google search. They appear big and professional, but two web forms didn't result in call back and when I phoned the next morning to make an enquiry, the person who answe... See more
This is my 3rd month for amex car rental so far soooo goooddd ...this amex ca rental recommended to all who wants to rent a car...this comany is perfect for you guys they are all professionals.highly... See more
Company replied
Company details
Written by the company
Rent a car Dubai : We offer Car Rental Dubai with unparalleled customer service. Get the cheapest Car Hire today from Rental Cars UAE
Contact info
3902 Burj Khalifa , 35114, Dubai, U.A.E.
- +97180022799
- Info@RentalCarsUAE.com
- rentalcarsuae.com
3.9
Great
281 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 54% of negative reviews
Typically replies within 1 month
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Booked a car it never turned up,after…
Booked a car it never turned up,after hours of chasing they said they didn't have it, but to refund me they wanted to charge me 2.5%!! Still waiting on my refund.
Edit:
I did get a refund and they waived the charge
December 15, 2024
Unprompted review
Reply from Rental Cars UAE
We sincerely apologize for the inconvenience you experienced with your booking. We understand how frustrating this situation must have been, and we're glad to hear that the refund was processed and the charge was waived. We truly appreciate your patience and understanding throughout the process, and we’re committed to improving our service to prevent such issues in the future. If you ever need assistance again, don’t hesitate to reach out!
Worst rental company they never paid my…
Worst rental company they never paid my deposit back.they were late and car was a mess
September 17, 2024
Unprompted review
Reply from Rental Cars UAE
Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your rental experience. We take matters like this seriously and would appreciate the opportunity to make things right.
Could you kindly provide us with more details about your rental, such as the booking reference or email? Please feel free to reach out to us directly at mm@rentalcarsuae.com, and we will look into this as a priority to ensure your deposit is refunded promptly. We value your business and appreciate your patience as we work to resolve this situation.
Do not use this company
Do not use this company. Their t&c's state that they will refund the security deposit in 21 working days, this is a lie. Dispite numerous messages and calls 8 weeks later the security deposit still has not been refunded.
November 5, 2024
Unprompted review
Reply from Rental Cars UAE
Thank you for sharing your feedback. We’re sorry to hear about the delay in your security deposit refund. We understand your frustration and want to address this issue as quickly as possible.
However, we couldn’t identify your name or contact details. To help resolve this matter, please contact our Accounts Department directly at the following number: +971521418529. They’ll be able to assist you further and look into the situation promptly.
We appreciate your patience and look forward to resolving this for you.
Rental price ok deposit not getting back
Rented a Car for 1 day price was ok, but still fighting to get my deposit back from these people. They not replying my phone calls or messages. Now we have involved Dubai tourist Police and Consumer rights hope this will help. Deposit is 3 times more than the rent.. please advice how i will get my money back. It my half month Salery.
October 4, 2024
Unprompted review
Reply from Rental Cars UAE
Thank you for sharing your feedback. We are truly sorry to hear about the difficulties you are experiencing with getting your deposit refunded. We completely understand how concerning this must be.
To help resolve this matter as quickly as possible, please reach out to our customer support team at +971521418529. We are committed to addressing your concern and ensuring this is resolved promptly. We appreciate your patience and understanding while we work to get this sorted for you.
If you have already contacted us and haven’t received a response, please feel free to follow up again, and we will ensure your case is prioritized.
Horrible service…..
Horrible service…..drop and pick up of the car is fine, car quality is not good but thats what you pay for.
Issue was claiming the security deposit back. Took multiple calls, emails and every time they give you one lie after another. It took me 7 weeks of headache to get my money back and only.
Not worth the low rental you pay, please do not use them
September 9, 2024
Unprompted review
Reply from Rental Cars UAE
Thank you for taking the time to share your experience with us. We sincerely apologize for the challenges you faced in retrieving your security deposit. We understand how frustrating this must have been, and we appreciate your patience throughout the process.
Please reach out to us directly at +971 529680616 via call or WhatsApp so we can address your concerns more effectively. While we’re unable to identify you from your review, we are committed to resolving this matter for you. We look forward to speaking with you soon.
Total scam dont rent from them.
Total scam dont rent from them.
I always rent my cars from them, but last time they ripped me off and their customer service is bad and they ripped me off
August 1, 2024
Unprompted review
Reply from Rental Cars UAE
Thank you for bringing this to our attention. We're sorry to hear about your experience and want to make things right. Please give us a call or WhatsApp us at +971 526404034 so we can discuss your concerns directly. Unfortunately, we're unable to recognize you by your name from the review, but we're committed to sorting this out for you. Looking forward to hearing from you.
It was excellent service and all done…
It was excellent service and all done on time
August 12, 2024
Unprompted review
Reply from Rental Cars UAE
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with us and that everything was done on time. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Service is okay, refund process not good.
Service is okay, delivery and handling skills are good.
But the account and their refund process is very slow, even after the TAT is over we need to follow up to get the security deposit.
I was supposed to receive to 3rd Jul after returning the car on 27th May but till date following up.
August 5, 2024
Unprompted review
Reply from Rental Cars UAE
Thank you for your feedback. We’re glad to hear that you were satisfied with our service and delivery. However, we sincerely apologize for the delays you’ve experienced with the refund process. This is not the standard we strive for, and we appreciate your patience.
Please know that we are actively working to resolve this issue for you. If you haven’t already, please reach out to our customer service team with your details, and we’ll do our best to expedite your refund. Thank you for bringing this to our attention, and we hope to improve your experience moving forward.
I recently rented a car from Rental Car…
I recently rented a car from Rental Car UAE and had an outstanding experience. The process was smooth and hassle-free, thanks to their professional team member, Dhanushka. She provided excellent customer service. The car was in great condition, and I felt confident throughout my rental period. I highly recommend Rental Car UAE and commend Dhanushka for her exceptional service.
July 27, 2024
Unprompted review
Reply from Rental Cars UAE
Thank you for your fantastic feedback! We're delighted to hear that you had a smooth and hassle-free experience with us. Providing excellent customer service and ensuring our cars are in great condition is our top priority. We appreciate your recommendation and look forward to serving you again in the future.
Reasonable car rental price
I got a good price from Rentals Car UAE and renting from them is quick and easy process. I’m sure I will rent a car from them again.
July 19, 2024
Unprompted review
Reply from Rental Cars UAE
Thank you for your feedback. We appreciate your support and look forward to helping you with your next rental.
Very professional rent a car ,excellent rapport quality/price,I recommend
Very professional rent a car , excellent rapport
July 15, 2024
Unprompted review
Reply from Rental Cars UAE
Thank you for your positive review! We’re glad to hear you had a great experience and appreciate your recommendation. We look forward to serving you again!
Was a very smooth experience highly…
Was a very smooth experience highly recommended
July 16, 2024
Unprompted review
Reply from Rental Cars UAE
Thank you for your feedback! We're thrilled to hear that you had a smooth experience and appreciate your recommendation. We look forward to serving you again in the future!
The booking process was smooth and and efficient
The booking process was smooth and efficient, with clear communication from the company. The car was in pristine condition, clean, and well-maintained. Customer service was friendly and responsive, addressing all my queries promptly. Pricing was competitive and transparent, with no hidden fees. Overall, a highly recommended car rental service for anyone visiting the UAE.
July 4, 2024
Unprompted review
Reply from Rental Cars UAE
Thank you for your detailed feedback. We are delighted to hear that you had a smooth booking experience and found our service to be efficient and transparent. We take pride in maintaining our cars and providing friendly customer service. Your recommendation means a lot to us, and we look forward to serving you again during your next visit to the UAE.
This customer service team are all…
This customer service team are all awesome 👍
July 3, 2024
Unprompted review
Reply from Rental Cars UAE
Thank you for your feedback. We are thrilled to hear you had a great experience with our customer service team. Your support means a lot to us, and we look forward to assisting you again in the future.
Excellent Services
July 4, 2024
Unprompted review
Reply from Rental Cars UAE
Thank you for your feedback. We are thrilled to hear you had a great experience with our customer service team. Your support means a lot to us, and we look forward to assisting you again in the future!
Reply from Rental Cars UAE
Thank you for your feedback. We are thrilled to hear you had a great experience with our customer service team. Your support means a lot to us, and we look forward to assisting you again in the future.
Reply from Rental Cars UAE
Thank you for your feedback. We are thrilled to hear you had a great experience with our customer service team. Your support means a lot to us, and we look forward to assisting you again in the future.
I have great experience from this…
I have great experience from this company. I will recommend everyone to try it.
July 10, 2024
Unprompted review
Reply from Rental Cars UAE
Thank you for your feedback. We are thrilled to hear you had a great experience with our customer service team. Your support means a lot to us, and we look forward to assisting you again in the future.
Very easy and quick service
Very easy and quick service ! I will continue to use Rental Cars UAE.
July 10, 2024
Unprompted review
Reply from Rental Cars UAE
Thank you for your feedback. We are glad to hear you found our service easy and quick. We appreciate your loyalty and look forward to serving you again soon.
Great car options
Great car options. Excellent drop off service. Polite staff and reasonably priced
July 1, 2024
Unprompted review
Reply from Rental Cars UAE
Thank you, Amanda! We are glad you enjoyed our car options and appreciated the drop-off service. Your kind words about our staff and pricing mean a lot to us. We look forward to serving you again!
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