Rentalmotorbike Reviews 

364
TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

All pre-rent questions answered thoroughly (props to George in the UK). Highly appreciative of the ease with arranging drop off and pick up at my location. Strong communication with staff generally. T... See more

Rated 1 out of 5 stars

I thought i had booked a scooter on Mallorca for a week starting on the day i booked it at 10am as we needed to get to accomodation. They took the deposit but there was no bike available that day. I g... See more

Company replied

Rated 5 out of 5 stars

Rented a GS 1200 for on-and offroad travel in the Karoo. Good bike with toolset and pumps for the tyres. Also a toolset was given. Only thing that could be better was the clutch that was not completel... See more

Company replied

Rated 2 out of 5 stars

Rented a bike through them in Mexico Efficient in arranging the bikes even if the ones we got were not as arranged at end of the tour we returned bikes in perfect condition and local dealer con... See more

Company details

  1. Motorcycle Rental Agency
  2. Scooter Rental Service
  3. Snowmobile Rental Service
  4. Travel Agency

Written by the company

At Rentalmotorbike, we don't just handle motorcycle rental bookings in over 95 countries and more than 1.900 locations worldwide; we also craft unforgettable experiences for every one of our customers. We understand that every motorcycle journey is special and unique, which is why we strive to be with you every step of the way. From the moment you make a reservation to even after you return the bike, our multilingual customer service team will be delighted to assist you with whatever you need. Looking for a specific bike for your adventure? No problem! On our website, you'll find a wide range of options, from nimble scooters to powerful trail bikes and everything in between. We partner with the best brands in the market, including BMW, Ducati, Harley Davidson, Honda, Yamaha, and many more! But what truly sets us apart is our commitment to you. Your happiness while riding our bikes is our greatest success. So, what are you waiting for? Book now and get ready to embark on the ride of your life with Rentalmotorbike!


Contact info

3.2

Average

TrustScore 3 out of 5

364 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 2 weeks

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3.2

All reviews

(364)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

As on previous occasions

As on previous occasions, everything very well, in order and with everything Offered. independent of the professionalism, personal and friendly attention of Tomás Pujols, I am invited to continue my plans with Rental

July 1, 2022
Rated 5 out of 5 stars

Quick respond...and a nice Harley :)

Made a request for a Harley Davidson online. The order was confirmed within seconds, and after a few minutes they confirmed they had the right Harley for me.
Great service in Malaga, Spain, delivered by Autos Lido.
All good! I'll be back.

June 29, 2022
Unprompted review
Rated 1 out of 5 stars

Booked 2 motorbikes which was aproved

Booked 2 motorbikes which was aproved, payed for them, drove 30min to the rental place and then have been told that they don’t have any of them.

Why aprove booking without checking with rental place?

Very disappointed. Spain, Girona

June 22, 2022
Unprompted review
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Reply from Rentalmotorbike

Dear Gabija,
Thank you for your comment.

First of all we are sorry for what happened, it was a coordination and organization error of the shop, who accepted your Booking. On our part we don't accept any reservation without checking availability with our partners in destination, we were equally surprised that they didn't have the bikes available in the end.

Again a thousand apologies from the RMB Team.

Best regards

Rated 4 out of 5 stars

Quick and easy way to rent a motorbike…

Quick and easy way to rent a motorbike in Paphos Cyprus from TT Motorcycles. Reasonable prices with a good range of well prepared machines. Staff eager to please in the typically Cypriot way. Great way to tour around the island. I would however advise you to take your own crash helmet and jacket, etc as the ones I had were in need of cleaning! Apart from that, I would recommend them.

June 20, 2022
Unprompted review
Rated 2 out of 5 stars

Unreliable

My correspondence with people from the company was mostly pleasant, but it should be better communicated that rentalmotorbike.com doesn't maintain its own bike inventory and does not make any guarantees for its service.

My experience: I booked a couple bikes so my girlfriend and I could spend a day riding around a national park near Porto. Soon after booking, I get a message from someone at the site saying that the models we booked aren't available and he was looking for substitutes. I say ok, fine, and to let us know if he finds the substitutes.

After some back and forth regarding which models we'd be comfortable riding, we're told there are 2 bikes in stock and we're all set. Great.

The evening before our planned trip to the park, I get an automatic email saying our reservation was cancelled, unaccompanied by any sort of explanation. I reach out to someone else at the company after not getting a response from the original agent, and they inform me that there are actually no bikes available and that they'd initiate a refund soon. So much for that plan, I guess we'll just spend another day walking around Porto, which is what we did, and it was disappointing. We did, at least, get our deposit refunded pretty quickly.

Overall, it was a pretty negative experience. Some disclaimers for people thinking about using RentalMotorbike:

1) I suspect many of the bikes advertised on the site are never in stock at the suppliers, and are simply there to get people's attention.

2) The rental agreements are based on relationships that RentalMotorbike has with local suppliers. They are only as reliable as their suppliers, and this is not clear from the messaging on the website. In the FAQ on the site it says availability is guaranteed, but based on my experience and other people's reviews, this is not the case!

June 14, 2022
Unprompted review
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Reply from Rentalmotorbike

Dear Gerald,
Thank you for your comment, we have been reviewing your case and we are very sorry for what happened. Unfortunately in high season sometimes mistakes like this happen.

The bikes we have on our website are the bikes that our affiliates have in fleet, when making the reservation our website specifies that the availability of the bikes is on demand, our reservations department has a period of 48 hours to confirm if the bikes are available or not. As I said before, in your case there was an error that we have tried to communicate in advance.

RMB Team apologizes to you for what happened.

Rated 3 out of 5 stars

Bad partenership!

Unfortunatly, this company do business with unreliable company like Jota Cafe in Barcelona (see review on Trust Pilot) so I ended up having a very bad rental experience and mess up my vacation. On the other hand, they respond quickly, refund there part of the rental and help to recover a small amount of the cancellation from Jota Café.

June 9, 2022
Unprompted review
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Reply from Rentalmotorbike

Dear Eric ,
Thank you very much for helping us to improve, we are sorry for what happened, we try to do our best to live up to your expectations.

It will always be a pleasure to serve you, the RMB team is waiting for you soon.

Best regards.

Rated 3 out of 5 stars

The Website was nice to use

The Website was nice to use. We booked 2 Scooters separately, for my reservation we couldn’t get one and got a call from Rentalmotorbike in the morning to tell us this and manage to get me a shifter bike. Service was nice despite a few language problems 😅 but turned out our Rentalcompany where we picked up the bike didn’t got the Confirmation from Rentalmotorbikes and we where lucky that the bike still wasn’t reserved for somebody else. But everything worked out at the end.

June 8, 2022
Unprompted review
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Reply from Rentalmotorbike

Dear Michael,

Thank you very much for your feedback, it helps us to improve.
We are glad that finally your experience was pleasant despite the small changes and mistakes. We will be happy to assist you on your next trip.

Best regards from the RMB team

Rated 5 out of 5 stars

Loves from Boris, M (Deus) & N

We rentet a bike in Iceland. The staff was very serviceminded and friendly. Everything went smoothly. We got a perfect bike without any problems with at all. We will recommend this place to anyone wanting to rent a motorbike. Definetely a great way to explore the beautiful nature of Iceland.

June 8, 2022
Unprompted review
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Reply from Rentalmotorbike

Estimated Anmelder,

Thank you very much for your comment.
We are delighted to hear that your experience with us and our affiliates was excellent, it will be a pleasure to assist you again and again.

A big hug from the RMB team

Rated 1 out of 5 stars

Horrible la peor experiencia que pude…

Horrible la peor experiencia que pude tener. Nos dejaron tirados en Faro y no existía la moto. Despues de perder toda la tarde nos dijeron que tenian otra pero que teniamos que pagar otros 100 euros por ser mas cara. Al final nos dejaron sin ninguna moto. No caigais.

June 7, 2022
Unprompted review
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Reply from Rentalmotorbike

Buenas tardes Pablo, gracias por sus cometarios.

Tal como se comunicó en el momento de la recogida lamentablemente la empresa de alquiler que usted eligió cerro semanas después de confirmar la reserva debido a la crisis, por desgracia no comunicó el cierre a nuestra central y no pudimos advertir-le a tiempo.

Tal como le informó nuestra agente de viajes durante su llamada no había motos de 50cc en la zona. En este sentido le ofrecimos 40€ gratuitos en motos alternativas de mayor cilindrada.

Usted pago 6,86€ por esta reserva que fueron devueltos en su totalidad, adicionalmente le hemos abonado gastos por valor de 15,66, más 40€ por las molestias, tal como acordamos con nuestro departamento de atención al cliente, en total 55,66€ han sido ingresados en su cuenta en concepto de atención comercial, supone un 140% más que total de su reserva.

Con todo lamentamos lo ocurrido y que una vez aceptada finalmente nos sea suficiente compensación.

Seguimos a su servicio para cualquier sugerencia.

Reciba un saludo cordial

RMB Team

Rated 5 out of 5 stars

Absolutely the best

Absolutely the best. They up-graded my bike to a Yamaha Tenere 700 without charge because the one I had chosen was discontinued. Everything was perfect, clothing, gloves, helmet. Very nice people to deal with. I would recommend them to anyone coming to Madeira to enjoy its amazing roads. The Yam is the bike to choose, it's perfectly suited to the roads in Madeira.

June 1, 2022
Unprompted review
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Reply from Rentalmotorbike

Hello Roger,
Thank you very much for sharing your experience with us, it is always a pleasure to live up to your expectations. The rentalmotorbike team is looking forward to your next adventures.

Best regards.
RMB Team

Rated 1 out of 5 stars

NO COMMUNICATION OR REFUND after they can't deliver motorbike advertised

Rented a HARLEY DAVIDSON for STURGIS 2022 RALLY. The full amount was paid. Received an e-mail from them after 2 weeks! saying that they can't give the same bike at the same price. Must choose a $500! more expensive model (a model that will not suit my needs).
I requested a refund, but without success.
The same bike with the same price is still being advertised on their website for this period. Why do they keep on misleading the people. No communication after 6 days after I canceled the order and requested a refund. Should I be worried? I can not book a next motorbike with another company if I do not receive my funds paid to rentalbike.com.
When will I receive my refund!!!!

I am happy to say that the full refund was received 2 days after this review

May 23, 2022
Unprompted review
Rentalmotorbike logo

Reply from Rentalmotorbike

HI Henriette, first of all, sorry for our late answer.

Unfortunately they do not deliver the expected motorcycles, we have closed our availabilities and closed our base during the days of Sturgis

Well, we just cancel your Booking and refund your money
If will take 3 – 4 days to arrive to your acount

Once again sorry and thank’s!
RMB Team

=============================================
Dear Henriette, we update response to June 07.
According to our information, this refund was made on May 23.

Today June 7 must be in your bank. Please check that on your account or contact our department to resolve possible incidents.

We are sorry that the model finally provided was not the one chosen, during the week of Sturgis the availability varies, this year we also have delays in the planned bikes deliveries.

We remain at your service

RMB Team

Rated 5 out of 5 stars

Cheapest on market

They were very professional, the bike was properly inspected, with a full tank, they provided helmets, and over all was a very pleasant experience. If you don't own a credit cart and instead pey with a debit card, there is a surcharge of 20% from the insurance company, but even with that is the cheapest price on the market. I paid 84 EUR for 3 days with a Honda Pantheon 125 ( return on Saturday tax 10 euro) so 28 EUR per day, as opposed to 40-45eur / day at other firms. For 200 km i paid 11 EUR in gas. Would recommend!

May 18, 2022
Unprompted review
Rated 5 out of 5 stars

Rentalmotorbike worked great for me

Rentalmotorbike worked great for me. Rented a motorcycle in Vienna, that was delivered to the airport upon my arrival and picked up at the airport hotel when I departed back to California. I had tried to use Bikebooking.com but they turned out to be a ridiculous joke, sending me incorrect information, charging me a depost that took them over a month to reimburse --- because they could NOT provide me with a motorcycle etc.... The bottom line is that Rentalmotorbike was flawless. I received a call from a manager to insure everything was going well, they provided just what I requested and even gave me a discount. I highly recommend Rentalmotorbike.com as they are professional, polite, and deliver what they promise. I will definitely being using Rentalmotorbike.com in the future!!

April 26, 2022
Unprompted review
Rated 1 out of 5 stars

REFUND PAID MONEY IN ADVANCE

Good morning, I'm writing here a case that happened to me before starting the process with PayPal and if I need to with a lawyer.

1.On 13.04.22 I placed an order for a BMW 400 motorcycle or similar ... I received an immediate message that my package was being processed and I had to wait for final confirmation
A day has passed (more than 24 hours) and I have not received any notification of confirmation or no confirmation.
2. When placing an order I paid 25.26 Euros for a order as part of a 3 day order payment

3. The next day I called the company to get an explanation as to whether there was approval or not.
4. I called customer service twice, answered pretty quickly, was told they sent an email that my order was not confirmed because the store is closed (I have no idea which store I made an order at RENTALMOTORBIKE) Opening hours Monday-Sunday 08: 00-21: 00.
5.I was told that there is the same motorcycle in another but more expensive place, so I told them if you can not give service which I ordered then cancel the order because you do not meet the conditions.
I've been told okay since I do not see or hear anything in the RENTALMOTORBIKE company
6.I saw that they wrote here that this is the way to get a refund for a service I did not receive
So I'm asking for a refund.
For questions or details please send an email to
number of booking1000079446

April 19, 2022
Unprompted review
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Reply from Rentalmotorbike

Good afternoon Yehuda,

From Rentalmotorbike, we apologize for the delay of the refund.
Your refund is already processed today 19/04.

Paypal refunds are processed in 24 working hours but in this case coincides with two holidays, Friday and Monday, apart from the weekend, that is why the delay of the refund.

Again we apologize for the delay.

Best regards

Rated 2 out of 5 stars

Pretty much never renting from rentalmtorbike.com again.

We rented in Tenerrife a scooter, 2 months in advance, and when we got there we recived a scooter that was cheaper to buy than the cost of our rental. Sure enought it broke down after 4 days, it was dangerous to drive because of bad sterring and it eat gas like a car.
After getting another scooter, that was marginaly better, but overheated very fast we pretty much just used it to short trips.
oh yeah, we called rentalmotobike.com, and they said they could;t do anything about it, just give me like 50 euros back (fron 400 euros) and just told us we should talk to the agancy that rented us the scooter...even thow we rented the scooter from rentalmotorbike.com.
the good: Didn't had to leave a deposit, witch considering the state of the products it whould have been a joke.
The guys from the agency tried to give me another scooter as fast as possible, but still we lost a full day.

Conclusion: never renting from rentalmotorbike.com again, because they don't really have control over the products the agencys rent out to customers.

And another thing, we made a reservation on the website at rentalmotorbike.com, payed the deposit, and we wore told that there are no scooter available, weven thow we already m
ade the reservation and payed the deposit, so we had to pay more for another scooter, the one that broke down.

January 12, 2022
Unprompted review
Rated 1 out of 5 stars

Don’t be fooled by the pictures

I have booked a nice cafe racer but received a wreck. They are just catfishing people with nice photos but the bikes that they offer was not even standing close to a cafe racer. When I pointed out my problem, they replied that according to them everything is okay.

January 4, 2022
Unprompted review

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