All the houses,you are proposed to me, are good, but I can contact any landlord. I can't see helpful.
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Review summary
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Reviews shaping this summary
As others have stated they use old adverts make you pay £1 to view details only then to be told it’s let.. when I then searched the let property it had been let over a year ago.. absolute scammers the... See more
Company replied
i would not even rate it 1 star, from the start i was interested in a property and it was pay the fee of £1 for landlords details. No details were given what they did do was steel £35 out of my bank.... See more
Company replied
Whilst looking for a property, a barn conversion came up with an amazing staircase in the centre of the room, something you'd see in a movie. The button said 'Contact Landlord'. When you do, there is... See more
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Company details
Written by the company
Looking for your next rental property? Renthero is your best choice! At Renthero, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Renthero offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Renthero, we strive to make your rental journey simple, transparent, and completely stress-free.
Contact info
United Kingdom
- info@renthero.co.uk
- renthero.co.uk
2.1
Poor
173 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Avoid at all costs extra £35 cost
Avoid at all costs. Was charged £5 to contact landlord. Then less than 2 weeks later they have taken£35 out of my account. I can’t get any info regarding this on email from them when I signed up.
Absolute scam. Terrible .
March 25, 2026
Unprompted review
Reply from RentHero UK
Hi Jayne,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how concerning and frustrating this situation must be.
Our subscription terms, including the transition from trial to full membership, are outlined during sign-up and in the confirmation email received. However, we’d like to review your account to clarify the charges and ensure everything has been handled correctly.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
RentHero Team
A truly incredible experience
A truly incredible experience! Prompt service! Courtesy! Professionalism! These are just a few things I experienced with our collaboration! Thank you!
March 20, 2026
Unprompted review
Reply from RentHero UK
Hi Petros,
Thank you so much for your kind words. We’re delighted to hear that you had such a positive experience and that our team’s prompt service and professionalism made a difference.
We truly appreciate your support and are glad we could assist you. We’re here if you need any further assistance :)
Kind regards,
RentHero Team
I want to cancel the subscription which…
I want to cancel the subscription which was meant to be free trail and all the properties you get if you want to contact the landlord you have to pay and now they been trying to get £35 from my account but my bank won't let you and I want this to stop as I'm not interested anymore.
March 4, 2026
Unprompted review
Reply from RentHero UK
Hi Emily,
Thank you for your message. We’re sorry to hear about the confusion and understand how concerning it can be to see attempted charges from your account.
We’d like to clarify that trial subscriptions convert into a paid subscription if not cancelled within the trial period, as explained in our Terms and Conditions and the confirmation email received at the time of sign-up.
To ensure no further payments are attempted, we requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
RentHero Team
WARNING - SCAM
WARNING - this is a SCAM COMPANY
It misrepresented that I could contact private landlords directly, but I had to subscribe and pay £4, which I did. When I then clicked on listings to contact, it turned out they were old listing and I was directed to agents, NOT landlords, and the properties were already off the market. When you email info@ it bounces to their FAQ. When you click on FAQ, the link is broken. When you call the number listed on site it is dead.
March 4, 2026
Unprompted review
Reply from RentHero UK
Hi Sarah,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
RentHero is a property search platform that aggregates listings from multiple sources to help users find rentals in one place. In many cases, the contact will be with the advertiser of the listing, which may be an agent or property manager rather than a private landlord. Property availability can also change quickly, and while we aim to keep listings as up to date as possible, some may no longer be available.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
RentHero Team
Reply from RentHero UK
Hi Adebola,
Thank you for your kind review!
We’re very pleased to hear that you had a great experience with our service. Feedback like this means a lot to our team and motivates us to continue improving the platform for all users.
If you ever need any assistance in the future, please don’t hesitate to reach out — we’ll be happy to help.
Best regards,
RentHero Team
Great service from Nikki
Great service from Nikki! I had an issue cancelling my subscription and Nikki dealt with it quickly. Support team were easy to contact and very helpful. Thanks again
March 1, 2026
Unprompted review
Reply from RentHero UK
Hi Tom,
Thank you so much for your kind words! We’re really pleased to hear that our team was able to assist you quickly and that you found our support team easy to reach and helpful.
Your feedback means a lot to us and will definitely be shared with Nikki and the team. We’re always here if you need anything in the future.
Best regards,
RentHero Team
Been wrongfully charged £35 after…
Been wrongfully charged £35 after cancelling a while a go. Tired to get in contact and no help at all.
March 2, 2026
Unprompted review
Reply from RentHero UK
Hi Charlotte,
We’re really sorry to hear this and completely understand how frustrating it must feel to see a charge after you believe you cancelled your subscription.
If a cancellation is completed successfully, no further payments should be taken, so we would genuinely like to review your account to see what may have happened here. Sometimes issues occur if there was a typo in the email used to register, or if the cancellation process was not fully finalised.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Best regards,
RentHero Team
Does not advertise privately rented…
Does not advertise privately rented landlords. Takes and money and directs to other sites.
February 24, 2026
Unprompted review
Reply from RentHero UK
Hi Lauren,
We’re very sorry to hear about your experience. To clarify, Rentola is a property aggregator — we display listings from multiple sources to make searching easier, but we do not directly manage private landlords’ listings or their contact details.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Thank you for sharing your feedback — it helps us improve transparency and support for all users.
Best regards,
RentHero Team
Dragana has good communication skills…
Dragana has good communication skills actually helpful make sure to keep him and deserves promotion stick to it.
February 3, 2026
Unprompted review
Reply from RentHero UK
Hey Syed!
Thank you so much for your kind words and for taking the time to leave this wonderful review! 🌟
We’re thrilled to hear that Dragana was helpful and communicated so well — we’ll be sure to pass your feedback on. Your encouragement means a lot, and it’s great to know our team’s efforts are making a difference.
Thanks again for sharing your experience, and we look forward to continuing to support you!
Warm regards,
The RentHero Team
Reply from RentHero UK
Hi Eude,
Thank you very much for your positive feedback! We’re really happy to hear that you had a great experience with our service.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out — we’re always happy to help.
Kind regards,
The RentHero Team
Deducted £35 without informing me.
Deducted £35 without informing me.
So unfair unethical
£1 was a scam
Refund my money
February 8, 2026
Unprompted review
Reply from RentHero UK
Hello William,
Thank you for sharing your feedback. We’re very sorry to hear about your frustration. Subscriptions begin with a trial period at a reduced rate, and if not cancelled within that window, the subscription continues at the standard rate, as outlined in the terms accepted during registration.
We understand how unexpected charges can be concerning, and we’d like the opportunity to review your account and clarify exactly what happened in your case.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
RentHero Team
Great service
Great service, they sorted out a problem that was working me quite a lot but they resolved the situation really quick.
Trustworthy Site.Good People.
Thank You.
L.H
February 5, 2026
Unprompted review
Reply from RentHero UK
Hey!
Thank you so much for your kind feedback! We’re delighted to hear that our team was able to resolve the issue quickly and that you had a positive experience with our service.
Your trust and appreciation mean a great deal to us, and we’re glad we could assist you effectively. If you ever need help again or have any questions in the future, our team is always here to support you.
Kind regards,
RentHero Team
Scammers!
Scammers!! Dont sign up! Blocked it at all cost
I signed up thinking I can contact the landlord directly but renthero only takes you to the estate agents which is free.
February 2, 2026
Unprompted review
Reply from RentHero UK
Hello,
We’re sorry to hear you feel this way. RentHero is a legitimate subscription service, and all pricing and renewal details are shown during sign-up before any payment is made.
We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. Unfortunately, we did not receive a reply.
In our message, we believe we clearly explained that you registered on our platform for your property search and later chose to cancel your subscription during the trial period, with no charges applied. We hope the cancellation process worked smoothly for you and that no further issues have come up since.
We also clarified that RentHero works as a rental listings aggregator, bringing together properties from multiple sources in one place, with access to contact details included as part of the premium service. We completely understand that this type of service may not suit everyone, and that can understandably lead to disappointment if expectations weren’t met.
If you wish, you can still reply to our email, and we will be more than happy to clarify any further misunderstandings.
Kind regards,
RentHero Team
Helpful
Hi
Abhinav was very helpful and he solved my issues. He went above and beyond. Thank you for your help!!!!
January 29, 2026
Unprompted review
Reply from RentHero UK
Hello Laboni,
Thank you so much for your kind words! We’re really happy to hear that Abhinav was able to help and go the extra mile to resolve your issue.
Your feedback means a lot to us and will be shared with him and the team. If you ever need assistance again, we’re always here to help.
Kind regards,
RentHero Team
Reply from RentHero UK
Hello Lucio,
We’re sorry to see this and appreciate you sharing your view.
RentHero is a legitimate service, and we understand how frustrating it can feel if your experience didn’t meet expectations. We’d really like the opportunity to look into what happened in your case and clarify any concerns.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
RentHero Team
THIS WEBSITE IS A SCAM COMPANY
THIS WEBSITE IS A SCAM COMPANY. WARNING TO ALL USERS!
This website generates snippets of information from Google and they do not have permission or authority to list any of the properties on their website. Not only that, they attach pictures to the wrong addresses and the rental prices advertised are incorrect (cheaper than should be). I have emailed this company previously to remove one of our properties but no action has been taken. We will be taken further action is they don't respond promptly.
Please read all of the previous reviews. They take a one-off fee and then take a subscription fee the month after, which the majority of people weren't aware of.
January 7, 2026
Unprompted review
Reply from RentHero UK
Hello Charlotte,
Thank you for sharing your concerns. We take feedback like this seriously.
RentHero operates as a rental listings aggregator, collecting publicly available property advertisements from multiple external sources to help users search in one place. We do not claim ownership of listings, and the content (including prices, photos, and availability) is provided by the original advertisers. That said, if any listing is incorrect or should be removed, we absolutely want to address it.
We’re sorry to hear that you previously contacted us without resolution. To investigate this properly and act promptly, we’ve requested your details via Trustpilot’s secure system so our support team can review the specific listing(s) and respond directly.
Regarding billing, the trial fee and subscription terms are presented during registration and in confirmation emails. We understand this can still cause confusion, and we’re always happy to review individual cases.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
RentHero Team
Scammers
Scammers. Signed me up for a fake subscription and got away with it. Phone number is not listed.
November 30, 2025
Unprompted review
Reply from RentHero UK
Hello Anita,
Thank you for your review. We’re sorry for the frustration caused.
The initial payment is part of a trial, and the subscription continues only if it isn’t cancelled before the trial ends. This is shown during sign-up and in the confirmation email.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
RentHero Team
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