Horrible experience. Was unjustly charged over $500 on my credit cards and customer service was a nightmare. The company does not refund. I used it one time to message 1 landlord and the place was a d... See more
Company replied
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I think your customer service is great. I issued a complaint that I had been wrongly charged and detailed what happened to Ron who eventually helped me get a partial refund while explaining to me the... See more
Company replied
I have subscribed from the website to find an apartment & paid $2 for trial period of 7 days. After finding a suitable apartment from other property agents, I would like to cancel the subscription, ot... See more
Company replied
This is a PURE SCAM! This website did not remind me if I want to renew my trial subscription. Very fraudulent! UPDATE: Rendola gave me a partial refund after realizing their own mistake of no... See more
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Company details
Written by the company
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Contact info
2.8
Average
73 reviews
Replied to 88% of negative reviews
Typically takes over 1 month to reply
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Rentola Shady Subscription Charges SCAM
Rentola's webpage does not CLEARLY state that after a week you will be charged, $55 for an ongoing subscription! I was just advised of this fraudulent and deceptive charge from my credit card company. This clause is well hidden in the small print and seriously abuses the rights of customers. It should be made clear when you sign up for the $2 trial period. I will be filing a report with the Better Business Bureau. I want my money back, I cannot afford this excessive charge and your site was completely useless in helping me find an apartment. You should be ashamed of yourselves taking advantage of people this way. Horrible organization! Also this operations runs out of the UK not even in CANADA! Stay away from it!
March 2, 2025
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello,
We’re sorry to hear about your experience and understand your frustration. Rentola offers a trial for a small fee, and if it is not cancelled before the end of the trial period, the subscription automatically continues at the standard rate. All details about the trial, subscription, and billing are clearly outlined during sign-up and in the Terms and Conditions agreed to by all users.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
this site is scam you cant talk to…
this site is scam you cant talk to anyone to view a property
March 3, 2025
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello,
We’re sorry abour your negative experience. Please note that Rentola is a platform that provides access to rental listings and the contact details of landlords, property managers, and agencies. We do not manage the properties ourselves, and it is up to the landlords or agents to respond to inquiries and arrange viewings.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
I have subscribed from the website to…
I have subscribed from the website to find an apartment & paid $2 for trial period of 7 days. After finding a suitable apartment from other property agents, I would like to cancel the subscription, otherwise I will be charged monthly. As I didn't know how to cancel the subscription. I left a message and Abhinav helped me to unsubscribe the website effectively to avoid being charged.
February 14, 2025
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello,
Thank you so much for your review! We’re very glad to hear that Abhinav was able to assist you in cancelling your subscription and ensuring you were not charged further. Your experience is important to us, and we’re happy to know our support team could provide timely and effective help.
Best regards,
Rentola Team
Basement apartment in Brampton area for rent
Great service from your team member
December 11, 2024
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello Celia,
Thank you for your feedback! We’re very happy to hear that you had a positive experience and that our team was able to assist you.
Best regards,
Rentola Team
Do not trust this site
Do not trust this site. You have to sign up for $1e for a free trial if you want to message a landlord you must pay for a subscription. Once I signed up after a few days I could NOT cancel my subscription after following the process did not receive email confirm-there is NO customer service and I have emailed info@rentola and get back bot responses to links on how to cancel membership. There is no way to remove your credit card information off the site either. I have spent too much time trying to get out of this membership "free trial" that they will charge you 39.99 every month for a service that just takes info from other websites . They do not really deal directly with any landlords they just gather what's already out there and put on their site and make it very very difficult to cancel. Really bad site
November 23, 2024
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello,
We’re sorry to hear about your experience. We would like to clarify a few points regarding how Rentola works:
Our trial is offered for a small fee, and if it is not cancelled before the trial period ends, it automatically continues as a full subscription at the standard monthly rate. This is clearly outlined during sign-up and in the Terms and Conditions.
We also provide a platform to access rental listings and contact details from landlords, property managers, and agencies. We do not own these listings, and it is the responsibility of the listing owner to update or remove them.
The emails subscription confirmation and cancellation are sent automatically upon the action taken. If you did not receive them, please check your spam or junk folder, as this is dependent on your email provider and settings.
To help you manage your subscription, including cancellation or account queries, our support team is available via the contact form on our website. This is the proper channel for assistance rather than replying to automated emails which our team won't receive.
For security reasons, we do not store CVV codes or full credit card numbers on our platform, but you can manage your subscription and payment method securely via your account and if you wish to delete your account this is also possible and our support team can assist with this.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Reply from Rentola.ca - Making property search smarter
Hello,
Thank you for your kind feedback! We really appreciate it and are delighted to hear that you had a positive experience with our platform and services. Your support encourages us to continue providing comprehensive and efficient service to all our users.
Best regards,
Rentola Team
Fraudulent
The site tried to defraud me for $55 when I never used their services. They misrepresent property to attract attention. After I approved the $2 and paid it, they believed they already had my card details. They tried to withdraw $55 from my account without my approval. When you visit their site to remove your card or update it, they only allow the CVV or the EXPIRE date. The card number can not be changed. That is a sign of desperation and preplanned to defraud people. Avoid them.
September 7, 2024
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello,
We’re sorry to hear about your experience.
Please note that Rentola offers a trial for a small fee, and if the trial is not cancelled before it ends, the subscription automatically renews at the standard price, as clearly outlined during sign-up and in our Terms and Conditions. This is a normal and standard procedure, as our service operates on a subscription basis rather than a one-time payment and all users are informed of this on signup.
All payments are processed securely according to the information provided during registration and the account can be deleted and our support team deals with these requests.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
good guide to find a home
good guide to find a home, though sometimes landlords they dont update their current prices
September 5, 2024
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello Jonathan,
Thank you so much for your feedback! We’re glad to hear that you find Rentola helpful for finding a home.
We would just like to add that all listings are provided by landlords, agencies, and property managers, and the listings, including prices are updated at their discretion.
Best regards,
Rentola Team
Complete lack of transparency and…
Complete lack of transparency and definitely takes advantage of the obscurity in their terms and conditions. I paid the $2 required for a test period of 1 week and got billed $55 immediately after without any notice beforehand on the same day that I cancelled the subscription. Spare yourself and use one of the countless free platforms out there, they do not provide any unique or valuable service whatsoever and simply prey on desperate customers navigating an unfavourable market.
August 18, 2024
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello,
We’re sorry to hear about your experience and understand your concerns. Please know that our trial offer and subsequent subscription renewal are clearly outlined during the sign-up process and in the Terms and Conditions accepted by all users.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Was a super great service ,really…
Was a super great service ,really polite person and I do appreciate so much the personal that thank you so much
June 24, 2024
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello,
Thank you for your kind words! We're delighted to hear that you had a great experience and found our team polite and helpful. Your appreciation means a lot to us.
Best regards,
Rentola.ca
got the house i wanted
May 31, 2024
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello,
Thank you for your review.
Congratulations on your new home! We are happy that we were able to help you find what you were looking for.
Have a nice day!
Best regards
Rentola.ca
A total scam of a website
A total scam of a website; don't waste your money. I purchased one month subscription and then cancelled, so they offered me 14 days extension only to bill me full month extension at the end of the 13th day. They did not clearly specify that auto renewal of premium subscription will happen and when made a dispute on it they simply use the terms and conditions as excuses. They have implication that the subscription is only renewed for 14 days....customer service is a waste and people at the other end might as well be robots...they might be AI tbh.
May 24, 2024
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello Lubaba Nusrat,
Thank you for taking the time to provide us with your feedback.
We are sorry to hear that you are not satisfied with our service and your experience with us.
We value the experience of our users. It is important to note that we communicate costs before, during and after registration. Our subscription terms are explicitly presented during the registration process, which requires you to accept them. Once you have registered, you will also receive an email to your registered address with your purchase receipt and cost. You can cancel your subscription by logging into your profile or by contacting customer services via our contact form.
We have asked for your contact details so that we can get in touch with you and make a second assessment of your case.
Unfortunately, we do not have your contact details so that we can review your case.
You can always contact us by using our contact form, which you can find under Questions and Answers.
Best regards,
Rentola.ca
This organization is very visible and…
This organization is very visible and they put a human face to any issue raised. Genuine concerns are thoroughly investigated and appropriate support provided.
May 7, 2024
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello Nathaniel,
Thank you for your wonderful feedback! We're committed to being visible and approachable, ensuring every concern is heard and addressed with care. Your recognition means a lot to us, and we'll continue striving to provide genuine support and thorough investigations. If you ever need assistance again, don't hesitate to reach out.
Best regards,
Renola.ca
THIS IS A SCAM
THIS IS A SCAM. Please stay away from this website. I wanted to find an apartment. In the fast life we have, I did not mind them taking 2$ for the service. However, this is a trick to get you to provide your card information and also agree to terms (which anyone rarely reads) for them to take 55$ in a week as a monthly subscription. If they were genuine they would warn you via email a day or 2 before the charge. Please stay away from them for peace of mind.
On the same day I was charged 55$ I immediately cancelled the subscription and emailed Rentola to return my money. They seem to have an automated reply that says the 55$ is in their terms and conditions. I then wrote this review on Trustpilot to warn others. Only then did Rentola email me basically trying to take down my comment which I refused. After a series of emails the lady offered to return half the money which I also refused and instead contacted my credit card company about this fraud. Thankfully, the credit card campany has accepted my claim and I will get a full refund from Rentola. This shows that I was right and Rentola was wrong. What if Rentola's terms had said the subscription fee is 1000$ or 10,000, or 1,000,000$? Does that mean that by clicking 'I accept' I would be indebted to them that much? Just clicking I accept but not consuming any of your services should be enough grounds to fully refund my money especially if I cancel the same day. Rentola you are wrong and a fraud causing so much pain for your greed.
November 26, 2023
Reply from Rentola.ca - Making property search smarter
Hello ,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
When creating a subscription with us, it costs a lower amount in the intro period - afterwards you are charged standard price for each subscription period until you choose to cancel the subscription. This is brought to your attention when you register and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a confirmation email with the terms and condition clearly stated.
If you do not wish to continue the premium membership, you can cancel anytime via your account settings or by contacting customer service.
We have been in contact with you via email and offered you a solution which you did not accept.
Best regards
Rentola.ca
Hi,I just wanted to tell that Yasmine…
Hi,I just wanted to tell that Yasmine from support services made a miracle for me and I’m incredibly thankful for her! Professional work!
November 3, 2023
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hi Alina,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Yasmine has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
Sara
Rentola.com
I think your customer service is great
I think your customer service is great. I issued a complaint that I had been wrongly charged and detailed what happened to Ron who eventually helped me get a partial refund while explaining to me the terms on which the charge was made. He was kind, professional, and patient, and thanks to him I received the partial refund yesterday.
October 17, 2023
Unprompted review
Reply from Rentola.ca - Making property search smarter
Dear Connoisseurs,
Thank you for sharing your experience with our customer service. We're pleased to hear that Ron provided you with great assistance in resolving the issue of the wrongful charge. We take pride in our team's professionalism and their dedication to helping our customers.
If you have any more questions or require further assistance, please feel free to reach out. We're here to help, and your satisfaction is important to us.
Thank you for choosing our services, and we look forward to serving you again in the future.
Best regards,
Rentola.ca team
Rentola helped with the searching…
Rentola helped with the searching process and made things a lot easier! Would definitely recommend!
September 22, 2023
Unprompted review
Reply from Rentola.ca - Making property search smarter
Dear Ashley,
Thank you for leaving a positive review! We are thrilled to hear that Rentola made your searching process easier. Your recommendation means a lot to us and we appreciate your trust in our services.
We hope to assist you again in the future.
Kind regards,
Rentola Team
HARDCORE SCAMMERS!
SCAMMERS! DO NOT ENTER YOUR CREDIT CARD INFO, OR YOU WILL BE CANCELLING YOIR CREDIT CARD!
September 14, 2023
Reply from Rentola.ca - Making property search smarter
Dear valued customer,
Thank you for your review. We apologize for any inconvenience you may have experienced. We take these allegations seriously and assure you that the security of our customers' information is of the utmost importance to us.
We requested your contact information because we want the chance to address the problem you're encountering and enhance your experience with us. Regrettably, we haven't received any contact details from you.
Please don't hesitate to reach out to us through our website, where our customer service team is available to assist you.
Kind regards,
Rentola.ca Team
Returns
I didn't read the terms and conditions of my subscription to rentola.ca and they started charging my account. I contacted rentola for help and Rohn was very attentive and kind to me and helped me solve the problem. Thank you Rohn for your help, you helped me a lot. P.S. Always read the terms of your subscription carefully and you will not be in an awkward position. If you need to find a place to live quickly, check out rentola.ca
July 19, 2023
Unprompted review
Reply from Rentola.ca - Making property search smarter
Dear Jenya,
Thank you for your feedback!
We're glad to hear that Ron was able to assist you effectively with your subscription concern.
We appreciate your reminder to always read the terms and conditions carefully.
Also, we're pleased to hear that you had a positive experience with Rentola.ca when searching for a new place to live.
Thank you for choosing Rentola.ca!
Kind regards,
Rentola Team
I don’t find any benefit with rentola
I don’t find any benefit with rentola. I canceled my account and got the confirmation from them but that are keep trying to charge $55 on my credit card.
Follow up from my previous review.
I contacted Rentola by email (you can find it in the faq) and Ron helped solve the problem. It’s good now. Thank you Ron
September 5, 2023
Unprompted review
Reply from Rentola.ca - Making property search smarter
Dear Linda,
We apologize for any inconvenience you've experienced, and we appreciate your feedback. We requested your contact details to reach out and assist you with resolving the issue you've encountered, specifically the unauthorized charge attempt.
Please rest assured that our team is committed to addressing your concerns and ensuring this matter is resolved to your satisfaction. If you have any additional information or questions, please feel free to share them with us, and we will work diligently to assist you further.
Your satisfaction is important to us, and we're dedicated to rectifying this situation promptly.
Kind regards,
Rentola Team
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