Rentola.ca - Making property search smarter Reviews 73

TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Horrible experience. Was unjustly charged over $500 on my credit cards and customer service was a nightmare. The company does not refund. I used it one time to message 1 landlord and the place was a d... See more

Company replied

Rated 4 out of 5 stars

I think your customer service is great. I issued a complaint that I had been wrongly charged and detailed what happened to Ron who eventually helped me get a partial refund while explaining to me the... See more

Company replied

Rated 5 out of 5 stars

I have subscribed from the website to find an apartment & paid $2 for trial period of 7 days. After finding a suitable apartment from other property agents, I would like to cancel the subscription, ot... See more

Company replied

Rated 5 out of 5 stars

This is a PURE SCAM! This website did not remind me if I want to renew my trial subscription. Very fraudulent! UPDATE: Rendola gave me a partial refund after realizing their own mistake of no... See more

Company replied

Company details

  1. Real Estate Rental Agency

Written by the company

Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.


Contact info

2.8

Average

TrustScore 3 out of 5

73 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

NEVER.

don’t use this. 90% of the properties are fake and they hid how much you will ACTUALLY pay for this pretty well. seriously just use kijiji this is a waste of money. edit. judging by the other review posted after mine i will be calling my credit card company in the morning to inform them of this unauthorized $55 charge they are trying to make. DONT DO THIS THEY WILL TRY TO TAKE YOUR MONEY FOR NO GOOD REASON.

this business is absolutely desperate for me to change this review. news flash i won’t. they shouldn’t need their customers to check if their adds are scams, they should be doing this before they even allow them to be posted. stop contacting me this is just making me more mad about the absolutely poor service this website provides.

August 29, 2023
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Dear Bailee,

Thank you for sharing your feedback with us. We apologize for any negative experience you may have had with our platform. We would like to investigate this matter further and help resolve any unauthorized charges that may have occurred. We have sent you an email but unfortunately we have not received a reply from you.

If you have any further questions or concerns, please don't hesitate to contact us. Your satisfaction is important to us, and we're committed to addressing your feedback and improving our service.

Best regards,
Rentola.ca Team

Rated 4 out of 5 stars

The step/phase-structured company/website

I came across this company while being in desperate search of an urgent rental place for me and my husband. The website seemed to be very helpful with our this need. As per this website, in order to be able to contact the landlords, one had to subscribe and make an instant payment of CAD$2.00. It seemed to be a small for such a well-equipped company with a large clientele. But it turned out, that this initial subscription won't give me access to landlords:(. Now, I was supposed to upgrade my status to VIP for another payment. That was when I got mad and contacted this website, having decided that it was a fishy and untrustworthy one. I was pleasantly surprised by getting the prompt reply and professional customer support from this company/website, along with the refund as was requested.

August 15, 2023
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi ,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

We understand that you were not fully aware that you created a subscription on our website, which led to your account being charged for the renewal of the subscription. In our terms and conditions, which needs to be accepted before payment verification, it is clearly stated that there is a trial period and afterwards you are charged standard price for each subscription period until you choose to cancel the subscription.

Have a great day!

Best regards
Sara
Rentola.ca

Rated 5 out of 5 stars

Nina was very helpful and i appreciate…

Nina was very helpful and i appreciate the extra mile she went for me.

July 4, 2023
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi Oraine,

Thank you very much for your review.

We are glad to hear that you are satisfied with the service that Nina has provided to you.
We will make sure to forward your kind words.

Have a nice day!

Best regards,
Sara
Rentola.co

Rated 4 out of 5 stars

Search for a place to rent on one level. A mobile home is a great option

U at least answered and I’m looking for my daughter who lives and works in Red deer and needs a pet friendly for her her pet cats and an employed adult son

May 23, 2023
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hello Kay,

Thank you for your review.

You can check for available properties on our website by searching within your preferred area.
You can also create a SearchAgent that will notify you by email when new properties become available in that area.

Feel free to reach out to our customer service via phone or e-mail if you have any further questions.

Have a nice day!

Kind regards,
David
Rentola.ca

Rated 5 out of 5 stars

Beautiful Pics & Detailed Descriptions

Beautiful pics on your site with very detailed descriptions of each unit. I'm a Senior & haven't figured out how to check for new offerings as they all seem to look the same when they come through. I'm also trying to figure out how to receive them once per week & not so many daily. But I love your buildings & units you have. I'm hoping to apartment show this summer...thx

May 17, 2023
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi Lori,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards,
David
Rentola.ca

Rated 1 out of 5 stars

My property was fraudulently posted.

I am an investor and real estate broker. My property was posted on Rentola fraudulently and I contacted the website about it by finding the posting and reporting it as fraudulent. They did not respond, so I paid the $2 required fee to contact the fraudster directly to remove my property. Then Rentola demanded I pay a $55 membership fee after they repeatedly did not respond to my emails and complaints. Rentola went as far as to send me daily 2am collection emails stating they would send their claim to Collections!! The gal of this company is inspiring! I would not be surprised if half of the properties listed are fake.

March 7, 2023
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hello Randy,

Thank you for your review. We appreciate you taking the time to give us feedback.

We are sorry to hear that you are not satisfied with our service.

We understand that you were not fully aware that you created a subscription on our website, which led to your account being charged for the renewal of the subscription. In our terms and conditions, which needs to be accepted before payment verification, it is clearly stated that there is a trial period and afterwards you are charged standard price for each subscription period until you choose to cancel the subscription. >https://rentola.ca/terms-and-conditions<

We have reached out to you via email and we would like the opportunity to resolve the issue you are facing and give you a better experience with us.

Please reply to us so we can come to a resolution.

Yours sincerely,
Ron

Rated 4 out of 5 stars

Like Tony the Tiger says you're…

Like Tony the Tiger says you're grrrrrrrr4aaate

February 28, 2023
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi Ek,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
David
Rentola.ca

Rated 5 out of 5 stars

Very prompt,attentive and relevant…

Very prompt,attentive and relevant advice and action with follow up. Great service!

February 17, 2023
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi Paul,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
David
Rentola.ca

Rated 4 out of 5 stars

Good Customer Service

Rover helped me resolve payment issues. Was very professional and courteous towards me.

February 10, 2023
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi Sarah,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
David
Rentola.ca

Rated 5 out of 5 stars

Thank you

Thank you
Great service

December 16, 2022
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Rentola.ca

Rated 5 out of 5 stars

The site is friendly and easy to use

The site is friendly and easy to use, the support is fast and they are customer oriented.

November 22, 2022
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Rentola.com

Rated 3 out of 5 stars

My experience with Rentola was not good, but Mary a support person did clear it up for me so that was good!

My experience with Rentola was not good. However Mary a support person cleared it up for me so that was positive.

November 16, 2022
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi,

Thank you very much for your review! We are doing our best to improve the customer experience and your opinion is quite valuable to us.

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Rentola.com

Rated 5 out of 5 stars

Great customer service experience

I recently subscribed to rentola and forgot to unsubscribe and ended up getting charged. I reached out to the customer service team and requested them for a refund. I was served by Naomi who efficiently and promptly processed my refund. I found the experience to be very seamless.

October 18, 2022
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Rentola.com

Rated 5 out of 5 stars

Good

Good quality of website, and courteous service

November 1, 2022
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Rentola.com

Rated 5 out of 5 stars

Rentola made my search easy

Rentola made my search easy and efficient. Their website gives you the option to create an auto search which is great. It brought at least 5 new rental leads directly into my inbox on a daily basis. Great service! I highly recommend Rentola to anyone that is in the market for a new home or rental.

October 20, 2022
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi ,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards

Rated 4 out of 5 stars

Trust pilot was great

Trust pilot was great. They helped me with my issue in a short period of time.

September 27, 2022
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi ,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards

Rated 5 out of 5 stars

Rentola.ca is an Awesome Resource if…

Rentola.ca is an Awesome Resource if you are looking to List or Rent a place to live. They have excellent and prompt customer service, which I found very helpful! I highly recommend using Rentola.ca. The only negative is that their website is not very smart phone friendly. Vìew it on a computer.

September 18, 2022
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi ,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards

Rated 5 out of 5 stars

Thanks for your help Rover

Thanks for your help Rover, I appreciate your assistance, if I'm looking for another place I'll def come back to Rentola.

September 24, 2022
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi Brittany,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Rentola

Rated 5 out of 5 stars

Easy to use so polite

Easy to use so polite, I felted as if I was talking face to face 👀. Thanks I appreciate

September 8, 2022
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi Herve,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Rentola

Rated 5 out of 5 stars

My husband wasn't used to applying this…

My husband wasn't used to applying this way before and requested me to cancel. I was raised in A Landlord home. I helped clean apartments and helped with the rent payments etc. I did snow removal etc.
We did not use internet ai those days. My family did it for 25 years.
I appreciate you getting back to me. We rented from Sunrealty who were very encouraging to us when we left one place. Saying they would give us a good review in the future. We are supposed to look at a place tonight. Hope it goes well. We may resign on if not. Thanks for everything!

July 12, 2022
Unprompted review
Rentola.ca - Making property search smarter logo

Reply from Rentola.ca - Making property search smarter

Hi Carla,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Rentola

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