I signed up for a free trial on Rentola, but when the trial ended I was automatically charged €39 without any confirmation, even though I paid with Apple Pay. The fact that the trial converts into... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
SCAM! Got €1 from me on a listing that showed to be a long-term listing, and when they send me to the actual website, I realise it's 30 days maximum. It seems I have a difficulty searching for reviews... See more
Company replied
Unfortunately signed up for the free premium week and did not realise ( as it was in the very small print) that I’d be debited after a week if u didn’t cancel- my fault but it’s quite misleading and n... See more
Company replied
A complete nightmare! Rentola offered a one-week trial subscription, which I accepted. They charged me immediately, but none of the landlords I contacted ever replied. When I tried to cancel the su... See more
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Company details
Written by the company
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Contact info
Denmark
- info@rentola.com
- rentola.com
2.3
Poor
682 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Absolute Scam! Rentola Stole My €39 - Stay Away!
Rentola is an absolute disgrace! They scammed me out of €39 for a so-called "service" and now have the audacity to refuse a refund. It’s a blatant money-grab, and their customer service is a joke. Abhinav, the so-called "customer service" rep, was beyond useless. His emails were rude, dismissive, and made it painfully clear that Rentola is nothing but a sham. This company doesn’t care about its customers—they’re only interested in scamming people and taking their money. How are they even allowed to operate?! Rentola is a scam through and through, and Abhinav should learn how to treat people with basic respect. Avoid this platform like the plague!
September 9, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback. We take situations like yours very seriously and would like to clarify.
Rentola provides trial and subscription access in accordance with the terms clearly outlined during registration and detailed in our Terms and Conditions. If the trial is not canceled before it ends, the full subscription price is applied automatically. All listings on the platform are provided and managed by landlords, agencies, or third-party partners, and any fees are set according to the chosen subscription plan.
We regret if your interaction with our customer service team did not meet your expectations. We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
We value your feedback as it helps us improve.
Best regards,
Rentola Team
Abhinav was amazing and helped a lot…
Abhinav was amazing and helped a lot with important information, gave all the details I needed while searching for an apartment. He is a professional, whole communication was really pleasing and it made the whole search much easier.
August 26, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you so much for your kind words! We’re thrilled to hear that Abhinav was able to provide the information and support you needed. Your feedback means a lot to us, and we’ll be sure to pass your message along to him.
Best regards,
Rentola Team
Scammers!
I only registered to view a property (£1 fee), and there was no mentioning of a recurring subscription of £35. I received no emails, notifications or reminders about this. When I contacted customer service email to cancel the subscription, they refused to refund my money! The only way to cancel it is on a computer and not on your device(phone) when you paid the £1 for a trial! Basically a scam! Money grabbing company! I do not recommend this service. Stay away!
August 26, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Kat,
Thank you for sharing your feedback. We understand your concerns and would like to clarify.
Rentola offers a low-cost trial to allow users to explore the platform. The trial and subscription terms, including any recurring charges, are outlined during registration and in our Terms and Conditions. If the trial is not canceled before it ends, the full subscription price is applied automatically. We recommend reviewing subscription terms carefully and canceling before the trial ends if you do not wish to continue.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
I needed to cancel my subscription and…
I needed to cancel my subscription and Abhinad helped me. Great service.
August 21, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Lara,
Thank you for your review! We’re glad to hear that Abhinav was able to help you cancel your subscription and provide great service. Your kind words are much appreciated!
Best regards,
Rentola Team
Thanks to Abhinav!
Thanks to Abhinav!
Quick and very helpfull Support. Super friendly in Addition. Explaint my fault and solve my issue.
August 20, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Christina,
Thank you for your kind feedback! We’re delighted to hear that Abhinav was able to assist you quickly and effectively. Your appreciation means a lot to us, and we’ll be sure to pass your message along to him.
Best regards,
Rentola Team
Scam
Awful experience.I regret the day when i found this website.Paid 1 euro to message a landlord it sent me immediately to another website and it didn't want to open.I didnt use the website after that.A week later i recive a message from my bank that 39 euros are charged for rentola service.I didnt get any warnings that the 1 euro i paid is trial subscription and that is coming to an end and that i will be charged 39 euros.Immediatly after that i canceled my subscription.I read online that they have a good customer service.So i send them an email and politely explained the situation and asked for refund.2 days have passed no response from them.The service they offer is awful.They send you to more trustworthy websites which in my case didnt even open.And they charge 39 euros for this? In short therm this website is scam and what they are doing is pure robbery.They dont have any listings of their own.They are just puting listings from other websites and try to convince you to pay 1 euro so that they can charge 39 euros a week later.
August 14, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for taking the time to share your experience. We understand how frustrating this situation must feel and would like to clarify a few important points.
Rentola offers a low-cost trial that provides temporary access to the platform. The trial and the subsequent subscription price are presented during the registration process and detailed in our Terms and Conditions. If the trial is not canceled before it ends, the subscription continues automatically at the full price. We regret if this was not clear to you at the time of sign-up.
Rentola aggregates listings from landlords, agencies, and third-party partners in order to offer users a broader overview of available rental options. In some cases, contacting a listing may redirect you to the owner’s preferred external platform, which is outside of our technical control.
Regarding customer support, we sincerely apologize if you have not yet received a response. To properly review your account, verify the subscription timeline, and address your refund request, we have securely requested your contact details via Trustpilot. Once shared, our team can locate your account and assist you directly.
We value feedback like yours, as it helps us identify areas where we can improve clarity and user experience.
Best regards,
Rentola Team
Reply from Rentola.com - Making property search smarter
Hello João,
Thank you very much for your kind feedback! We’re delighted to hear that you found the website intuitive and had a positive experience with our customer service. Your support is greatly appreciated and motivates us to keep improving.
Best regards,
Rentola Team
Good support
I rate the support and the operator Abhnhav the best rate
He understood the situation, and operated for the better with kindness and patience
August 5, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you so much for your kind words and positive review! We're thrilled to hear that Abhinav provided you with excellent support and handled your situation with kindness and patience. We strive to offer the best service to our customers, and your feedback motivates us to keep improving. If you ever need further assistance, we're always here to help!
Best regards
Rentola.com
I was mistakenly charged for a…
I was mistakenly charged for a subscription but reached out to the customer service and was kindly refunded. There was no refusal, no complications, everything went through smoothly. Big ups to the team!!
August 5, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your kind words! We're glad to hear that our customer service team was able to assist you promptly and resolve the issue smoothly. Your satisfaction is important to us, and we appreciate you taking the time to share your positive experience.
Best regards,
Rentola.com
Scammy behavior
I registered to review a property (€1 fee), and there was no mention of a recurring subscription (40€). I received no emails, notifications, or reminders about this. When I contacted support the same day I was charged, they refused to refund my money. Basically a scam. I do not recommend this service.
August 2, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for taking the time to write your feedback.
We're genuinely sorry to hear that you aren't satisfied with our service. Please know that we are a legitimate company committed to providing the best experience for our customers. Your experience is important to us, and we'd like the opportunity to assist you and find a solution.
We've requested your contact details so we can get in touch and resolve any concerns.
Looking forward to your cooperation.
Best regards,
Rentola.com
They're just re listing properties from…
They're just re listing properties from trustworthy sources to their website and are charging membership. What a joke, no thank you!
July 30, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello ,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.
We have requested your contact details so we can get in touch with you. Looking forward to your cooperation.
Best regards,
Rentola.com
This is an absolute scam
This is an absolute scam, do not fall for it. They are exploiting vulnerable people. As someone who lives in Oxford it was immediately obvious the prices posted aren’t realistic (£600 for a studio flat in Oxford city centre? If you believe that, I have a bridge to sell you). They relist properties dek. Actual estate agents (even if they have already been taken off the market) and charge money to speak to estate agents, who don’t even work with them so you’ll not be able to speak to someone. Don’t waste your money or time.
July 19, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello ,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.
We have requested your contact details so we can get in touch with you. Looking forward to your cooperation.
Best regards,
Rentola.com
Awesome ....thanks for resolved my…
Awesome ....thanks for resolved my worries ..... 😊😎
July 18, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello
Thank you for your awesome review! We're so glad to hear that we could resolve your worries and bring a smile to your face. 😊😎
If you ever need any more assistance, we're always here to help. Thanks again for your kind words!
Best regards,
Rentola.com
It’s a spam
It’s a spam. Don’t ever subscribe with them. In first week they charge you a pound and another week 34 POUNDS FOR NOTHING. Not even one of those landlords get back to me. DONT TRUST THEM DONT SUBSCRIBE ANYTHING!!!!!
July 4, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for taking the time to provide us with your feedback.
We have requested your details so that we can address the issue you are experiencing and improve your experience with us. Unfortunately, we have not yet received your account information, which limits our ability to investigate your case.
We regret to hear about your negative experience, and we take our users' satisfaction very seriously. Please be aware that all fees are clearly presented before, during, and after the subscription registration process. While our terms and conditions are outlined at registration, we understand that misunderstandings can happen.
Your experience is important to us, and we want to help resolve this matter. You can always reach out to us through our website's FAQ section, where you will find answers to frequently asked questions and a contact form. Once submitted, our customer service team will be happy to assist you.
Best regards,
Rentola.com
Shady and scam business practices.
They have multiple domains and it is not at all clear which domain you are on. I signed up for an account and verified my email address. They sent a receipt that contained no information of purchase or account or domain. The receipt was only a page of disclaimers. When I tried to login with the information of the account I just created, I wasn't able to. That made me think something went wrong when creating my first account so I made another account. I used this for 2 days and then cancelled the free trial period because I realized this was not going to work for me. After I week, I was charged 50€ for a subscription. I immediately contacted them, they told me I had two accounts and I only cancelled one of them. I explained the situation and what happened and how all their communication was unclear they had multiple domains and I had actually created two accounts on two different domains. Nothing in any of their communication indicated this. They refused to refund the charge and make this right. I think they know this happens and they do this on purpose. This is the only business that sends a receipt with no information about the purchase, name of the charge, the charge amount, the account that was created, and a link to the website the account was created on to generate the receipt. All that information would have been helpful to identify the domain AND is standard for any reputable business to do. It appeares Rentola does not do that in order to scam people out of at least one monthly charge. After reading the reviews, it seems this happens a lot and yet they don't do anything to fix it.
June 6, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Dear Marc
Thank you for bringing this matter to our attention. We are deeply sorry to hear about your frustrating experience and the confusion surrounding your accounts and charges.
We take allegations of this nature very seriously and would like to investigate this issue further to ensure it is resolved promptly. We understand the importance of clear communication and transparency, and we apologize if our processes fell short in this instance.
We have requested your contact details so we can get in touch with you so we can review your accounts and address your concerns accordingly. Your feedback is invaluable to us, and we are committed to improving our services to prevent similar incidents from occurring in the future.
Once again, we apologize for any inconvenience this has caused and appreciate your patience and understanding as we work to resolve this matter.
Best regards
Rentola.com
My trial subscription on rentola.com…
My trial subscription on rentola.com was started in 22 May 2024 and 7-day trial period was over on 29 May. I couldn't have benefit of rentola cause landlords are not willing to work with students. As soon as I realized this situation I requested a cancellation through an e-mail from Rentola.
Although the trial period is over Mr. Abhinav made an exception and removed the unpaid bill and ensured no further payment collections will be made. He also cancelled the subscription so that I don't get charged again.
I appreciated this approach as an excellent way of customer satisfaction. Thank you...
Best
Barlas Dinçer
May 31, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Dear Barlas Dinçer,
Thank you so much for sharing your positive experience with Rentola! We're delighted to hear that Abhinav was able to assist with your trial subscription cancellation.
At Rentola, we strive to ensure customer satisfaction, and it's wonderful to know that Abhinav's exceptional service met your expectations. We understand the importance of accommodating our users' needs, and we're glad we could resolve the situation to your satisfaction.
If you have any further questions or need assistance in the future, please feel free to reach out to us. We're here to help!
Thank you for choosing Rentola, and we wish you all the best in your housing search.
Best regards,
Rentola.com
I was wrong
I was wrong. On wrong page. I forggot to pay. But that company help me with everything. Thank you a lot.
June 4, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you so much for taking the time to leave such a positive review! We understand that mistakes happen, and we're just glad we could assist you in resolving the issue.
Our team is dedicated to providing excellent customer service, and it's rewarding to know that we could help you with everything you needed.
If you ever have any questions or concerns in the future, please don't hesitate to reach out. We're here to help!
Thanks again for choosing our company and for your kind words.
Best regards,
Rentola.com
Charged incorrectly
Charged incorrectly, but the customer service was great and responsive. Problem was resolved.
June 4, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your review and for highlighting both the issue and the positive experience with our customer service team. We apologize for the initial incorrect charge and are pleased to hear that our team was able to resolve the problem promptly and to your satisfaction.
Your feedback is important to us as it helps us improve our services. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you for your understanding and for choosing our service.
Best regards,
Rentola.com
CHARGED INCORRECTLY
Hi! I was charged for nothing!! My membership is cancelled yet I was charged €39!
Please refund me at once! I did not use your service. This is very unprofessional! You used my card without any questions about whether I even needed your service or not!! I’m very disappointed! Please get back to me ASAP!!
Your customer service agent Abhinav was very rude and refused to connect me to a person of higher authority.
Get back to me at ASAP!
May 20, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Tako Dundua,
Thank you for taking the time to provide us with your feedback. We appreciate your input and value your opinion.
We regret to hear about your negative experience, and we take our users' satisfaction very seriously. Please be aware that all fees are clearly presented before, during, and after the subscription registration process. While our terms and conditions are outlined at registration, we understand that misunderstandings can happen.
We have sent you an email and would like to reassure you that we are here to help. If you have any further concerns, please do not hesitate to reply to our email.
Best regards,
Rentola.com
Reply from Rentola.com - Making property search smarter
Hello Alex,
Thank you for your review! We're glad you appreciated our prompt customer service. We're here to help whenever you need us!
Best regards
Rentola.com
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