I signed up for a free trial on Rentola, but when the trial ended I was automatically charged €39 without any confirmation, even though I paid with Apple Pay. The fact that the trial converts into... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
SCAM! Got €1 from me on a listing that showed to be a long-term listing, and when they send me to the actual website, I realise it's 30 days maximum. It seems I have a difficulty searching for reviews... See more
Company replied
Unfortunately signed up for the free premium week and did not realise ( as it was in the very small print) that I’d be debited after a week if u didn’t cancel- my fault but it’s quite misleading and n... See more
Company replied
A complete nightmare! Rentola offered a one-week trial subscription, which I accepted. They charged me immediately, but none of the landlords I contacted ever replied. When I tried to cancel the su... See more
Company replied
Company details
Written by the company
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Contact info
Denmark
- info@rentola.com
- rentola.com
2.3
Poor
682 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rentola had great veriaty of published…
Rentola had great veriaty of published renting accommodations and was accessible with contacting landlords! Although the main thing I want to point out is responsive and kind customer service that helped me solve and important problem! Their customer service deserves these 5 stars<33
November 18, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Dasha,
Thank you for your wonderful feedback! We’re delighted to hear that you found our range of rental accommodations useful and that our customer service team was responsive and helpful in solving your issue. We truly appreciate your kind words and 5-star rating—it means a lot to us.
Best regards,
Rentola Team
Good customer service especially by…
Good customer service especially by abhinav
November 16, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your feedback! We’re thrilled to hear that Abhinav provided excellent customer service and made your experience a positive one. We’ll be sure to pass along your kind words to him.
Best regards,
Rentola Team
Very good customer service
Very good customer service, super nice and understanding.
November 15, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Weronika,
Thank you for your feedback! We’re very happy to hear that our customer service team provided helpful and understanding support. Your kind words are greatly appreciated.
Best regards,
Rentola Team
I was heard
When I asked for help, I received reply and relevant help!:) You are reachable, so client can feel that his need is heard on the other side:)
Thank You
I do not give maximum point only bc I havent been able to reach any landlord, and so have not found any accommodation so far.
November 1, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback. We’re glad to hear that our team was able to respond to your questions and provide relevant support—making you feel heard is very important to us.
We understand that finding the right accommodation can take time, and we hope that you managed to connect with a suitable landlord through our platform. Your feedback helps us continue improving both support and the overall user experience.
Best regards,
Rentola Team
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your feedback! We’re delighted to hear that you had a positive experience with our customer care team. Your kind words mean a lot to us.
Best regards,
Rentola Team
watch what you sign for
watch what you sign for took the weeks trial a pound then they took 35 pounds crooks
November 5, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your feedback. We understand your concerns.
Rentola offers a low-cost trial so users can explore the platform. Trial terms, including subscription fees and renewal policies, are clearly outlined during and after the registration and in our Terms and Conditions. If the trial is not canceled before it ends, the full subscription price is applied automatically.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Never pay a penny to rentola
These people are scammers.They are gonna make to hard for you to cancel subscription after signing you up for a useless website.Never pay a penny to them.Even after you manage to unsubscribe after a hassle they will still ask you to pay more and scam your email
October 30, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for review.
Rentola offers a low-cost trial so users can explore the platform. Trial terms, including subscription pricing and cancellation procedures, are clearly outlined during registration and in our Terms and Conditions. Users can cancel the trial at any time before it ends to avoid being charged the full subscription price.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Professional support
Good, fast and professional support, specially Abhinav from support
November 2, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Adrian,
Thank you for your review! We’re thrilled to hear that Abhinav provided fast and professional support and that your experience was positive. We’ll be sure to pass along your kind words to him.
Best regards,
Rentola Team
Managed to find a place to rent & the…
Managed to find a place to rent & the support staff are very understanding
November 1, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you so much for your feedback! We’re delighted to hear that you were able to find a rental and that our support team was helpful throughout the process. We appreciate your kind words and are glad we could assist.
Best regards,
Rentola Team
The structure of the website is not…
The structure of the website is not user friendly, that's why I needed to ask some questions a client service. And I got a help from Abhinav. Such a professional, thanks to him, I could manage all my troubles and worries. Thank you!! For website I will give like a 3, and for client service is 10/5.
October 22, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your feedback! We’re glad to hear that Abhinav was able to assist you so professionally and help resolve your questions and concerns. We appreciate your kind words and will be sure to pass them along to him.
We also take note of your comments about the website structure and will continue working to improve the user experience.
Best regards,
Rentola Team
Biggest waste of money
Biggest waste of money, registered with 1 euro for the trial then apparently they have written in a very fine line that you will renew for 39 euro, and when I emailed them for a refund as soon as it auto renewed they blamed me for not reading the terms of service.. such a scam and the service is very useless
October 29, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your review
Rentola offers a low-cost trial to allow users to explore the platform. Information about the trial period, subscription renewal, and fees is outlined during and after registration and in our Terms and Conditions. Users can cancel the trial at any time before it ends to avoid being charged the full subscription price. We encourage all users to review these details carefully to ensure a clear understanding of the subscription process.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Cancelled subscription due payment
I had subscription for rentola when i was looking for a home and then when i cancelled it, it was the day i should pay for it so they were sending me email for a due payment but after i contacted they customer service they helped me solve the issue abd they did so quickly.
October 20, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your feedback! We’re glad to hear that our customer service team was able to assist you quickly and resolve the issue with your subscription. We appreciate you taking the time to share your experience.
Best regards,
Rentola Team
Scammed me will scam you
I registered to (€1 fee) trail subscription, even though i cancel it before 7 days and receive an cancellation confirmation email as well, they send me a receipt of 39 euro. I have email them with screenshot as well but they did not respond So it is a scam do not subscribed to them.
September 29, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your feedback!
Rentola offers a low-cost trial to allow users to explore the platform. Trial terms, including subscription fees and cancellation policies, are clearly outlined during registration and in our Terms and Conditions. Users can cancel the trial at any time before it ends to avoid being charged the full subscription price.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
We value your feedback as it helps us improve.
Best regards,
Rentola Team
One of the worst rental sites around
There is a list of things that arent right with this company, first of all, the specifics of the appartments/rooms they offer are incredibly vague and therefore time consuming to get through. Next is the paywall that is necessary to get in touch with "landlords". Once you get a trial subscription for a week, you cant cancel before 24hrs, because "policy". They deducted 40euros right after the first 7 days, couldnt cancel on between. Could only cancel right after the money was out of my account. Lastly, the landlords dont reply whatsover, which makes the hassle of finding homes even more tedious. Looking for homes for the right price is a long and exhausting process is certain cities, but this website makes it even harder. Dont use this site, if you actually want to find a nice place and not get scammed out of 40euros.
September 20, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback.
Rentola offers a low-cost trial to allow users to explore the platform. Trial terms, including subscription pricing and cancellation policies, are clearly outlined during registration and in our Terms and Conditions. Users can cancel the trial at any time before it ends to avoid being charged the full subscription price. We regret if the timing or process caused any inconvenience.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Double subscription
I had a problem with the double subscription, even did not notice that and i was charged from 2 different my bank accounts for no subscription (i thought though). So i decided to reach rentola customer service. One of the guys named Abhinav (if i am not mistaken) was truly polite and helpful, even though i was not polite with my first email to them, because simply i didn’t understand what they are charging me for and i was a bit angry.
He patiently explained me TWICE what was the problem, notified he have cancelled all my subscriptions and i will not be charged anymore till i subscribe back again. This kind of service i adore. Even i was rude (my apologies to him) he did his job just perfect. Really appreciate it. Well done. And thank you!
September 18, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you very much for your kind feedback! We’re delighted to hear that Abhinav was able to assist you and resolve the issue with your subscriptions. Your understanding and appreciation mean a lot to us, and we’ll be sure to pass your message along to him.
We’re glad your experience was ultimately positive and look forward to continuing to provide helpful support.
Best regards,
Rentola Team
The subscription module does not align…
The subscription module does not align with uk law for 14 days cooling off period
September 24, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback. We take concerns regarding legal compliance very seriously.
Rentola provides trial and subscription access in accordance with the terms clearly outlined during registration and in our Terms and Conditions. Users are able to cancel their trial at any time before it ends to avoid being charged for the full subscription. We always encourage users to review subscription terms carefully and cancel within the trial period if they do not wish to continue.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Scammers
Scammers, If you viewed the details property for £1 you are trapped in fake subscription of £35 per month.
After seeing the review I have lost faith in truspilot, it filled with bots.
Run away the scammers and protect your money. Report to CMA or Resolver immediately.
September 15, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your feedback. We understand your concerns and take situations like this very seriously.
Rentola offers a low-cost trial to allow users to explore the platform. Trial terms, including any subsequent subscription fees, are clearly outlined during registration and in our Terms and Conditions. Users can cancel the trial at any time to avoid being charged the full subscription price.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Wanted to contact a landlord but had to…
Wanted to contact a landlord but had to pay a £1 fee which then needed cancelling if you didn’t want to be charged £35 a month. Went to cancel the next day but said had to be 24 hours. Was all very dodgy and unfortunately forgot after the 24 hours and was charged the £35. Tried to get a refund as a gesture of goodwill but was refused. Dont touch this company with a barge pole definite scam!!!
September 18, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback. We understand your concerns and would like to clarify.
Rentola offers a low-cost trial to allow users to explore the platform. Trial and subscription terms, including the full price after the trial period, are outlined during registration and in our Terms and Conditions. Users can cancel at any time during the trial to avoid charges after 24 hours via the platform and our support team can be contacted at anytime for this purpose. We regret if the timing caused any inconvenience.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
We value your feedback as it helps us improve clarity and the overall user experience.
Best regards,
Rentola Team
Absolute scam
Absolute scam. Do not fall for the £1 trick to get direct contact with landlords. This site is sneaky and will continue to secretly attempt to take £35 out of my bank account. When I saw this I was furious there is no mention of any extra fees. AND to also mention most of these properties on this site are not for sale, I tried contacting and calling the links it took me to and they said this site is a scam
September 13, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback. We understand your concerns and take situations like this very seriously.
Rentola offers a low-cost trial to allow users to explore the platform. The trial and any subsequent subscription fees are clearly outlined during registration and in our Terms and Conditions. If the trial is not canceled before it ends, the full subscription price is applied automatically. We always encourage users to review the subscription details and cancel before the trial ends if they do not wish to continue.
All listings on Rentola are provided and managed by landlords, agencies, or trusted third-party partners. While we strive to ensure that the information is accurate and up to date, the availability of listings is determined by the owners and may change at any time. Please note that Rentola does not sell properties nor advertises properties for sale; our platform is designed solely to help users find rental accommodations.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Emphatic customer service
I needed advice on a payment issue and it was resolved in a very professional manner.
September 11, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your feedback! We’re glad to hear that our team was able to assist you professionally and resolve your payment issue. Your kind words are greatly appreciated.
Best regards,
Rentola Team
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