I signed up for a free trial on Rentola, but when the trial ended I was automatically charged €39 without any confirmation, even though I paid with Apple Pay. The fact that the trial converts into... See more
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Review summary
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What people talk about most
Reviews shaping this summary
SCAM! Got €1 from me on a listing that showed to be a long-term listing, and when they send me to the actual website, I realise it's 30 days maximum. It seems I have a difficulty searching for reviews... See more
Company replied
Unfortunately signed up for the free premium week and did not realise ( as it was in the very small print) that I’d be debited after a week if u didn’t cancel- my fault but it’s quite misleading and n... See more
Company replied
A complete nightmare! Rentola offered a one-week trial subscription, which I accepted. They charged me immediately, but none of the landlords I contacted ever replied. When I tried to cancel the su... See more
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Company details
Written by the company
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Contact info
Denmark
- info@rentola.com
- rentola.com
2.3
Poor
682 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My problem was resolved very quiqly
My problem was resolved very quiqly. Abhinav was very profesional.
January 31, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Elena,
Thank you for your feedback! We’re glad to hear that your issue was resolved quickly and that Abhinav provided professional assistance. We’ll be sure to pass along your kind words to him.
Best regards,
Rentola Team
Good experience
They contacdet me fast and did all the thing I asked l, perfectly
January 27, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your experience! We’re delighted to hear that our team was able to assist you quickly and handle everything you needed. Your feedback means a lot and encourages us to continue providing prompt support.
Best regards,
Rentola Team
Scam Company
at the beginning it says you have to pay 15 lei (3 euros to unblock the phone numbers) no one wrote that it was a subscription and I was charged 200 lei (40 euros) I barely managed to log in again to the site to cancel the subscription and after I was charged I didn't even receive an email with a secure invoice the invoice that is in the application is a mockery of customers because it is just a site that redirects you to other sites I have asked for a refund and if it is not favorable I will go to consumer protection
January 29, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback.
Rentola provides trial and subscription access according to the plan selected at sign-up, and all associated fees are outlined during registration and in our Terms and Conditions. The initial low-cost fee allows users to explore the platform, and if the trial is not canceled before it ends, the full subscription price is applied automatically. All billing is handled according to these terms.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
scam company
Scam company, deplorable, no real listings. This is a predatory business model which WILL charge a subscription fee (of $65, which NO ONE would pay willingly) even after cancelling your account. You can't even apply to listings- they just lead to other external paid websites. Support was unhelpful and refused to refund me. Seriously guys, it's a rental crisis out here and Rentola is taking advantage of vulnerable people with little to no money.,
January 28, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Alex
Thank you for sharing your feedback. We take concerns about billing, listings, and support very seriously.
To clarify, Rentola is a property listings aggregator, which means we compile and display rental listings from various sources from private landlords to partner sites, in one place for easier browsing. Some listings may link to external websites where the landlord or property manager handles applications directly. This approach allows us to provide a wide range of options but all listings on our platform are clearly marked as coming from external sources when applicable.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
The customer care care is impressive.
The customer care care is impressive.
January 18, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Titus,
Thank you for your positive feedback! Our team strives to provide helpful and timely support, and your kind words are greatly appreciated.
Best regards,
Rentola Team
BIG SCAM
I'VE BEEN ASKING FOR A REFUND AND THEY NEVER REPLIED. WHENEVER I OPEN THE ACCOUNT IT SAYS I DO NOT HAVE ANY SUBSCRIPTION AND NOW THEY ARE TRYING TO CHARGE MY CARD AGAIN.
December 8, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Precy,
Thank you for sharing your feedback.
To reach our support team directly, please use the contact form as outlined in our Terms & Conditions. Replies sent to automated emails are not received by our support team, so we do not see messages sent that way.
Please note that we do not charge free accounts—only active subscriptions are billed. It’s possible that you signed up on Rentola.com but are trying to access your subscription on Rentola.co.uk. Subscriptions are site-specific and do not transfer between platforms, so access will only be available on the site where the subscription was created.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
This is scam- no real service
This is scam- no real service, double subscription, charging after subscription is cancelled. This company should be closed for.
December 30, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Jonathan,
Thank you for sharing your feedback. We take concerns like yours very seriously.
We would like to clarify that Rentola operates several sister sites, each with its own subscription plans and support teams. Accounts and subscriptions on one platform do not automatically transfer to another. Each subscription needs to be created separately by the user on the specific site, and all applicable subscription fees are charged accordingly.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Charged and got nothing back
I was charged 40€ for the services and got nothing in return. I used the page to contact people that were renting apartments in the Netherlands and 0 responded. I got charged after a 7 day trial period and asked for a refund because the site gave me 0 responses and they responded that the policy is that they do not refund because it says so in the contract. So basically, I gave 40€ for nothing, got nothing in return and they didn't even offer to help me and contact the unresponsive sellers o their site...
June 4, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your experience. We understand your concerns and take feedback like this very seriously.
Rentola provides a trial to explore the platform. If the trial is not canceled before it ends, the full subscription fee is applied automatically, as outlined during registration and in our Terms and Conditions. All listings on the platform are provided and managed by landlords, agencies, or third-party partners, which means we do not control whether or how they respond to messages.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
You should never engage to this…
You should never engage to this company. It hasn’t been useful in finding place to rent or stay but still charged me with €39 after 7-day trial period. There wasn’t any reminder that my trial period was ending and i was charged amounting to €39.
December 22, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback. We understand your concerns and take situations like this very seriously.
Rentola offers a trial to allow users to explore the platform. If the trial is not canceled before it ends, the full subscription price is applied automatically, as outlined in our Terms and Conditions during and after registration. We always encourage users to review the subscription terms and cancel before the trial ends if they do not wish to continue.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
This subscription is not normal
This subscription is not normal, it’s a scam for me.
December 8, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback.
We would like to review your specific situation and provide a clear, personalized clarification. We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Absolutely appalling service
Absolutely appalling service
Absolutely appalling service. I was charged for subscription I didn't sign up for. They've refused to refund it and send me an automated email with useless information in it. I had to file a case with PayPal.
December 9, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must be.
We would like to clarify that subscriptions are only activated after completing the registration steps and confirming the plan during sign-up. That said, we genuinely want to review your case properly and provide a clear, personalized response.
To do this, we have requested your contact details via Trustpilot’s secure system.
We had the pleasure and opportunity to have talked to you in the past where we made it all clear - the subscription was activated following the trial period and according to the Terms and Conditions you agreed to during registration. All charges applied were valid, and the service was made available to you during the paid period. We have provided detailed information on how the subscription works and why the charge occurred.
We sincerely regret any inconvenience this may have caused and we hope that our assistance has helped clarify the situation and improved your experience with us.
Best regards,
Rentola Team
Beware of this company
Beware of this company! Stay away as far as possible.
December 10, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience has led to this impression.
We take all concerns seriously and would like the opportunity to review your situation properly. To do so, we have requested your contact details via Trustpilot’s secure system but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Terrible service and refund not received
I over paid and was due 2 x R 475 refunds which were done according to Rentoza but I only received 1 of the R 475 payments. I am trying to explain this to the people emailing me and noone understands.
I NEED TO SPEAK TO A MANAGER BUT THAT ISN'T HAPPENING EITHER.
November 5, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your review. We understand your concern and want to assist you as efficiently as possible.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
I had some problems with my account
I had some problems with my account. I canceled one day after purchasing the trial period and they still charged me 39 euros one week later. But everything went well, because Abhinav helped me and they returned the money.
December 1, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Fernanda,
Thank you for sharing your experience. We’re sorry for the initial confusion regarding the charge and appreciate you giving us the opportunity to review and resolve the case.
We’re glad to hear that Abhinav was able to assist you, clarify the situation, and ensure the refund was processed successfully. Providing clear support and resolving issues fairly is very important to us.
Thank you for your understanding and for taking the time to share your feedback.
Best regards,
Rentola Team
Biggest scammers in the market.
Biggest scammers in the market.
Do not trust them. They will make you sign up and take your bank details. They will then charge you everyday! Yes everyday! Scammers
November 12, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for review.
Rentola offers a trial period at a low cost to allow users to explore the platform. If the trial is not canceled before it ends, the full subscription fee is applied according to the Terms and conditions accepted at sign-up. We never charge users outside of these agreed subscription terms.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Had some problems with my subscription…
Had some problems with my subscription and Abhinav was very helpful with my subscription issues. customer service 10/10 :)
November 30, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you so much for sharing such positive feedback! We’re delighted to hear that Abhinav was able to assist you with your subscription issues and that you had a positive experience with our customer service. Your kind words mean a lot to us.
Best regards,
Rentola Team
They SCAM YOU with the small print
They SCAM YOU with the small print.
I have gotten the Police and my bank involved
DONT GIVE YOUR BANK DETAILS TO THESE PEOPLE V
December 3, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback. We take situations like this very seriously.
Rentola offers a low-cost trial to allow users to explore the platform. Subscription fees are clearly outlined during and after registration and in our Terms and Conditions, and the full subscription is applied only if the trial is not canceled before it ends. We understand that this process may be confusing, and we regret any inconvenience caused.
We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. Unfortunately, we did not receive a reply. In our message, we believe we clearly explained that the subscription was activated after the trial period in accordance with the Terms and Conditions you agreed to during registration. All charges applied were valid, and the service was available to you during the paid period. We also provided detailed information explaining how the subscription works and why the charge occurred. If you wish, you can still reply to our email, and we will be more than happy to clarify any misunderstandings.
Best regards,
Rentola Team
Big scam
I am still being charged €39 after canceling my subscription. I originally paid €1 for a trial period, which, as I was led to believe, should have ended after a week with no further charges unless I chose to continue. But somehow, even though I followed all the steps to cancel the subscription, my card is still being charged.
I’ve tried contacting your customer service, but it’s been clear that responses are neither quick nor helpful, which is exactly what I expected given the level of service I’ve experienced so far.
At this point, I really don’t think I should have to continue chasing this. Please issue a refund for the charges that should never have been applied in the first place, and ensure that no further charges will occur.
November 17, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Amina,
Thank you for sharing your feedback.
Rentola offers a trial period at a low cost, allowing users to explore the platform before committing to a full subscription. If the trial is not canceled before it ends, the full subscription fee is automatically applied according to the plan selected during sign-up. We understand that this may have caused confusion, and we regret any distress or inconvenience it has caused.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Misleading subscription
Be careful of them! They have multiple domains in different countries and you can accidentally register for multiple websites (e.g. rentola.com, rentola.fi etc.). I just lost 800 EUR because I did not notice I have double ongoing subscription for two of their websites. Check your account and remember to cancel the subscription as soon as you do not use it. I just paid them the full year of some premium service which i never used.
Update : Now my review was flagged even though I replied to additional questions from Rentola via their online form. Really shady behavior.
December 2, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback. We understand your concerns and take them very seriously.
Rentola operates several sister sites in different countries, each with its own subscription plans and support teams. Subscriptions on one platform do not automatically apply to another, and each platform is managed independently. We always recommend checking which platform you are subscribing to and cancelling any subscriptions you no longer wish to continue.
We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. Unfortunately, we did not receive a reply. In our message, we believe we clearly explained that the subscription was activated after the trial period in accordance with the Terms and Conditions you agreed to during registration. All charges applied were valid, and the service was available to you during the paid period. We also provided detailed information explaining how the subscription works and why the charge occurred. If you wish, you can still reply to our email, and we will be more than happy to clarify any misunderstandings.
Best regards,
Rentola Team
significant financial distress and big scam
I am writing to express my serious concern and dissatisfaction with rentola service, which has resulted in unauthorized charges totaling €530 from my credit card. This issue has not only caused significant financial distress but also reflects poorly on your commitment to ethical and transparent customer service practices.
I initially subscribed to your service for €1 to assist in finding a house. Unfortunately, I did not secure any housing nor benefit from any further services. Without any prior notice or consent, your service was automatically upgraded, and my credit card has been continuously charged.
Despite canceling my subscription, the deductions persisted, which is completely unacceptable and unfair. Furthermore, I attempted to delete my account and associated data, but your platform does not provide a straightforward process to do so.
To resolve this matter, I demand the following:
A full refund of €530, the total amount deducted beyond the initial €1 subscription.
Immediate deletion of my account and all associated personal data, ensuring no further charges are made.
As a student relying on a limited credit card budget, these unauthorized charges have had a severe impact on my finances. I find it deeply troubling that a service would engage in such practices without proper notification, effectively scamming customers in the name of a €1 subscription.
Should this matter not be resolved promptly and satisfactorily, I am prepared to escalate this issue to German and European consumer protection authorities and take legal action to hold your company accountable.
I trust that you will treat this complaint with the urgency and seriousness it deserves. Please confirm receipt of this email and provide a clear timeline for addressing my refund and account deletion request.
Sincerely,
November 27, 2024
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Pradip,
We’re sorry to hear about your experience and understand that unexpected charges can be frustrating.
The subscription begins with a trial period at a reduced price, after which it automatically continues at the standard rate unless it is cancelled. This information is clearly presented during registration and must be actively accepted before completing the sign-up process. We do not upgrade or activate subscriptions without the user completing the registration and payment steps themselves.
Following your dispute, Stripe reviewed the case and did not approve any chargebacks, as all conditions were transparent and properly communicated at the time of registration.
As a gesture of goodwill, we have already refunded three months of your subscription.
Feel free to reach out if you have further questions, we will be happy to help.
Kind regards,
Rentola Team
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