I signed up for a free trial on Rentola, but when the trial ended I was automatically charged €39 without any confirmation, even though I paid with Apple Pay. The fact that the trial converts into... See more
Company replied
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Review summary
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Reviews shaping this summary
SCAM! Got €1 from me on a listing that showed to be a long-term listing, and when they send me to the actual website, I realise it's 30 days maximum. It seems I have a difficulty searching for reviews... See more
Company replied
Unfortunately signed up for the free premium week and did not realise ( as it was in the very small print) that I’d be debited after a week if u didn’t cancel- my fault but it’s quite misleading and n... See more
Company replied
A complete nightmare! Rentola offered a one-week trial subscription, which I accepted. They charged me immediately, but none of the landlords I contacted ever replied. When I tried to cancel the su... See more
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Company details
Written by the company
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Contact info
Denmark
- info@rentola.com
- rentola.com
2.3
Poor
681 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Doesn't work
Doesn't work, takes the money anyway. Nice scam.
Re: You thinking I will answer you right away after half a year is really pathetic. You're scamming people and you know it not even one post was letting me through and then it took the money which I know is written by really small letters in the rules but still it is made to scam you because you don't notice. If you want to reply to every bad review on internet good luck there it is thousands.
May 2, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback. We take concerns like yours very seriously and want to ensure your experience is understood.
The trial and subscription charges are applied according to the Terms and Conditions, which clearly explain the trial period, cancellation process, and billing at the time of sign up and after via a confirmation email. If a trial is not cancelled before it ends, the full subscription fee takes effect for the period provided.
We would like to hear more about your experience so we can clarify any misunderstandings. We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
I would like to thank your firm for…
I would like to thank your firm for your support and understanding. My request was answered quickly and reacted according to my situation. I am glad that there are well-mannered people with whom it is pleasant to communicate, Abhinav communicated with me. My problem was solved, for which I am most grateful. I wish you all success, good clients and growth of your business.
April 18, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your kind feedback! We’re delighted to hear that our support team was able to assist you promptly and leave a positive impression. Providing helpful and understanding customer service is very important to us, and we’re glad we could exceed your expectations. We will pass your kind words to Abhinav.
Best regards,
Rentola Team
I had a little problem and the support staff came through!
I had a little problem and the support staff helped me right away! They were so kind and understanding too! It left me with such a wonderful impression! Nowadays support staffs can't be very helpful but I was very grateful to be proven wrong!
February 14, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your kind feedback! We’re delighted to hear that our support team was able to assist you promptly and leave a positive impression. Providing helpful and understanding customer service is very important to us, and we’re glad we could exceed your expectations.
Best regards,
Rentola Team
I do not recommend it
I do not recommend it, the website info is wrong, when you actually pay to view the property's real announcement, the price has a huge variation vs what they had displayed on their website.
Also, after paying the trial test to see how it works, they automatically charge you a premium account as if we are looking for properties our whole lives.
April 11, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Flora,
Thank you for your feedback. We understand your concerns regarding listing prices and subscription charges. Property listings are provided by landlords, and prices are set by them; Rentola does not control third-party pricing. The trial is intended to give temporary access to test our services, and subscriptions renew automatically if not canceled within the trial period.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
GREAT EXPERIENCE, GOOD CUSTOMER'S SERVICE, LIABLE, PROBLEM SOLVER, ETC. C
I had a great experience using this app. Initially, I was over charged. I contacted the management or the customer's service team and they resolved the issue amicably for me. I recommend this app for others.
April 15, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Judith,
Thank you for your wonderful feedback! We’re glad to hear that your issue was resolved quickly and that you had a positive experience using our service. We truly appreciate your recommendation and are happy we could assist.
Best regards,
Rentola Team
Would not recommend
Would not recommend. They fail to disclose ongoing charges clearly, which appears to go against ACCC guidelines on transparency.
March 24, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your feedback. We understand your concerns regarding subscription charges. All subscription terms, including pricing and renewal, are outlined during sign-up and in our terms and conditions. We are sorry if this caused any confusion.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Experienced professional customer…
Experienced professional customer service to achieve the solution for my requirement. Highly recommended
April 9, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Ivana,
Thank you for your positive feedback! We’re delighted to hear that our customer service was able to assist you professionally and help achieve the solution you needed. Your recommendation means a lot to us.
Best regards,
Rentola Team
Abhinav was great
Abhinav was great, he solved my issues and he did an incredible job and so professional! I would recommend him to everyone🎉🎉🎉
March 29, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your wonderful feedback! We’revery happy to hear that Abhinav was able to resolve your issues professionally and effectively. We’ll be sure to pass along your kind words to him. Your recommendation means a lot to us!
Best regards,
Rentola Team
Costumer support was greatly helpful
The person at costumer support (Abhinav) did an amazing job at helping me. He solved the problem quickly and with ease. Much respect to him.
In short, I think rentola's costumer service is great, especially in regards to the person who helped me.
March 17, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Morris,
Thank you so much for your kind feedback! We’re delighted to hear that Abhinav was able to assist you quickly and effectively. Providing helpful and responsive customer support is very important to us, and it’s wonderful to know that our efforts made your experience positive.
We truly appreciate you taking the time to share your experience.
Best regards,
Rentola Team
Cannot cancel "Free Trial" - Forces $55 a month
Cannot cancel "Free Trial" - then $55 a month.
You are unable to cancel your free trial after signing up. They do not inform you that you cannot cancel the free trial until 24 hours later. You then need to set an alarm to cancel. I missed my alarm, and 6 days later was charged $55 for the month. I looked at ONE ad... A complete waste. Highly unprofessional.
March 11, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Joseph,
Thank you for your feedback.
While it is not possible to cancel the trial directly on the platform the first 24 hours, our support team is always available to assist with cancellations if you do not wish to continue. If you had contacted us immediately after the trial, we could have processed your request without waiting for the 24-hour period.
Please note that once a subscription renews, the full price is charged, and you retain access to premium features until the end of the billing period you paid for.
We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. Unfortunately, we did not receive a reply. In our message, we believe we clearly explained that the subscription was activated after the trial period in accordance with the Terms and Conditions you agreed to during registration. All charges applied were valid, and the service was available to you during the paid period. We also provided detailed information explaining how the subscription works and why the charge occurred. If you wish, you can still reply to our email, and we will be more than happy to clarify any misunderstandings.
Best regards,
Rentola Team
Rentola SCAMS people with "cheap" (fake) houses
Rentola provided a very nice house in a nice district for a relatively cheap price (around 630 euros, it's avg flat price in Budapest, for this house it seemed very cheap). I wanted to contact the owner, but to do that they ask for a subscription 1 euro. I paid it, and then at the contact button they forwarded me to another link, where the house was 6300 euros per month, not 630. Of course I felt disappointed and wanted to remove my subscription immediately and just go on my way. I was surprised that it takes 24 hours to remove subscription (ofc it's about people forgetting it and then getting billed for 50+ euros within a week). However, I was curious why the owner set a wrong price and I wrote an email to the original owner. It seems that THEY DON'T EVEN KNOW ABOUT THE POSTING. Rentola posts very cheap flats so people pay small amount to catch people. Full SCAM. I removed my subscription, but it doesn't allow me to remove the card details, I wrote several messages to them and still waiting for a response. I blocked payings on Revolut but I might need to do a new card if they don't remove details... Shocking. NEVER USE RENTOLA.
March 13, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback. We understand your frustration regarding the subscription. All property listings are provided by landlords, agencies and property managers, and prices are set by them; Rentola does not control third-party pricing. The trial is intended to give temporary access to test our service and subscription cancellations that take place after the renewal date will be charged as our service renews and becomes available until the end of that correspondent billing service.
We are sorry for any confusion or inconvenience caused and we always encourage users to contact our support team directly for any subscription issues, the contact must be made through the contact form available on our site and not by replying to automatic emails sent from us as these inboxes are not maintained for this purpose and can't receive emails.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
A complete scam
A complete scam. Have reported them to the authorities.
March 12, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback. We’re sorry to hear about your concerns. Rentola operates in full compliance with legal and regulatory requirements, and all subscription terms are clearly outlined during sign-up and in our terms and conditions.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
ou guys took 105£ with out informing me…
ou guys took 105£ with out informing me for that what will happen if I pay the 1£ end my last payment I cancelled the subscription from the email you guys send me still you try to get more money from my bank what a scammers
March 6, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your feedback. We understand how concerning unexpected charges can be and are sorry for the frustration this caused. Subscription terms, including the trial and subsequent charges, are outlined during sign-up and in the confirmation email. If a cancellation is completed after a billing date, the charge for that period will still apply.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Signed up for the free trial then I had…
Signed up for the free trial then I had to pay 39 euro's. Canceled my subscription on the same day and wrote an email that I didn't want to extend and already canceled my subscription. They told me no problem, we'll just refund you. 2x39 euro's ended up being taken from my bank account. So I contacted them again and they apologized and refunded both payments. Thank you for your kind service in this stressful situation that became a positive experience after all. I'm so glad for your understanding and your responsiveness to my emails.
February 7, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you very much for taking the time to share your experience. We truly appreciate your kind words and are glad to hear that the situation was resolved and turned into a positive experience for you.
We understand how stressful unexpected charges can be, and we’re pleased that our support team was able to assist promptly. Your feedback motivates us to continue providing responsive and helpful customer service.
Best regards,
Rentola Team
Very bad customer service
Very bad customer service. Bad site, took money off me when I cancelled and wouldn’t provide a refund. Technical problems all around. Terrible site.
February 22, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Patryk,
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been. Subscription charges and refunds are handled in line with our terms and conditions. If a cancellation was made after a billing date, charges may still apply for that period.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Scam tricks desperate people that they…
Scam tricks desperate people that they have properties for rent. You have to sign up for £1 they then take £35 off you when they feel like it and you can only cancel your account by logging in but that doesn’t work either.
Steer clear
February 20, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your feedback.
We understand your concerns regarding the £1 trial and subscription charges. All subscriptions and charges are clearly outlined in our terms and conditions, and we are sorry for any confusion this may have caused. If you experience any issues with logging in or canceling your subscription, we encourage users to contact our support team directly via the contact form on our website so we can provide step-by-step assistance and resolve any problems.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
I'm seriously wondering if this business is legal...
It's so easy to propose one week for €1, without precising that after you'll be charged 39€ each single week.
And It's true that just one small warning before the first real rate price would be too nice.
Between business and theft, the border is so thin...
Moreover, this website is only used to give a link to other websites which already do exactly the same thing: listing accomodation offers (but, them, without swindling you).
February 2, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback. We understand your concerns and take them very seriously.
Rentola offers a low-cost trial to allow users to explore the platform. If the trial is not canceled before it ends, the full subscription price is applied automatically according to the Terms and Conditions accepted on sign-up. All details regarding the trial, subscription, and associated fees are outlined during and after the registration.
All listings on Rentola are provided and managed by landlords, agencies, or trusted third-party partners. The platform aggregates listings to give users a wide selection of rental options, while access to contact landlords is provided as part of the subscription.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Misleading
Misleading.
There is no information of the website that you can’t easily find elsewhere, and they are charging an extortionate price for the service. A lot of the information is outdated and they list properties that have been let for a while. Do not recommend. Be sure to cancel your subscription, if you unwillingly entered into one like I did, or you will be auto renewed for their (far from) ‘premium subscription.’
Customer service is very unhelpful.
Avoid.
February 13, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Cassie,
Thank you for sharing your feedback.
Rentola provides trial and subscription access according to the T&Cs outlined during registration. The initial low-cost fee allows users to explore the platform, and if the trial is not canceled before it ends, the full subscription price is applied automatically. All billing is handled according to these terms.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
This site uses my former property ads…
This site uses my former property ads to decieve users to pay to see my number, but when users call me they do it for old ads, even 6 years old ads which are not available
February 7, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Mihai,
Thank you for sharing your feedback. We take concerns about listings and accuracy very seriously.
As a property listings aggregator, Rentola displays ads from multiple sources from private landlords and agencies to partner sites to provide users with a comprehensive overview of available properties. However, it's the listings owner's responsibility to update them and we understand that some older listings may appear and could cause confusion. We make every effort to ensure that listings are up-to-date and these can always be reported to us for our review and action.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
My problem was resolved very quiqly
My problem was resolved very quiqly. Abhinav was very profesional.
January 31, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Elena,
Thank you for your feedback! We’re glad to hear that your issue was resolved quickly and that Abhinav provided professional assistance. We’ll be sure to pass along your kind words to him.
Best regards,
Rentola Team
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