I signed up for a free trial on Rentola, but when the trial ended I was automatically charged €39 without any confirmation, even though I paid with Apple Pay. The fact that the trial converts into... See more
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Review summary
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What people talk about most
Reviews shaping this summary
SCAM! Got €1 from me on a listing that showed to be a long-term listing, and when they send me to the actual website, I realise it's 30 days maximum. It seems I have a difficulty searching for reviews... See more
Company replied
Unfortunately signed up for the free premium week and did not realise ( as it was in the very small print) that I’d be debited after a week if u didn’t cancel- my fault but it’s quite misleading and n... See more
Company replied
A complete nightmare! Rentola offered a one-week trial subscription, which I accepted. They charged me immediately, but none of the landlords I contacted ever replied. When I tried to cancel the su... See more
Company replied
Company details
Written by the company
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Contact info
Denmark
- info@rentola.com
- rentola.com
2.3
Poor
681 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful customer service
The subscription system is deceptive because it is very easy to overlook a cancellation deadline and be charged with full price. But the Rentola's customer service of is very helpful and eager to answer to any issues related to this problem. Nevertheless, regarding home searching on Rentola it wasn't fruitful for me
July 2, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you so much for your feedback. We understand that subscription timing can sometimes be overlooked, and we’re glad to hear that our customer service team was able to assist you promptly.
Regarding property searches, availability in the rental market can change quickly, and we cannot guarantee that every property will meet every user’s needs. Our goal is to provide a platform that helps connect tenants and landlords efficiently, and we appreciate your insights as they help us improve the service.
Best regards,
Rentola Team
Trying to deduct $65 daily
I signed up and paid $2 to get access. Once i saw how much of a scam they were i closed the acc the same day. Ever since they have tried to charge me daily $65. I have emailed them and they just ignore it. I now have to ensure there is no money in the acc because everyday still they continue to try and take $65. BIG SCAM DO NOT SIGN UP
June 23, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Nathan,
Thank you for your feedback. Rentola only charges for subscriptions that are actively created by a user. The small fee you paid provided temporary trial access, and subscriptions automatically continue at the standard rate unless cancelled.
To investigate this matter and assist you further, we previously requested information regarding your subscription. Unfortunately, as we have not received a response, we are unable to fully review or resolve the situation on our side.
We truly appreciate your feedback. Our goal is to ensure transparency and provide helpful support to all our users. Should you choose to reach out, our team would be more than happy to assist you, you can contact us via the contact form available on the T&Cs page.
Best regards,
Rentola Team
Scammers
Scammers. Please do not pay a penny, they are a website full of scams. You will never geta rental property from here.
June 27, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We appreciate your feedback and would like to understand why you are dissatisfied with our services in order to help clarify any questions.
To investigate this matter and assist you further, we previously requested information regarding your subscription. Unfortunately, as we have not received a response, we are unable to fully review or resolve the situation on our side.
We truly appreciate your feedback. Our goal is to ensure transparency and provide helpful support to all our users. Should you choose to reach out, our team would be more than happy to assist you, you can contact us by replying to the email we sent or via the contact form available on the T&Cs page.
Best regards,
Rentola Team
I paid to send a message to a owner and…
I paid to send a message to a owner and now i got charged 25 times the initial value, STAT AWAY FROM THIS
June 22, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your feedback. We understand your concern regarding the multiple charges. The initial payment provides temporary access to our Premium service, and subscriptions automatically continue at the standard rate unless cancelled.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Thieves
Thieves! Stay away of this scammers. They ask for 7 RON to show a phone number and took out from my account 195 RON
June 20, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your feedback. The small initial fee provides temporary trial access to our Premium service, and subscriptions automatically continue at the standard rate unless cancelled. Each subscription is tied to a specific account created by the user, which is why the full amount may appear if the subscription was continued beyond the trial period.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Deceptive billing practices and poor…
Deceptive billing practices and poor transparency
I was charged €39.39 by Rentola without any clear notice or confirmation. The automatic renewal of the subscription was not transparent, and the subscription itself was not visible in my account until I manually searched for it.
I never knowingly agreed to extend the service, and had no access to any features after the charge. This kind of user experience is misleading at best, and at worst, intentionally deceptive.
I have reached out to customer support requesting a full refund, but have yet to receive any response.
Rentola’s billing system appears to be designed in a way that easily traps users into payments they did not intend to make.
I strongly advise others to be extremely cautious when signing up for this platform.
June 20, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback. We understand your concerns regarding the subscription charge. The trial provides temporary access to our Premium service, and subscriptions automatically continue at the standard rate unless cancelled. All subscription terms, including automatic renewal, are clearly outlined during registration and via email and in our Terms and Conditions.
We also want to clarify that while a subscription is active, users retain full access to Premium features. If you experienced any technical issues accessing the service, our support team is always available to assist given they are contacted via the contact form on our site.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
This is insane
I think this is the biggest scam I've ever seen - 40€ for nothing, no real listings, no real people. This is insane.
June 12, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your feedback. We’re sorry to hear about your experience. Rentola is a legitimate rental aggregator, and all listings are provided by landlords or verified partners. We provide a trial that gives temporary access to Premium features, and subscriptions automatically continue at the standard rate unless cancelled.
Please note that the rental market is fast-paced, and availability can change quickly. We cannot guarantee that a property will still be available when you reach out, as it is up to the landlords to update their listings.
We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. In our message, we believe we clearly explained that the subscription was activated after the trial period in accordance with the Terms and Conditions you agreed to during registration. All charges applied were valid, and the service was available to you during the paid period. We also provided detailed information explaining how the subscription works and why the charge occurred. If you wish, you can still reply to our email, and we will be more than happy to clarify any misunderstandings.
Best regards,
Rentola Team
DO NOT sign up for this webiste
DO NOT sign up for this webiste. Like many before have said in teh reiews they are scammners.
June 10, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience has led you to feel this way. We would like to clarify that Rentola is a legitimate service, and all subscription terms — including the trial offer, pricing, and automatic renewal — are clearly presented during registration and in our Terms and Conditions, which must be accepted before completing sign-up.
We take concerns like yours seriously and would genuinely like the opportunity to review your case. We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Attractive offers but for subscription only
When you need to view items you pan 1 EUR but than you can not unsubscribe, no e-mail about subscription arrived in e-mail client, you can not log -in. And than they charge you 40 EUR - looks like main purpose of the pages.
Update: After contacting company and making claim through bank I have got my payments back.
June 11, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for taking the time to share your experience and for providing an update. We’re glad to hear that the matter has now been resolved.
We’re sorry to see that even after you contacted us you still are not satified with our services and for that reason we would like to have the opportunity to reach out and understand the reasons why.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Scam!
This company asked for a £1 trial fee, nothing then happened with properties that were contacted. They then advised you have to wait 24 hours to cancel your subscription but when you attempt to do so, you cannot log into your account to do this.
June 5, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your experience. We’re sorry to hear about the frustration you encountered and appreciate the opportunity to clarify.
The trial provides temporary access to our Premium features. During this period, users can contact advertisers. If any technical issue prevents access to the account or cancellation, our support team can assist immediately when contacted through the official contact form listed in our Terms and Conditions. Also if you need to cancel your subscription our support team can also assist with this process and this can be done at any time during your trial and subscription.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Dear Rentola Team,
Dear Rentola Team,
I am writing to formally complain about an unauthorized subscription charge of approximately £40 that was taken from my bank account. I did not knowingly agree to this subscription.
Immediately after noticing the charge, I canceled/unsubscribed within minutes — yet Rentola is still holding my money and refusing to process a refund. I find this practice unfair, misleading, and highly unprofessional.
To make matters worse, your website offers no proper customer support — no phone number, no clear way to resolve such issues.
At this point, I am forced to leave public negative feedback about my experience and will also consider filing a chargeback/dispute with my bank if this is not promptly resolved.
I request an immediate full refund of this charge, as I have not used and will not use the service.
May 28, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Ana Maria,
Thank you for your feedback. We understand your concerns regarding the subscription charge. Please allow us to clarify how our system works. The trial provides temporary access, and subscriptions automatically continue at the full rate unless cancelled. When a subscription is canceled, it remains active until the end of the billing period for which payment has been made.
We are committed to helping resolve any issues and reviewing your case thoroughly. To do so, we have requested your details via Trustpilot’s secure system but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Using my details without consent
This company is advertising my property without my authority, consent, agreement etc. I advertised on a single recognised website FAO students only yet somehow this company managed to use my photos and my details even though I have never had any type of correspondence with them. The result is now I am bombarded with people looking
to rent but who do not meet the required criteria. Example, my original advert provided details of a single room to rent, due to the shenanigans of this company I have families of 8 and 10 people requesting information regarding same. Update:They have now January 2026, some 7 months later left a response to mine explaining "they would look into it" or words to that effect,big of them(not) in my opinion Rentola have a useless, lazy team working for them who can't be bothered even reading complaints about Rentola no mind corresponding a proper or even adequate reply. It very obviously comes from the top down (i.e)owners and managers training their staff to behave in this manner.I just advise any poor victim who contacts me that they wasted their money on Rentola and not to use them again.
2nd February they have contacted me via trust pilot to ask could I contact them directly - considering NOBODY ON THE PLANET CAN CONTACT THEM DIRECTLY I'd love to know how I'm supposed to!
June 3, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Janice,
Thank you for bringing this to our attention. We take concerns regarding property listings very seriously. Rentola is a rental aggregator and only displays listings provided by landlords or verified partners.
We sincerely apologize for the delay in responding to your review. Unfortunately, Trustpilot is a third-party platform, and we do not monitor it regularly. We requested your details via Trustpilot’s secure system because we genuinely wanted to provide clarification and offer a resolution, as it is very important to us that our customers do not leave with a negative impression.
Since we did not receive a response from you, we are currently unable to take further action on this matter. We truly appreciate your feedback, and if you would still like our assistance, you are very welcome to reach our support team by completing the contact form available in the Terms and Conditions on our website.
Best regards,
Rentola Team
Scam alert
Scam alert! You pay 1 euro for a trial without the possibility to cancel within 24 hours. Then they will charge you without you even noticing, since the subscription won’t appear on your Google account. Once you’ve paid for the trial, you won’t be able to contact the owner of the apartment you were looking for, and the website will redirect you to another page. Avoid at all costs!
May 28, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your feedback. We understand your concerns regarding the trial and subscription process. The trial is intended to provide temporary access to rental listings, and subscription terms, including renewal and cancellation conditions, are outlined during sign-up and in our Terms and Conditions. If a user does not wish to continue and does not want to wait the 24-hour period, our support team can assist with cancellation directly.
Regarding listings, Rentola is a rental aggregator and listings are provided by landlords or partners; in some cases, contacting a property may redirect to an external page managed by the advertiser.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
They start charging you money for…
They start charging you money for random nonsense and the flat I wanted turned out to not be even available. Avoid!
May 23, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your feedback. We understand your frustration and would like to clarify that the trial is designed to give temporary access to view rental listings, and if users choose to continue, the full subscription price is charged for ongoing access.
Please note that the rental market is fast-paced; we cannot guarantee that a property will still be available when you reach out, as it the landlords' responsability to update their listings.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
This is fraudulent
This is fraudulent. As an agency they get a fee from landlords if they rent a property out. Do not give your card details out.
May 21, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your feedback. We would like to clarify that Rentola.com is not an agency and does not take any fees from landlords. We are a rental aggregator, and users are only charged if they choose to access our platform: first through a trial, and then via a subsequent subscription if they decide to continue.
We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. Unfortunately, we did not receive a reply. In our message, we believe we clearly explained that the subscription was activated after the trial period in accordance with the Terms and Conditions you agreed to during registration. All charges applied were valid, and the service was available to you during the paid period. We also provided detailed information explaining how the subscription works and why the charge occurred. If you wish, you can still reply to our email, and we will be more than happy to clarify any misunderstandings.
Best regards,
Rentola Team
terrible
terrible, this web just scrapes offers from different webs, asks you for one euro to show you the links to the original web and after one week they charge you 40e... cheaters
May 17, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your feedback. Rentola is a platform that connects users with rental listings provided directly by landlords, real estate agents and trusted partners. The trial is designed to give temporary access to view these listings, and subscriptions automatically renew if not canceled within the trial period.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Good day please I need my money back…
Good day please I need my money back you never tald me you will collect 39 euros from my account, you only said 1 euro you have collect two months of my money I need my money back
April 12, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your concerns with us.
As explained in our Terms and Conditions, the trial fee provides temporary access, and if the trial is not cancelled before it ends, the full subscription price is applied.
We would like to hear more about your experience so we can clarify any misunderstandings. We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Rentola Review
Rentola Review: Unfair Subscription Practices
I recently signed up for Rentola’s trial, paying $2 for a 7-day test. Unfortunately, the very next day, I was unable to sign in, preventing me from managing my subscription or canceling before the trial ended. Without a way to stop the charges, Rentola continued billing $60 per month, leaving me feeling trapped in a subscription I didn’t want.
This experience raises serious concerns about Rentola’s service and business model. A trial should allow users to explore a platform risk-free, not create barriers that lead to unexpected charges. If customer support had been responsive and cancellation straightforward, this could have been avoided.
For anyone considering signing up, I strongly advise caution. Make sure you can log in successfully before committing and be aware of how difficult cancellation may be.
May 9, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for taking the time to share your experience with us. We take feedback like yours very seriously and want to ensure your concerns are fully understood.
Regarding your situation, as explained in our Terms and Conditions, the subscription automatically continues at the full price if the trial is not cancelled before it ends. We understand how frustrating it must have been to experience login issues and difficulty accessing your account, you could have contacted support for help, we never want our users to feel trapped or confused by the process.
We would greatly appreciate the opportunity to hear more about your experience so we can better understand the challenges you faced and clarify any misunderstandings. We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Scammers
They take money from my card and wont refund. It was only 1 week trial for 1€, after that they take 50€ more...scammers who works with spacest.com
May 1, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your review!
W would like to clarify that as outlined in our Terms and Conditions and on the payment page, if the trial is not cancelled before it ends, the full subscription fee is applied. In your case, the subscription continued after the trial period.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Fake properties on the website and…
Fake properties on the website and unfitting prices for such a service.
Hungary 16000 FT just so see any informations about the propertie is mad.
May 1, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your feedback.
Rentola operates as an aggregator, meaning we collect rental listings from multiple public sources and present them in one place to make the search process easier. While we actively work to keep listings up to date, availability and pricing can change quickly, and some properties may no longer be available by the time a user views them, this can always be reported to us and we conduct and investigation and action it when needed.
Regarding the price, the subscription fee provides access to contact details, search tools, and alerts across the platform.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
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