I signed up for a free trial on Rentola, but when the trial ended I was automatically charged €39 without any confirmation, even though I paid with Apple Pay. The fact that the trial converts into... See more
Company replied
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Review summary
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SCAM! Got €1 from me on a listing that showed to be a long-term listing, and when they send me to the actual website, I realise it's 30 days maximum. It seems I have a difficulty searching for reviews... See more
Company replied
Unfortunately signed up for the free premium week and did not realise ( as it was in the very small print) that I’d be debited after a week if u didn’t cancel- my fault but it’s quite misleading and n... See more
Company replied
A complete nightmare! Rentola offered a one-week trial subscription, which I accepted. They charged me immediately, but none of the landlords I contacted ever replied. When I tried to cancel the su... See more
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Company details
Written by the company
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Contact info
Denmark
- info@rentola.com
- rentola.com
2.3
Poor
681 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company is just a bunch of…
This company is just a bunch of scammers! No notification about ending the "free- trial". I wasn't even able to approve the payment, they just took it out of the card. The page is not working properly.
August 24, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to hear that you feel this way, but we would like to clarify how our trial and billing system works.
When you sign up for the trial and enter your card details, this serves as the authorization for both the trial fee and the subsequent subscription renewal, should the account remain active. This structure is common for subscription-based services and is outlined during the registration process, in our Terms and Conditions, and in the welcome email sent immediately upon joining. Because the authorization is given at the start, no further manual approval is required for the renewal to take place.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
TOTAL SCAM!
Worst app ever. TOTAL SCAM!! Never use it for anything!! I paid the 1€ 7day trial to see how it works & speak to a few landlords. The numbers don't even exist & the landlords never get back to you via their 'messaging function'.
Then after the 7 days they charge me an "automated subscription fee" of €39 which I definitely didn't consent to. They keep all this info vaguely in the so called "fine print".
Highly disappointed
August 22, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Danica,
We are truly sorry to hear that you feel disappointed with your experience. We would like to address your concerns regarding our listings and the billing process.
To clarify how our platform works, Rentola is an aggregator that lists properties from various external sources. While we strive to maintain high-quality data, contact numbers and response rates are managed by the individual landlords. If you encounter an inactive number, please report it through our platform so our technical team can investigate and remove the listing if necessary.
Regarding the subscription, we aim for transparency rather than "fine print." The transition from the initial fee for the trial to the automated subscription is mentioned on the sign-up page, in our Terms and Conditions, and in the welcome email sent immediately after registration. The payment serves as the authorization for the trial and the subsequent renewal unless the subscription is cancelled within the trial period.
We take your feedback seriously and would like to review your account to see how we can assist you further.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Big Scam
Big Scam. AVOID
Initially They ask for 1 euro to pay the use the service then next day i got charged 39 euro .
They dont want to refund or provide an invoice for the payment
August 9, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to hear about your experience and would like to clarify how our billing works to address your concerns.
Rentola offers a trial period for a small fee to allow users to explore the platform. As stated during the registration process, in our Terms and Conditions, and in your welcome email, this trial automatically transitions into a full subscription if it is not cancelled before the trial period expires. We provide this information upfront to ensure transparency regarding the transition of the subscription renewal fee.
Regarding your request for an invoice: we provide invoices for all successful payments. These are typically available directly within your user profile, but we would be happy to send a copy to you manually if you are having trouble locating it.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
BEWARE RIPOFF
August 21, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to see that you have had a negative experience with our service. We take accusations like this very seriously and would like to understand what happened in your specific case.
Whether your frustration is related to our subscription model, the response rate from landlords, or a technical issue, we want to look into it. We aim for full transparency and want to ensure every customer is treated fairly.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
0 stars
0 stars to this scammed of a website. They charge you £35 for the worst service ever. You never hear back from any of the landlords. The number is non existent, the operator will literally tell you the number doesn't exist. Something needs to be done about these frauds.
Edit: the number listed for rentola is the one I got a "thid number does not exist" message when I dialed wanting to speak to someone.
August 4, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are truly sorry to hear about your experience and the frustration this has caused.
To clarify how our service works, Rentola is an aggregator that lists properties from various sources to give you a wide range of options. While we host private listings, we also display advertisements from external platforms. The response rate and the accuracy of contact numbers depend on the individual landlords or the original sources of those listings. When a number is reported as non-existent, it usually means the landlord has removed the listing or changed their details.
We take your feedback regarding the quality of these listings very seriously. We want to investigate your account and the specific listings you encountered to ensure our platform is meeting the standards we aim for.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Scam
This company all what they want is to get your card details with the trial version, then it is imposible to delete your data from their system. Be Careful!
They got me the full amount from my card after several attempts I couldn't stop it. They offer Not refund.
Apart of been a useless platform.
August 5, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to hear about your experience and would like to clarify how our system works to address your concerns.
First, we want to assure you that it is indeed possible to cancel your subscription and manage your data. Cancellations can be done directly through your user profile or by using the contact form on our website. For security and to ensure the request is processed correctly, we require these specific channels to be used rather than external emails.
Regarding the charges, our trial version transitions into a full subscription as outlined in our Terms and Conditions and registration emails. If several attempts were made to charge the card, it is usually because our system tries to process the agreed-upon renewal until successful.
We would like to investigate why you found it impossible to stop the process and review your specific case.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
paid it once and canceled it...after 3…
paid it once and canceled it...after 3 months they renewed subscripton and gave me the most premium one...total scam
August 7, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Tomáš,
We are very sorry to hear about your experience, our subscriptions do not reactivate on their own once they have been successfully cancelled.
Typically, if a charge occurs after a cancellation, it may be because the cancellation process was not fully completed, the cancellation was done after the renewal and there was a unpaid invoice pending or there may be a secondary account active.
We take these matters very seriously and would like to review your account history. We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
A complete nightmare
A complete nightmare! Rentola offered a one-week trial subscription, which I accepted. They charged me immediately, but none of the landlords I contacted ever replied. When I tried to cancel the subscription, I couldn’t even log in, if I ask for a password reset, I receive no reply. How convenient! If I don’t manage to cancel within the week, they’ll keep charging me on repeat. I’ve now blocked my credit card and reported the situation to my bank as fraud.
UPDATE following a reply
My review was in August 2025 and you are replying in February 2026! there is nothing you can do now.
August 7, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are very sorry to hear about the technical difficulties you’ve encountered. This is certainly not the experience we want for our users, and we would like to help you resolve this immediately.
Regarding the landlord replies: as an aggregator, we provide the platform for contact, but the response rate depends entirely on the individual landlords and the current demand for their properties. However, we take it very seriously when a user feels the service isn't working as intended.
Regarding your login issues: sometimes password reset emails can be delayed or filtered into spam folders. If you are still unable to access your account, we want to ensure your subscription is handled correctly and that you are not charged further.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website as we can still look into this matter for you regardless of when the issue was and we would be very grateful if you could contact us.
Best regards,
Rentola Team
Scam company
Scam company, will just try take money out your account.
August 5, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to see that you feel this way, but we would like to clarify how our service works to address your concerns.
Rentola is a subscription-based service. As stated during the sign-up process, in our Terms and Conditions, and in our confirmation emails, our low-cost trial transitions into a full subscription unless cancelled before the trial ends. We aim for full transparency so that users can make informed decisions.
We would very much like to review your specific case and investigate this further. To help us do so, we requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Avoid Rentola
Avoid Rentola! I signed up for a €1 trial on Rentola but was charged €39 a few days later with no clear renewal notice , I reached out to them but they have yet to respond . Please don’t sign up for they’re €1 trial it is a scam
July 25, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback.
We’re very sorry to hear about your experience and understand why this situation feels frustrating. We’d like to clarify that the initial payment provides temporary access as part of a trial period. As shown during registration and outlined in the confirmation email sent at sign-up, the subscription automatically renews at the standard rate if it is not cancelled before the trial ends.
Rentola does not charge users without their own action or consent, and all subscription terms are presented before payment is completed. That said, we understand that this may not have been clear enough, and we take feedback like yours seriously so we can continue improving transparency and communication.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
absolute con of a free trial
absolute con of a free trial, I attempted multiple times to cancel it but it's taken at total of £70 that I'll never see again. avoid.
July 28, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback.
We’re very sorry to hear you had a negative experience with our services. The initial payment provides temporary access as part of a clearly stated trial period. As explained during registration and in the confirmation email, the subscription continues at the standard rate if it is not cancelled before the trial ends. All accounts and payments are created and confirmed by users themselves, and payment details are entered personally during registration. We do not register or charge anyone without their own action.
We understand that you experienced difficulty with cancelling, and we take feedback like yours very seriously to improve clarity and support. Please note that you can cancel your subscription directly through the portal or by submitting a request via the contact form on our website, where our support team can assist you promptly with the cancellation process.
To investigate this matter and assist you further, we previously requested information regarding your subscription. Unfortunately, as we have not received a response, we are unable to fully review or resolve the situation on our side.
We truly appreciate your feedback. Our goal is to ensure transparency and provide helpful support to all our users. Should you choose to reach out, our team would be more than happy to assist you, you can contact us by replying to the email we sent or via the contact form available on the T&Cs page.
Kind regards,
Rentola Team
Con, listings out of date. Impossible to cancel subscription. Rubbish customer service.
I paid to join then immediately cancelled when I realised it was a rip off. After 3 MONTHS of payments being taken, 3 MONTHS of me repeatedly asking to cancel my subscription. 3 MONTHS of them saying my details aren't on record. I've had to put a block on Rentola via my bank or theyd still be taking money.
Absolute con AVOID you pay to see listings and get properties that aren't on other sites. They aren't on other sites because they are out of date. The ones that were listed, were on all the other search sites.
May 2, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback. We’re sorry to hear about your negative experience. Rentola provides access to rental listings via a trial, and subscriptions automatically continue at the standard rate unless cancelled. All subscription terms and pricing are clearly explained during sign-up and in the confirmation email.
We acknowledge that the rental market moves quickly, and availability can change rapidly. Listings may appear outdated because it’s up to landlords to update them, and Rentola aggregates these listings from verified sources to provide a wide selection.
To investigate this matter and assist you further, we previously requested information regarding your subscription. Unfortunately, as we have not received a response, we are unable to fully review or resolve the situation on our side.
We truly appreciate your feedback. Our goal is to ensure transparency and provide helpful support to all our users. Should you choose to reach out, our team would be more than happy to assist you, you can contact us by replying to the email we sent or via the contact form available on the T&Cs page.
Best regards,
Rentola Team
Subscription charged without clear consent
I paid €1 thinking it was a one-time trial, but Rentola tried to charge €39 afterwards. I canceled everything, contacted support, and blocked the payment via my bank. This kind of hidden subscription is not okay. I hope Rentola improves transparency and support.
July 24, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for the time you took to review us.
We understand your concerns about the trial and subsequent subscription charges. Our trial is designed to give temporary access to test our features and services, and subscriptions automatically renew at the standard rate unless cancelled. All pricing, terms, and renewal conditions are clearly presented during sign-up and also included in the confirmation email sent immediately after registration, ensuring users have full visibility of their subscription.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Rentola is pure scam
Rentola is pure scam. Don’t give them a single euro. Stay away
July 17, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback.
We take all concerns seriously and would like the opportunity to better understand your experience and address any issues you encountered with our services.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Every property except one was no longer…
Every property except one was no longer vacant. I immediately unsubscribed after reading other peoples' reveiews of the hidden charges (about which I knew nothing. I paid the initial $2 and regret it. Would rather have bought a lolly.
July 19, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback. We understand your frustration regarding property availability and subscription charges. The trial provides temporary access to Premium features, and subscriptions automatically continue at the standard rate unless cancelled. Availability of properties can change quickly in the fast-moving rental market, as landlords are responsible for keeping their listings up to date.
To investigate this matter and assist you further, we previously requested information regarding your subscription. Unfortunately, as we have not received a response, we are unable to fully review or resolve the situation on our side.
We truly appreciate your feedback. Our goal is to ensure transparency and provide helpful support to all our users. Should you choose to reach out, our team would be more than happy to assist you, you can contact us by replying to the email we sent or via the contact form available on the T&Cs page.
Best regards,
Rentola Team
A total scam
A total scam. You are lured into paying £1 to get landlord details, which you don't get! And then you're in a monthly subscription that you didn't know you'd signed up for (it's not obvious). I cancelled the subscription as soon as I realised, and they still charged me afterwards, so I had to block their payments via my bank. Avoid like the plague.
May 25, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Sally,
Thank you for sharing your feedback. We understand your frustration regarding the trial and subscription charges. The trial provides temporary access to our Premium service, and subscriptions automatically continue at the standard rate unless cancelled. Cancellation takes effect immediately for future billing, but if the cancellation takes place after the renewal and there's a pending invoice that amount will still be charged.
To investigate this matter and assist you further, we previously requested information regarding your subscription. Unfortunately, as we have not received a response, we are unable to fully review or resolve the situation on our side.
We truly appreciate your feedback. Our goal is to ensure transparency and provide helpful support to all our users. Should you choose to reach out, our team would be more than happy to assist you, you can contact us by replying to the email we sent or via the contact form available on the T&Cs page.
Best regards,
Rentola Team
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your feedback. We’re sorry to hear that your experience with the website was not satisfactory. Rentola aims to provide a platform that connects tenants with landlords efficiently and transparently.
If you encountered any specific issues with subscriptions, listings, or access, our support team is always available to assist.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
fake
They have fake info. Τha's why they dοn't have mail, or phone, Σo as we subscribe+Just after, the apartement we see, pending for 2-4 months in amazing price, didappears! I kept printshots. WHATS MORE, as I couldnt unsuscribe, I report loss of the card! AND THEY CHANGE MY SUBSRIPTION TO FIXED BANK COMMAND, AND I WAS CHARGED FOR 6 MONTHS UNTL I REVEALED AND REPORT TO THE BANK
July 11, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your feedback. We understand your concerns regarding the listings and communication. Rentola aggregates rental offers from landlords and verified partners, and the rental market is fast-moving. Properties may no longer be available as landlords update their listings. We encourage users to contact landlords promptly once they see a listing.
Regarding subscriptions, the trial provides temporary access, and subscriptions automatically continue at the standard rate unless cancelled. Our support team is always available to assist with any issues or questions.
We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you directly via email. In our message, we believe we clearly explained that the subscription was activated after the trial period in accordance with the Terms and Conditions you agreed to during registration. All charges applied were valid, and the service was available to you during the paid period. We also provided detailed information explaining how the subscription works and why the charge occurred. We provided you with a resolution in which we trust that you were satisfied with. Thanks again for your feedback
Best regards,
Rentola Team
I only signed up for the €1 trial on…
I only signed up for the €1 trial on Rentola, but without any clear confirmation or warning, €39 was withdrawn from my account. I did not authorize this charge, nor was I properly informed that a paid subscription would automatically start.
I sent an email to their support more than one week ago, but I have received no response at all. This lack of communication and transparency is unacceptable.
As an EU resident, I am protected under EU Consumer Rights Directive 2011/83/EU, which requires clear consent before charging for subscriptions. This practice is a violation of my consumer rights.
I request:
Full cancellation of any subscription.
Immediate refund of the €39.
I strongly advise others to be very careful. I will escalate this further if I receive no resolution.
July 1, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your review.
We would like to take this opportunity to offer some clarification regarding our subscription and charges, the trial provides temporary access to our Premium service, and subscriptions automatically continue at the standard rate unless cancelled. All terms, including automatic renewal, are clearly outlined during and after registration and in our Terms and Conditions.
We’re glad we were able to get in touch with you, discuss your situation in more detail, and reach a solution together. Thank you for taking the time to speak with us and for giving us the opportunity to better understand your experience and resolve it properly.
We’re here if you need any further assistance,
Best regards,
Rentola Team
Money scammers
They don’t announce you when your trial period ends, so they don t have a problem by taking your money and don t respond to your e-mails.
Every landlord from the platform ghosted me. I’ve made a trial period for 1$ and then I forgot about the membership. Serious app give you an e-mail day before the renewal. They just took my money and said that is my responsability. Even if I only lost time on their platform. Thank you guys, you are a serious company!
July 7, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for your feedback. We understand your frustration regarding the trial period and subscription renewal. The trial is intended to provide temporary access, and subscriptions automatically continue at the standard rate unless cancelled. Users are responsible for managing their subscriptions, but our support team is always available to help with any questions or issues.
Please note that the rental market is fast-moving, and landlords may sometimes not respond immediately. We aim to provide a platform that connects tenants with landlords efficiently, and we are constantly working to improve the experience.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
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