I signed up for a free trial on Rentola, but when the trial ended I was automatically charged €39 without any confirmation, even though I paid with Apple Pay. The fact that the trial converts into... See more
Company replied
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Review summary
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SCAM! Got €1 from me on a listing that showed to be a long-term listing, and when they send me to the actual website, I realise it's 30 days maximum. It seems I have a difficulty searching for reviews... See more
Company replied
Unfortunately signed up for the free premium week and did not realise ( as it was in the very small print) that I’d be debited after a week if u didn’t cancel- my fault but it’s quite misleading and n... See more
Company replied
A complete nightmare! Rentola offered a one-week trial subscription, which I accepted. They charged me immediately, but none of the landlords I contacted ever replied. When I tried to cancel the su... See more
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Company details
Written by the company
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Contact info
Denmark
- info@rentola.com
- rentola.com
2.3
Poor
681 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Subscription scam!
I subscribed by mistake and the first day that the subscription was charged I tried to cancel it and get a refund and it was not possible. It’s a scam basically where they get you to subscribe and then they steal your money.
October 22, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to hear that you feel this way, but we would like to clarify that Rentola is a legitimate, transparent service. It is never our intention to have users feel like they have subscribed "by mistake."
To ensure clarity, the terms of our subscription—including the trial period and the automatic renewal—are clearly displayed on our payment page before you sign up, in our Terms and Conditions, and in the welcome email sent immediately after registration.
We also want to reassure you that cancellation is always possible and can be done at any time through your user profile settings or by contacting our support team. If you had difficulty navigating this we certainly want to review your case.
We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. Unfortunately, we did not receive a reply.
If you wish, you can still reply to our email, and we will be more than happy to clarify any further misunderstandings.
Best regards,
Rentola Team
TOTAL SCAM!!
October 26, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to see such a negative comment, but we would like to clarify that Rentola is a legitimate, transparent service used by thousands of seekers to find their next home.
We operate as a subscription-based and ensure all our terms—including trial periods and renewal fees—are clearly displayed on our payment page, in our Terms and Conditions, and in the welcome email sent to every user. We do not process any charges without the user's prior authorization during sign-up.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
What the hell is wrong with these…
What the hell is wrong with these platforms, utterly disgusting!
October 22, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are very sorry to see that you’ve had such a frustrating experience, and we would like to understand what happened.
It is never our intention to cause distress or dissatisfaction. We strive to provide a helpful service for those looking for a new home, and we take all feedback seriously.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
I’m really impressed with the excellent…
I’m really impressed with the excellent customer service. The support team was kind, understanding, and handled my issue quickly and professionally. I truly appreciate their help and generosity. Highly recommended!
October 13, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Fatma,
Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with our support team.
We strive to be as helpful, understanding, and professional as possible, so it means a lot to us that you felt well-supported and appreciated the resolution. Knowing that our team’s dedication made a difference in your journey is the best feedback we could receive.
Thank you for choosing Rentola and for your kind recommendation. We wish you the very best with your housing search!
Best regards,
Rentola Team
GIVE ME A REFUND
GIVE ME A REFUND. PISSED. there’s no way of calling or emailing, I went from a $2 subscription charge to $55 with no email reminders. I was just trying to help a friend find a place to stay a few months ago. Pissed off. Subscriptions are a scam. Don’t use this website.
October 11, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to hear about your frustration and understand your disappointment regarding the subscription charges. We would like to help clarify how our service works and find a way to resolve this for you.
To ensure transparency, Rentola provides details about the trial and the subsequent subscription on our payment page, in our Terms and Conditions, and in a welcome email sent immediately upon sign-up.
Regarding contact our support team is available via the contact form on our website to assist with cancellations and billing inquiries.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
had an excellent experience with…
had an excellent experience with Rentola’s customer service, especially thanks to Abinhav. He was professional, patient, and very efficient in resolving my issue. He took the time to listen carefully, explained everything clearly, and followed up until everything was sorted out. It’s rare to find such dedication and kindness in customer support these days. Great job, Abinhav — you truly represent Rentola’s values!
October 6, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Fatima,
Thank you so much for your kind words! We are absolutely thrilled to hear about your excellent experience with our customer service team.
We are especially proud of Abhinav for providing such professional and dedicated support. It is our goal to make the search for a new home as smooth as possible, and knowing that he was able to listen, explain, and resolve your issue efficiently is exactly what we strive for.
I will be sure to pass your praise along to Abhinav personally—he will be delighted to know his efforts made such a positive impact on your journey.
Thank you for being a part of the Rentola community, and please don't hesitate to reach out if you ever need anything else.
Best regards,
Rentola Team
Scam
Scam. Like many others, after your £1 trial is over you will be charged £35 and cancelling is extremely difficult and won’t issue a refund. Thai is clearly a problem and have already reported to trading standards and financial ombudsman. Avoid!!!!!
October 6, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to hear about your frustration, but we would like to provide some clarity regarding our billing and cancellation procedures.
Rentola is a transparent subscription-based service. The transition from the trial to the subscription renewal is explicitly stated on our payment page before any details are entered, as well as in the Terms and Conditions and the welcome email sent immediately upon sign-up.
Regarding the ease of cancellation, we want to reassure you that there is a self-service option available 24/7. Users can cancel their subscription at any time directly through their profile settings. Alternatively our support team is also available to assist.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to see this feedback, but we would like to clarify that Rentola is a legitimate subscription-based service and we aim for the cancellation process to be as simple as possible.
You can unsubscribe at any moment directly through your user profile under the "Subscription" settings. We also provide support via our contact form for anyone needing assistance with their account. There is no intention to make this difficult; we offer a self-service model so that you are always in control of your subscription.
Regarding the cost, our service is designed as a premium aggregator to save you hours of manual searching by centralizing the rental market in one place and we also offer direct listings from private landlords that choose to advertise their listings with us. All pricing and renewal terms are clearly stated during the sign-up process and in your welcome email.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
I wanted to sign up but it costs 1…
I wanted to sign up but it costs 1 euro, and when I talked to many people they got charged between 60 and 100 euros its a scam and should be stopped u should not pay to use a site for rent since the landlords already pay to have their ads there, get a life and stop scamming people
September 29, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We appreciate you sharing your concerns, but we would like to clarify how our platform operates and why we use a subscription model.
Rentola is an aggregator, which means we scan thousands of websites to bring all available listings into one place, saving you the time of searching dozens of sites yourself. Unlike some classified sites, we do not charge landlords to post; instead, we offer a premium service to seekers that provides advanced tools, instant alerts, and centralized access to the market.
Regarding the costs you mentioned, the trial is designed to let users test these premium features. As stated during sign-up, in our Terms and Conditions, and in our welcome emails, the trial automatically renews into a full subscription if it isn't cancelled within the trial period.
We are a legitimate service helping thousands of people find homes every month, and we aim to be transparent about our pricing.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Avoid that website
Takes money from people just to redirect you to another paid website. Never got any landlord information. Many times the offer already doesn’t exist on the external website it takes you to. Waste of time and money.
September 22, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback. We would like to clarify how Rentola works to help you find a home more efficiently.
Rentola is a rental search engine and aggregator. Our platform is designed to save you time by gathering thousands of listings from across the web into one central location, so you don't have to search dozens of different sites individually.
Because the rental market moves very fast, a property can sometimes be rented out on the original source site just as our system is synchronizing. We are constantly working to increase the speed of our updates to minimize these occurrences. Regarding landlord information, while some listings are direct, others may redirect to the original source to ensure you have the most up-to-date contact method provided by the advertiser.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Rentola offers a €1 trial scam
Rentola offers a €1 trial, but then charges €39 per month automatically. I was hit with €78 for two months, with no clear way to cancel.
This is a repeated pattern according to many other users’ reviews. The trial is a trap, the charges are disproportionate and unfair, and the company makes it nearly impossible to opt out.
Avoid unless you want to get caught in an expensive recurring subscription.
September 20, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to hear that you feel this way, and we would like to provide some clarity regarding our billing and cancellation process.
Rentola is a subscription-based service, and the transition from the trial to the monthly subscription is outlined on our sign-up page, in our Terms and Conditions, and in the welcome email sent immediately upon registration. We aim for this to be as transparent as possible so users can decide if they wish to continue with the service before the trial expires.
Regarding your experience with cancellation, we want to reassure you that there is a straightforward, self-service option available. Any user can cancel their subscription at any time directly through their profile settings. If you encountered a technical issue while trying to do this, we certainly want to investigate it.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to see this comment, but we would like to clarify that Rentola is a legitimate, subscription-based service.
We aim for complete transparency, and all information regarding our trial periods and subscription renewals is clearly displayed on our payment page, in our Terms and Conditions, and in the welcome email sent to every user. We do not process any payments without the user's prior authorization during the sign-up process.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Avoid signing up for Rentola
Avoid signing up for Rentola. It's a scam. Their business model is built on offering a $1 trial period with no option to cancel the subscription or remove the card details from the account, then waiting until the renewal date hits.
And no, I couldn't cancel the subscription easily. In the subscription section, there was no cancel button, and when I tried to delete card details, it showed an error message. I contacted support 3 times with no reply, so I had to cancel my debit card with my bank and get a new one to stop Rentola pulling money from it.
And now, half a year later, they are trying to have my Trustpilot review removed by flagging it as defamatory.
July 13, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to hear that you feel this way, but we would like to clarify how our platform works, as we aim for complete transparency with our users.
It is absolutely possible to cancel your subscription at any time. This can be done directly through your user profile under the "Subscription" settings or by contacting our support team via the contact form on our website. We do not prevent users from cancelling or removing their details; in fact, we provide a self-service option so that users can manage their accounts whenever they choose.
Regarding the billing, the transition from a trial to a full subscription is outlined during the sign-up process and in the welcome email sent immediately after registration. We encourage all users to manage their subscription status before the trial period ends if they do not wish to continue with the service.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
A house was advertised on the website…
A house was advertised on the website as avaibale but once signing it up it showed ‘let agreed’
Paid £1 which was okay then £35 the week after with no notice. Be aware of this scam and do not sign up to this scam of a company
August 28, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to hear about your frustration and would like to clarify why you encountered a “Let Agreed” status after signing up.
As an aggregator, Rentola pulls property listings from thousands of external sources. Because the rental market moves extremely fast, a property can occasionally be secured by a tenant on the original source site just as our system is synchronizing. We understand how disappointing it is to find the perfect home only to see it is no longer available, and we are constantly working to increase the frequency of our updates to prevent this.
Regarding the charges, the transition from the £1 trial to the £35 subscription is part of the terms agreed upon during the registration process. This information is displayed on the payment page and included in the welcome email to ensure our users are aware of the renewal date.
We value your feedback and would like the opportunity to review your account. We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
The Rentola Team
Be careful a potential scam
I had a frustrating experience with Rentola. I was charged for a service that didn’t deliver what was promised, and the transaction wasn’t even visible in their system. When I tried to resolve the issue, I received no meaningful support or explanation.
After digging deeper, I discovered many other users reporting similar problems, which made me question the legitimacy and transparency of the platform. I’ve reported the payment to PayPal under their buyer protection policy and requested the deletion of my account and personal data.
I strongly urge others to be cautious when considering Rentola. My experience lacked accountability and basic customer service. This review reflects my honest experience and is intended to help others make informed decisions
September 1, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback. We are concerned to hear about your experience, particularly regarding the visibility of your transaction, and we would like to provide some clarity.
If a charge occurred but was not visible in your Rentola account, it often suggests that a second account may have been created. This would also explain why our support team might have struggled to locate your details initially. We aim for full accountability and certainly do not want any user to feel ignored.
Regarding your PayPal claim and data deletion request, we respect your decision to use these channels. We work closely with payment providers to resolve such disputes transparently. Our team will also process your data deletion request in accordance with privacy regulations once the account is identified.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Avoid Rentola at all costs.
Their so-called “trial” is a trap — there’s no clear way to cancel, and even after submitting a cancellation request before the deadline, they still charged me for a full subscription. Support responds after charging you, then refuses refunds with generic excuses. This is a predatory business model designed to exploit users. I’ve reported them to EU consumer protection authorities and strongly advise others to stay away.
September 1, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We take your feedback very seriously and would like to address your concerns regarding our cancellation process and support response.
Our goal is to provide a transparent service, and we want to clarify that subscriptions can be cancelled at any time directly through your user profile or by contacting our support team. When a cancellation is successful, a confirmation email is automatically triggered. If you submitted a request but were still charged, it may indicate the cancellation was done after the renewal took place.
Regarding our support team, we strive to respond to all inquiries as quickly as possible. We certainly do not delay responses to facilitate charges as we log the requests the day there were received. Please note that in order to contact our team a contact form available on our site needs to be filled in.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
They scammed me and took my money…
They scammed me and took my money without my knowledge!! And I can't even sign in my account to cancel the subscription... NEVER USE RENTOLA!!
August 30, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to hear that you were having trouble accessing your account. We want to ensure that every user can manage their subscription easily, and we would like to help you resolve this immediately.
Regarding the charges, Rentola operates on a subscription basis that begins after the trial period ends. This is outlined during sign-up and in the welcome email sent to all new users. If you are unable to sign in to cancel, it is often due to a typo in the email address used during registration or a password issue.
We certainly do not want you to feel stuck. We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Really sketchy company
Really sketchy company. I never remember signing up for a subscription and it appears that "Rentola.pl" (based in Poland, I guess?) has been charging my credit card about $50 dollars each month for the past two years. Absolute scam.
August 28, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are very concerned to hear about this, as it is never our intention for a user to be unaware of an active subscription.
To clarify, Rentola operates as a transparent, subscription-based service. A subscription can only be initiated when payment details are manually entered and authorized on our site. Following this, a welcome email is sent immediately.
Given that you mentioned this has been ongoing for two years, we would like to investigate this as a priority.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Wish I could choose no stars
Wish I could choose no stars. Complete scam. They say it’s a $2 trial then charge you $69 and won’t refund it. Don’t know what they even offer other than scamming. DONT USE THEM.
August 27, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to hear about your frustration, but we would like to clarify how our pricing and trial structure works to address your concerns.
Rentola offers a trial period for a small initial fee to allow users to test the service. As stated during the registration process, in our Terms and Conditions, and in the welcome email sent immediately upon sign-up, this trial automatically transitions into a full subscription fee if it is not cancelled before the trial period expires. This information is provided upfront to ensure there are no surprises regarding the billing cycle. We understand that missing a cancellation deadline can be frustrating.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
never use them
never use them
scammers
they will take your money without you knowing
August 26, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to see such a negative impression of our service. However, we would like to clarify that Rentola is a transparent, subscription-based platform.
We do not take payments without prior authorization. All billing details, including the transition from a trial to a full subscription, are clearly stated during the sign-up process, in our Terms and Conditions, and in the welcome email sent to every user. This ensures that our users are informed of how the service works before they enter their details.
We take your feedback seriously and would like the opportunity to review your specific case.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
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