I signed up for a free trial on Rentola, but when the trial ended I was automatically charged €39 without any confirmation, even though I paid with Apple Pay. The fact that the trial converts into... See more
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SCAM! Got €1 from me on a listing that showed to be a long-term listing, and when they send me to the actual website, I realise it's 30 days maximum. It seems I have a difficulty searching for reviews... See more
Company replied
Unfortunately signed up for the free premium week and did not realise ( as it was in the very small print) that I’d be debited after a week if u didn’t cancel- my fault but it’s quite misleading and n... See more
Company replied
A complete nightmare! Rentola offered a one-week trial subscription, which I accepted. They charged me immediately, but none of the landlords I contacted ever replied. When I tried to cancel the su... See more
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Company details
Written by the company
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Contact info
Denmark
- info@rentola.com
- rentola.com
2.3
Poor
681 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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If I could I’d give them zero stars
If I could I’d give them zero stars - they are scamers! They ask you to pay 1€ and then charge you 39€! Without you knowing it costs so much cause they don’t give you this information! I want my money back!!!!
January 15, 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to hear about your frustration, but we would like to clarify that we aim for full transparency regarding our pricing.
The transition from the trial to the subscription is clearly stated on our payment page before any card details are entered. Additionally, this information is detailed in our Terms and Conditions and is included in the welcome email sent to every user immediately upon registration. We do not process any charges without the authorization provided during this initial sign-up.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
I signed up for Rentola thinking I…
I signed up for Rentola thinking I could pay a small fee to contact a tenant, but I was unknowingly enrolled in a recurring subscription. Despite canceling within the trial period, I was still charged and faced difficulties getting the company to stop payments. The service did not help me find a room, and the subscription felt like a scam. I expected better transparency and customer support. I do not recommend this site to anyone looking for honest rental help.
January 14, 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Emerlise,
We are sorry to hear about your experience, as it is never our intention for the subscription process to feel anything less than transparent.
Regarding the charges, we aim to be as clear as possible by displaying the transition from the trial to the recurring subscription on our payment page, in our Terms and Conditions, and in the welcome email sent immediately upon sign-up.
Once a cancellation is fully finalized, our system immediately stops all future renewals. If you notice continued charges, it is typically due to the cancellation process not being completed to the final confirmation step, or perhaps a second active subscription under a different email address. We would be happy to manually review your account to identify the cause and ensure no further payments are processed.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Massive scam please do yourself a…
Massive scam please do yourself a favour and don’t go anywhere near this website
January 12, 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to see such a negative comment, but we would like to clarify that Rentola is a legitimate and transparent service used by thousands of seekers worldwide.
We take your feedback seriously and would like to understand the specific reason for your frustration. We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
It had skipped my mind to cancel my…
It had skipped my mind to cancel my subscription before its renewal and I cancelled it on the day of renewal. I am one of the exceptions after I sent an email I was replied and assisted in just a few minutes being allowed to cancel on the renewal date.
January 1, 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Daph,
Thank you for sharing your experience! We are so glad we could help.
We completely understand that life gets busy and renewal dates can occasionally slip your mind. While our system is automated to ensure continuous service, we always aim to provide a human and helpful touch when users reach out to us directly.
We are pleased that our team was able to assist you in record time and resolve the matter to your satisfaction. Thank you for your kind words and for being a part of the Rentola community!
Best regards,
Rentola Team
I would certainly NOT recommend this service
I would call this service a farce just to be polite. I searched for properties to rent (Auckland, New Zealand) and I got several good looking options : I clicked on the first one and pressed the "Contact Landlord" button which then prompted me to pay $1.69 for a so called "7 day Trail" which I did after which it took me to a Rental property company's website (Just Rentals) where the property I was wanting to look at was no where in sight - it was obviously an age old listing! I knew immediately that this was a waste of time and money attempted to cancel my subscription (which was to be something like EURO 60 a moth once the trail period was over!) where I was told I had to wait a 24 hours before doing so though I did manage to cancel the subs the next day. Bottom line: I donated $1.67 to Rentola and got away relatively unscathed.
December 31, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback. We are sorry to hear that the listing you were interested in was no longer available, and we would like to provide some context regarding our service.
Rentola operates as a property aggregator, gathering listings from various sources to give you a broad view of the market in one place. While we strive for maximum accuracy, specific terms and availability are set by the original source or the landlord. If you encounter an outdated listing, we encourage you to use the "Report this listing" option so our team can investigate and ensure the platform remains reliable for everyone.
Regarding the cancellation process, the 24-hour window exists for technical reasons to allow our payment processor to fully sync and secure your account details before a cancellation can be finalized but you can always contact you support team that would be more than happy to help.
Our goal is to be a helpful tool in your search, and we appreciate your patience while navigating these steps. We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
While lookinWaste of Money and Time with RENTOLAg for a house for my…
While looking for a house for my daughter studying in Hungary, I made the biggest mistake of my life and signed up for RENTOLA. The listings are OLD, REPETITIVE, and belong to people who don't respond to messages. Sign up if you want to throw your money away.
December 13, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Erkan,
We are sorry to hear that your experience while searching for housing in Hungary was so frustrating. We understand how stressful it can be to coordinate a move for a student from abroad.
To clarify how our platform works, Rentola is a global property aggregator. We gather listings from thousands of different sources to provide the widest possible selection in one place. Because we pull data from across the web, some listings may be managed by third-party landlords or agencies whose response times we cannot control.
Additionally, if you encounter a property that appears to be outdated please use the "Report this listing" tool. This feedback allows our team to investigate and maintain the quality of our search results for everyone.
We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. Unfortunately, we did not receive a reply.
If you wish, you can still reply to our email, and we will be more than happy to clarify any further misunderstandings.
Best regards,
Rentola Team
Abhinav was really nice and helped me…
Abhinav was really nice and helped me resolve my issue.
December 18, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Febechukwu
Thank you so much for the 5-star review! We are delighted to hear that Abhinav was able to assist you and resolve your issue efficiently.
We take great pride in our support team, and it’s wonderful to know that his attitude made a difference in your experience. We will be sure to pass your kind words along to him—feedback like this is a great motivation for our entire team!
Thank you for being a part of the Rentola community!
Best regards,
Rentola Team
If I could give 0 stars I would
If I could give 0 stars I would. Absolutely unprofessional, I cancelled my subscription 4 minutes after the free trial ended and yet I got charged after 12 days for a whole month, that’s 40€. Unbelievable, I have contacted them million times and they say the matter is closed and when I ask to speak with a supervisor they keep reply the same person. Unprofessional at the highest level, stay away from this site!
December 14, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Alexandros,
We are sorry to hear about your frustration, but we would like to provide some clarity on our cancellation and billing process.
To ensure a seamless experience, our system is automated. If a subscription is not cancelled before the trial period expires, the full monthly fee is processed to maintain uninterrupted access to our services. Once a billing cycle has started, the system completes the transaction according to the terms agreed upon during sign-up, which are displayed on the payment page and in the welcome email.
Regarding your experience with our support team, we aim to provide consistent and accurate information. While you may communicate with the same agent to ensure continuity in your case, please be assured that our team follows strictly defined protocols. However, we take your feedback regarding the escalation of your request seriously.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Dedicated money in my account without…
Dedicated money in my account without my consent….while I paid for the membership subscription already
December 9, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to hear about this confusion, but we would like to clarify how our billing works.
Rentola only processes charges based on the payment details manually provided during the sign-up process. To ensure full transparency, the terms of the subscription—including the transition from a trial to a monthly membership—are displayed on our payment page, in our Terms and Conditions, and in the welcome email sent immediately upon registration.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
first I was surprised for the payment…
first I was surprised for the payment of 39 euros but if you look on the long run money well spend.
December 3, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you so much for your honest and positive feedback!
We completely understand that if you missed the subscription information on sign up the transition from a trial to a full subscription can be a surprise at first. However, we are thrilled to hear that you found it to be "money well spent" in the long run. Our goal is to provide a premium service that saves you time and offers a comprehensive view of the market, making your housing search as efficient as possible.
We are glad we could help you on your journey, and we wish you all the best in your new home!
Best regards,
Rentola Team
This is a scam
This is a scam. Will ask you to pay but only sends you to a new website where you can never reach anyone.
November 6, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to hear that you are disappointed, but we would like to clarify how our service works to help you with your search.
Rentola is a property aggregator. Our goal is to save you time by gathering listings from across the web into one central search engine. Because we pull data from various sources, some listings will redirect you to the original website or agency where the property was first posted. While we provide the connection, the final response time depends on the individual landlord or agent managing that specific listing.
Regarding our own support, we want to reassure you that we are available. Our team is active and reachable via the contact form on our website to assist with any account or subscription questions you may have.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Rentola.com rentola.be to rentolam.sg are all scammers
Rentola.com rentola.be to rentola.sg are all scammers. Thousands of unrelated people worldwide have warned about them.
Also, Rentola.sg is illegally using info and data from iliveSg website. Rentola SG redirects paid users to iliveSG, and iliveSG still does not reveal contact info of property agents nor owners because you have not paid iliveSG yet.
Other users have complained that they were charged although they did not subscribe to Rentola.
Avoid all these websites!
November 18, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for sharing your feedback. We would like to provide some clarity on how our global network and search tools operate.
Rentola.com, Rentola.be, and Rentola.sg are indeed sister sites operating under the same umbrella. We are a global property aggregator, meaning our mission is to simplify the housing search by gathering listings from various sources.
As an aggregator, we provide the lead, but the final contact details or specific viewing arrangements are managed by the original source's own systems and terms.
Regarding the subscription concerns, we aim for full transparency. All fees and renewal terms are displayed on our payment page before sign-up, in our Terms and Conditions, and in a welcome email. Charges only occur after a user has manually entered their payment details to start a trial.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
I am very grateful for the kind…
I am very grateful for the kind attitude toward me and the individual approach! It is very professional!
November 17, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you so much for your kind words! We are truly grateful for your feedback and are delighted to hear that you appreciated our professional and individual approach.
Our team strives to provide personalized support to every user, as we know that searching for a new home can be a very personal journey. Knowing that our attitude made a positive impact on your experience is the best reward we could ask for.
Thank you for choosing Rentola!
Best regards,
Rentola Team
SCAM site sending to other sites.
SCAM! Got €1 from me on a listing that showed to be a long-term listing, and when they send me to the actual website, I realise it's 30 days maximum. It seems I have a difficulty searching for reviews before I flush out my money, but still, at least I'm smart enough to create a one-time use temporary card with only €1 limit on it.
November 16, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to hear that the listing you found did not meet your specific requirements. We would like to provide some clarity on how our platform operates.
Rentola is a property aggregator, meaning we collect listings from various sources to give you a broad overview of the market. While we strive for maximum accuracy, specific terms like stay duration are set by the original source or the landlord. We conduct regular internal checks, but user feedback is also vital to maintaining our data quality. If you encounter a listing with incorrect information, please use the "Report this listing" option on the page. This allows our team to investigate immediately and ensure the platform remains reliable for everyone.
Regarding your subscription, the trial transitions into a subscription service, as stated on our payment page and in your welcome email. Since you mentioned using a temporary card, please be aware that our automated system will continue to attempt the renewal to maintain your access. To stop these attempts and ensure your account is properly closed, we recommend cancelling the subscription directly through your profile settings or by contacting our support team.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Beware
It appears as a general search platform. When you investigate a property, it requires $1 for "full access". The leads are BS and 3rd party. 1 week later you are charged $40 for a useless service.
November 5, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Edwin,
We are sorry to hear that you are disappointed with your experience, but we would like to clarify how our platform works to assist you and other users.
Rentola is a property aggregator and we also have private landlords advertising with us directly. Our goal is to save you time by gathering listings from many different sources into one central search engine. Because we aggregate 3rd party leads to give you a complete market overview, the listings redirect you to the original source.
Regarding the charges, we aim for full transparency. The transition from the trial to the subscription is clearly stated on our payment page before you enter your details, in our Terms and Conditions, and in the welcome email sent immediately upon sign-up. To avoid the monthly fee, users can cancel their trial at any time via their profile settings.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Read this Mr.scammer ( rentola) .You…
Read this Mr.scammer ( rentola) .You keep trying to take that 39 euros from my bank account for the last 15 days ,everyday you keep trying ,and this show s you are indeed scammers because legit companies usually give up after 3 days of trying ..You tell people to pay 1$ to see and rent apartments but all the prices are fake .How can an apartment costs 250 euros a month in the north of Italy ??? you are really scammers
October 8, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Wally,
We are sorry to hear about your frustration, but we would like to provide some clarity on how our platform and payment processing work.
Regarding the payment attempts: When a subscription is active, the payment system (managed by a third-party provider) will periodically attempt to process the agreed-upon fee if the initial transaction fails. This is a standard automated banking process to maintain service continuity and is not a manual action by our team. To stop these attempts, the subscription simply needs to be canceled via your profile settings and all outstanding invoices for previous renewals paid.
Regarding the apartment prices: Rentola is a search engine that aggregates listings from many different sources including private landlords. While we strive to show the most accurate data, prices are set by the individual landlords or external sites. We encourage users to use our reporting tool if they encounter a listing they believe is outdated or incorrect as we conduct our own internal checks but we also rely on the reports of our users.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
LOT OF OPTIONS AND THE DETAILS PROVIDED
October 31, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for the fantastic feedback! We are so glad to hear that you found a lot of great options on our platform and that the details provided were helpful for your search.
Our goal is to make the rental market as transparent and accessible as possible by gathering the best listings in one place. It’s wonderful to know that our efforts are helping you in your journey to find the perfect home.
If you need any further assistance as you move forward with your search, please don't hesitate to reach out directly!
Best regards,
Rentola Team
Abhinav was a fantastic help ,she…
Abhinav was a fantastic help ,she helped me resolve my problem in record time without the usual run a round.
October 28, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Laura,
Thank you so much for the 5-star review! We are delighted to hear that Abhinav was able to provide such fantastic assistance and resolve your issue in record time.
We know how important it is to get straightforward help without the "run-around," and we are glad Abhinav could deliver that experience for you. We will certainly pass your kind words along to him—it will surely make his day!
Thank you for being a part of the Rentola community. We wish you the very best of luck with your housing search.
Best regards,
Rentola Team
Rentola Ko is a scam
Rentola Ko is a scam, they will debit monies from your account even when you dont have a contract or signed up with them. They have already scammed me X2 R750.00 in 1 month. Do not give your credit card or debit card to this scammers. The is no phone either to contact them.
October 1, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Andrew,
We are sorry to hear about your experience, but we would like to provide some clarity regarding how our service and billing operate.
Rentola is a legitimate subscription-based platform. Charges only occur after a user has manually entered their payment details to start a trial on our website. This process creates the service agreement, and the details of the monthly subscription are clearly displayed on the payment page and in the welcome email sent immediately upon registration.
Regarding contact our team is very much active and available via the contact form on our website. We prioritize all inquiries and are here to help you manage your account or address any billing concerns.
We have requested your contact details through Trustpilot’s secure system. Please provide this information so we can manually search for your account, verify the sign-up details, and work toward a fair resolution regarding the two charges you mentioned.
Best regards,
Rentola Team
DO NOT USE
DO NOT USE
Advertise a £1 trail but don’t tell you this will automatically roll into monthly payments of £35, such a scam and can’t get a refund. Disgrace
September 27, 2025
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Thomas,
We are sorry to hear about your frustration, but we would like to provide some clarity regarding how our trial and subscription process works.
Rentola is a subscription-based service, and we aim for full transparency. The transition from the trial to the monthly subscription is clearly stated on our payment page before any details are entered. This information is also included in our Terms and Conditions and in the welcome email sent to every user immediately upon sign-up.
Our goal is to ensure users have all the information necessary to manage their accounts. This is why we provide a 24/7 self-service cancellation option directly within your user profile settings, allowing you to opt out at any time during the trial period.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
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