I used Rentumo briefly for my apartment search and it was a pretty nice experience. There were multiple options and I received immediate call backs for my let requests. Also, the ease of search and s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found a lot of listings on the website but they were listed by agents. I was actually looking for listings directly from landlord but didn't find any. Customer service is reliable
Company replied
I recently used Rentumo.co.uk to rent a room, and I was very impressed with the whole process. The platform is easy to navigate, with clear listings and transparent information, which made searching m... See more
Company replied
I encountered abit of an issue with my Rentumo subscription and some confusion around the payment process. Sarah from their support team handled my case and was clear, understanding, and very reason... See more
Company replied
Company details
About Rentumo UK
Written by the company
From studios to family homes, Rentumo.co.uk makes searching and connecting easy: all in one place.
Ready to start your search for a new home? 👇
Discover all listings
Contact info
United Kingdom
- info@rentumo.co.uk
- rentumo.co.uk
3.6
Average
1K reviews
Replied to 42% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company won’t process refunds until you review them
This company goes against trustpilots terms of service by requiring users to leave a review before they process refunds. Absolutely disgusting and immoral practice. Avoid doing business with this company and with Emilia N.
April 28, 2026
Unprompted review
Shady company with its cancellation policies
Shady company with cancellation policies that bank on people forgetting to cancel. Then they offer to refund your payment in lieu of leaving a glowing review here.
April 26, 2026
Unprompted review
Absolutely piece of shit
Absolutely piece of shit. Asking reviews to give back money YOU OWE, disgusting behavior
April 29, 2026
Unprompted review
I found the company email support to be…
I found the company email support to be dodgy and sheisty. Won't refund my money and are trying to blackmail me with leaving a 5 star review before continuing with my refund. Absolutely avoid at all costs
April 28, 2026
Unprompted review
Was offered a cash refund for a…
Was offered a cash refund for a positive review, so I'm leaving a negative one instead. Don't try to bribe users for a positive review.
April 28, 2026
Unprompted review
Avoid this company
Avoid this company, they use immoral methods to gain good reviews by bribing users.
Disgusting business practices, look elsewhere.
April 29, 2026
Unprompted review
Forcing me to write a review to receive…
Forcing me to write a review to receive a refund…
April 29, 2026
Unprompted review
They extort people for positive…
They extort people for positive Trustpilot reviews
April 29, 2026
Unprompted review
Scammy
I was charged 19£ even though I cancelled my subscription two days ago! Emilia was very pleasant tho and offered me a full refund If I leave a positive review here?! Lol
April 24, 2026
Unprompted review
They charged even after canceled the…
They charged even after canceled the subscription.
April 16, 2026
Unprompted review
Gimme five stars if you want to see your money!
Emilia blackmails people into leaving five star reviews just to get a refund they are entitled to.
Any five star review you read regarding refunds should not be trusted.
April 29, 2026
Unprompted review
They will blackmail you into writing a…
They will blackmail you into writing a positive review on here
April 28, 2026
Unprompted review
AVOID - Predatory and Coercive Billing - Terrible
“Country managers” are openly requesting 5 star TrustPilot reviews as a coercive method for customers to receive refunds for requests that were submitted within their written guidelines, and you get harassed by them for reporting this.
Beware of this scammy and predatory company. Also note that they will repeatedly harass you to remove any information identifying their predatory practices by attempting to take advantage of the TrsuPilot system and flagging reviews that aren’t to their liking.
The fact that they play these infantile games to boost their rating tells you everything about doing business with this company and how worthy they are of your business. AVOID AVOID AVOID.
April 29, 2026
Unprompted review
Going against Trust Pilot terms and…
Going against Trust Pilot terms and conditions, and generally being scum bags, by trying to coerce someone into leaving a good review so they can receive their refund. Avoid at all costs, screw you Emilia Nyman, Country Manager.
April 29, 2026
Unprompted review
I have a problem with the subscription…
I have a problem with the subscription and the manager was very friendly and help me straight away! I tottaly appreciate it!
April 29, 2026
Unprompted review
Emilia blackmailed me
Emilia blackmailed me, refusing to refund my subscription unless I left a 5 star review.
April 29, 2026
Unprompted review
Subscription Transparency
Rentumo should be more transparent with customers regarding its subscription.
Aside from that, the app works well and the customer service is good.
April 21, 2026
Unprompted review
Tried cancel but they keep charging me…
Tried cancel but they keep charging me so it's a rip off
April 18, 2026
Unprompted review
Reply from Rentumo UK
Hello Thomas,
We’re sorry to read your message and understand your concerns regarding the charges and your experience. Have you contacted our customer service at info@rentumo.co.uk ?
At this stage, we are unfortunately unable to identify your account based on your review. In order to investigate your situation more closely, we kindly ask you to contact us at info@rentumo.co.uk and provide the email address used during your registration.
We have also submitted a request to Trustpilot to obtain the email linked to your review. You are welcome to respond to this request or reach out to us directly so we can assist you further.
Please note that when signing up, a trial offer is presented. The terms, pricing, and automatic conversion into a subscription at the end of the trial period (unless cancelled) are clearly outlined during registration and must be accepted before proceeding. After the trial ends, the subscription is activated automatically.
Our support team remains available at all times and handles all customer requests without exception. We will be happy to review your case in detail and help resolve this matter.
Best regards,
Rentumo
Great Customer Service especially Sara…
Great Customer Service especially Sara is amazing. I was subscribed to Rentumo and forgot to unsubscribe even after I find a place. I wasn't expected a refund but contacted them with little expectation. But, They were very nice to provide a refund for it. Appreciate Rentumo❤.
April 13, 2026
Unprompted review
Reply from Rentumo UK
Hello,
Thank you for your kind feedback! We’re glad to hear that you had a positive experience with our support team. It’s great to know that you found a place, and we’re happy we could help resolve your request smoothly.
We appreciate you taking the time to share your experience, and we wish you all the best in your new home.
Rentumo
Was mis lead into paying 20 twice a…
Was mis lead into paying 20 twice a month for a subscription to have landlords contact me directly not one contact was made nor was there any relevant property’s sent to me was just a big scam in my eyes and took money from me for atleast 3- 4 months 20 every week sometimes and even 20 on one day and then 20 the next day absolute scam will never be using this site again pure fraud for someone who is trying to find a home to live in
April 8, 2026
Unprompted review
Reply from Rentumo UK
Hello Stephen,
We’re sorry to read your message and understand your concerns regarding the charges and your experience. Have you contacted our customer service at info@rentumo.co.uk?
Rentumo is a platform that gathers thousands of rental listings from multiple websites in one place. Access to full landlord contact details, as well as features like the customizable Search Agent, is available through a subscription. This tool allows users to receive notifications based on their own search criteria, but it does not guarantee that landlords will proactively reach out.
When signing up, a trial offer is presented. The terms, pricing, and automatic conversion into a subscription at the end of the trial period (unless cancelled) are clearly outlined during registration and must be accepted before proceeding. After the trial ends, the subscription is activated automatically.
At this stage, we have unfortunately not been able to identify your account based on your Trustpilot review. We have submitted a request to Trustpilot to obtain the email address linked to your account. We kindly invite you to respond to this request, or to contact us directly at info@rentumo.co.uk with the email address used during registration so we can review your situation in detail.
Our support team is here to assist you, and we would be happy to look into this further and provide a suitable resolution.
Best regards,
Rentumo
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