I used Rentumo briefly for my apartment search and it was a pretty nice experience. There were multiple options and I received immediate call backs for my let requests. Also, the ease of search and s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found a lot of listings on the website but they were listed by agents. I was actually looking for listings directly from landlord but didn't find any. Customer service is reliable
Company replied
I recently used Rentumo.co.uk to rent a room, and I was very impressed with the whole process. The platform is easy to navigate, with clear listings and transparent information, which made searching m... See more
Company replied
I encountered abit of an issue with my Rentumo subscription and some confusion around the payment process. Sarah from their support team handled my case and was clear, understanding, and very reason... See more
Company replied
Company details
About Rentumo UK
Written by the company
From studios to family homes, Rentumo.co.uk makes searching and connecting easy: all in one place.
Ready to start your search for a new home? 👇
Discover all listings
Contact info
United Kingdom
- info@rentumo.co.uk
- rentumo.co.uk
3.6
Average
1K reviews
Replied to 42% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Only offering to refund payment after…
Only offering to refund payment after cancellation if you write a positive review.
Blackmailing!
Also violates Trustpilots TOS where companies are not allowed to buy positive reviews, which is essentially what they’re doing.
Fraud! Steer away!
April 30, 2026
Unprompted review
if you try to cancel this company wants…
if you try to cancel this company wants a good review first
April 30, 2026
Unprompted review
Forces you to give positive feedback.
Absolutely scummy behavior, withholding a refund (that should rightly be given) just so you can force someone to give a positive review.
Disgusting behavior.
April 30, 2026
Unprompted review
Warning
Warning - hold refunds hostage to positive reviews. Inducements for positive reviews include stating they will only refund if a positive review is given first.
April 30, 2026
Unprompted review
Terrible company
Terrible company. Bribing people into leaving positive reviews on Trustpilot in return to get their falsely charged money back. Scammers.
April 28, 2026
Unprompted review
Tries to bribe their way to good…
Tries to bribe their way to good reviews by only offering refunds if you give 5 stars.
April 29, 2026
Unprompted review
Want a refund!?
Want a refund? Better leave a good TrustPilot review!
Trash company.
April 29, 2026
Unprompted review
I was entitled to a refund after they…
I was entitled to a refund after they charged my card after I'd cancelled my subscription, but they said I had to write this review first. Thanks, Emilia.
April 16, 2026
Unprompted review
BRIBERY.
Sent an email regarding charging fees 2 days after I cancelled my payment subscription with them. Emilia Nyman, country manager at rentumoUK, reached back to me saying that they would provide a refund if I leave a positive review on trust pilot.
SCAM
April 30, 2026
Unprompted review
Only serves customers who give good…
Only serves customers who give good reviews
April 29, 2026
Unprompted review
Tries to bribe their users, scum.
Tries to bribe their users after the company fraudently charges customers, into writing great reviews.
Scum company. Looking at you Sarah.
April 30, 2026
Unprompted review
Horrible horrible company
Horrible horrible company. Run quick!! Cancelled my services but they kept charging me!
April 29, 2026
Unprompted review
A shady company with a bad reputation
A shady company with a bad reputation. Would never deal with them.
April 29, 2026
Unprompted review
Coercive behaviour
Emily from one of their customer service departments has attempted to bribe/coerce me into leaving a positive review in order to secure a refund that I'm owed due to them renewing and taking my money after I cancelled in writing :))))
Avoid avoid avoid
April 29, 2026
Unprompted review
They bribed me with money for a…
They bribed me with money for a positive review. Company should not be doing this.
April 1, 2026
Unprompted review
Sketchy cancellation policy where they…
Sketchy cancellation policy where they make you leave a review to manipulate their ratings in order to cancel or receive a refund. Do not recommend using this service.
April 29, 2026
Unprompted review
Unethical and manipulative
One of the managers (let’s call them manager “E” since they are trying to remove my review) told me that I would not receive a refund (that I was legally due) unless I posted a positive review on Trustpilot.
Manipulative, misleading and completely unethical. Avoid them like the plague.
EDIT: Rentumo are now reporting my review (which is my genuine experience) and demanding additional details. Pernicious behaviour from a company with very, very suspect business practices.
May 8, 2026
Unprompted review
Charges someone despite subscription already cancelled
Charges someone despite subscription already cancelled days before renewal and offers a refund only if they review
April 28, 2026
Unprompted review
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