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Review summary

Created with AI, based on recent reviews

Evaluating 495 reviews, most reviewers were somewhat happy with their experience overall. Customers generally praise the company's customer service, finding the support team to be responsive, helpful, and professional. Many also appreciate the website's ease of navigation, clear listings, and efficient handling of paperwork, making the process of finding a rental property much simpler and less stressful. However, some people were dissatisfied with the service, reporting issues with slow or repetitive property notifications and limited search functionalities that don't allow for specific postcode or street searches. A few customers also mentioned concerns about the legitimacy of the customer service team, describing experiences with AI chatboxes and incorrect contact numbers, leading to difficulties in communication and refunds.

What people talk about most

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of the... See more

Website

Clients share positive opinions on the website, often highlighting its ease of use and navigation. Many... See more

User experience

People report positive experiences with user experience, finding the platform convenient, efficient, and easy... See more

Service

Users describe positive interactions with service, highlighting the great customer service, quick responses,... See more

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the support team for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I used Rentumo briefly for my apartment search and it was a pretty nice experience. There were multiple options and I received immediate call backs for my let requests. Also, the ease of search and s... See more

Company replied

Rated 3 out of 5 stars

I found a lot of listings on the website but they were listed by agents. I was actually looking for listings directly from landlord but didn't find any. Customer service is reliable

Company replied

Rated 5 out of 5 stars

I recently used Rentumo.co.uk to rent a room, and I was very impressed with the whole process. The platform is easy to navigate, with clear listings and transparent information, which made searching m... See more

Company replied

Rated 5 out of 5 stars

I encountered abit of an issue with my Rentumo subscription and some confusion around the payment process. Sarah from their support team handled my case and was clear, understanding, and very reason... See more

Company replied


Company details

  1. Property Management Company
  2. Online Marketplace
  3. Real Estate Agents

About Rentumo UK

Written by the company

Rentumo.co.uk is the ultimate tool for finding rental homes in the UK. With over 1.000 verified websites, you get access to automated searches and instant notifications for new listings.

From studios to family homes, Rentumo.co.uk makes searching and connecting easy: all in one place.
Ready to start your search for a new home? 👇

Discover all listings

Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

yeah, no. shady.

yeah, you cancel and then get forced to leave a positive review otherwise they will not accept the cancelation.

shady, stay away.

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Issues with subscription cancellation

After cancelling my subscription, I was then charged a reoccurring rate. Upon contacting support, I received an email saying that I had cancelled it a few hours too late, and normally in these circumstances they wouldn’t be able to issue a refund.

They then continue to write, that if I left them a five star review on Trustpilot, the refund would be issued.

Not only does this go against Trustpilot’s review policy, it is also misleading to consumers and falls into unfair commercial practices, as it manipulates reviews and pressures customers.

If you face the same problem, I suggest you raise a dispute with your bank and attach the email sent by the company.

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Forces you to write a positive review on TrustPilot to cancel your subscription

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

This place bribes users for reviews

This place bribes users for good reviews. If you see anything decent said never forget — they literally won’t give a legally required refund until you post a feel good review for their parasitic company.

Burn. For. Eternity.

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

Extortion

They told me I had to write a good review to get my money back. Guess what, I'm writing a bad review and disputing the charge with my bank.

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

When i cancelled my subscription they…

When i cancelled my subscription they still took money from me for the next month and when i emailed them asking for a refund they tried to blackmail me and get me to give a 5 star trustpilot review before giving me the refund, this was done by Emilia Nyman.

April 29, 2026
Unprompted review
Rated 2 out of 5 stars

Shady Review Tactics

Their service was decent until I tried to cancel my subscription. I was told that somehow I'd passed the date to cancel my subscription (no mention of this anywhere) and that if I wanted a refund, I'd have to submit a positive trustpilot review. Pretty shady and won't be using them again.

April 29, 2026
Unprompted review

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