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Review summary

Created with AI, based on recent reviews

Evaluating 495 reviews, most reviewers were somewhat happy with their experience overall. Customers generally praise the company's customer service, finding the support team to be responsive, helpful, and professional. Many also appreciate the website's ease of navigation, clear listings, and efficient handling of paperwork, making the process of finding a rental property much simpler and less stressful. However, some people were dissatisfied with the service, reporting issues with slow or repetitive property notifications and limited search functionalities that don't allow for specific postcode or street searches. A few customers also mentioned concerns about the legitimacy of the customer service team, describing experiences with AI chatboxes and incorrect contact numbers, leading to difficulties in communication and refunds.

What people talk about most

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of the... See more

Website

Clients share positive opinions on the website, often highlighting its ease of use and navigation. Many... See more

User experience

People report positive experiences with user experience, finding the platform convenient, efficient, and easy... See more

Service

Users describe positive interactions with service, highlighting the great customer service, quick responses,... See more

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the support team for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I used Rentumo briefly for my apartment search and it was a pretty nice experience. There were multiple options and I received immediate call backs for my let requests. Also, the ease of search and s... See more

Company replied

Rated 3 out of 5 stars

I found a lot of listings on the website but they were listed by agents. I was actually looking for listings directly from landlord but didn't find any. Customer service is reliable

Company replied

Rated 5 out of 5 stars

I recently used Rentumo.co.uk to rent a room, and I was very impressed with the whole process. The platform is easy to navigate, with clear listings and transparent information, which made searching m... See more

Company replied

Rated 5 out of 5 stars

I encountered abit of an issue with my Rentumo subscription and some confusion around the payment process. Sarah from their support team handled my case and was clear, understanding, and very reason... See more

Company replied


Company details

  1. Property Management Company
  2. Online Marketplace
  3. Real Estate Agents

About Rentumo UK

Written by the company

Rentumo.co.uk is the ultimate tool for finding rental homes in the UK. With over 1.000 verified websites, you get access to automated searches and instant notifications for new listings.

From studios to family homes, Rentumo.co.uk makes searching and connecting easy: all in one place.
Ready to start your search for a new home? 👇

Discover all listings

Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It is a great website to find houses…

It is a great website to find houses for rent ,excellent customer service and good support and completely worth the money.It was totally worth subscribing the same

February 24, 2026
Unprompted review
Rentumo UK logo

Reply from Rentumo UK

Thank you so much for your kind review! We’re thrilled to hear you’re enjoying Rentumo and find the service valuable.

Regards,
Rentumo

Rated 5 out of 5 stars

"⭐⭐⭐⭐⭐ The best rental app out there

"⭐⭐⭐⭐⭐ The best rental app out there. Easy to navigate, tons of great listings, and the customer support team is actually responsive.they make me stress free and sort out my all problems really there customer support is top class. Highly recommended.

January 28, 2026
Unprompted review
Rentumo UK logo

Reply from Rentumo UK

Thank you so much for your kind words! We’re thrilled to hear our listings and support have made things easier for you. Your recommendation means a lot!

Regards,
Rentumo

Rated 4 out of 5 stars

I recently used Rentumo while searching…

I recently used Rentumo while searching for a rental property. The platform provides listings from multiple sources which can be helpful when looking for available properties in one place.

February 17, 2026
Unprompted review
Rentumo UK logo

Reply from Rentumo UK

Thank you for your feedback! We’re glad to hear that Rentumo helped you find multiple rental listings in one place.

Regards,
Rentumo

Rated 5 out of 5 stars

I found Rentumo UK to be a convenient…

I found Rentumo UK to be a convenient platform for searching rental properties. It gathers listings in one place, which makes browsing more efficient and less time-consuming. The interface is straightforward and easy to use. A helpful resource for anyone looking for rental accommodation.

January 22, 2026
Unprompted review
Rentumo UK logo

Reply from Rentumo UK

Thank you for sharing your experience. We’re glad Rentumo has made your rental search easier and more efficient.

Regards,
Rentumo

Rated 3 out of 5 stars

It was what you would expect from their…

It was what you would expect from their services but what really surprised me was their great customer service which I was very happy with

February 12, 2026
Unprompted review
Rentumo UK logo

Reply from Rentumo UK

We’re glad our customer service exceeded your expectations and made your experience a positive one.

Regards,
Rentumo

Rated 5 out of 5 stars

I had an amazing experience with…

I had an amazing experience with Rentumo. Their website is easy to navigate, and the listings are accurate which is hard to find these days.The response team was professional and made the entire process of finding a new house to rent stress free. Highly recommend them to anyone looking to buy or rent without the usual stress.

February 10, 2026
Unprompted review
Rentumo UK logo

Reply from Rentumo UK

Thank you so much for your kind words!

We’re really happy to hear that you found the website easy to use and that the process felt smooth and stress-free. That’s exactly the experience we aim to provide.

Regards,
Rentumo

Rated 5 out of 5 stars

The customer service was really lovely

The customer service was really lovely! Fast and efficent replies. 100% recommend the site.

February 6, 2026
Unprompted review
Rentumo UK logo

Reply from Rentumo UK

Thank you so much for your kind words! We’re thrilled you had a great experience and appreciate your recommendation.

Regards,
Rentumo

Rated 5 out of 5 stars

Lots of options on rented…

Lots of options on rented accommodations in the area and once you become a member you are able to access further information.
Customer service has been great too
Thanks
Shazia

February 4, 2026
Unprompted review
Rentumo UK logo

Reply from Rentumo UK

Thank you for your kind feedback — we’re happy to hear you found many options and had a great experience with our customer service.

Kind regards,
Rentumo

Rated 5 out of 5 stars

If you are serious about looking for a…

If youvare serious about looking for a home Rentumo, is excellent to provide the correct home when hunting , althought you pay is well worth it when serious about hunting. And you pay the £1 , to check the website out. When i requested help very quick to respond and find solutions thats excellent

Thank you

February 4, 2026
Unprompted review
Rentumo UK logo

Reply from Rentumo UK

Thank you for your feedback — we’re glad to hear you found Rentumo helpful and that our support team responded quickly and effectively.

Kind regards,
Rentumo

Rated 1 out of 5 stars

Nothing you can’t get for free elsewhere.

For a paid service it leaves a lot to be desired, slow to send notifications of new properties or it repeats the same ones over and over again, even with a search agent set up. And the search is ridiculously limited not allowing to narrow down the search to postcodes or particular streets which you can do on most free sites. I’ve cancelled within the trial period having found a flat using a free site. I better not have any surprise charges.

January 8, 2026
Unprompted review
Rentumo UK logo

Reply from Rentumo UK

We’re very sorry to hear that your experience didn’t meet your expectations, and we truly appreciate your feedback as it helps us improve. We would love the opportunity to discuss your experience personally and see how we can do better. Please feel free to reach out to us at info@rentumo.co.uk.

Regards,
Rentumo

Rated 1 out of 5 stars

Was slow on sending out properties…

Was slow on sending out properties compared to the main services. Canceled subscription and still carried on trying to change me 4x after cancelling. Can't get through to them so having to write a truetpilot review to flag it.

January 1, 2026
Unprompted review
Rentumo UK logo

Reply from Rentumo UK

We’re very sorry you had a bad experience. We’d really like to help resolve this personally—please reach out to us at: info@rentumo.co.uk. if our support team hasn’t been in contact yet.

Regards,
Rentumo

Rated 5 out of 5 stars

Emilia was extremely helpful when I…

Emilia was extremely helpful when I needed to cancel my subscription. Im very happy with the service Rentumo provided, and I would love to come back in the future, especially after such a kind and supportive service :)
Thank you again!

January 27, 2026
Unprompted review
Rentumo UK logo

Reply from Rentumo UK

Thank you for your kind words! We’re glad we could help and look forward to welcoming you back in the future.

Kind regards,
Rentumo

Rated 5 out of 5 stars

Its hounerable

Its hounerable

January 22, 2026
Unprompted review
Rentumo UK logo

Reply from Rentumo UK

Thank you for your feedback! We appreciate you taking the time to share your thoughts.

Kind regards,
Rentumo

Rated 5 out of 5 stars

A Very Positive Outcome

I found Rentumo extremely easy to use, very professional, constructive and accurate, it was easy to Navigate and Rentumo found me a number of properties to match what I was looking for, Overall a very good experience and highly recommended....Would definitely use again in the future..5***** :)
Thank 😊 you Rentumo

January 22, 2026
Unprompted review
Rentumo UK logo

Reply from Rentumo UK

Thank you for your great feedback. We’re happy to hear you had a smooth experience and found relevant properties through Rentumo.

Regards,
Rentumo

Rated 5 out of 5 stars

Rentumo is a very useful platform

Rentumo is a very useful platform for finding apartments to rent. It is easy to use and they are updated regularly. I was able to contact the owners quickly and find a place without stress. I would recommend Rentumo to anyone looking for... It is a very helpful app to research for houses for rent!

January 20, 2026
Unprompted review
Rentumo UK logo

Reply from Rentumo UK

Thank you for your feedback. We’re glad Rentumo helped you find a rental easily and without stress.

Regards,
Rentumo

Rated 5 out of 5 stars

Renting have been really helpful and…

Renting have been really helpful and gone out of their way for my customer experience. Thank you!

Kirsty

January 26, 2026
Unprompted review
Rentumo UK logo

Reply from Rentumo UK

Thank you for your kind words. We’re happy to hear our team was able to support you and provide a good experience.

Regards,
Rentumo

Rated 5 out of 5 stars

Amazing service and help!

Amazing service and help!
Thank you Emilia.

Hanieh

January 21, 2026
Unprompted review
Rentumo UK logo

Reply from Rentumo UK

Thank you so much for your kind words, Hanieh! We’re thrilled to hear that you’re happy with the service, and it’s a pleasure to assist you. Your feedback really brightens our day!

Regards,
Rentumo

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