I used Rentumo briefly for my apartment search and it was a pretty nice experience. There were multiple options and I received immediate call backs for my let requests. Also, the ease of search and s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found a lot of listings on the website but they were listed by agents. I was actually looking for listings directly from landlord but didn't find any. Customer service is reliable
Company replied
I recently used Rentumo.co.uk to rent a room, and I was very impressed with the whole process. The platform is easy to navigate, with clear listings and transparent information, which made searching m... See more
Company replied
I encountered abit of an issue with my Rentumo subscription and some confusion around the payment process. Sarah from their support team handled my case and was clear, understanding, and very reason... See more
Company replied
Company details
About Rentumo UK
Written by the company
From studios to family homes, Rentumo.co.uk makes searching and connecting easy: all in one place.
Ready to start your search for a new home? 👇
Discover all listings
Contact info
United Kingdom
- info@rentumo.co.uk
- rentumo.co.uk
3.6
Average
1K reviews
Replied to 42% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Rentemo website is very useful and…
The Rentemo website is very useful and easy to use. It’s well organised and makes searching for properties simple and convenient. The subscription is helpful, and I regularly receive emails with suitable property recommendations based on my needs, which saves a lot of time.
Overall, Rentemo provides a smooth and reliable service with plenty of good options. I would definitely recommend it to anyone looking for rental properties.
January 16, 2026
Unprompted review
Reply from Rentumo UK
Thank you so much for taking the time to share your experience! We’re thrilled to hear that you find Rentumo useful and convenient, and that our property recommendations are saving you time. Your feedback means a lot to us and motivates our team to keep improving the service for all our users. We really appreciate your recommendation!
Regards,
Rentumo
Customer service I must say is amazing
Customer service I must say is amazing, I purchased a subscription and forgot to cancel, however rentumo’s customer service team managed to make an exception for me, and I must say I am well pleased, thank you very much and definitely more likely to use this website in the future when I am back looking for property’s. :)
January 20, 2026
Unprompted review
Reply from Rentumo UK
Thank you so much for your kind words! We’re thrilled to hear that you’re pleased with our customer service and that we could help make things right. We look forward to welcoming you back whenever you’re searching for your next property!
Regards,
Rentumo
**BEWARE ** Subscription trap!
**BEWARE ** Subscription trap!
This is a fraudulent website designed to take your bank details and debit your account.
The deliberate unclear subscription process with small print terms is how they profit.
The answers to the same complaints are templated copy and paste responses with no accountability of their fraudulent activity,
Go through your bank to get your money back.
January 17, 2026
Unprompted review
Reply from Rentumo UK
We’re very sorry to hear that you had a negative experience. At Rentumo, we always strive to be as clear as possible about our subscription terms. All customers are informed before starting a trial and again in the welcome email.
We would really like the opportunity to resolve this with you personally. Please feel free to reach out to us directly at info@rentumo.co.uk, and we’ll do our best to help.
Regards,
Rentumo
Very bad
Please you guys remove 39.99 euro in my account and Please I need the refund please.
You guys ask me to pay [4 euro ] just to view the website and did accepts and pay two days after you guys remove 39.99 in my account. Please I need the refund
January 13, 2026
Unprompted review
Reply from Rentumo UK
We’re very sorry to hear about your concerns. For clarification, the €4 payment is our trial price, and as stated in our terms, if the trial is not cancelled before it ends, the subscription automatically renews.
We would still like to help you personally with any questions or issues regarding your payment. Please reach out to us directly at info@rentumo.co.uk, and we’ll do our best to assist you.
Regards,
Rentumo
SUBSCRIPTION TRAP
Updated review - still no resolution
Initially gave 1 star for misleading subscription process. Rentumo took £80 without clear consent claiming I didn't cancel after the £1 trial. Multiple users report similar issues.
After complaining they offered a single month's citing saying 'agreed terms'. No clear explanation or evidence provided.
Escalating to bank and FO. Beware of unclear subscription terms.
You have taken £152 from my account! Your subscription process is deliberately covert otherwise you would not have multiple reviews saying the same thing. If you are legit then you should have the integrity to refund money which has been taken unknowingly from innocent people.
January 16, 2026
Unprompted review
Reply from Rentumo UK
Thank you for taking the time to update your review.
We would like to clarify that we have been in contact with you multiple times and have explained in detail how our subscription works. To start the £1 trial, all customers must actively agree to our terms and pricing, including the automatic renewal. It is not possible to begin the trial without giving this consent.
We have also shared information and examples showing where these details are clearly presented during the sign-up process, as well as in the welcome email sent after registration. We understand that information can sometimes be missed, and we are sorry if this was the case, but we always strive to be as transparent and clear as possible regarding our subscription terms.
Regards,
Rentumo
It was a great experience with your…
It was a great experience with your page and was useful. Thank you
January 2, 2026
Unprompted review
Reply from Rentumo UK
Thank you so much for your kind words! We’re delighted to hear that you had a great experience and found our service useful. Your feedback means a lot to us!
Kind regards,
Rentumo
The customer support team was helpful…
The customer support team was helpful and professional.
My issue was reviewed carefully, and an exception was made.
Communication was clear and polite. Thank you.
January 9, 2026
Unprompted review
Reply from Rentumo UK
Thank you for your kind feedback! We’re thrilled to hear that our team was able to assist you and that your issue was resolved to your satisfaction. Clear and polite communication is very important to us, and we’re glad it made a difference for you.
Kind regards,
Rentumo
Professional and trustworthy
I've been delighted to use this site, is been so helpful to find a rent easily in a time of need.
Everything was displayed nicely and so easy to go through and find a nice suitable place.
I recommend this site as is professional, handy and trustworthy.
December 23, 2025
Unprompted review
Reply from Rentumo UK
Thank you so much for your kind words and recommendation. We’re really happy to hear that Rentumo was helpful and easy to use during an important time for you.
Regards,
Rentumo
I was very impressed with the customer…
I was very impressed with the customer service provided by Sam! I had enjoyed browsing through the website and looking at rentals, a very straight forward platform, however i accidentally signed up to a subscription that i can’t afford and Sam resolved this within just a few hours. Overall 5 star experience and great customer service. 😀
January 4, 2026
Unprompted review
Reply from Rentumo UK
Thank you for your kind words! We’re glad Sam could help and that you had a positive experience using Rentumo. We really appreciate your feedback.
Regards,
Rentumo
Lovely response time and cheer…
Lovely response time and cheer willingness to keeping customers happy.
Thanks E.N
December 22, 2025
Unprompted review
Reply from Rentumo UK
Hello,
Thank you very much for your kind feedback. Our customer service team is committed to providing clear, responsive, and reliable support, and your comment is truly appreciated.
We hope you’ll continue to find value in using Rentumo and that our service supports you effectively in your rental search.
Rentumo
Reply from Rentumo UK
Hello,
Thank you for your positive feedback. We’re pleased to hear that you find the website useful and easy to use. Comments like yours help us continue improving the platform and the overall experience we provide.
Rentumo
Amazing customer service
Amazing customer service. Efficient and understanding!
January 2, 2026
Unprompted review
Reply from Rentumo UK
Hello,
Thank you for your kind words. Providing efficient, clear, and professional customer service is a key priority for us, and we appreciate you taking the time to share your experience.
Kind regards,
Rentumo
*Updated review*
*Updated review*
Your team have responded but are useless once again. They refuse to refund me £35, for a subscription that was supposed to be £1. I cancelled my subscription before my trial ended and it still charged me £35. They checked their system, saw that I did not use their service past the trial period, and still refused to give me a refund. Do not fall for Rentumos 'trial' period or any agency websites as such with the same trap. They wont help later.
January 2, 2026
Unprompted review
Reply from Rentumo UK
Hello,
Thank you for taking the time to update your review.
At this stage, we are still awaiting your response to our previous message and our request for identification via Trustpilot. Unfortunately, without being able to link this review to a specific Rentumo account, we are unable to access the full details of your subscription or review your case in its entirety. This information is essential for us to have a complete and accurate overview of the situation.
Please be assured that we make every effort to listen to all users with care, consideration, and goodwill. Each case is reviewed individually and thoroughly, and when a solution is possible, we do our best to provide one. When it is not possible, we always aim to communicate this clearly and transparently, explaining the reasons based on the information available and the terms of the service.
We would also like to reiterate that all offer conditions are communicated with full transparency before subscription: the trial price, the duration, the renewal price, and the renewal date are clearly indicated, and you have full access to premium account management via your personal Rentumo user space. Users can cancel at any time, and all relevant information remains accessible at any moment.
We genuinely remain open to reviewing your situation, but we need your cooperation to do so. If you are willing to identify yourself or respond via Trustpilot so we can locate your account.
Kind regards,
Rentumo
Customer support explained my situation…
Customer support explained my situation and assisted with cancelling my subscription.
December 30, 2025
Unprompted review
Reply from Rentumo UK
Hello,
Thank you for your feedback. We’re glad our customer support team was able to clearly explain your situation and assist you with cancelling your subscription. We appreciate you taking the time to share your experience.
Rentumo
I had an issue regarding a cancellation…
I had an issue regarding a cancellation and renewal, but I really appreciate how Rentumo handled it. After reviewing my case and discussing it internally, the customer support team made an exception and found a fair solution for me.
Communication was polite and transparent, and I felt that my situation was genuinely considered rather than dismissed. Overall, I’m satisfied with how the matter was resolved and the professionalism shown by the support team.
December 29, 2025
Unprompted review
Reply from Rentumo UK
Hello,
Thank you for taking the time to share your experience. We’re pleased to hear that our customer support team carefully reviewed your situation and was able to reach a fair solution. Providing polite, transparent communication and giving proper consideration to each case are important to us. We truly appreciate your feedback.
We’re glad the matter was resolved to your satisfaction and wish you all the best with your search on Rentumo.
Rentumo
I thank your team for their support and…
I thank your team for their support and follow-up.
December 25, 2025
Unprompted review
Reply from Rentumo UK
Hello,
Thank you very much for your positive feedback.
We’re pleased to hear that our team’s support met your expectations. We wish you every success in your housing search with Rentumo.
Rentumo
Great experience delivered what was…
Great experience delivered what was promised.
December 26, 2025
Unprompted review
Reply from Rentumo UK
Thank you for your feedback! We’re delighted to hear that Rentumo met your expectations.
Regards,
Rentumo
Great customer service and the website…
Great customer service and the website is very easy to navigate
December 26, 2025
Unprompted review
Reply from Rentumo UK
Thank you so much for your kind words! We're thrilled to hear you find our website easy to use and that you had a great experience with Rentumo.
Regards,
Rentumo
I was extremely impressed with the…
I was extremely impressed with the response I got from customer service especially from Sarah. I complained about having issues with subscription cancellation and it was resolved smoothly within 24 hours. So, I would give this a five ⭐ star.
December 23, 2025
Unprompted review
Reply from Rentumo UK
Thank you so much for your kind words! We’re thrilled to hear that Sarah and our team could resolve your issue quickly. Your feedback means a lot to us!
Regards,
Rentumo
It was a good site but decided i am not…
It was a good site but decided i am not moving anymore so i have cancelled my suscription but i would use it again if i needed to in the future
December 22, 2025
Unprompted review
Reply from Rentumo UK
Hello,
Thank you for your feedback and for taking the time to share your experience.
We’re glad to hear that you found Rentumo useful. You’re of course very welcome to use our platform again in the future if the need arises.
We wish you all the best and hope to assist you again whenever you’re ready to resume your search.
Rentumo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.