I didn’t hold out much hope for my lens being repairable as it was so old, but Fixation managed to repair it. I bought it second hand, but after this repair it now seems to AF faster than when I got i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I seriously damaged an almost new Sony A7 CII and zoom lens (I thought the lens was totally destroyed), but Fixation quickly produced a quote and after a short wait for parts both were returned lo... See more
Company replied
I've had a Sony lens repaired by Fixation, following damage the autofocus mechanism. There were some delays, owing to the unavailability of a part or parts, but Fixation kept me fully up to date... See more
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Couldn't have been easier to send my camera and lens off for a service. Dropped it off at a shop in Leeds and everything else was taken care of. Very communicative and the website/status page was incr... See more
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4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Friendly as always and relished
Friendly as always and relished
This time they cleaned the lens and replaced one of the two tracks for the lens hood.
Timely and cost less than expected and I really thank them for that
Only reason not 5 star is that one of the three custom buttons now is stuck down and doesn't work but not otherwise affecting lens function
April 6, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your kind comments and for coming back to us again. We are really pleased the lens work, turnaround, and cost all met your expectations.
Sorry to hear about the custom button issue. If you’d like us to take a look, just get in touch and we’ll be very happy to check it for you.
Straightforward and very efficient, recommended!
The on line repair tool confirmed that my Tamron SP45 lens was something that could be repaired. I was sent a postage label and the courier confirmed when the lens had been handed over. Two days later I received the report and cost estimate (I was given the option of not going ahead and paying for the return postage). I agreed to the repair and this was completed in about 4 days.
Because I wasn’t going to be at home, the admin team offered to send the lens to a relative’s address and that’s what we did.
March 26, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Colin for your detailed comments. We are pleased the online booking, collection, and estimate process worked smoothly and that the repair was completed within a few days.
It is good to hear the team were able to arrange delivery to an alternative address to suit you. We appreciate your support and look forward to helping again when needed.
Fantastic service
Fantastic service. Took my Canon camera for cleaning after manufacturer said it was too old, and a US model, so they couldn't do it. Fixation did the job very quickly, and advised of a minor part which could do with being replaced. They were able to do this immediately, and for less than £60 my camera is now like new. I think the train journey took longer than the repair! Thoroughly recommend this company
March 27, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Lainey for your kind words. We are pleased we were able to help where the manufacturer could not and that your camera is now back in excellent working order.
It is great to hear the additional work was completed during your visit and at a reasonable cost. Your recommendation is greatly appreciated, and we look forward to helping again whenever needed.
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Paul. We are pleased the service and turnaround worked well for you and that reaching us was straightforward.
We appreciate your support and look forward to helping again whenever needed.
Rapid diagnosis of problem and estimate…
Rapid diagnosis of problem and estimate of costs.
Easy and convenient means of shipment and return.
April 3, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Bob. We are pleased the assessment and estimate were provided promptly and that the collection and return process was straightforward.
We look forward to helping again whenever needed.
I was delighted with the service
I was delighted with the service, it was quick and well done, plus people were so helpful and polite on the phone. Thanks so much!!
March 19, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Hilary for your kind words. We are pleased the repair was completed promptly and that the team were helpful and courteous when you called.
We appreciate your support and look forward to helping again whenever needed.
Great repairs, unknowledgeable admin desk
Great speedy repair from the team as always, but I was disappointed to discover that the Vauxhall showroom is now merely a desk to book in/out repairs. The person manning the desk, whilst competent at the admin and polite, appears to have minimal knowledge of photographic equipment. I'd have had the same level of knowledge if I'd dropped my equipment at my local post office instead. Perhaps the admin staff can have some training to make it worth the visit?
March 17, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your comments and for your continued support. We are pleased the repair was completed quickly and met your expectations.
Our front desk team are trained in repair processes and handling equipment, but as we no longer have a sales team on site, we would recommend contacting WEX Putney or WEX Whitechapel for detailed product advice.
Fast and efficient service
Camera sent on a Saturday using the postage option from Fixation. Quote received and agreed Tuesday, camera back with me the following Saturday with the sensor cleaned and firmware updated!
March 18, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Steve. We are pleased the booking, estimate, and repair all moved through quickly and that your camera was returned within the week.
It is great to hear the sensor clean and firmware update were completed smoothly. We appreciate you choosing Fixation.
Fast and efficient same day sensor cleaning
Fast, efficient and convenient same day sensor cleaning
March 20, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Steve for your kind words. We are pleased the same-day sensor clean worked well for you and that everything was completed during your visit.
We appreciate your support and look forward to helping again whenever needed.
Friendly staff, but Fixation's processes needs addressing
Very friendly staff who, when you eventually get to talk to them, are incredibly helpful and polite.
However, the cost of labour is very high.
Also, don't be fooled by Fixations estimate times for repair. Even when you call their Helpline, they will tell you that your repair is imminent, then not stick to their word. Be prepared to treble the time for your returned item.
March 16, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Mark for your comments. We are pleased to hear the team were helpful when you were able to speak with them, but we are sorry the overall experience fell short of expectations.
We understand the frustration with delays. When parts are required from manufacturers this can extend turnaround times beyond initial estimates. Regarding the labour, the impact damage sustained by your Z8 required a full disassembly and body realignment, with over four hours of technician time logged, which is reflected in the labour charge. We appreciate your patience and your feedback.
Excellent service as always.
March 18, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Roy for your continued support. We are pleased to have maintained the standard you expect from us.
We look forward to helping again whenever needed.
Took my wife’s Nikon Z8 for a sensor…
Took my wife’s Nikon Z8 for a sensor clean and firmware update, all done in a couple of hours while we went to see a photo exhibition.
Ok a little sad they now charge for firmware updates (last time it was free) but it’s a business and they need to make a profit or they will close, I does say on the website that they charge so can’t really complain
Proof is I will be back when my Z9 need attention
March 18, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your comments. We are pleased the sensor clean and firmware update were completed while you were out and that everything was ready within a few hours.
We appreciate your understanding regarding the firmware charge, as noted on our website, and your continued support. We look forward to helping again when your Z9 needs attention.
Fast turnaround and repair
Fast turnaround and repair, well informed throughout the process
March 17, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you David. We are pleased the repair was completed within a timeframe that worked well for you and that updates were clear throughout.
We appreciate you choosing Fixation and would be happy to help again whenever needed.
Great service
Friendly, efficient and good value for money. Exceeded all expectations .
March 19, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you, David, for your kind words. We are pleased the service and overall experience exceeded your expectations.
Your support is greatly appreciated, and we look forward to helping again whenever needed.
Great repair was kept up to date with…
Great repair was kept up to date with progress. Downside was having to wait about 4 weeks for parts to come in and having to the send the camera back for focus recalibration. Apart from that great service.
February 19, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your comments. We are pleased the repair met expectations and that the updates kept you informed throughout the process.
We appreciate your patience while parts were sourced and for returning the camera for the additional adjustment. Thank you for your understanding, and we look forward to helping again if needed.
Great service-repair work is of a high…
Great service-repair work is of a high standard considering the age on our equipment also . although delays in turnaround of late. The tracker online does not show all orders at all. System needs updating.
March 24, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Tracy for your kind words. We are pleased the repair work met expectations, particularly given the age of the equipment, and we appreciate your patience with the recent delays.
Regarding the online tracker, there is a known quirk where if a repair is submitted via the web form with different details to those already on file, a second portal account can be created. We can see this has happened in your case with two email addresses, we will arrange for these to be merged so all orders appear in one place.
We look forward to helping you again soon.
My camera now feels brand new!
My camera now feels brand new!
Super happy with the results & overall experience.
February 24, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Craig for your kind words. We are really pleased to hear your camera is performing like new again and that the overall experience went well for you.
We appreciate you choosing Fixation and would be very happy to help again whenever you need us.
Thank you for fixing our camera lens
Thank you for fixing our camera lens, it's good as new.
There was a delay in getting parts, but I was kept informed of progress.
February 24, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your kind words. We are pleased the repair has your lens back in full working order.
We appreciate your patience while parts were sourced and are glad the updates kept you informed throughout. We look forward to helping again when needed.
Very professional and prompt service!
March 11, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your kind words. We are pleased the service was completed within the expected timeframe and that everything was returned to you ready to use.
We appreciate your support and look forward to helping again whenever needed.
Sensor Clean and Filter Removal
I went in to have my camera sensor cleaned and a filter removed (which was stuck to the lens). The whole process took just over an hour, so I was able to wait in the nearby coffee shop and do some work. My filter was removed in its entirety, so it could be replaced back onto the lens, saving me from purchasing another one. I am extremely pleased with the service received.
March 9, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Angela. We are pleased we were able to carry out the sensor clean and safely remove the filter without damage, allowing it to be reused.
It is great to hear the while-you-wait service suited your schedule. We appreciate you choosing Fixation and look forward to helping again when needed.
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