I would have given rhe whole experience a 5 if the Bosch engineer had inspected and condemned my washing machine earlier than the 12 days it took for the initial inspection of the machine. Not D&Gs... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I’ve got to say this company has never let me down, I’ve have two tv fixed by the and numerous iPad screens plus my sons ps5 controllers. But this week my washing machine stopped working they sent an... See more
Company replied
I wouldn't normally leave a review like this but the service was excellent start to finish. They tried to repair the fridge three times and when they couldn't they offered a replacement immediately, n... See more
Company replied
Had an accident with my uninsured washing machine which was under a year old. Managed to cover me at the last minute for accidental damages, first month free and just over a fiver a month thereafter (... See more
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Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
144K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick aervi
June 1, 2026
Always polite and helpful with any…
Always polite and helpful with any problems or queries
May 30, 2026
Good service
Got a replacement machine quickly as the old one wasn’t repairable. However, a follow on engineer appointment wasn’t cancelled after receiving the replacement and had to cancel it ourselves, but then had a new drum delivered which we are stuck with for a couple of weeks.
June 9, 2026
Reply from Domestic & General - UK
Hi Laura,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Lauren
D&G Team
VERY GOOD SERVICE
May 21, 2026
Unprompted review
Reply from Domestic & General - UK
Hello,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how happy you were with the service provided.
Thank you,
Lauren
D&G Team
I had a very good response when I…
I had a very good response when I booked my washing machine to get a repair Delt with and have someone coming out next week which is why I am giving Domestic and General five stars for being very helpful P.Hennessy.
June 17, 2026
Reply from Domestic & General - UK
Hello Patrick,
Thank you for your five star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Great service always helpful
Great service always helpful gave me a date and time convenient for me and kept me updated.
June 12, 2026
Unprompted review
Reply from Domestic & General - UK
Hello Michael,
Thank you for your five star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Fast an reliable.
D&G was fast with their response an booking a repair,the engineer was polite and fixed the dryer really quick.
April 13, 2026
Reply from Domestic & General - UK
Hi Sara.
Thank you for taking the time to leave us a review.
We’re very happy to hear that the service met your expectations and that your repair journey was efficient. We always aim to deliver outstanding service wherever possible. Please don’t hesitate to contact us if you need us again.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Absolutely fantastic service
Absolutely fantastic service
My appliance had to be replaced and the whole process from the engineer coming out to receiving the new appliance was efficient and excellent customer service
June 13, 2026
Reply from Domestic & General - UK
Hello Rebecca,
Thank you for your five star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
The machine I had was an LG and was 18…
The machine I had was an LG and was 18 years old. I had paid the mknthly premiums since I bought it which went up as the machine got older. When doemestic and general decided they could not repair the machines offered were Samsung and Hisense and the models on checking were older models with list price approx £379. When I called and explained they did add an LG but this was too deep. We were offered another LG but were asked to pay £110 in addition. We did do this but felt it was a little bit of piss take with the ammount they had collected ovet the years. We had only had an engineer out once before. So we have opted out of the insurance for now this time.
June 13, 2026
Reply from Domestic & General - UK
Hi Mrs Knights.
Thank you for taking the time to leave us a review.
We are sorry to hear that you were unhappy with the replacement options available and the upgrade fee for the appliance. When a replacement is arranged, we always aim to offer models with similar specifications to the original appliance, there can be differences between the two and is not always based on the retail price of the model. We do appreciate that it is very important that the appliance selected is suitable for you, so we appreciate this feedback and it will be taken on board with a view to improve our services. If you require further assistance, please don't hesitate to contact us.
We appreciate the feedback.
Thank you,
Ben
D&G Team
I cancelled my plan paid for the month…
I cancelled my plan paid for the month , called them to sort the washing machine that keeps leaking- they said i wernt in when I was and cancelled the plan so now I am left with a washing machine that they have made worse! Its cheaper to get home content insurance then it is to go with domestic and general!
The engineer said they will do everything but replace the machine in my case they choose to put me and my family at risk of a house fire. Now this washing machine short circuits the house after last engineer visit and leaking worser than before.
June 19, 2026
Unprompted review
Reply from Domestic & General - UK
Hi there.
Thank you for taking the time to leave us a review.
We are very sorry to hear about the issues that you have experienced throughout your repair journey, and we sincerely apologise for any inconvenience that this has caused. When discussing a repair or replacement, an appliance is usually only able to be replaced if the repair agent advises that it is unable to be repaired. When this has not been advised, we would usually aim to arrange a repair.
So we can investigate this matter further and better advise you, please send your full name and full address to hello@domesticandgeneral.com stating that you have left a review with a description of the issue and a copy of your review.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Reply from Domestic & General - UK
Hi Ms Wallace.
Thank you for taking the time to leave us a review.
We’re pleased to know that you were happy with the service you received and that your repair was efficient. Our goal is always to provide the highest standard of service. If there’s anything more we can assist you with, please let us know.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Very clear what your cover intails.Very…
Very clear what your cover intails.Very professional and friendly.
June 18, 2026
Reply from Domestic & General - UK
Hi Linda.
Thank you for taking the time to leave us a review.
We’re glad to hear that you had a positive experience with our service and that you are happy with your policy. Providing excellent support is something we continually strive for. Should you require any further assistance, please do reach out.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Replacement from AO had a massive hole…
Replacement from AO had a massive hole in the side of the box along with edge of box crushed and few extra holes, they sent a replacement, told me one company will deliver and another will pick up but it was just one carrier service anyway just threw me off but then discovered that this box was closed back up with sellotape not popped in tape to then notice there was a pre-existing customer name and address label on the box indicating this had been Returned whilst on the phone to customer service AO they asked me to open it see if I was happy with this product upon opening it half of the product was missing so I've been sent another replacement fair enough the boxes better condition but my delivery label was just put over the top of someone else's name and address again leaving me with the impression this is another return item which I don't deem acceptable, if this product is not sufficient enough to run where would I stand on warranty with the other four of if this product was Returned and say checked over correctly like the one before it should have been and then they would have noticed missing items from the box it also leaves me with big doubts with AO company to even selling so-called new products because now been delivered at least 2 secondhand and the first was clearly damaged with the sound of rattling
June 13, 2026
Reply from Domestic & General - UK
Hi Brayden.
Thank you for taking the time to leave us a review.
We are very sorry to hear about the issues that you have experienced with the delivery of your item from AO. You have reached Domestic and General, if this is not regarding us, we would advise that you contact AO directly to discuss this. However, if this is regarding a replacement from us, please contact our product replacement team directly to discuss this further:
Phone: 03330004970 Monday - Friday between 09:00-17:00
or
Live chat: https://www.domesticandgeneral.com/content/help-advice-section/faq/replacements
They would be happy to help.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Happy with the repair
Happy with the repair. Michael and Gary did a great job restoring the laptop. It looks good as new. Had no problems with the collection and pick up. Just wish there had been better communication from regarding the overall length of the repair.
June 16, 2026
Unprompted review
Reply from Domestic & General - UK
Hi Zuma.
Thank you for taking the time to leave us a review.
We are really pleased to hear that you have had a good experience with the repair of your laptop, we always aim to ensure that excellent service is provided at all times. We are very sorry to hear about the issues with communication and the overall length of the repair, thank you for bringing this to our attention. We will take this on board with a view to improve our services.
We appreciate the feedback.
Thank you,
Ben
D&G Team
I had a few issues where my old fridge…
I had a few issues where my old fridge was concerned said I would receive a voucher due to what I had to experience loosing so much food inwhich I haven't received yet .... regarding the new fridge everything went very well good customer service very pleased
... many thanks
June 20, 2026
Reply from Domestic & General - UK
Hi Denise.
Thank you for taking the time to leave us a review.
We are very sorry to hear about the food loss that you have experienced and that you have not yet received your voucher, we sincerely apologise for the inconvenience that this has caused. If you continue to experience delays in this, please call us on 0333 000 4966 or send us a direct message on one of the following platforms:
https://x.com/DandG_Global
https://www.facebook.com/DandGGlobal
We appreciate the feedback.
Thank you,
Ben
D&G Team
Failure to collect and recycle
We paid for a collection of the old machine and recycling. We made a point of saying the new machine would have to go down external stairs and therefore the old machine would have to go up them. One man was sent and immediately said he couldn't take the old machine on his own. Several calls (from us) later we were told that they wouldn't be able to take the old machine at all so we are left to make our own arrangements. On the positive side, the new machine was delivered and fitted as expected.
June 15, 2026
Reply from Domestic & General - UK
Hi there.
Thank you for taking the time to leave us a review.
We are very sorry to hear that your appliance was not removed as expected and that you had paid for this. Where possible, if this is paid for, we would expect this to be carried out. So that we can discuss this further with you, please contact our product replacement department directly on:
Phone: 03330004970 Monday - Friday between 09:00-17:00
or
Live chat: https://www.domesticandgeneral.com/content/help-advice-section/faq/replacements
They would be happy to help.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Reply from Domestic & General - UK
Hi Margaret.
Thank you for taking the time to leave us a review.
It is wonderful to hear that you are happy with the experience that you have had with us and that you were able to discuss a renewal figure that is suitable for you. If you need us again, please do contact us.
We appreciate the feedback.
Thank you,
Ben
D&G Team
I had a new television delivered in 4…
I had a new television delivered in 4 days after my initial query. Pleasantly surprised. Well done D & G.
June 12, 2026
Unprompted review
Reply from Domestic & General - UK
Hi Eunica,
Thanks for taking the time to share your 5 star review!
We're pleased to read that you are impressed with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
I didn’t get the same appliance back…
I didn’t get the same appliance back but please with the replacement and the service
Thank you
June 12, 2026
Reply from Domestic & General - UK
Hi Yvonne,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how happy you were with the service provided.
Thank you,
Lauren
D&G Team
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