Repairguys Reviews 

348
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 326 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and polite demeanor, often going above and beyond. The service provided is frequently described as highly efficient and quick, with many appreciating clear communication, timely arrivals, and overall ease. Excellent customer service is also highlighted, noting helpfulness and a smooth experience from initial contact to job completion. However, some customers noted that certain product repairs occasionally required multiple visits or temporary fixes while waiting for parts, which could extend the time until the appliance was fully operational.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their friendliness, efficiency,... See more

Service

Clients share positive opinions on service, consistently highlighting the efficiency, politeness, and... See more

Product

Users describe ambiguous interactions with product, with many reviewers reporting issues with faulty... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting excellent... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting the ease of communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

Matthew came out to fix my washing machine today & I was amazed by his knowledge & expertise of his work. Matthew has temporary fixed my machine until part is ordered. Very polite,clean & tidy & cont... See more

Company replied

Rated 5 out of 5 stars

The first visit to repair my tv required a replacement panel this was supplied within a week and quickly replaced by their engineer Scott who was very knowledgeable, removed his shoes before entering... See more


Company details

  1. Appliance Repair Service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

348 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(348)

326 reviews in the last 12 months

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Rated 5 out of 5 stars

Warranty repair for Panasonic microwave

The pickup and delivery was very easy, Scott gave me plenty of notice. He was very careful with my microwave and placed it where it needed to go on its return. He explained what had been replaced, which included a bulb which was just out of warranty but they kindly replaced that too. I would be very happy to use them again should I need to.

April 16, 2026
Unprompted review
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Reply from Repairguys

Thank you for giving us a glowing review, we are happy to have been able to help

Rated 5 out of 5 stars

Mathew from Repair Guys was great

Mathew from Repair Guys was great. Friendly, informative and very thorough. He explained the whole process with me and worked swiftly. After over a week with no washing machine when the machine is only 8 months old it was a relief that Mathew could fix it. Would definitely recommend. Thank you.

February 2, 2026
Unprompted review
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Reply from Repairguys

Thank you for the review, we are happy to have helped

Rated 5 out of 5 stars

Matthew attended my property today to…

Matthew attended my property today to fix my washing machine. It was very helpful to receive a text to say that he was on his way.
He solved the problem super quick and gave me some helpful advice too. Thank you.

April 10, 2026
Unprompted review
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Reply from Repairguys

Thanks you for the great review

Rated 5 out of 5 stars

Matthew came at 5.30 on Thusday instead…

Matthew came at 5.30 on Thusday instead of Saturday he unfrozen the freezer after his inspection he didn't try to tell me i needed another part he said it had come to the end of its life and would just freeze up again. He was polite and very helpful explaining everything to me.

April 9, 2026
Unprompted review
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Reply from Repairguys

Sorry we were unable to repair the appliance as this is always our goal but we hope you have found a suitable replacement

Rated 5 out of 5 stars

Mathew has now visited at least on 3…

Mathew has now visited at least on 3 occasions and on each occasion has resolved our problem quickly and without fuss.
If only all tradesmen were like him.

April 7, 2026
Unprompted review
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Reply from Repairguys

We never like having to revisit a customer but we are glad that its always been a good result. Thank you for the review

Rated 5 out of 5 stars

I am very happy with the services…

I am very happy with the services received today. Matthew arrived promptly, was courteous, helpful and left the kitchen as he had found it. He quickly identified the problem with the fridge freezer and contacted the company to organise a replacement.

April 7, 2026
Unprompted review
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Reply from Repairguys

Thank you for the review, we are happy to have helped

Rated 5 out of 5 stars

Hayden was exceptional in the service…

Hayden was exceptional in the service he provided.
On both visits he was extremely helpful in changing the timing of the visits.
He kept me in touch and as promised he contacted me 30 minutes before he arrived.
He was thorough in diagnosing the problems with the machine and repaired it as new on the second visit.
He was very careful moving the appliance and left the area tidy and clean.
A real pleasure to deal with someone giving this level of service which is so sadly lacking in these times.
Thank you Hayden

April 1, 2026
Unprompted review
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Reply from Repairguys

We glad that you are so happy with our service. Thank you for the review

Rated 5 out of 5 stars

Quick fix

Scott was fast and efficient

April 1, 2026
Unprompted review
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Reply from Repairguys

Thanks for the review

Rated 5 out of 5 stars

Great all round service.

Very quick to respond to call out. Kept well informed of arrival times.
Matthew sorted the problem efficiently and offered valuable advice.
Very good service from start to finish.

April 1, 2026
Unprompted review
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Reply from Repairguys

Thank you for the review, happy to have helped

Rated 5 out of 5 stars

Couldn’t ask for more

Very friendly team and professional, Scott was knowledgeable and helped bring the product inside.
Very impressed with their ability to repair a curved OLED ultra wide screen.

March 31, 2026
Unprompted review
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Reply from Repairguys

Thank you for taking the time to review us, Ultra Wide OLED's are a challenge but we are always happy to help!

Rated 5 out of 5 stars

Great service

I had an issue with my oven over the weekend when the glass bulb cover broke and scattered pieces of glass over my food. I contacted Samsung first thing Monday morning to report the problem. The representative I spoke with was very apologetic and helpful, and they immediately put me through to the repair centre. I was told the part would be ordered and fitted once it arrived in stock.

Shortly after speaking with head office, Matthew, the engineer, contacted us directly. He let us know he already had the part on his van and could come out that same afternoon to fit it. Matthew explained how the issue might have happened and completed the repair quickly and professionally.

I highly recommend Matthew for any future repairs — he clearly has excellent knowledge of the products he works on and provided outstanding excellent service 10 out 10

Thank you.

March 30, 2026
Unprompted review
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Reply from Repairguys

Thank you for the lovely review

Rated 5 out of 5 stars

Prompt and efficient resolution.

Prompt and efficient resolution to a damaged new fridge. Communication over timing of the site visit was excellent with Matthew then arriving exactly when he said he would and quickly dealing with the problem to my complete satisfaction.

March 26, 2026
Unprompted review
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Reply from Repairguys

Thank you for taking the time to write us a review

Rated 5 out of 5 stars

A quick friendly service

Mathew came on time,was very friendly and didn't take very long at all to diagnose the problem. The repair guys are always very good thats why Domestic and General use them. Mathew has been to my house before and he does a good job as as a customer I'm very happy. I had a 3 hour time slot but he always messages me when he's on his way.

March 26, 2026
Unprompted review
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Reply from Repairguys

Thank you for the amazing feedback

Rated 5 out of 5 stars

Mathew came to my house was polite

Mathew came to my house was polite, knowledgeable and fully investigated my issue with the washing machine.
He then made a full explanation of the issues and what I needed to do to fix the problem.
He treated me with respect,and he attended my house exactly when promised.

March 24, 2026
Unprompted review
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Reply from Repairguys

Thank you for the great review

Rated 5 out of 5 stars

Home TV repair

Scott attended our property today to replace faulty part in our TV. Scott was on time, knowledgeable and fixed our TV without issue. Wouldn't hesitate to use again if ever needed

March 25, 2026
Unprompted review
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Reply from Repairguys

Thank you for the amazing review

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