Repairguys Reviews 

347
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 306 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency, making the repair process smooth and pleasant. The service is frequently highlighted as excellent, with many appreciating the quick response times and effective solutions provided for various issues. Reviewers often highlight the engineers' deep knowledge and expertise, enabling effective diagnosis and repair of diverse product issues. People appreciate the clear communication, with staff providing updates and explanations throughout the process. Many consumers noted the convenience of timely arrivals and thorough work, ensuring products like TVs, washing machines, and fridges are fully functional.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently praising engineers for their professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the efficiency, politeness, and... See more

Product

Consumers report positive experiences with product repairs, often noting that items like TVs, tumble dryers,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent communication and... See more

Customer communications

Customers had positive experiences with contact, noting that the company was easy to reach and quick in their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TV stopped working. Scott from Repair Guys came to assess it & knew what was wrong straight away-it needed a new screen! He took it to their repair shop, new screen ordered & two weeks later he bro... See more

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

The first visit to repair my tv required a replacement panel this was supplied within a week and quickly replaced by their engineer Scott who was very knowledgeable, removed his shoes before entering... See more


Company details

  1. Appliance Repair Service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

347 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(347)

325 reviews in the last 12 months

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Rated 5 out of 5 stars

I have been really impressed with the service

I have been really impressed with the service. Very quick call-out time. Scott, who did the repair, was very efficient and fixed everything. This is the second time I've now used them, and on both occasions Scott has been brilliant with our televisions. Thank you so much.

April 29, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, Scott will really appreciate this. Please don't hesitate to reach out if you ever need us again.

Rated 5 out of 5 stars

Matthew was brilliant


Matthew was brilliant and provided a top-tier service. He was very quick, friendly, and diagnosed the issue with my tumble dryer immediately. He explained exactly what was wrong and ordered the parts straight away. Even though he warned me that parts might be tricky to source due to the specific brand, he assured me he’d do his best to get it sorted. I wouldn’t use anyone else for my appliances now—highly recommend

April 29, 2026
Unprompted review
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Reply from Repairguys

Thank you for leaving such a thoughtful review, I'll make sure to give Matthew a pat on the back.

Rated 5 out of 5 stars

Matthew from Repair Guys is brilliant

Matthew from Repair Guys is brilliant. He came out within the allocated time slot and also let me know he was on his way, which was very helpful. He was very knowledgeable and very helpful in giving his advice. Very quick to work out the issue with my fridge. 100% recommend

April 28, 2026
Unprompted review
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Reply from Repairguys

Thank you for taking the time to leave a review, Matthew will be very pleased to hear this. Glad we could help!

Rated 5 out of 5 stars

Matthew was friendly and professional

Matthew was friendly and professional, did a quick repair to stop the incessant beeping while we wait for a new door to be delivered. Very grateful to him. Thank you

April 28, 2026
Unprompted review
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Reply from Repairguys

Thank you very much for your lovely review, I'll let Matthew know :)

Rated 5 out of 5 stars

What a top class experience with the…

What a top class experience with the Repair guys , Rich and Mike.
They replaced the tv screen in such a short period. There manner attitude confidence was totally brilliant. Thankyou very much. A excellent job.

Also to the Office manager Cheryl. From the start she was outstanding. Her communication was excellent very helpful and supportive. A brilliant company.

Many Thanks. I am very happy with this experience 😀

April 27, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, I'm very pleased to hear such comments about our staff, and I'll pass these on to them. We're always here if you ever need us again.

Rated 5 out of 5 stars

Good service and lightning quick…

Good service and lightning quick install and troubleshooting from Scott.

Repair guys are easy to communicate with and overall experience has been very positive.

April 27, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, that's really nice to hear! I'll pass the praise on to Scott.

Rated 5 out of 5 stars

Faulty tumble dryer

Faulty tumble dryer, they rang and organised a repair for as soon as possible! Which is as really good! Matthew came round and repaired the tumble dryer. Good chat, friendly. Can’t complain just what was expected.

April 27, 2026
Unprompted review
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Reply from Repairguys

Thanks for the review

Rated 5 out of 5 stars

After reporting the faulty TV to John…

After reporting the faulty TV to John Lewis under their guarantee they arranged for the Repairguys to inspect the TV. Scott turned up and indicated what he thought the fault was and would take it back to be repaired. This repair was done and Scott returned the TV

April 7, 2026
Unprompted review
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Reply from Repairguys

Thank you for the review

Rated 5 out of 5 stars

Amazing service, highly recommend

Matthew was friendly, quick and efficient. He is very polite and patient and always happy to share his knowledge to widen the lifespan of your appliances and I can not recommend him enough!

April 24, 2026
Unprompted review
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Reply from Repairguys

The guidance and advice is all part of the service and we are happy to have been able to help

Rated 5 out of 5 stars

The excellence of this company's…

The excellence of this company's customer service cannot be overstated! Every interaction I have had with them has been extremely helpful and friendly. On my first call Darren was great trying to help sort out the warrantee so that I wouldn't be saddled with the repair cost. Then either Richard or Nicholas (I am so sorry I can't remember your name) went above and beyond at the very end of the day on a Friday to sort stuff out for me. He didn't try to rush me off the phone so that he could go home, and was instead patient and helpful until the situation was sorted. Both the lovely Pete and the equally lovely Hayden, the engineers who came to look at the freezer, were fantastic. Knowledgeable, honest and helpful. I really cannot recommend these guys enough. After initially trying to speak to someone at Samsung, which left me frustrated, fuming, and none the wiser, it was a breath of fresh air to speak to the chaps at the Repair Guys. Can't thank you all enough.

April 20, 2026
Unprompted review
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Reply from Repairguys

Thank you for this awesome review. It means a great deal to hear this type of feedback about the team involved in your repair.

Rated 5 out of 5 stars

Excellent service

I have nothing but positive things to say about the whole journey in getting my TV repaired. From the initial report through to the repair visit I have been delighted. Great communication, professional service and a successful repair. Although I hope not to need this service again, if I do, I’ll be back like a shot.

Thoroughly recommended.

April 22, 2026
Unprompted review
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Reply from Repairguys

It lovely to receive a review like this, thank you for taking the time to review our service

Rated 5 out of 5 stars

First Class Service

Hayden texted me with a time window which meant I could leave work and be at home for when he arrived. Hayden arrived on time and I explained to him with the issue was with my washing machine. He explained to me what it could be and luckily enough he had a spare part.After he fixed the machine he put it back in the position it was and explained what he had done to fix it. This was a stress free visit and everything went smoothly. I would definitely recommend these guys

April 3, 2026
Unprompted review
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Reply from Repairguys

Thank you for the review and we are happy to have helped

Rated 5 out of 5 stars

Replacement LG TV Screen

Great customer service support from Ange and Scott who replaced our 3 month old LG TV screen. He was very prompt and professional and communicated on arrival time. Would definitely recommend The Repair Guys

April 14, 2026
Unprompted review
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Reply from Repairguys

We are happy that we could have helped and thank you for taking the time to review us

Rated 5 out of 5 stars

Brilliant service

Today Matthew came to fix my cooker, he arrived when he said he would, he fixed my cooker within minutes and was such a wonderful and polite man. Deserves a medal for putting up with my dogs also.

April 17, 2026
Unprompted review
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Reply from Repairguys

If you ask the engineers, dogs are always the best part of visiting a customers home! Thank you for the review

Rated 5 out of 5 stars

Warranty repair for Panasonic microwave

The pickup and delivery was very easy, Scott gave me plenty of notice. He was very careful with my microwave and placed it where it needed to go on its return. He explained what had been replaced, which included a bulb which was just out of warranty but they kindly replaced that too. I would be very happy to use them again should I need to.

April 16, 2026
Unprompted review
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Reply from Repairguys

Thank you for giving us a glowing review, we are happy to have been able to help

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