Repairguys Reviews 

339
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 306 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency, making the repair process smooth and pleasant. The service is frequently highlighted as excellent, with many appreciating the quick response times and effective solutions provided for various issues. Reviewers often highlight the engineers' deep knowledge and expertise, enabling effective diagnosis and repair of diverse product issues. People appreciate the clear communication, with staff providing updates and explanations throughout the process. Many consumers noted the convenience of timely arrivals and thorough work, ensuring products like TVs, washing machines, and fridges are fully functional.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently praising engineers for their professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the efficiency, politeness, and... See more

Product

Consumers report positive experiences with product repairs, often noting that items like TVs, tumble dryers,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent communication and... See more

Customer communications

Customers had positive experiences with contact, noting that the company was easy to reach and quick in their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TV stopped working. Scott from Repair Guys came to assess it & knew what was wrong straight away-it needed a new screen! He took it to their repair shop, new screen ordered & two weeks later he bro... See more

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

The first visit to repair my tv required a replacement panel this was supplied within a week and quickly replaced by their engineer Scott who was very knowledgeable, removed his shoes before entering... See more


Company details

  1. Appliance Repair Service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

339 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(339)

317 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Amazing, fixed my tumble dryer without any problems. Thank you so much

May 7, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review

Rated 5 out of 5 stars

very professional and polite

Matthew came this morning to see what was wrong with my tumble drier. He was very prompt. He managed to find the fault very quickly but unfortunately had to order a new motor.
Matthew was very polite and chatty.
I was very impressed with the livery on the his van. It looked very smart and professional.

May 6, 2026
Unprompted review
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Reply from Repairguys

Thank you for the lovely review, I'll give Matthew a pat on the back.

Rated 5 out of 5 stars

Scott was very efficient,

Scott was very efficient,
Polite and very skilled and resolving issue with LG TV. Whole process from booking repair, the comms and fix were excellent.

May 6, 2026
Unprompted review
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Reply from Repairguys

Thank you for the review, that's great to hear!

Rated 5 out of 5 stars

Overall great experience

Matthew arrived within the allocated time and provided an update before he arrived. Freezer is completed broken so he couldn’t fix it but he was friendly and very helpful.

May 5, 2026
Unprompted review
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Reply from Repairguys

Thank you for the review

Rated 5 out of 5 stars

Job done

Matthew came today and managed to repair our Rangemaster. He was able to successfully work out the problem that had been causing the issues over several months. He was very polite and efficient and was very knowledgeable. We have our cooker working again.😀👍

May 5, 2026
Unprompted review
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Reply from Repairguys

Thank you for the review, we're glad to hear Matthew resolved the issue!

Rated 5 out of 5 stars

Very satisfied customer

Matthew the engineer was very knowledgeable about the problems with our dishwasher. He solved the problem and gave advice as to how to avoid a repeat.

May 5, 2026
Unprompted review
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Reply from Repairguys

Thank you for the review, glad we could help.

Rated 5 out of 5 stars

So our 3 month old samsung fridge…

So our 3 month old samsung fridge freezer stopped working, we were visited by Matthew from the repair guy.
When I say this guy knew his stuff I ain't joking, he was so knowledgeable about the product and to top it off he was a great guy. Freezer back up and running like new.

May 1, 2026
Unprompted review
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Reply from Repairguys

Thank you for the praise!

Rated 5 out of 5 stars

First class service from Matthew at The…

First class service from Matthew at The Repair Guys again. Repaired our dishwasher. Highly knowledgeable, friendly, on time, tidy and did a brilliant job. Highly recommend and Matthew is a credit to the company.

April 15, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, I'll let Matthew know!

Rated 5 out of 5 stars

Great service

Great service. Job done. No particular urgency our end. Thankful for the good communication.

May 1, 2026
Unprompted review
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Reply from Repairguys

Thanks for the review

Rated 5 out of 5 stars

Scott collected my microwave for…

Scott collected my microwave for repair. Was kept informed of progress and it was returned repaired with text messages and calls informing me exactly when arriving. Very good service.

April 30, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, that's great to hear.

Rated 5 out of 5 stars

I have been really impressed with the service

I have been really impressed with the service. Very quick call-out time. Scott, who did the repair, was very efficient and fixed everything. This is the second time I've now used them, and on both occasions Scott has been brilliant with our televisions. Thank you so much.

April 29, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, Scott will really appreciate this. Please don't hesitate to reach out if you ever need us again.

Rated 5 out of 5 stars

Matthew was brilliant


Matthew was brilliant and provided a top-tier service. He was very quick, friendly, and diagnosed the issue with my tumble dryer immediately. He explained exactly what was wrong and ordered the parts straight away. Even though he warned me that parts might be tricky to source due to the specific brand, he assured me he’d do his best to get it sorted. I wouldn’t use anyone else for my appliances now—highly recommend

April 29, 2026
Unprompted review
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Reply from Repairguys

Thank you for leaving such a thoughtful review, I'll make sure to give Matthew a pat on the back.

Rated 5 out of 5 stars

Matthew from Repair Guys is brilliant

Matthew from Repair Guys is brilliant. He came out within the allocated time slot and also let me know he was on his way, which was very helpful. He was very knowledgeable and very helpful in giving his advice. Very quick to work out the issue with my fridge. 100% recommend

April 28, 2026
Unprompted review
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Reply from Repairguys

Thank you for taking the time to leave a review, Matthew will be very pleased to hear this. Glad we could help!

Rated 5 out of 5 stars

Matthew was friendly and professional

Matthew was friendly and professional, did a quick repair to stop the incessant beeping while we wait for a new door to be delivered. Very grateful to him. Thank you

April 28, 2026
Unprompted review
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Reply from Repairguys

Thank you very much for your lovely review, I'll let Matthew know :)

Rated 5 out of 5 stars

What a top class experience with the…

What a top class experience with the Repair guys , Rich and Mike.
They replaced the tv screen in such a short period. There manner attitude confidence was totally brilliant. Thankyou very much. A excellent job.

Also to the Office manager Cheryl. From the start she was outstanding. Her communication was excellent very helpful and supportive. A brilliant company.

Many Thanks. I am very happy with this experience 😀

April 27, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, I'm very pleased to hear such comments about our staff, and I'll pass these on to them. We're always here if you ever need us again.

Rated 5 out of 5 stars

Good service and lightning quick…

Good service and lightning quick install and troubleshooting from Scott.

Repair guys are easy to communicate with and overall experience has been very positive.

April 27, 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, that's really nice to hear! I'll pass the praise on to Scott.

Rated 5 out of 5 stars

Faulty tumble dryer

Faulty tumble dryer, they rang and organised a repair for as soon as possible! Which is as really good! Matthew came round and repaired the tumble dryer. Good chat, friendly. Can’t complain just what was expected.

April 27, 2026
Unprompted review
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Reply from Repairguys

Thanks for the review

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